Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10542240September 6, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS DIAGNOSED BY A MEMBER OF THE FAMILY AS HAVING A FAULTY LIGHTING CONTROL MODULE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542067September 5, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 1995 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 85 MPH. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE DID NOT RESPOND. THE CONTACT HAD TO SHUT THE VEHICLE OFF WHILE IN DRIVE IN ORDER TO STOP THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. NUMBER 08V051000 (VEHICLE SPEED CONTROL) AND CALLED THE DEALER, WHO STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT DID NOT HAVE A DIAGNOSTIC TEST PERFORMED ON THE VEHICLE. THE FAILURE MILEAGE WAS 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541831September 4, 2013
EXTERIOR LIGHTING
HEADLIGHTS GO OUT WITHOUT ANY WARNING. FORD SAYS NO ISSUES WITH THIS ALTHOUGH IT WAS WRITTEN UP IN NEWSPAPERS. THEY WILL NOT FIX THIS VERY DANGEROUS AND EXPENSIVE PROBLEM. THE PROBLEM APPARENTLY COMES FROM BAD WELDING IN THE LCM (LIGHT CONTROL MODULE) BUT ITS SCARY TO BE DRIVING ON HIGHWAY AND THEN HAVE NO LIGHTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541827September 4, 2013
EXTERIOR LIGHTING
THE HEADLIGHTS GO OUT WHILE DRIVING WITH NO WARNING. FORD IS DOING NOTHING ABOUT THIS VERY DANGEROUS AND EXPENSIVE REPAIR. SEEMS THE PROBLEM LIES WITH THE WELDING THAT WAS DONE TO LCM (LIGHT CONTROL MODULE) BUT IT IS SCARY TO BE ON HIGHWAY AND HAVE NO LIGHTS AND NO WARNING. NOW THIS WARNING ABOUT ENGINE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538510September 3, 2013
STEERING
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE STEERING SHAFT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538505September 3, 2013
STEERING
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE STEERING SHAFT WAS CORRODED AND WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538500September 3, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FLICKERED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538537September 3, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1995 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CRUISE CONTROL FAILED. IN ADDITION, THE HORN FAILED. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 08V051000 (VEHICLE SPEED CONTROL). THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 215,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538549September 3, 2013
STEERING
TL* THE CONTACT OWNS A 2002 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE STEERING FAILED AND THE WHEEL BECAME TIGHT. THE VEHICLE WAS REPAIRED BY THE CONTACT AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538335September 2, 2013
STRUCTURE
I LIVE IN THE STATE OF FLORIDA, AND IN MAY 2013, I PURCHASED A FORMER WISCONSIN POLICE VEHICLE, 2011 CROWN VICTORIA FROM VAN HORN MOTORS OF MILWAUKEE IN WISCONSIN. APPROXIMATELY ONE MONTH LATER, AFTER DISCOVERING RUST PARTICLES ON MY GARAGE FLOOR, I NOTICED THE ENTIRE UNDERCARRIAGE, INCLUDING BUT NOT LIMITED TO THE INTERMEDIATE STEERING SHAFT, MUFFLERS AND BRAKE LINES ARE COMPLETELY COVERED IN RUST. THIS PROBLEM WAS BROUGHT TO THE ATTENTION OF THE DEALERSHIP VIA EMAILS WITH NUMEROUS PHOTOS ATTACHED. NO REPLY WAS EVER