Ford Ecosport Complaints

1,865 consumer complaints on file.

#11571287February 11, 2024
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
EcoSport. Lease [XXX]. Car broke down at 6900 miles [XXX], was fixed and broke down again at 10,300 miles ([XXX]-towed to North Brothers Ford. same problem. (oil pump and engine issues). Apparently a fix won't be available until 2nd quarter in 2024, probably looking at June. I've been told that I cannot be given a loaner until the car is torn down and checked out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571151February 10, 2024
ENGINE
Lost oil pressure to engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570988February 9, 2024
ENGINE
Low engine oil pressure, oil light on, engine light on, ford claims that I can pay to have issue fixed, but they can not honor the recall because they don't have parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571024February 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at approximately 65 MPH, the low oil pressure and oil warning light started flashing. On another occasion, while driving at various speeds, the contact observed a knocking sound coming from the engine compartment which progressed throughout the day while driving the vehicle. The oil was changed but the abnormal sound persisted. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570727February 8, 2024
ENGINE
I hope this message finds you well. My name is [XXX] and I am writing to bring to your attention a critical issue I am currently facing with my Ford Ecosport 2018 WIN : [XXX] , which I purchased in August 2023. On [XXX], my daughter encountered a low engine oil pressure warning along with a strange noise while driving to school on the highway suddenly stopped. We promptly towed the car to the dealer, Gillman Honda, as we have an extended warranty. To our dismay, they asked for $1000 to investigate the issue, revealing a faulty oil pump tensioner that caused the belt to disintegrate. This led to small belt fragments clogging the oil pickup, resulting in engine oil starvation. Regrettably, the extended warranty does not cover this problem, and we were quoted $7500 for an engine replacement. Subsequently, I discovered that Ford has issued a recall for the exact issue affecting my vehicle. When contacting the Ford dealership, I was informed that the recall is incomplete, and a remedy is not yet available. They told me that I have to wait until I receive recall . My car is not working and since December I have been waiting . Given the urgency of the situation and my inability to afford the $10,000 repair cost, I am seeking your assistance in expediting the recall repair process for my Ford Ecosport. The car is currently inoperable, and I am facing a significant financial burden. However, your prompt attention and guidance on expediting the repair process would be greatly appreciated. Thank you for your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570746February 8, 2024
ENGINE
While driving at freeway speed, no oil pressure warning came on and car lost power, pulled to side of highway and checked oil level, oil level fine (had just had it in to a ford dealer for service 3 days prior). Took immediately to closest ford dealer who refused to look at it (suspicious). Had it towed to family mechanic, who was able to ascertain (through research) this possible oil pump issue. Towed to closest ford dealer, who claimed it would be ready in 2 weeks. Took two months, requiring rental of car (was moving across country) and then payment of transport of vehicle across country. No communication or very little with only a “will be ready any day now” for the two months. At this point I am looking for reimbursement for the repairs along with reimbursement for additional costs incurred. (I also had to fly my finances to our new home, as she would not fit in the moving truck with her seeing eye dog).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570868February 8, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
[XXX] while I was driving the low oil pressure warning came on. The car lost power, made terrible loud noise. I parked. The car was towed. It’s been sitting at James Ford Service, 100 Seymour St, Half Moon Bay, CA 94019 undriveable awaiting repair. It needs an engine which is not available. 7 months they have been telling me the parts are on backorder with no etd. My safety and others safety was at risk because the vehicle lost power along with braking power when the oil pump failed. FORD had known about this problem for quite some time. I am paying my car payment, insurance, DMV, car rental expenses and no car of my own to drive. I have cancer and had major surgery in November and now have weekly chemotherapy and other doctor appointments that I struggle to have transportation to get to! They have NOT been able to repair my car and they are still lying about the parts. I cannot go on like this and they need to compensate me immediately. The recall of January 4, 2024 further allows them to have more time to lie about the issue with these vehicles. They have known and haven’t been forthcoming whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570904February 8, 2024
ENGINE, STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford EcoSport. The contact stated while driving 55 MPH, the low oil pressure warning light illuminated. The contact veered to the side of the road and contacted her son. The contact's son inspected the oil pump and oil filter but could not determine the cause of the failure. The contact then drove to the residence; however, while attempting to pull into the driveway, the power steering and the brakes failed to function as needed. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The dealer advised the contact to repair the vehicle at her own expense, and she might be reimbursed. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570603February 7, 2024
ENGINE, POWER TRAIN
