Ford Ecosport Complaints

1,865 consumer complaints on file.

#11570047February 5, 2024
ENGINE, UNKNOWN OR OTHER
Received an oil pressure error message. Came on and went off multiple times. Finally came on and stayed on. Car started driving sluggishly and check engine light came on. Before I could find a place to safely pull over, the wrench icon appeared and my car lurched forward twice and then the battery light came on. I was able to put on my flashers and pull off the side of the road right before the car died. It would not even restart. I had to call for a tow and it was taken to a local Ford Dealership. It was inspected and verified that the issue was due to the recall on the vehicle and that a new motor and turbo are needed. The dealership was however told that Ford would not cover the cost of repairs because the recall is still in advance status. They were instructed to tell me I could pay the $5,600 for repairs and keep receipts to try to get reimbursed at a later date. They will not repair at their cost nor will they issue me a loaner vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569753February 4, 2024
ENGINE
Started sounding like a rattle, or vibration, then started getting louder, over next few weeks got louder until it got to the point of sounding like a race car, or one of those kids with the modified exhaust. Today looked under the car and saw a pipe hanging, googled and found hundreds of people with the 2018 with the same issue. Ford dealership I bought it from wanted over $150 to “ diagnose “ the issue. When you can clearly see the pipe hanging. And obviously from all the other claims of 2018 flex pipe separating issues. Tried to trade in the car as is and was told by the same dealership that it would cost over $1000 in parts alone. I was so upset knowing I would owe more on the car then the trade in willing to give me I went home and searched the part. On the high end of pricing it was $120. So I decided I needed to write this because clearly Ford knows there is a problem and they are taking advantage of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569855February 4, 2024
ENGINE
The first and last time I drove my vehicle with this issue was [XXX]. I was driving over the pass in WA state and all sides of me were semi's and other vehicles going over the pass. I had a warning message stating I had low oil pressure and to pull over asap. I came to a stop when I could and stopped the car and while I was waiting for the tow truck, I looked up possible issues on my phone and everything I found was very disturbing and accurate. I tried to get an appt. the same day this happened but none of the dealerships close to my hoe had any openings. In order to have AAA pay for the tow, I had to have it towed to a dealership or a certified mechanic on the AAA list. I was over 100 miles from home but I was able to get it towed to a certified mechanic that day. That day was the last time I drove my car. I've tried to get an appt. at a local Ford dealers but nobody returns my calls. They will have to have my car towed to their dealership because it does not run also. The mechanic that did the diagnostic the next day determined the engine had been affected by what he felt was the failure of the oil pump. I submitted a complaint when it happened and was notified of the recall that has since been issued. In my opinion, that recall is more geared to the cars that have not had engine failure yet. It really doesn't address the cars that the engine has already failed due to the oil pump failure. Because this problem is not specifically being addressed on the recall, they will use that as an excuse to not help me at all. Getting the parts they suggest in the recall won't help me with a dead motor. There has to be other alternatives listed in order for me to get help from Ford. They are in total denial as are the dealerships. I don't want to wait until Quarter 2 for the parts when that won't help me at all. I'm getting tired of the runaround and there should be better accountability by ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569622February 2, 2024
ENGINE
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569472February 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated while driving 55 MPH, the vehicle unintendedly decelerated to 20 MPH. The contact was uncertain there were any warning lights illuminated. Despite the failure, the contact managed to pull off to the shoulder of the highway and slowly drove the vehicle to the residence. The next day, the vehicle was towed to the dealer and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooler) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569510February 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound and then lost motive power. The Low Engine Oil Pressure message was displayed. The vehicle was towed to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The failure mileage was 58,855. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569017January 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569153January 31, 2024
POWER TRAIN, ENGINE
In June of 2023, engine oil light came on the dash stating low oil pressure, car began to shake really bad. Prior to thatI also was at a stop sign when vehicle shut off on me and had to coast into a gas station with a long line of traffic behind me. Called Ford and filed a complaint. I also called the local Ford dealer when my car didn't want to start anymore and they told me they wouldn't even touch and it would cost them yo to $19,000 for a new motor. Take in mind more than what the car is worth. I was out a vehicle for 7 months and have spent over $4000 to fix andits still not running right. I still lose power and can only 60mph on the highway and car is still shaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569171January 31, 2024
ENGINE
Oil pump belt tensioner arm is fractured on my 2018 Ford EcoSport and my engine failed as of January 8th 2024. The oil pressure warning light is on as well as the check engine light. I have had this issue inspected and there is a recall for this problem, but parts are not expected to be ready until the 2nd quarter of the year! I am currently unable to drive my vehicle, and anywhere i need to take it has to be towed. Ive spoken with several Ford dealerships as well as Ford customer service, and all of them said they would not offer me a loaner vehicle in the meantime! I have asked for them to temporarily fix the issue by for now putting in the original part just to get me by, but I was told it could cost upwards of $3000 and I likely would not be refunded, because technically the recall is just an advanced notice! I am now going to be paying on a vehicle that i cannot drive or get fixed until April-June and I've been declined getting a loaner vehicle because it is simply not part of the recall. My only current option is to continue paying on this car, but to not drive it until it gets fixed 2-5 months from now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569162January 31, 2024
SEAT BELTS
