Ford Escape Complaints

758 consumer complaints on file.

#11607288August 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Ford Escape. The contact stated that upon placing the vehicle in reverse(R), the brakes made an abnormally loud squealing sound while the brake pedal was depressed. There was no warning light illuminated. The vehicle was taken to several dealers where it was acknowledged that the failure was a known issue; however, there was no remedy for the issue. The vehicle was not repaired. The manufacturer was also notified of the failure and the contact was provided similar information as the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606368August 4, 2024
SERVICE BRAKES
Brake recall still not resolved. Going on 3 years since caliper issues with brake lining and ford refuses to fix the issue. I have been to the dealership twice. The recall is “repaired” but no changes. Horrible screeching sound when reversing and it is affecting my rotors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605877August 1, 2024
ENGINE
My 2021 Ford Escape SE is loosing coolant, but no leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603686July 22, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2021 Ford Escape. The contact stated that condensation from the air conditioner unit had leaked into the vehicle causing the carpet to become wet, developing mold and mildew inside the vehicle. The vehicle was taken to the local dealer who determined that the failure was due to a clogged air conditioning drainage hole. The air conditioner drainage hole was unclogged, and the vehicle was repaired; however, the failure had recently reoccurred. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603458July 19, 2024
SUSPENSION:FRONT:SHOCK ABSORBER
The contact owns a 2022 Ford Escape. The contact stated that while having a routine oil change and maintenance performed, the dealer informed the contact the struts were worn and needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed and determined that the shock absorbers were leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602771July 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape. The contact stated on several occasions while driving, or while the vehicle was parked, all four doors locked inadvertently with the keys inside the vehicle. The contact stated the hatch failed to lock securely and there was no other way to get into the vehicle. The emergency brake light had illuminated. In addition, the contact stated that the cruise control was inoperable. The vehicle was taken to a local dealer where it was diagnosed but the vehicle could not be repaired on several occasions. The contact stated that a systems update was performed; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602379July 15, 2024
ENGINE, POWER TRAIN
The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and was sluggish before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601590July 12, 2024
SEATS
Driver's side seat: I use heated seat at times along with a/c to help my lower back pain. On [XXX] I was using it. I moved my right leg as I was driving with cruise control and I felt some skin tear off of the back of my thigh. Of course, it hurt and I immediately put my hand down and the seat was ridiculously hot! I had to keep my hand cupped underneath as I pulled off on the next exit. My daughter, [XXX] , was with me to witness this. She took pics in the gas station bathroom. I had 3 blisters total and 1 had ripped open with the skin hanging on the side. I have diabetes and diabetic neuropathy. Not a good combination with a defective heated seat that overheats to the point of blisters! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11599860July 7, 2024
POWER TRAIN
a 2023 Ford Escape. while driving at approximately 76 MPH, I observed a warning chime dinging, the power train warning light illuminated, and the low engine coolant message was displayed. I received a notification via the Ford Pass APP stating that "There was a failure with the vehicle and to see the dealer'. I contacted the dealer, and they stated they did not see any warnings. Anytime I exceeded a certain rate of speed it still does this. The first time it happened, it had less than 800 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597590June 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle started shuddering and jerking abnormally. The contact also stated that the engine had overheated, and the vehicle could not be driven for more than an hour. The check engine and oil pressure warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596365June 25, 2024
POWER TRAIN
