Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10472517August 26, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS AT DRIVE THROUGH TELLER WHEN THE AUTOMATIC HEADLIGHTS, AC, INSTRUMENT GAUGES, ODOMETER, AND SPEEDOMETER FAILED AT ONCE. INITIALLY THE DETERMINATION WAS IT WAS THE OVERDRIVE SWITCH IN THE GEARSHIFT, APPARENTLY A WIRE WAS SHORTING OUT BECAUSE IT TRAVELS IN AN AREA WHERE THE INSULATION WEARS AND SHORTS TO METAL. HOWEVER, AFTER HAVING DISCONNECTED THE OVERDRIVE AND WAITING FOR A REPLACEMENT WIRING HARNESS, THE AUTOMATIC HEADLIGHTS HAVE GONE OUT ALONG WITH THE PERMANENT HIGH BEAMS. IT WILL TURN ON THE LIGHTS IF YOU USE MANUAL LIGHTS INSTEAD OF AUTOMATIC HEADLIGHTS. ALSO HEADLIGHTS GO OUT ON THE INTERSTATE FOR NO REASON WHATSOEVER. RETURNED TO MECHANIC AND I WAS ADVISED THAT IT NEEDS A LIGHT CONTROL MODULE AND THAT THE LCM IS NOTORIOUS FOR FAILURES ESPECIALLY WITH HEADLIGHTS. COST OF REPLACING THE LCM IS EXORBITANTLY HIGH AND NO NEW PARTS ARE AVAILABLE THROUGH FORD AS THEY QUIT MAKING THEM. CARDONE SELLS THE LCM FOR SEVERAL HUNDRED DOLLARS INCLUDING CORE COST. FORD SHOULD NUT UP TO THIS ONE. THIS IS A DANGEROUS PRODUCT. PEOPLE CAN GET KILLED WHEN THEIR HEADLIGHTS SUDDENLY GO OUT AT HIGH SPEEDS AT NIGHT! TRUST ME. NOT ALL LANES ON THE INTERSTATE ARE LIT. THIS IS REALLY A DANGEROUS SITUATION. I NOW FORD LIKES TO COUNT BEANS, BUT IS IT REALLY WORTH RISKING HUMAN LIFE AND LIMB TO SAVE A FEW BUCKS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472362August 24, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 45 MPH THE HEADLIGHTS FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHO STATED THAT THE LIGHT CONTROL MODULE FAILED AND WOULD NEED TO BE REPLACED. THE CONTACT FELT THAT IT WAS A DEFECTIVE PART. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471941August 22, 2012
WHEELS
HAVE BEEN DRIVING THE CAR BACK AND FORTH TO WORK UNDER NORMAL CONDITIONS. THEN REALIZED THE CAR HAD A FLAT, THEN TOOK TO THE LOCAL TIRE SHOP. WHERE THEY INFORMED ME THE TIRE WAS FINE, BUT THE WHEEL HAD SPLIT AT THE CONNECTION WELD(MAKING IT NO GOOD). FOUND OUT FORD HAD A RECALL, I WENT TO MY LOCAL FORD DEALER WHERE THEY EXPLAINED IT WAS A DEFECT AND WOULD BE REPLACED IF IT WAS A CURRENT POLICE VEHICLE. WHERE IT IS NOT CAUSE I OWN IT, THEY SAID THEY CAN NOT PERFORM THE RECALL. NOW TELL ME HOW AM I NOT ANYMORE IMPORTANT THAN OUR POLICE OFFICIALS? MY FAMILY IS AT SAFETY RISK, ALONG WITH MYSELF, AND OTHERS ON THE ROAD, BECAUSE THE WHEEL COULD SPLIT AND CAUSE AND ACCIDENT! SO TELL ME WHY WONT FORD STAND BEHIND THERE RECALLED PRODUCT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471833August 22, 2012
STEERING
ON OR ABOUT 7/23/12 WAS TURNING VEHICLE INTO A PARKING LOT WHEN STEERING LOCKED. FORCED STEERING TO RETURN. WENT TO MOVE VEHICLE AGAIN AND STEERING LOCKED AGAIN. UPON INSPECTION, SAW HEAT SHIELD HAD DETACHED FROM MANIFOLD ALONG SIDE STEERING COLUMN AND JAMMED BETWEEN EXHAUST MANIFOLD AND STEERING KNUCKLE. *TR..UPDATED 05/20/14 *BF UPDATED 05/28/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471184August 16, 2012