Hello I’m having problems with my drivers side seatbelt. It will pull out all the way as it will go and it will not go back to tighten up the seatbelt. Where I put my seatbelt back on it will not tighten back to keep me safe in seatbelt. It’s very loose and when I hit on the brake the seatbelt will not tighten up to protect me in the seat. Then sometimes I get in my vehicle the seatbelt will work normally to tighten back when I fasten my seatbelt. I took it to my dealership on Monday for oil change a tire rotation . I also told my advisor about the problem I was having and asked him to get them to check it out. They couldn’t find a problem with it at that time. But on Tuesday it was doing the same problem. My sister has fussing about how unsafe that was for use to drive like that. Please can you help me with this problem asap. Thanks in advance. The date of my visit to dealership was Monday 1/29/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568433January 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the "Low Oil Pressure" warning light illuminated. The contact was able to exit the highway and arrived at the destination. The contact called a dealer and was advised by the dealer not to drive the vehicle. The contact stated that she had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568445January 29, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 40 MPH, the "Low Oil Pressure" warning light illuminated. The contact drove to the residence and parked the vehicle. The contact called a dealer and was advised to take the vehicle in to the Service Department. The contact stated that the vehicle failed to start and was towed to the dealer. The dealer diagnosed the vehicle and determined that the timing belt had failed and caused the oil pump to fail, causing the engine to seize. The failure mileage was approximately 98,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568423January 29, 2024
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Auto START/STOP intermittently locked the vehicle. After being idle at a red light and attempting to accelerate, the vehicle stalled. The contact restarted the vehicle and was able to continue driving. There were no warning lights illuminated. The vehicle was hesitating while attempting to accelerate. The failure occurred three times before the vehicle was taken to the dealer. The failure recurred approximately one month after the vehicle was first repaired. The contact stated that after the vehicle was shifted in reverse, the vehicle failed to respond. The contact stated that the accelerator pedal was depressed, and the vehicle responded, however, the vehicle failed to exceed 10 MPH. The contact stated that after arriving at the residence, the vehicle was turned off and restarted and there was a loud pop coming from the engine compartment. The vehicle was towed to the dealer where it was diagnosed and determined that the transmission had failed. The transmission was repaired after the first failure. The dealer diagnosed that the transmission had failed again and needed to be repaired; however, the vehicle had not been repaired after the second failed. The manufacturer was made aware of the failure. The failure mileage was 21,485. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568145January 27, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
A couple year ago I got a random pop up saying low oil pressure I pulled over immediately and started hearing a noise. I called around and got told I should tow the car to a mechanic. Then, I was told I had to get a new engine, and that was not cheap. I have also had the problem where every time I get into the car the screen turns off and says “turning off to save battery” sometimes the screen turns back on and sometimes it stays off not allowing me to see navigation. Plus when this happens it sometimes turns my whole dash and air conditioning off, and I am unable to use the reverse camera. Now there was a recent recall on my vehicle for the low oil pressure warning. But I have also had multiple problems with the auto start stop function where I have to manually turn it off every time I get into the car, the reasoning is because multiple times on the road the car would not start and I would have to put the car in park and restart the car but on hills it really has a problem starting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567922January 26, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle was seemingly losing power speedometer was registering 70 on the highway but car was Not doing that. Also, there were no warning lights or any indicators of a problem inside or outside of the vehicle. Immediately pulled over to wait for tow truck that never showed and vehicle was driven to and dropped off at nearest Ford dealership. (Which was literally right across the street ) Immediately upon drop off service advisor said they already had several other of the same vehicles in the shop and it was probably the drive/tensioner belt this was back on the FIRST CONTACT on [XXX]. After being torn down for multiple insurance inspections the dealer confirmed & advised the failure of this belt subsequently blew the engine & since the engine was then blow there is NO remedy other than a replacement engine (even though even the dealership confirmed verbally & via email my vehicle was fully operational at drop off so I believe they blew my engine while in their care). My extended warranty holds me accountable for the initial cause of failure being the tensioner belt (which Ford is now issuing a recall on) and will only offer a betterment towards the replacement engine. Ford has yet to take accountability for anything as they still want me to pay out the remaining balance on the engine (approx 3800) and have The warranty company pay about 3600 for something that Ford should now be taking fault for since it’s a manufacturing issue. Which is now blatantly obvious with the recall. How dangerous it was at a low speed on a Texas highway! We could of been hit or worse! It is now the end of January and they still have my car neither co has helped with a rental in the last 6 months AND Ford now wants me to call the insurance co yet again so they can be paid. Icing on the cake is Ford has reassured me even with a new engine this problem will inevitably happen AGAIN! Please help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568039January 26, 2024
ENGINE
The engine shut down after five minutes of driving, and only then the oil and check engine warning lights illuminated. We had the car towed to the dealer, the service department said "the entire engine needs to be replaced due to a failed oil pump causing bearing failure. This is at 63,000 Miles. Cost to replace engine is $10,000. Talked to Ford dealership said nothing they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567764January 25, 2024
ENGINE, POWER TRAIN
The oil pump tensioner associated with recall 23V905 failed and as a result of trying to get to a safe location when the part failed the engine experienced a catastrophic failure. Ford is aware of the issue and will not do anything until the recall is amended to cover the catastrophic engine failure that the recalled part caused
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567516January 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated while driving 30 MPH, the "Low Engine Oil" and check engine warning lights illuminated. The contact pulled into a gas station as the vehicle began to shake and turned off the engine. Due to the failure, the vehicle was towed to a relative's home, and oil was added to the engine. Upon starting the vehicle, the warning lights returned, and an abnormal grinding metal sound started coming from the engine. The contact later discovered that the vehicle was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567594January 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at 50–60 MPH, the high-pressure warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567633January 24, 2024
ENGINE
engine oil pressure light came on parked car. had towed to dealership .ford dealership says oil pump failed need engine replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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