Ford Escape Complaints

758 consumer complaints on file.

#11589065May 16, 2024
STRUCTURE:BODY
The driver side door arm has broken without any reason. It now makes noise opening and closing and will need to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588863May 15, 2024
ELECTRICAL SYSTEM
Quite often, the display screen for the back up camera does not turn on at all. It will also go blank during use at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587006May 5, 2024
SERVICE BRAKES
Almost every single time I back up my brakes make an awful noise. I've had the brakes looked at and nothing is wrong with them, I have read numerous articles about other people having this same issue with their 2021 Ford Escapes. Others have brought this to Ford's attention, and they always get told "that's normal". I should not have to hear my brakes screaming for no reason at 7am when leaving work, it is embarrassing and honestly irritating speaking that I would expect my vehicle to have no issues when ford talks to highly about the "quality" of their vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586555May 2, 2024
STRUCTURE:BODY
The spot weld on my driver's side door looks like it broke where the hinge is attached to the door. It's going to totally break.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586493May 2, 2024
UNKNOWN OR OTHER
I am unsure of the exact part but it is located in the driver side door. The car was stationary when the problem was noticed. My husband walked out to go to work and noticed that the door had started having issues. It makes a popping sound as the door opens and closes as well as the window no longer opens or closes. The door also doesn't open more than half way anymore, nor does it stay open. That has become a safety concern with our small children. The door is also starting to have issues closing all the way once it is attempted to shut the door. We tried contacting Ford and they know that there is an issue but told us that we have to deal with it or pay full price to fix the issue since there isn't an official recall on the part yet. They wouldn't even make an appointment to confirm which part was the issue. When we took it to Kia, which is the deal we bought the vehicle from, they see in their system that it is a part that has a recall and to take it to ford for a whole door replacement. Yet Ford refuses to help us until we have proof of letter that this part has caused an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585632April 27, 2024
STRUCTURE:BODY
Driver front and passenger front door hinge making noise when opening. Dealer said a lot of people are having same issue but ford is only fixing ones when door falls off when weld completely breaks. Reported this to dealer on11/11/23 and was finally notified to bring in last week. Was called yesterday and was told not fixing at this time as was not safety issue yet! They said if door falls off it would warrant repair. This vehicle is under new vehicle warranty still and should be fixed without question. Dealer agrees it needs fixed but says they cant do anything now. I consider a possible door falling off a safety issue! Hopefully my wife does not fall out of vehicle when door falls off and maybe she can put it in back and drive to dealer with no door. Way to go ford!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585467April 26, 2024
ENGINE
Upon reaching 60 mph my vehicle displayed overheating messages and cut power to the motor. Vehicle was towed into Ford service on 4/4/24 and remains in the shop. Been told it needs a new top end of the motor with no eta on parts. I was approximately one mile from my home when the incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585390April 26, 2024
ELECTRICAL SYSTEM
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585121April 25, 2024
UNKNOWN OR OTHER
It leaks or consumes excess amounts of coolant. I’ve had to refill it twice now. I know this is weird with a newer car with only 23,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585067April 24, 2024
STRUCTURE:BODY
The drivers door check arm welds are breaking, the plate is flexing inside the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584570April 22, 2024
STRUCTURE:BODY:HOOD, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact rented a 2023 Ford Escape. The contact stated that while driving at about 20 MPH and driving over a railroad track, the hood of the vehicle opened abruptly and struck the windshield. The contact lost visibility and went through an intersection before coming to a complete stop. The contact made the rental company aware and was informed that they could not diagnose the issue. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584321April 21, 2024
SERVICE BRAKES
- Brakes make a rough squeeling or scrubbing noise when applied. This intensifies when wet or humid outside. - The brake system could be failing or causing pads to deteriorate. - When I brought this to the service manager's attentiin at the dealership he stated, " Yeah, it happens" and never did anything about it. - Unknown if ever inspected since I am the second owner and there are a couple of service records in history with "unknown" in the description. - There have been no warning lamps or any other symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584241April 20, 2024
STRUCTURE:BODY
The door check system on the door assembly of my Ford Escape is attached to the body by three spot welds. These welds have come off and now it's not possible to lower the window. I was in a situation where I had to open the door to adjust my mirror on the road, this is very unsafe and can lead to accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583764April 18, 2024
SERVICE BRAKES
The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the brakes were making an abnormal squealing and grinding noise. There were no warning lights illuminated. The vehicle was taken to the local dealer on three occasions, who diagnosed that the brakes were working as designed but that the brakes may be replaced to cease the abnormal noise. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583581April 17, 2024
UNKNOWN OR OTHER
I noticed the door opening hard and making noise. Car parked at home, no accidents or dents. The Door Hinge weld has come disconnected. Tech confirmed on 4/10/2024. Car is still under factory warranty with 33,719 miles. Tech picked up car and brought back with no fix. Tech verified concern, returned vehicle with note Ford Advance Notice for the concern. And when consumer gets the recall notice they will contact me to fix it. In the meantime my warranty is nearly expired and they would not repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583337April 16, 2024
ENGINE, STRUCTURE, STEERING
The contact owns a 2021 Ford Escape. The contact stated while driving at various speeds, the vehicle was veering to the right independently. The vehicle was taken to the dealer, where both the rear shock absorbers and the front passenger's side tie rod were replaced. Additionally, the contact stated while driving 60 MPH and at higher speeds, the front end of the vehicle was vibrating. The contact stated that upon inspecting the vehicle while parked, she opened the hood and noticed that the engine was vibrating significantly while running. The contact stated that she also noticed a black stain on the engine. The vehicle was taken to a second dealer Casco Bay Ford1 (213 US-1, Yarmouth, ME 04096), and to a third dealer Rowe Ford Sales (91 Main St, Westbrook, ME 04092), where the contact was informed that the engine was operating as designed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582873April 14, 2024
ENGINE
The car warned of overheating and messaged to service immediately...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582667April 12, 2024
ENGINE
Within a block of my wife pulling out of our apartment complex onto a 55mph highway to travel to work in the morning, the vehicle had several lights on the cluster illuminate and indicated that it was overheating and went into limp mode. She was able to move to the shoulder and call me. The amount of traffic on this highway and the speed in which she lost power made this a very unsafe event. The check engine light had come on and the vehicle indicated maximum engine temperature, service engine soon light illuminated as well as powertrain fault. The vehicle was towed to the selling Ford Dealer and the condition was confirmed and the vehicle still indicated high temp even after sitting overnight. It was diagnosed from a service bulletin as having a faulty head that had manufacturing debris in it which was released into the coolant system and blocked the coolant temperature sensor. Warranty covered parts have been ordered with some being on Backorder. The vehicle is still in the shop awaiting parts and we have been provided a loaner. We have only owned the vehicle three months and 1500 miles when this occurred. Ford declined a buyback request on the vehicle and offered no remedy except warranty repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582513April 12, 2024
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST, FORWARD COLLISION AVOIDANCE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582018April 9, 2024
UNKNOWN OR OTHER
My panoramic sunroof cracked with no signs of impact at all and once i open the car the sunroof exploded apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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