Ford Escape Complaints

758 consumer complaints on file.

#11581880April 9, 2024
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that when the driver's side door was opened, there was a loud banging sound coming from the door. The vehicle was taken to the dealer where it was diagnosed with fractured spot welds. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580353April 1, 2024
EXTERIOR LIGHTING
Night driving safety risk due to no ambient lighting and unable to locate door controls,usb connection,heating controls,cup holder, while driving. Interior is in total darkness throughout night driving! If I need to find any connections I am unable and when I was driving I had to look away from traffic and avoided losing control of my vehicle!! Ford says this 2022 Escape doesn’t have ambient lighting and because this is a safety risk, i am hoping this can be rectified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580041March 29, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE, POWER TRAIN
The contact owns a 2023 Ford Escape. The contact stated while driving with the cruise control set to 45 MPH, the vehicle unintendedly accelerated to 65 MPH. No warning lights were illuminated. The vehicle was not taken to the dealer and was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578404March 20, 2024
POWER TRAIN
The contact owns a 2022 Ford Escape. The contact stated that while driving approximately 50 MPH, the vehicle started losing power. The contact stated that a notification from the Ford mobile app indicated that there was a power train malfunction, reduction in power, Four-wheel Drive fault, and advised to contact an authorized dealer. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The contact was able to restart the vehicle and drive to the residence. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577993March 18, 2024
STRUCTURE, STRUCTURE:BODY:ROOF AND PILLARS
The contact owns a 2022 Ford Escape. The contact stated that while the vehicle was parked, she observed a missing piece of the roof rack on the passenger’s side. The vehicle was taken to a dealer where it was diagnosed that the black applique mounting needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577317March 14, 2024
SERVICE BRAKES
The brakes failed completely, the pedal touched the ground. It is currently getting inspected a ford dealership. The vehicle was unable to stop causing it to crash into my house. This could out the driver and passengers are risk if it occurred on a main road or highway. It has not been inspected yet. It is in the process. No. Not warning on the dash for brakes before or after the accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11577252March 13, 2024
ENGINE, UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
Front windshield is prone to crack. I have had to replace 5 windshields since I first purchased the vehicle. It is a known documented issue. Assuming aerodynamics is the issue and can cause more than the reasonable amount of cracked windshields. Valve body and transmission went out at 100,243 miles. All requested/required regular maintenance was completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576535March 11, 2024
STRUCTURE:BODY
The six Spot welds on the driver's door failed. The hinge bracket is adrift inside the car door. Al Packer Ford body shop advised this is a common flaw in the 2021 Ford Escapes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575539March 5, 2024
STRUCTURE:BODY
Door check bracket detaches from driver door when it is opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574582February 28, 2024
STRUCTURE:BODY
Door hinge on driver side front came loose from weld and won’t let window roll down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574572February 28, 2024
STRUCTURE
The contact owns a 2021 Ford Escape. The contact stated that upon entering the vehicle, he heard an abnormal clicking sound coming from the door. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574185February 27, 2024
STRUCTURE:BODY
Driver door check arm bracket welds broke in door
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573668February 23, 2024
STRUCTURE:BODY
The door stop arm welds broke on drivers side door. I cannot roll down window because of this failure on ford's part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573545February 23, 2024
STRUCTURE:BODY
2-23-24 2021 Gold Ford Escape AKA Goldie Purchased on 9-8-23 Miles at purchase 52,771 Current miles 60,054 2-22-24 I took my daughter to school. When I opened the door I heard a popping noise. When I got home I open the door to get out and heard a really big POP. I went to close the door it would not close. I gently tried to close it again but stopped because I did not want to make matters worse. I called a tow truck. The driver mentioned the door check was broken. My service advisor called to let me know the spot wells and door check were broken. She said I would have to take to body shop. My escape is available for inspection. I took Goldie to body shop 2-23-24. Advisor took pictures and said he would have technician look at it then send me a quote. He mentioned I may need a new door. After getting home I did some research on my issue and found the same issues are currently ongoing and Ford has not announces any solution to the matter. After reading the same issues online I am afraid to drive it. Anything faulty with a door in unsafe for me, my family and anyone else. The dealership I purchased Goldie from is aware of the issue because I had it towed there. The body shop knows because I went there and he took pictures to get me an estimate. The popping noise is all I heard which began est. 2-20-24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573347February 22, 2024
