Dodge Journey Complaints

5,556 consumer complaints on file.

#11217151May 31, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. NAPLETON'S NORTHWESTERN CHRYSLER JEEP DODGE RAM (5950 N WESTERN AVE, CHICAGO, IL 60659, (773) 334-3400) STATED THAT THERE WAS AN ELECTRICAL FAILURE AND THE BATTERY WAS NOT SUCCESSFULLY SUPPLYING A CURRENT TO START THE VEHICLE. THE CONTACT WATCHED A YOUTUBE VIDEO AND TEMPORARILY REPAIRED THE VEHICLE BEFORE GOING TO THE DEALER. WHEN THE DEALER SAW THE REMEDY THAT WAS PERFORMED, THEY DID NOT SERVICE THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 103,620.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217175May 31, 2019
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS OR WHEN THE VEHICLE WAS PARKED, THE HORN WOULD SOUND WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1000,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217184May 31, 2019
SEAT BELTS
FRONT PASSENGER SEAT SEATBELT LATCH HAS FAILED PREMATURELY. IT NO LONGER LATCHES, PREVENTING THE FRONT SEAT PASSENGER FROM BEING PROTECTED.VEHICLE HAS ONLY 124,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210763May 30, 2019
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY WHEN MY HUSBAND AND I SMELT A BURNING OIL LIKE SMELL WHICH WE THOUGHT WAS THE CAR IN FRONT OF US. NOTHING ON THE DASH INDICATED ANY ISSUES. WE ARRIVED HOME AND NOTICED IT WAS OUR CAR THAT THE SMELL WAS COMING FROM. I PARKED THE CAR AND CAME OUT THE NEXT MORNING AND NOTICED A SMALL WET SPOT UNDER MY CAR, THOUGHT NOTHING OF IT AND LEFT FOR WORK. AFTER WORKING ALL DAY I CAME OUT TO FIND ANOTHER SMALL WET SPOT AND ON THE DRIVE HOME THE SAME SMELL. MENTIONED IT TO MY HUSBAND WHO GLANCED UNDERNEATH BUT COULDN'T SEE WHERE THE MOISTURE WAS COMING FROM. DROVE MY CAR TO WORK THE NEXT DAY AND IT STARTED MAKING A LOW GROWLING NOISE. ARRIVED AT WORK AND HAD A MOBIL MECHANIC STOP AND INSPECT THE CAR WHERE IT WAS DETERMINED I HAD A CRACK IN THE TRANSFER CASE. PARKED THE CAR FOR ALMOST A YEAR WHILE I SAVED THE MONEY FOR THE NEW TRANSMISSION I WAS TOLD I NEEDED. GOT THE NEW TRANSMISSION INSTALLED ONLY TO DRIVE IT HOME AND HAVE IT START MAKING A CLICKING SOUND! HAD IT TOWED BACK TO THE TRANSMISSION PLACE WHERE THEY INFORMED ME THAT THE DRIVESHAFT IS BROKEN! DROPPED OFF ANOTHER DRIVE SHAFT TO HAVE INSTALLED AND IT IS ALSO NOW BROKEN. I HAVE A RECALL ON MY CAR FOR THE AIRBAG BUT I CAN'T EVEN GET IT TO THE DEALER TO BE FIXED BECAUSE OF THE TRANSMISSION / DRIVESHAFT ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210827May 30, 2019
ELECTRICAL SYSTEM
THE CAR WOULD NOT SHUT OFF, WITHOUT WARNING, IT SHUT OFF IN THE MIDDLE OF TRAFFIC ON A CITY STREET. IT STARTED UP AND I WAS ABLE TO DRIVE IT TO THE DEALERSHIP I PURCHASED IT FROM, THEY HAD TO REMOVE THE GAS FUSE TO STOP IT FROM RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216985May 30, 2019
AIR BAGS
AIR BAG LIGHT COMES ON WHEN STARTING, GOES OUT THEN COMES BACK ON AND STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210600May 29, 2019