RECEIVED, NOR WAS THIS PROBLEM MADE AWARE TO ME EITHER BY LANDLINE, EMAIL OR ANY OTHER FORM OF COMMUNICATION. IN JULY AND PART OF AUGUST 2013, I TOOK IT UPON MYSELF TO PHYSICALLY WASH, WIRE BRUSH, SAND, PRESSURE WASH, PRIME AND PAINT THE ENTIRE UNDERCARRIAGE. SINCE I HAD TO THIS WHILE LYING UNDERNEATH THE VEHICLE THE WHOLE PROCESS TOOK ME FIVE DAYS TO COMPLETE AND APPROXIMATELY $250.00 IN EQUIPMENT USAGE, PURCHASES AND LABOR. BEFORE AND AFTER PHOTOS ARE AVAILABLE EFFECTIVE IMMEDIATELY. I REALLY WOULD LIKE TO KNOW, EITHER FROM THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, THE CENTER FOR AUTO SAFETY AND/OR FORD MOTORS, HOW I CAN PLEASE BE REIMBURSED? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538254September 1, 2013
STEERING
I WAS MAKING A RIGHT HAND TURN AT A SLOW SPEED (>10MPH) WHEN THE INTERMEDIATE STEERING SHAFT SEPARATED FROM THE LOWER STEERING SHAFT, RESULTING IN A LOSS OF STEERING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536283August 20, 2013
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, FUEL SYSTEM, GASOLINE, EXTERIOR LIGHTING
HEATING AND DEFROST FAILED. FORD SERVICE CO WANTED A $1000 TO LOOK AT IT. I DIDN'T HAVE THEM LOOK AT IT. NOW, I ONLY DRIVE IT IN THE SUMMER MONTHS. THIS VEHICLE HAS AN ORIGINAL 70,000 MILES ON IT AND NOW THE HEADLIGHTS ONLY WORK INTERMITTENTLY. IN 2010 I HAD TO HAVE THE GAS TANK REPLACED. I HAVE READ SEVERAL REPORTS ON 2003 CROWN VIC WITH THE SAME PROBLEMS. I LIVE IN THE SOUTH, LOTS OF RAIN AND HUMIDITY. DEFROST IS A MUST AS WELL AS HEADLIGHTS. I DO NOT UNDERSTAND WHY FORD IS GIVING THE OPTION TO AS TO WHETHER OR NOT THEY WILL FIX THEIR DEFECTS OR PASS THEM ON TO THE CONSUMER. I HAVE A 1995 NISSAN, 140000 MILES. THE BODY IS FALLING APART, BUT THE ENGINE RUNS LIKE A SEWING MACHINE AND ALL THE ELECTRICAL WORKS, EVEN THE WINDOWS. MADE IN THE USA... SAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536369August 20, 2013
ENGINE, SEAT BELTS
MY WIFE DIED IN THIS POLICE CAR LOST CONTROL DUE TO ENGINE JERKING AND SEAT BELTS CAME LOOSE AND EJECTED MY DAUGHTERS HAVIN HEAD INJURY CONCUSSION AND BROKEN SKULL. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10534531August 9, 2013
SEATS
I BOUGHT A USED 1993 FORD CROWN VIC APPROXIMATELY 4 YEARS AGO, WHILE I EXPECTED I WOULD HAVE TO PUT MONEY INTO REPAIRS THE ONE THING I DIDN'T EXPECT WOULD BE HAVING TO REPAIR A SEAT MOUNTING BRACKET DUE TO POOR WORKMANSHIP & OR MATERIALS. AFTER LOOKING ON THE INTERNET AT VARIOUS SITES I FOUND THAT I'M NOT THE ONLY ONE THIS HAS HAPPENED TO, MANY PEOPLE HAVE HAD THE SAME PROBLEM WITH THE SEAT FRAME SHEARING AWAY FROM THE BOLTS IN CROWN VICS.I TRIED CONTACTING BOTH THE LOCAL FORD DEALERSHIP & THE CORPORATE CONSUMER AFFAIRS DEPT WITH NO SATISFACTORY RESOLUTION TO THIS MATTER. THIS APPEARS TO BE A SERIOUS DEFECT FLAW IN CROWN VICS THAT NEEDS TO BE ADDRESSED AS IT CAN CAUSE SERIOUS INJURY IN AN ACCIDENT. I BELIEVE MERCURY GRAND MARQUIS ALSO NEED TO BE LOOKED AT ON THIS ISSUE AS I'VE SEEN SOME POSTS ON THE SAME PROBLEM WITH THAT MAKE & MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533651August 5, 2013
STEERING, SUSPENSION
TURNING CORNER AND STEERING ALL OF A SUDDEN BINDS UP. TOLD ITS A UJOINT PROBLEM THAT FORD SHOULD GET ON TOP OF BEFORE SOMEBODY GETS HURT. MINES NOT THE ONLY ONE WITH THIS PROBLEM THAT I'VE MET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533415August 3, 2013
