Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10454798April 11, 2012
SEATS
I AM A DETECTIVE WITH THE BELLEVILLE POLICE DEPARTMENT, NJ. WE ARE HAVING AN ONGOING PROBLEM WITH THE FORD CROWN VICTORIA 2011 POLICE INTERTCEPTOR WITH MANUAL SEATS. ALL OUR OFFICERS ARE REPORTING LOWER BACK PAIN DUE TO A LOWER BACK BOLSTER BUILT IN AS PART OF THE SEAT. THIS BOLSTER IS NOT ADJUSTABLE. UPON BRINGING THIS PROBLEM TO OUR LOCAL FLEET DEALER, WE WERE ADVISED THAT IT WAS THE DESIGN OF THE SEAT, AND THAT EVEN IF WE WANTED TO REPLACE THESE SEATS WITH THE SIX WAY POWER SEAT FOR THE SAME YEAR WE WERE ADVISED THAT FORD AND OUR INSURANCE CARRIER WOULD NOT ALLOW IT DUE TO SAFETY REASONS. WE HAVE REACHED OUT TO OTHER POLICE DEPARTMENTS IF THEY ARE HAVING THE SAME PROBLEM WITH THESE SEATS, AND I AM CURRENTLY BUILDING A DATABASE OF OTHER DEPARTMENTS. PLEASE CONTACT OUR DEPARTMENT TO BE INCLUDED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454034April 4, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HEADLIGHTS SHUT OFF WHILE DRIVING AT NIGHT, NO WAY TO ILLUMINATE THE ROADWAY. HOUR LATER THEY CAME BACK ON. FAILURE CONTINUES INTERMITTENTLY FOR A MONTH NOW LIGHTS DO NOT WORK AT ALL. MAJOR SAFETY ISSUE. HAD MECHANIC REVIEW AND TOLD LCM NEEDED REPLACED, THIS PART FAILURE ALSO CAUSES THE DIGITAL CLIMATE CONTROL TO NOT OPERATE (MEANING NO DEFROSTER, NO HEAT, NO A/C), THE DOME LIGHTS, AND VANITY LIGHTS NOT TO WORK. ONLY WAY TO DRIVE AT NIGHT IS TO HOLD THE FLASH TO PASS ON CONSTANTLY WHICH AGAIN IS A HAZARD WITH BOTH HANDS UNABLE TO BE ON THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453142March 26, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING 30 MPH AT NIGHT, THE HEADLIGHTS STOPPED ILLUMINATING. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD ILLUMINATE AND STOP ILLUMINATING ON THEIR OWN BECAUSE THE LIGHT CONTROL MODULE WAS DEFECTIVE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452626March 22, 2012
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWN A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE FAILURE BEGAN AS AN INTERMITTENT FAILURE UNTIL PROGRESSIVELY BECOMING WORSE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPDATED 04/13/12 *BF THE CONSUMER STATED A RECALL WOULD SUFFICE IN ORDER TO ADDRESS THE PROBLEM. HOWEVER, FORD HAS FAILED TO MAKE SUCH RECALLS CONCERNING THE MATTER OF THE DIM & HIGH BEAM HEAD LIGHT FAILURES. INSTEAD, THE OWNER IS FORCED TO PURCHASE A LIGHTING CONTROL MODULE REPAIR KIT, WHICH IS SAID TO FIX THE PROBLEM. HOWEVER, THE MODULE DOES NOT FIX THE HIGH BEAMS AND AS A RESULT. THE OWNER MUST ONLY DRIVE WITH THE LOW BEAMS. UPDATED 04/20/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452111March 18, 2012
EXTERIOR LIGHTING
LOST BOTH HEADLIGHTS WITH FOR TURNING THEM ON, NO OTHER WAY TO TURN THEM TRY ALL MEANS. WOULD STAY OFF FOR 3 TO 5 TO NEVER RETURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451830March 15, 2012
ENGINE AND ENGINE COOLING
INTAKE MANIFOLD CRACK CAUSING A MAJOR COOLANT LEAK AND ENGINE MALFUNCTION CAUSE COOLANT RUNNING TO LAST SPARK PLUG HOLE IN PASSENGER SIDE. ENGINE SIZE 4.6 8CYL. SAME AS MY EXPLORER 2002. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451687March 14, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS SUDDENLY STOPPED ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451036March 9, 2012
ENGINE AND ENGINE COOLING, WHEELS
THE # 6 SPARK PLUG BLEW OUT OF MY ENGINES CYLINDER HEAD ALSO I HAVE A PROBLEM WITH AIR LEAKING FROM MY WHEELS & A VIBRATION AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450580March 7, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE FRONT AUTOMATIC HEADLIGHT FAILED WITHOUT WARNING. THE CONTACT PULLED OVER AND SHUT THE VEHICLE OFF. THE CONTACT RESTARTED THE VEHICLE BUT THE AUTOMATIC LIGHTS WERE STILL NOT WORKING. THE CONTACT ACTIVATED THE HEADLIGHTS WITH THE MANUAL SWITCH. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER OR LOCAL MECHANIC. THE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450267March 5, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHEN THE VEHICLE WOULD NOT RESPOND WHEN SHIFTED INTO REVERSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT HE WOULD NEED TO REPLACE THE TRANSMISSION. THE VEHICLE HAD NOT BEEN REPAIRED NOR WAS THE MANUFACTURER CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 51,600. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450026March 2, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TRAVELING ON PA TURNPIKE, VEHICLE STOPPED MOVING. CALLED FOR TOW TO NEAREST FORD GARAGE (HAGGERSTOWN, MD FORD) FOR REPAIR. WHEN VEHICLE WAS PLACED ON LIFT REAR TIRE FELL OFF. THE AXEL HAD BROKE AT THE TIRE. VEHICLE HAD 100,048 MILES. VEHICLE HAS NO RUST OR BODY ISSUES. VEHICLE IS IN VERY GOOD SHAPE. I FEEL THIS IS A MANUFACTURE DEFECT. I FEEL THIS COULD HAVE CAUSED A SERIOUS ACCIDENT WITH INJURIES SUSTAINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449004February 22, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH IN RAINY WEATHER CONDITIONS, THE VEHICLE STARTED TO HYDROPLANE AND JERK VIOLENTLY. THE CONTACT MENTIONED THAT SHE ENGAGED THE BRAKES AND AS A RESULT, SHE LOST CONTROL OF THE VEHICLE AND CRASHED INTO A WALL. IN ADDITION, SHE STATED THAT WHILE INSPECTING THE VEHICLE SHE NOTICED THAT THE AXLE WAS FRACTURED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED CONTUSIONS TO THE HEAD, NECK AND BACK. THE VEHICLE WAS DECLARED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 76,729.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10448120February 15, 2012
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOWS FRONT ELECTRIC WHEN YOU TOUCH REAR WINDOW BUTTON THE DRIVERS WINDOW GOES DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447526February 11, 2012
EXTERIOR LIGHTING
HEADLIGHTS SHUT OFF WITHOUT WARNING AND THEN BACK ON THEN OFF. HEADLIGHTS SEEM TO GO OFF WHEN EVER THEY WANT. THIS HAPPENED EARLY IN THE MORNING WHEN IT WAS STILL DARK OUTSIDE. THIS COULD BE A SERIOUS SAFETY PROBLEM. I HAD TO PULL OVER UNTIL IT WAS LIGHT OUTSIDE SO I COULD SEE THE ROAD AND OTHERS COULD SEE ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447405February 10, 2012
SUSPENSION, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* THE CONTACT OWNS A 1998 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE DRIFTED FROM RIGHT TO LEFT AND HE HAD DIFFICULTY STEERING STRAIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO HAVE THE FAILURE DIAGNOSED AND THE DEALER STATED THAT THE LOWER BALL JOINTS AND UPPER CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 78,000. THE CONSUMER STATED THERE WAS A RECALL ON THE FRONT CONTROL ARM. HOWEVER, THE DEALER INFORMED THE CONSUMER THERE WAS NO RECALL FOR HIS VIN. UPDATED 03/07/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446568February 3, 2012
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS TURN OFF WHILE DRIVING. SOMETIMES THEY TURN BACK ON AND SOMETIMES THEY DO NOT TURN BACK ON. REFERENCE NHTSA ACTION NUMBER PEO8066. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445654January 27, 2012
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, STRUCTURE, ELECTRICAL SYSTEM
PAINT PEELING ON HOOD AND TOP ALSO, HEATER BLEND DOOR NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445433January 26, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS SHUT OFF WITHOUT WARNING AND WOULD NOT ILLUMINATE AFTER THE CONTACT ATTEMPTED TO RE-ENGAGE THE HEADLIGHTS. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445229January 25, 2012
STEERING
TL* THE CONTACT OWNS A 1999 FORD CROWN VICTORIA. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE LUNGED FROM SIDE TO SIDE ABNORMALLY. A LOCAL MECHANIC DIAGNOSED THAT THERE WAS A STEERING WHEEL DEFECT BUT THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443030January 5, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT FAILURE OF BOTH LOW AND HIGH BEAM AT ALL SPEEDS. INTERMITTENT FAILURES BEGINNING AT END OF MARCH 2011 AT APPROXIMATELY 92,000 MILES AND FINALLY TOTAL FAILURE IN JUNE 2011. VERY DANGEROUS IF NOT IN SAFE LOCATION TO PULL OVER OR IN MIDDLE OF CRITICAL DRIVING MANEUVERS SUCH AS PASSING, SHARP TURNS, ETC. CONTACTED LOCAL FORD DEALER PARTS DEPARTMENT AND THEY CONFIRMED NO TECH BULLETINS ISSUED BY FORD OR OTHER RECALLS, AND COST OF REPLACEMENT LIGHT CONTROL MODULE, OR LCM, TO BE $511. CONTACTED FORD CUSTOMER RELATIONS VIA THEIR WEB SITE, AND IT WAS CONFIRMED THERE IS NO WARRANTY OR OTHER FORMAL ACTIONS-CONSIDERATIONS. HAVE OWNED PREVIOUS VERSIONS OF THIS FORD MODEL, ALL FOR A LONGER PERIOD OF TIME THAN THE SUBJECT 2004 CROWN VICTORIA MODEL, 1982 MERCURY GRAND MARQUIS, 1987 CROWN VICTORIA, 1991 CROWN VICTORIA, AND 1995 CROWN VICTORIA, AND NONE OF THEM HAVE EXHIBITED THIS PROBLEM. GIVEN THAT, THIS IS A FUNDAMENTAL DEGRADATION IN SAFETY, IN ADDITION TO A DECLINE IN DURABILITY AND RELIABILITY. UNDERSTAND NHTSA OPENED A CASE OR INVESTIGATION FILE PE08-066 IN LATE 2008 WHICH WAS CLOSED IN EARLY 2009, SO THAT WOULD HAVE OR IS NOT TAKING INTO ACCOUNT FAILURES OR RELATED INCIDENTS THAT OCCURRED AFTERWARDS. HAVE REPLACED LCM WITH NEW UNIT WHICH HAS CORRECTED THE PROBLEM FOR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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