ELECTRONIC STABILITY CONTROL (ESC)
STEERING COLUMN CONTROL MODULE HAS GONE BAD. DRIVING DOWN RODE AND STARTS SHAKING UNCONTROLLABLE WHILE HARD TO STOP. LOOKED UP RECALL AND SEE IT WAS RECALLED ON 2009 BUT NOT 2010 YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210684May 29, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210692May 29, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE WAS T-BONED BY A SECOND VEHICLE. DURING THE INCIDENT THE VEHICLE ROLLED OVER 3 TIMES AND THE FRONT END AND SIDES WERE SEVERELY DAMAGED BUT NO SIDE CURTAIN OR FRONT AIRBAGS DEPLOYED. DURING THE CRASH THE DRIVER SUSTAINED A INJURED CHEST AND HEARING LOST, THE FRONT PASSENGER SUSTAINED NECK, BACK, HEAD AND RIGHT SHOULDER INJURIES. A POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE LOCAL DEALER AND MANUFACTURER WERE NOTIFIED. THE FAILURE MILEAGE WAS 80,000. *DT *DT *DT CONSUMER'S FATHER CONTACTED CHRYSLER AND OPENED A CASE ABOUT THE FAILED AIRBAG DEPLOYMENT DURING THE ACCIDENT ON 4/16/2019.*JB*JB *DT*DT *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11210277May 28, 2019
SEATS
MY HEADREST DEPLOYED ON ITS OWN. I WOKE UP IN THE MORNING WENT OUT TO THE CAR TO GO TO THE STORE AND THE HEADREST ON THE PASSENGER SIDE HAS DEPLOYED MAKING IT POP OUT FROM THE BACK PIECE. THE CAR WAS PARKED IN THE DRIVEWAY AND NO ONE WAS IN THE CAR WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210313May 28, 2019
UNKNOWN OR OTHER
AFTER DOWNLOADING THE REPORTS FOR TEST 9471 AND 9472, I AM UNABLE TO OPEN THE PDF. I GET AN ERROR THAT THE FILE IS DAMAGED. THIS HAPPENS TO ME ON NUMEROUS OCCASIONS WHEN DOWNLOADING VEHICLE TEST REPORTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210405May 28, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS LOW AND NEEDED TO BE REPLACED. THE CONTACT REPLACED THE BATTERY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210479May 28, 2019
UNKNOWN OR OTHER
I DROVE MY VEHICLE TO THE GROCERY STORE WITH NO PROBLEMS. I SHOPPED, CAME BACK OUT AND TRIED TO START IT. LIGHTS, RADIO, WINDOWS, LOCKS... ALL WORKED. WHEN TRYING TO START, YOU HEAR A SINGLE CLICK EACH TIME YOU TRY. WE TRIED TO JUMPSTART IT; THERE WERE NO CHANGES. IT WOULDN'T START. I HAD THE DEALER TOW IT. THEY COULDN'T FIGURE OUT WHAT WAS WRONG WITH IT. THEY ENDED UP GETTING IT TO START WITH NO ANSWERS FOR ME. THEY JUST SAID THEY CAN'T FIGURE OUT WHATS WRONG WITH IT OR WHY IT ACTED THE WAY IT DID. I DID SOME RESEARCH. ITS COMMON IN DODGE JOURNEYS; THEREFORE DODGE SHOULD ADRESS THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210502May 28, 2019
ELECTRICAL SYSTEM
THE WIRING HARNESS ON THE DRIVER DOOR, IS A PIECE OF CRAP. CHEAP CHINA THIN WIRE. BREAKS IT'S TERRIBLE. I NEVER SAW CHEAP#SS WIRE LIKE THAT. IT'S MORE BRITTLE, THAN PEANUT BRITTLE. THEN, I SEE ABOUT GETTING IT FIXED. WITH LABOR OVER $500.00 I DIDN'T PAY FOR CHEAP #SS WIRE'S TO BREAK, FOR ALMOST $30,000.00 I'VE NEVER HAD THIS ISSUE IN ANY CAR I'VE EVER HAD IN THE PAST 30+ YEAR'S EVER. THE DOOR'S WON'T LOCK THE INTERIOR LIGHTS FLAAH. IT BEEPS. WTH..........
