Ford Ecosport Complaints

1,865 consumer complaints on file.

#11696060October 28, 2025
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2021 Ford EcoSport. The contact stated that while driving 70 MPH, the vehicle decelerated to 50 MPH. The vehicle was shaking abnormally. The phone App alerted the contact that there was a powertrain malfunction and reduced power. The "Service Engine Soon" message was displayed. The oil and maintenance warning lights were illuminated. The vehicle was taken to the local dealer, but was not diagnosed or repaired. The vehicle was taken to the local dealer previously, where it was diagnosed with engine and powertrain failures. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694698October 21, 2025
UNKNOWN OR OTHER
The infotainment system, shows ford logo, and back up camera but radio will no longer pop up. The back up camera stays displayed at times. This recall aligns with the recall through NHTSA # 25V442 and fords recall number of 25S72. My vin was not included but is experiencing the same issue as stated in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694198October 17, 2025
ENGINE, POWER TRAIN
I took my 2020ford eco sport to fix the recall at Grapevine Texas Ford dealership. They took about 10 days to work on my car and said that the recall fix is complete. I was able to pick up the car from dealership and drive home, however when I started the car again, it had the Check engine light on. I called the dealership right away and they asked me to bring back the car right away. While I was driving the car back to the dealership, I realized the car would barely accelerate. I was already on the highway while I was figuring out what’s going on. I somehow made it to the dealership and is currently being looked into. I can’t trust if that car is safe anymore and I can’t trust if Ford technicians can fix the problem. They have created a huge safety hazard for me and family. They didn’t tell me about any of these risks when I went to pick up the car after service recall fix. I can’t trust the ford technicians anymore. I’m glad that I’m alive. I’m not sure if the people at the dealership took my problem seriously enough. Anyways I would like to file a complaint to NHTSA hoping someone would help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693636October 15, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The check engine oil warning light was illuminated. An unknown message related to the engine oil pump was displayed. In addition, the contact stated that while at a stop light that then turned green, while depressing the accelerator pedal, the vehicle failed to accelerate as intended. The vehicle was taken to a local service center; however, no cause for the failure was found. The vehicle was towed to a local dealer, waiting for parts to become available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693272October 14, 2025
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling) and 25V126000 (Power Train); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated intermittently. The dealer was contacted and informed the contact that parts to repair the vehicle could not able to be repaired under NHTSA Campaign Number: 25V126000 (Power Train) until January 2026. The dealer was not able to provide a date for the repair under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was made aware of the issue. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692650October 11, 2025
ENGINE
I scheduled a recall repair appointment at Metro Ford, Miami (9000 N W 7th Ave) for my 2021 Ford EcoSport, recall 23S64/25S12. However, the service department verbally refused to perform the recall, stating that “the part must fail first” and that it was a manufacturer issue. My wife was told this directly at the service desk. This recall involves critical components that could cause engine failure or power loss, and the refusal to repair violates federal safety requirements under 49 U.S. Code §30120. I am reporting this refusal and requesting NHTSA to review and ensure compliance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692256October 9, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692329October 9, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was notified of the issue, and the contact was informed that the part needed to test the vehicle for the recall was unavailable. The contact was then informed that once the vehicle was tested, the recall repair could take approximately 6 months for completion. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692424October 9, 2025
UNKNOWN OR OTHER
Two dealers telling different thing to fix the recall on my car. The first dealer who did my interim repair did a replace long block engine. And the new dealer who about to do the final repair is saying that the engine failure now is not part of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692136October 8, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the recall repair was performed. The vehicle was returned to the contact; however, the contact was informed that the alternator was not spinning. The contact was informed that the alternator had seized and needed to be replaced. The dealer ordered the replacement alternator; however, the repair was denied by the manufacturer. The dealer then applied a lubricant to the alternator, and the alternator unseized; however, the contact was that the lubrication was a temporary fix. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691551October 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Ecosport. The contact stated that while driving approximately 40 MPH, the vehicle lost motive power, shook and vibrated, and then stalled. During the failure, the check engine warning light illuminated, and the oil pressure message was displayed. The vehicle was towed to the local dealer, who diagnosed that the engine had failed due to a faulty oil pump drive belt tensioner. The engine was replaced, but later the replacement engine experienced an oil pressure failure. The vehicle was taken to the local dealer but had not yet been repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The manufacturer was made aware of the issue. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691642October 6, 2025
ENGINE