HAD A CHECK ENGINE LIGHT COME ON 2 WEEKS AGO. TOOK IT TO THE DEALER AND THEY REPROGRAMMED THE PCM AND INSPECTED CYLINDER BORES. DEALER ALSO CHANGED THE OIL AT THAT TIME. SHORTLY AFTER THAT THE LIGHT CAME ON AGAIN, TOOK IT BACK TO THE DEALER THEY'VE HAD SINCE LAST FRIDAY AND NOW REPORT THE VEHICLE MAY NEED A REPLACEMENT ENGINE BLOCK. VEHICLE HAS 10,565 MILES AND IS JUST 13 MONTHS OLD. I HAVE RESEARCHED AND FOUND MANY OTHER SIMILAR INSTANCES ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594747June 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2024 Ford Escape. The contact stated while driving 65-70 MPH and depressing the accelerator pedal, the wrench warning light illuminated and the message "Engine over-temperature. Service Now" was displayed. The contact stated that the failure recurred several times while driving and depressing the accelerator pedal. The contact stated that the vehicle operated as needed upon releasing the accelerator pedal. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the engine cylinder head. The dealer determined that the head needed to be replaced under Ford SSM Number: 52219; however, the part was not available for the repair. The vehicle was not repaired. The contact stated that as an independent mechanic, he was concerned that the repair offered by the manufacturer was only a temporary fix. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592934June 6, 2024
STRUCTURE:BODY
Door check bracket pulled off of door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592027June 2, 2024
STRUCTURE:BODY
Hinge on the front driver door the weld broke loose
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591851May 31, 2024
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
I HAVE TO KEEP PRESSING THE GAS HANDLE TO PUT GAS IN MY CAR BECAUSE THE [XXX] CARBON SENSOR [XXX] THINGY IS BROKE. also the door keeps clicking and TikTok says it’s going to fly off. Now that’s just dangerous. The clicky thingy is from something that is welded into the door keeps coming off of the car. Now that’s [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591508May 30, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2023 Ford Escape. The contact stated while driving at approximately 50 MPH, he observed a warning chime dinging, the power train warning light illuminated, and the 'low engine coolant' message was displayed. The vehicle was taken to the residence. The contact's wife received a notification via the Ford Pass APP stating that “There was a failure with the vehicle and to see the dealer”. The vehicle was taken to a dealer where it was diagnosed that the engine and head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590825May 26, 2024
STEERING
On three separate occasions, the steering wheel has locked while the vehicle is in drive. My safety is at risk as the car becomes inoperable. I brought the vehicle in for service, and was told they were unable to reproduce it. No warnings or alerts were received after the incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589733May 20, 2024
POWER TRAIN, UNKNOWN OR OTHER
I have a 2022 ford escape ecoboost I was going the freeway so put it on faster drive , push button it started to go then at maybe about 35 mph it jerked us all back and fourth my car gear went from drive to neutral and car lost power on the freeway ! I had my [XXX] nephew with me and my [XXX] old mom who was jerked back and forth ! Thank god for seatbelts ! I don’t know what to do called ford and have to take care in to see what could have caused this problem ! I hate the dealership I go to !and need to find a place that’s honest about what’s happening ! Had to pull over and try to come off freeway . I live in ca , u dont get a police report unless there is a major accident or major hurt , cops don’t come for these kind of things . And it just happened again for the 2nd time , 1st time it happened about 1 year into owning the car , I thought maybe I did something wrong ! But now I know I didn’t , told ford before but nothing was done about it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589542May 19, 2024
SEATS
I was on the passenger rear side, lifting the lever to lay the back of the seat flat and forward while doing so I was slightly in the vehicle, trying to lift the lever. When all of a sudden the seat flew forward very rapidly like spring action, and the piece that holds the seatbelt at the top of the back of the seat, which is plastic, slammed into my bridge of my nose, causing a laceration and possible nose fracture.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11589494May 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I stopped one day to get some gas and when I tried to start my 2024 Ford escape back up it failed to turn over. I started to get notices from my Ford pass app stating that I was having some issues with my turbine. The vehicle was leaving me stranded every time I tried to start it and it would try to stall on me. The engine didn't seem like it had enough power to run at a proper and normal status as an engine should properly run. When I would start the vehicle it would only start one time and then proceeded to stall on me and leave me stranded everywhere I went. The problem was never fixed. Then the dash lights started to tell me that the driver needed rest and flash a coffee cup in front of my eyes after I just got in the vehicle about 5 minutes before the lights came on. There was an awful smell that came out of the engine. I'm glad that my car didn't catch on fire before they repossessed it and I stopped making payments because the car was messed up and I'm not paying for a messed up vehicle but there was a serious issue with my 2024 Ford escape and I'm glad that they came and took it from me hopefully that kept me alive instead of burning up to death. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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