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210042May 26, 2019
FUEL/PROPULSION SYSTEM
WHEN DRIVING OVER 50 MPH THE RPM STARTS ESCALATING AND GOES BACK TO NORMAL. RPM REPEATS AFTER ONE TO TWO MINUTES. AFTER PUTTING A FULL TANK OF GAS, CHECK ENGINE LIGHT CAME ON AND METER READ GAS TANK EMPTY. VEHICLE STAYED WITH THE DEALERSHIP FOR 8 DAYS FIRST TIME. FUEL PUMP AND WIRES WAS FULLY REPLACED. VEHICLE IS BACK WITH DEALERSHIP FOR A SECOND TIME. THIS TIME THE GAS METER READS LESS THAN 3/4 TANK AS A FULL TANK OF GAS IS PUT INTO THE VEHICLE. RPM STARTS DOING THE SAME THING WHEN THE VEHICLE HITS 50 MPH. WAS INFORMED BY THE DEALERSHIP FUEL PUMP AND WIRES ARE THE REASON FOR MY VEHICLE BEING IN THE SHOP AGAIN. VEHICLE IS BACK TWICE IN THE SHOP LESS THAN 2 MONTHS. STILL WITHOUT A PROPER WORKING VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209660May 24, 2019
ELECTRICAL SYSTEM
FUEL HAND GOES TO EMPTY, LIGHTS POWER OFF,POWER LOCKS STOP WORKING, A/C CUTS OFF WHILE IN MOTION BUT CAR WILL NOT CUT OFF UNLESS DISCONNECTED FROM BATTERY HAPPENED ON A CITY STREET BUT I DROVE ON THE HIGHWAY AFTERWARDS JUST TO GET IT HOME WILL NOT CRANK FROM PUSH START BUTTON HAVE TO RECONNECT THE BATTERY AND HOLD DOWN A FUSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209694May 24, 2019
SERVICE BRAKES, ENGINE
I WAS DRIVING MY 2016 DODGE JOURNEY CROSSROAD AND THE ABS LIGHTS CAME ON AND THEN I FELT MY CAR JERK LIKE IT WAS GOING TO STALL. I TRIED TO GET OFF THE FREEWAY AND MY CAR STALLED OUT. I PUT IT IN DRIVE AND IT WOULD STALL AGAIN. IT SOUNDED LIKE THE ENGINE WAS GOING TO FALL OUT OF MY CAR. IT WOULD STALL OUT EVEN IN REVERSE. IT WOULD ONLY RUN IN PARK. THE TOW TRUCK DRIVER SAID IT SOUNDS LIKE THE CRANK SHAFT OR TRANSMISSION. MY CAR IS ONLY 3YRS OLD AND WELL TAKEN CARE OF. NO CHECK ENGINE LIGHT CAME ON, THE SCANNER WOULDN'T READ ANY ERROR CODES. I AM CURRENTLY WAITING ON THE MECHANIC TO LOOK AT IT THIS WEEKEND, MY 9MONTH OLD NIECE AND I ALMOST DIED BY BEING REAR ENDED BY TRAFFIC COMING OFF THE OFF RAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209696May 24, 2019
SEATS
WHEN SECOND ROW SEATS ARE FOLDED IN THE UPRIGHT POSITION AND SLID FORWARD. THEY DO NOT LOCK IN PLACE. THE SEAT SLAMS FORWARD AND BACKWARDS. THIS IS AN EXTREME SAFETY AND SHOULD BE REPAIRED BEFORE CAUSING A SEVERE INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209755May 24, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM, SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE ABS AND TRACTION CONTROL INDICATORS REMAINED ILLUMINATED. ALSO, THE CRUISE CONTROL STOPPED OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE WHEEL BEARING SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED AND THE FAILURE WAS REMEDIED; HOWEVER, THE FAILURE RECURRED APPROXIMATELY ONE YEAR LATER. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209892May 24, 2019
UNKNOWN OR OTHER
BODY CONTROL MODEL WAS FAULTY AND MADE LIGHTS FLICKERING WITCH MAKES IT HARD TO SEE AT NIGHT TOOK IT IN TO DEALER THEY SAID NOTHING WAS WRONG ABOUT LITTLE LESS THAN A YEAR LATER I TOOK IT BACK IB BECAUSE IT BECAME MORE FREQUENT THEN THEY SAID YEAH ITS DEFINITELY FLICKERING AND SAID THE BCM WAS FAULTY AND NEEDED TO BE UPDATED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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