Vehicle was sent in for recall repair on oil pump for 1.0L 3cyl engine, immediately upon pickup new engine was vibrating and misfiring, ford stated that a $500 fee is required for diagnosis regardless of it being their fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691740October 6, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My husband and I were driving down the interstate out of town and the oil pressure light came on as we were exiting. We were close to our destination and decided to check the oil when we stopped. Within seconds I could not accelerate beyond 40 MPH with RPMs climbing up to to 5-6. We checked the oil stick which was fine. Tried to drive to the ford dealership which was less than 3 miles away. After getting less than a third of a mile from where we were the dash lit up and went completely dark and wouldn’t start up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691325October 4, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Myself, my husband and our son were driving on the freeway going 70 mph and all of a sudden with no warning and our engine lost all power we almost got killed by a semi my husband had to put the car in neutral to restart it and then it would only go about 40 mph, the RPM were between 4 and 5 going 30 mph, I took my car to valley Ford of Columbus and they told me it was some kind of valve and it was going to take 2 months for the part to come in, I told valley Ford we almost got killed and this car is a death trap, they didn't care at all they made me drive this car for 2 months with the motor shutting down on me We almost got killed 3 times from semi almost killing us, so finally after 2 months valley ford called and said the valve came in, we took it in and with in 3 minutes of leaving valley Ford we got on the freeway ramp and as soon as we switched lanes the car lost power again. A semi almost hit us from behind, I called valley Ford immediately and calab said oh maybe it's your transmission they didn't care at all, I contacted the Ford complaint department and for months I was talking on the phone and emailing with jamarian tate at Ford and then out of no where she completely abanded me, no response to phone calls or emails, I'm paying 480.00 a month for a car that terrifies myself my husband and our son, it's so bad that we all have major anxiety now, I mean we've had 3 near death experiences in this car, Ford should have gave me a different car due to the recall product liability I mean my motor shutting down and loosing brakes is not good Ford put a temporary fix on my car so it's going to happen again, we are afraid every time we get in the car, we just lost our 5 Year old Grand daughter to a rare brain cancer, and we can't even pick any of the other 8 Grand kids in the car were scared to death every day and ford could care less, they were supposed to have this part months ago and they still don't, and now we Don't trust this car at all. We need help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690547September 30, 2025
POWER TRAIN
ODI 11676608 Since initial contact to your office the transmission issue has worsened An extended warranty was purchased. After 30 days the car was taken to the repair location suggested by the warranty company. No warning lights were on, but the car was running very rough. It was not getting enough power to get thru intersections and very sluggish to keep the speed with traffic. The tool light had come on a couple of times, but would reset when I shut down the car and restarted it. The warranty provider was aware that the light was not on and I was taking it to the be serviced as a precaution. I was not comfortable driving an unreliable auto. The repair shop determined that I again need a transmission. The warranty company states it will not pay for the repair, Ford says they won't assist since I was now dealing with a repair shop rather than a dealership and I am stuck with this pile of metal. March 29, 2023 my car had 56,000 miles and the dealership did an (over haul), the car now has 96,000 miles. Way too soon for any car to be put down! I have spoken to several mechanics about this issue and the conclusion verbalized to me has been, the transmissions on these cars are crap and get rid of the carl
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690367September 29, 2025
ENGINE, ELECTRICAL SYSTEM
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine completely failed less than a month after purchase at approximately 58,000 miles. The vehicle is currently at Wicklund Auto in Rolla, MO for inspection and repair, and the engine is available for inspection upon request. 2. How was your safety or the safety of others put at risk? A complete engine failure caused the vehicle to shut off while driving, which could have resulted in a sudden loss of power, stalling in traffic, or inability to accelerate or brake properly, creating a serious risk of a collision or other accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Wicklund Auto has confirmed catastrophic engine failure. The dealership, Arizona Car Sales in Mesa, AZ, has not taken responsibility but may have inspected the vehicle. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by Wicklund Auto, and repair documentation is available. The manufacturer and dealership have been notified but have not assumed responsibility. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? On August 10, 2025, at approximately 8:07 PM, the LOW ENGINE PRESSURE indicator illuminated. I exited to a Mobil gas station and waited for 30 minutes. During this time, the FULL ACCESSORY POWER ACTIVE indicator turned on, and shortly afterward, the vehicle shut down completely and became inoperable. No prior warning lamps or messages appeared before this date. Additionally, I was not informed of any relevant recall at the time of purchase from Arizona Car Sales, which could have affected the safety and reliability of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690087September 27, 2025
UNKNOWN OR OTHER
The affected component is the oil pump drive belt and belt tensioner. This defect can cause loss of oil pressure and engine failure. Parts for the official recall remedy have not been made available by Ford or its dealers. My vehicle is available for inspection upon request. Safety Risk: This failure poses a serious safety risk. Loss of oil pressure or engine seizure can occur suddenly, causing the vehicle to stall while driving. This results in loss of motive power and potentially reduced braking assistance, placing myself, passengers, and other motorists at risk of a crash. Confirmation by Dealer/Service Center: The dealer confirmed the recall but stated that the parts remain unavailable and no final remedy is being offered at this time. Interim remedies are inadequate, leaving me to continue driving an unsafe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689434September 24, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689451September 24, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689207September 23, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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