EXTERIOR LIGHTING
MULTIPLE INCIDENTS OF HEADLIGHTS SUDDENLY GOING OFF. DRIVING DOWN THE ROAD SUDDENLY NO HEADLIGHTS. WENT TO SISTERS READY TO LEAVE--NO HEADLIGHTS--READY TO LEAVE FOR WORK IN THE MORNING BEFORE DAYLIGHT NO HEADLIGHTS. THEN AN HOUR LATER LIGHTS BACK ON. WHEN MY 3 YEAR OLD GRANDSON VISITS I DO NOT TRUST THE HEADLIGHTS ENOUGH TO TAKE HIM OUT. I CHANCE GOING TO WORK IN THE MORNINGS AT MY FULL TIME JOB OR WHEN I LEAVE MY PART TIME JOB AT NIGHT. WHEN I WENT TO SEE ABOUT GETTING THIS PROBLEM REPAIRED, I WAS TOLD IT WILL BE QUIET EXPENSIVE FOR ME TO GET IT REPAIRED. I FEEL WITH ALL OF THE COMPLAINTS THAT I READ ONLINE, THAT FORD SHOULD CONSIDER THIS A RECALL AND REPAIR THIS AT THEIR EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532836July 31, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 86,947.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532684July 30, 2013
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2005 FORD CROWN VICTORIA TURNED OFF WITHOUT ANY INDICATION OF A PROBLEM BEFOREHAND. THE LIGHTS CAME ON FOR A WHILE, THEN WENT BACK OFF AND THE PROBLEM HAS BEEN REPETITIVE OVER THE PAST SEVERAL DAYS. WHAT IS ALARMING ABOUT THIS - IS THAT IT HAPPENED ON THE FREEWAY AT A SPEED OF 65 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532459July 29, 2013
STEERING
NOTE: THIS IS A POLICE CAR. OFFICER WAS DRIVING APPROXIMATELY 40MPH WHEN SUDDENLY, WITHOUT WARNING, THE STEERING WHEEL HAD A LOT OF PLAY IN IT, WHICH BECAME MORE APPARENT WHEN THE STEERING WHEEL DID A COMPLETE 360 DEGREE TURN WHILE THE VEHICLE KEPT GOING STRAIGHT. HE WAS ABLE TO TURN THE WHEEL HARD ENOUGH AT THE LAST SECOND AND LANDED ONTO A HOMEOWNERS DRIVEWAY. UNIT WAS TOWED TO THE FLEET DEPARTMENT WHERE THE UNIT IS BASED. OFFICER DID NOT HAVE ANY WARNING THAT THIS WAS ABOUT TO HAPPEN, NO POPPING, GRINDING OR HARD STEERING PRIOR TO THE EVENT. I AM THE LEAD FLEET TECHNICIAN, ASE MASTER AND ADVANCED CERTIFIED & 30 YEARS EXPERIENCE. FINDINGS UPON INSPECTION: I FOUND THE SPLINED STEERING SHAFTS IN THE COLUMN HAD SEPARATED AND THE LIGHT GREEN PLASTIC BUSHING AT THE LOWER SECTION OF THE COLUMN WAS BROKEN, THE SPLINED BLACK HARD PLASTIC ON THE SPLINED SHAFT WAS CHEWED UP ON THE END (UNKNOWN IF THESE OCCURRED AFTER SHAFT SEPARATION). AFTER INSPECTION, THE COLUMN WAS REASSEMBLED AND BENCH TESTED. NO PROBLEM WAS NOTED. NO VISIBLE CRACKS, ABNORMAL WEAR OR LOOSENESS NOTED. NEW FORD STEERING COLUMN AND CLOCK-SPRING INSTALLED, ALIGNMENT AND UNIT WAS PUT BACK IN SERVICE. THE FAULTY COLUMN IS ON HAND. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10531657July 24, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT SPOKE WITH THE MANUFACTURER REGARDING NHTSA CAMPAIGN ID NUMBER: 04V328000 (SUSPENSION) AND WAS TOLD THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER STATED THAT ONLY THOSE VEHICLES BEING UTILIZED AS POLICE CRUISERS WERE ELIGIBLE FOR REPAIRS UNDER THE RECALL. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY USED AS A POLICE CRUISER. THE CONTACT THEN SPOKE WITH THE MANUFACTURER, WHO STATED THAT THEY WOULD HAVE TO SIDE WITH THE DEALER ALTHOUGH THE SPECIFICS WERE NOT LISTED IN THE RECALL. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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