Complete engine failure due to recall on oil pump belt tensioner (the known recall issue, issued Jan 2024) and Ford refuses to fix my vehicle because the "parts aren't ready yet" and won't be until the 3rd quarter of 2024. They have not provided a solution, offered compensation, etc. I am at a total loss considering I still have a loan out on the car and have only had it for three years. I have taken great care of my vehicle and have kept up with the necessary maintenance, oil changes, etc. I am under the mileage warranty but I believe the 5 year warranty is out. Regardless, there is a known recall for this exact issue and the diagnostic test came back that this is what caused the engine failure, yet Ford offers no solution, no timeline, no compensation, nothing. They didn't even offer to cover my tow or a rental. Simply put, I want them to take the vehicle back and pay my loan off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570619February 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle displayed a message reading "Low Oil Pressure," after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The low oil pressure warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump belt, resulting in damage to the engine, and requiring an engine replacement. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but informed the contact that the manufacturer would not cover the cost of the engine replacement. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570654February 7, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
Sometimes when you're driving, the rear cargo door opens on its own. Sometimes it opens completely and stuff falls out. I took it to the dealership and they kept it 2 days. Since it didn't happen to them they won't do any repairs. I looked online and in the ecosport forums many people are having this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570659February 7, 2024
ENGINE
The engine oils drive belt tensioner failed, I took it to dealer to have it diagnosed. This can result into a crash with my two children whom I always have in the car with me and hurting not only them but other drivers around me. The problem has been diagnosed by the dealer where I have always took it since I got it brand new 0 miles from dealership. I heard a very loose rattle loud noise from the vehicle Saturday and my car started to drive funny and took it straight to the dealership and has been there since. They said they are unable to fix this recall right now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570465February 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after the vehicle was idling at a stop sign, several audible alerts sounded within the vehicle. The contact started making a right turn and the vehicle started losing motive power shortly, causing the contact to coast to the side of the road and restart the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the oil failed to reach the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue. The failure mileage was 75,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570557February 7, 2024
SERVICE BRAKES, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated while depressing the brake pedal, the pedal was firm. The contact stated that while driving at 65 MPH, the oil pressure warning light illuminated. The contact pulled off the highway, and the vehicle lost motive power and stalled. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was related to the engine and referred her to the Ford dealer. The vehicle was towed to the local dealer, who tested the vehicle and was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570584February 7, 2024
POWER TRAIN
The contact owns a 2020 Ford EcoSport. The contact stated that upon placing the vehicle in reverse(R), there was an abnormal scraping sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where the failure was acknowledged; however, the dealer could not determine the cause of the failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was approximately 23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570206February 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Ecosport. The contact stated that while his wife was operating the vehicle, the low oil pressure warning light illuminated and moments later turned off. Later, after parking the vehicle, the warning light became illuminated again. The vehicle was towed to the local service center who diagnosed and determined that the oil pressure belt had failed. The vehicle was then towed to the local dealer who confirmed that the oil pressure belt had failed causing damage to the engine long block. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570232February 6, 2024
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at 70 MPH, the low oil pressure message was displayed. The oil and engine warning lights were illuminated. The vehicle failed to accelerate and coasted to the side of the road. The vehicle was towed to the local dealer, where it was diagnosed that the drive belt had fractured, causing the engine to seize. The vehicle was not repaired. The manufacturer was contacted and offered to help with the repairs. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570236February 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while his wife was driving approximately 65 MPH, there was an abnormal knocking sound coming from the engine compartment and then the "Low Oil Pressure" warning light illuminated, and the vehicle started losing motive power. The driver exited the highway and was able to stop the vehicle in a parking lot. The contact stated that the vehicle was towed to a local dealer. The contact stated that the dealer diagnosed the vehicle and determined that Part Number: SSM49918 which was related to the oil pump had failed and caused the engine to seize. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570244February 6, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I bought this car 6 months ago and on December 13 While my daughter driving the car suddenli Low oil engine pressure popped on and strange noise came from the car. She stopped the car and towed the car to the dealership. They informed us to pay $1025 to open the engine for the diagnose and we had to agreed they told us once they pulled down the engine oil pan they found plastic and metal pieces. they first thought this was the timing belt tensioner that had come apart. later learned that it was the oil pump tensioner that gave out causing belt to come apart. The small pieces of belt clogged the oil pick up and starved the engine of oil. They told me my extended warranty doesn't cover the charges that I owe which is $1025 plus tax and replacement cost $7500 . I bought this car for my daughter with loan amount of $13,000 and this mechanical issue happened and cost us around $10,000 which is we cannot afford this . Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569875February 5, 2024
ENGINE
While driving on the highway my car started making a clicking and knocking sound, sputtering. Then a loud sound and my oil pressure and engine light came on. I couldn’t accelerate anymore. I pulled over and had it towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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