STEERING
TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE STEERING KNUCKLE AND THE ENGINE COMPARTMENT WERE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE PLASTIC OF THE STEERING KNUCKLE WAS DEFECTIVE AND OFFERED TO REPLACE THE PLASTIC WITH A RUBBER BAND. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE WAS 98,000 AND THE CURRENT MILEAGE WAS 106.000. *UPDATE SUBMITTED...I AM A DEPUTY SHERIFF AND ON THE DATE OF THIS INCIDENT, I WAS TRAVELING AT 15 MPH. I NOTICED A GRANULAR FEELING IN THE STEERING COLUMN AND THE STEERING WHEEL HAD NO RESISTANCE. THE STEERING COLUMN WHEEL COULD BE SPUN CONTINUOUSLY IN EITHER DIRECTION WITHOUT AFFECTING THE VEHICLES DIRECTION. THIS IS A VERY DANGEROUS SITUATION AND COULD'VE BEEN DEADLY FOR ME AND OTHERS ON THE ROAD THAT DAY IF MY SPEED WAS FASTER THAN WHAT IT WAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470556August 14, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 45 MPH THE ACCELERATOR PEDAL BECAME STUCK ON THE FLOORBOARD WHEN IT WAS DEPRESS. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A REPORT WAS FILED. THE FAILURE MILEAGE WAS 40,714.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470484August 13, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS WOULD NOT TURN ON, STRANDING ME OVERNIGHT. HEADLIGHTS NON-OPERATIONAL WHEN SET TO AUTO, MANUAL, OR HIGH BEAMS. ALL OTHER LIGHTS WORKED FINE (PARKING LIGHTS, INTERIOR LIGHTS, BRAKE LIGHTS). TOOK CAR IN TO FORD DEALERSHIP FOR DIAGNOSTIC. THEY FOUND A NON-OPERATIONAL LIGHTING CONTROL MODULE (LCM). I APPROVED REPLACEMENT WITH NEW FORD LCM (PART # 5W7Z-13C788-AC). THE REPAIR BILL WAS $860.22 + SALES TAX ($577.72 FOR THE PART, $282.50 FOR LABOR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468681July 30, 2012
VEHICLE SPEED CONTROL
THE DRIVER OF THE ABOVE LISTED VEHICLE STATED THAT WHILE PRESSING THE BRAKE OF THE VEHICLE, THE VEHICLE UNINTENTIONALLY ACCELERATED AND STRUCK A WALL. THE THROTTLE BODY UNIT WAS REPLACED AT A FORD DEALERSHIP. ON APPROXIMATELY JULY 13, 2012, THE DRIVER STATED THAT THERE WAS ANOTHER UNINTENTIONAL ACCELERATION WHILE BRAKING BUT NO ACCIDENT OCCURRED IN THIS CASE. WE HAVE HAD OTHER REPORTS OF A SIMILAR NATURE WITH THREE 2006 FORD CVPI'S AND APPROXIMATELY TWO 2004 CVPI'S.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10466919July 22, 2012
SEATS
MY POLICE DEPARTMENT ISSUED ME A 2011 FORD CROWN VICTORIA AROUND SEPTEMBER OF 2011. EVER SINCE, I HAVE SPENT COUNTLESS HOURS ADJUSTING THE SEAT IN AN ATTEMPT TO KEEP MY MID-LOWER BACK FROM HURTING. I LEARNED THAT THERE IS A METAL BAR INSTALLED IN THE SEAT CAUSING THE ISSUES. ONCE THE BAR IS ADJUSTED, THE SEATS AREN'T AS BAD. I ALSO HAVE HAD A GREAT AMOUNT OF TROUBLE WITH NECK PAIN. I HAVE SINCE HAD TO SEE A DOCTOR ABOUT THIS. THE HEAD RESTS THAT ARE IN THE VEHICLE ARE CAUSING MY HEAD TO BE PUSHED FORWARD AND STRAINING THE MUSCLES IN MY NECK. I'M SHOCKED TO LEARN THAT THIS HASN'T ALREADY BEEN A RECALL FOR FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465624July 14, 2012