STRUCTURE
The contact owns a 2021 Ford Escape. That contact stated that there was an abnormal clicking sound coming from the front driver’s side door. Upon inspection of the door, the contact observed that the door hinge attachment point had detached. The vehicle was taken to a dealer where an inspection confirmed that the seem weld inside the door had fractured and the door needed to be replaced. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was 38,584.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572009February 14, 2024
UNKNOWN OR OTHER
The Door Hinge Welds came un done on the front drivers door owned car for less than 2 years bought brand new
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571481February 12, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
On 1/29/24, I drove around town to run errands and on my second stop, I tried starting the car and it would not start, but it went into "accessory mode". I received SEVERAL warnings: Pedestrian Sounder, Memory Recall Failure, Front Collision Sensors, Tractions Control, Check Engine Light, etc. It also stated it would sound an alarm if we tried turning it on again. I sat there for 10 mins and tried turning it on after getting in and out of the car, looking underneath to see if oil or gas was leaking, which nothing was leaking. I kept trying to start the vehicle with no success, still getting the warnings. My spouse arrived after 15 mins and when she opened the hood and wiggled some cables around, we were able to start the car up and it was like it went through a factory reset as the memory for the driver seat went really close to the steering wheel. We called roadside assistance thinking we need to get this towed to a dealership but cancelled it after seeing it would start and my spouse driving it around the grocery parking lot carefully. When we got it to the dealership, it wasn't having those issues and they couldn't do much for it. On 2/10/24, the check engine light came on. We took it to the dealership on 2/12/24 and they told us the PCM malfunctioned. They did a software update on the PCM, which the dealership said has fixed the problem for now. Just worried this is going to happen again and will happen when I'm in a place where maybe my spouse can't come or we are traveling long distance. Prior to this incident, the dash (MPH, Gas level, Oil level, Engine Temp) of the vehicle, which is entirely digital, flickers like there is a short in the wiring somewhere. It doesn't happen every time we drive it, just sometimes (maybe 35% of the time). This was happening shortly after purchasing the vehicle in July 2023. I have a feeling that something relating to the electrical components, battery, chip/software/firmware in the Ford Escape needs to be replaced entirely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571090February 9, 2024
STRUCTURE:BODY
The door has spot wells I believe 6 total. 2 of them so far have come undone. It is the welds for the bracket that keeps the door from flying open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570315February 6, 2024
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact owns a 2021 Ford Escape. The contact stated while attempting to close the front driver’s side door, but the door check arm was no longer attached to the door, preventing the door from closing securely. No warning light was illuminated. The contact took the vehicle to the dealer, but the vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The approximate failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569144January 31, 2024
ENGINE, ELECTRICAL SYSTEM
Engine does not start or crank. It is available for inspection upon request. Pregnant wife and child were left stranded in the cold until I could pick them up. Problem has occurred on three separate occasions: 6/29/23 - No DTCs generated, Ford dealership did not do any work 9/22/23 - No DTCs again, but Ford dealership replaced a module and cleared other codes 1/29/24 - No DTCs. Dealership cleared other codes and informed of Ford SSM 52179 2023 Escape/Corsair - Intermittent No Crank/No Start Condition With Various Lost Communication DTCs Stored In Various Modules And Multiple Illuminated Warning Indicators Displayed In The IPC - Built On Or Before 07-Sep-2023. Dealership explained other customers have had complaints and Ford has no solution and is telling dealerships to return the vehicles to customers. Vehicle has not been inspected by any other party, including manufacturer, other than the dealership. There are messages for "Service AdvanceTrac" and "Park brake limited function, Service required" in the instrument panel each of the three occurrences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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