EXTERIOR LIGHTING
WE WERE DRIVING ON THE FREEWAY AT NIGHT AND HEADLIGHTS TURNED OFF. SINCE THEN, THE LIGHTS INTERMITTENTLY WORK. THEREFORE WE HAVE HAD TO CONTINUALLY HOLD THE FLASH BEAMS UP IN ORDER TO CONTINUE DRIVING SAFELY AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462258June 19, 2012
SEATS
THE HEADRESTS ON THE 2011 FORD CROWN VICTORIA ARE CAUSING THE OFFICERS TO HAVE NECK PROBLEMS. THE HEADREST IS SO LARGE AND DOES NOT ADJUST FORWARD AND BACKWARD, IT IS PUSHING THEIR HEADS FORWARD AND DOWN, AS YOU KNOW THEY SPEND AT LEAST 8 HOURS IN THEIR VEHICLES EACH SHIFT. SINCE WE HAVE PURCHASED THE 2011 CROWN VICS WE HAVE HAD NOTHING BUT COMPLAINTS. IT IS VERY UNCOMFORTABLE AND UNSAFE FOR THE OFFICERS TO BE DRIVING UNDER THESE CONDITIONS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461477June 13, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING 45 MPH THE HEADLIGHTS FAILED. THE FAILURE RECURRED TEN TIMES. THE VEHICLE FAILURE WAS DIAGNOSED BY A LOCAL MECHANIC WHO STATED THE LIGHT CONTROL MODULE WAS DEFECTIVE. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460385June 3, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I HAVE A 2003 FORD CROWN VICTORIA POLICE INTERCEPTOR THAT HAS FAULTY LCM THAT CAUSES THE HEADLIGHTS TO TURN OFF (SHORT OUT) WHILE DRIVING. THIS HAS HAPPENED AT LEAST 40 TIMES SINCE I BOUGHT THIS AUTOMOBILE IN FEBRUARY 2012 AND HAS CAUSED ME TO PULLOVER IN DARK DANGEROUS SITUATIONS. I RESEARCHED THE PROBLEM ON THE INTERNET AND THE SOLUTION POINTED TO A FAULTY LCM. I HAD TO BANG ON THE LCM EACH TIME TO GET THE LIGHTS TO TURN BACK ON. THESE LCMS HAVE NEVER BEEN RECALLED EVEN THOUGH THE PROBLEM AND SOLUTION IS ALL OVER THE INTERNET. I'M AFRAID SOMEONE WILL HAVE TO GET HURT OR KILLED IN AN ACCIDENT BEFORE NHTSA WILL FORCE A RECALL. I AM ASKING THAT THIS PART BE RECALLED IMMEDIATELY. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459951May 29, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 2002 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE DRIVER'S SEAT BELT CAME UNDONE. THE CONTACT RE-SECURED THE SEAT BELT AND THE FAILURE RECURRED. THE CONTACT HAD TO PURCHASE A SEAT BELT EXTENSION IN ORDER TO KEEP THE SEAT BELT BUCKLED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE ISSUE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF THE VEHICLE SAFETY WARRANTY AND HE WOULD HAVE TO REPLACE THE SEAT BELT HIMSELF. THE FAILURE MILEAGE WAS 40800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458274May 13, 2012
STRUCTURE:BODY
PAINT PEELED OFF ROOF AND BOTH "C" PILLARS. FORD HAS A TSB (09N02) BUT WILL NOT HELP CROWN VICTORIA POLICE INTERCEPTOR OWNERS WHO ARE NOT GOVERNMENT AGENCIES OR CVPI'S THAT ARE NOT IN LAW ENFORCEMENT/GOVERNMENT SERVICE. WAS FORCED TO PAY OUT-OF POCKET FOR REPAINT OF EFFECTED AREAS. NOW I NOTICED THAT PAINT IS PEELING OFF HOOD. I TRIED THE DEALER, WHO CALLED FORD CORPORATE AND THEY TOLD THE DEALERSHIP THEY COULD NOT HELP ME BECAUSE THE VEHICLE IS NOT IN SERVICE AND PRIVATELY OWNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456785April 28, 2012
ELECTRICAL SYSTEM
2003 CROWN VICTORIA, WAS USING VEHICLE FOR COMMERCIAL USE DURING THE NIGHT HOURS, WHEN EXPERIENCED INTERMITTENT LOW BEAMS, CLOSER EXAMINATION FOUND THAT THE LCM LIGHTING CONTROL MODULE, LOCATED ABOVE BRAKE PEDAL HAD HEATED UP TO A TEMPERATURE FROM HIGH RESISTANCE OF SOLDERED CONTACT JOINTS NOT SUPPORTING REQUIRED VOLTAGE FOR LOW BEAMS WHEN TURNED ON. IT IS ONLY WHEN THE JOINTS COOL THAT THE LIGHTS WOULD COME ON ONLY TO END IN GOING OFF WHEN HEATING BACK UP. FOR THE COST OF THE LCM AT 400 BUX USED, I WAS FORCED TO BYPASS THE LCM BY INSTALLING A TOGGLE AND LATER THE HIGH BEAM FUNCTION CEASED TO OPERATE, WHICH THEN I ADDED A SECOND TOGGLE FOR THE HIGH BEAM FEATURE. THE A/C HAS TO BE INTEGRATED ON THE SAME BOARD AS THE A/C COMP ONLY KICKS ON APPROX. 15 MIN AFTER ENGINE IS WARM, RATHER THAN ON DEMAND. THIS IS A DEFINITE FACTORY DEFECT AS THE 03 IS TOTALLY DIFFERENT FROM THE 02, AND MOST LIKELY WASN'T ADEQUATELY TESTED FOR THE MARKET. THIS DEFECT NEEDS ATTENTION AS THE DANGER HERE IS WITHOUT THE LIGHTS A COLLISION MAY OCCUR, AND OR USING A HIGH BEAM AS A SUBSTITUTE MAY AND BLIND OPPOSING TRAFFIC CAUSING A COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455965April 21, 2012
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
MY INTAKE MANIFOLD WENT BAD. THIS IS A KNOWN ISSUE AND A LAWSUIT WAS FILED. IT COST ME $1,600 AND FORD WON'T REIMBURSE ME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455908April 20, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT WAS DRIVING 35 MPH WHEN BOTH HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 80,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455806April 19, 2012
EXTERIOR LIGHTING:HEADLIGHTS
HEAD LIGHTS FAILED SEVERAL TIMES. PROBLEM IS INTERMITTENT. APPEARS LIGHT CONTROL MODULE IS DEFECTIVE. FORD IS AWARE OF THIS PROBLEM, BUT IS UNABLE OR UNWILLING TO ISSUE A RECALL. THIS IS AN EXTREMELY DANGEROUS SITUATION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455359April 16, 2012
AIR BAGS, FUEL SYSTEM, GASOLINE
CHARLESTON COUNTY SHERIFF'S OFFICE MARKED PATROL CAR. DRIVER LOST CONTROL AT HIGH SPEED. SLID ACROSS THE MEDIAN.SPUN 180 DEGREES WAS STRUCK IN THE REAR BY ONCOMING VEHICLE. CONTINUED TO SKID ACROSS THE ROAD AND STRUCK THE GUARD RAIL WITH THE FRONT OF THE VEHICLE. VEHICLE CAUGHT FIRE AT THE REAR AND BURNED. *JS
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0

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