Dodge Journey Complaints

5,556 consumer complaints on file.

#11219988June 14, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
YESTERDAY, WHILE WAITING AT A STOP SIGN MY 2012 JOURNEY SHUT OFF. I HAD NO IDEA IT HAD EVEN SHUT OFF! I PRESSED THE GAS TO GO AND THE CAR WOULDN'T MOVE. I WAS A LITTLE BAFFLED BECAUSE THE RADIO WAS STILL PLAYING. I PUT THE CAR IN PARK AND PRESSED THE IGNITION AND THE CAR STARTED AGAIN. THIS IS LATEST AND MOST UNSAFE ISSUE THAT I HAVE EXPERIENCED WITH THIS CAR. THE RADIO RANDOMLY CHANGES STATIONS AND IT DOESN'T SHUT OFF WHEN THE CAR IS SHUT OFF. I HAVE TO TURN THE RADIO OFF BEFORE I TURN THE CAR OFF BECAUSE IT WILL CONTINUE TO PLAY. THIS STARTED ABOUT 8 MONTHS AGO. THE CAR WAS TURNED OFF AND THE DRIVERS DOOR WAS OPENED, BUT THE RADIO KEPT PLAYING. IF I FORGET TO TURN IT OFF BEFORE THE IGNITION, I HAVE TO RESTART THE CAR AND LET THE RADIO PLAY FOR A MIN OR SO BEFORE I CAN TURN IT OFF. ALSO, THE REAR AIR SUDDENLY COMES ON. WHEN I TURN IT OFF IT COMES BACK ON. IF IT'S SYNCED WITH THE FRONT AIR, IT WILL RANDOMLY GO TO THE HIGH SETTING. THE JOURNEY ALSO DOES A JERKING MOTION WHILE DRIVING. THIS HAPPENS ON THE HIGHWAY OR NEIGHBORHOOD ROADS TOO. WE THOUGHT THAT MAYBE IT WAS THE TRANSMISSION, BUT WE HAD IT CHECKED AND IT'S FINE! AFTER YESTERDAY'S SUDDEN SHUTOFF, I'M WONDERING IF ALL THAT JERKING WAS A SIGN OF WHAT WAS TO COME. THE BRAKE LIGHT HAS BEEN COMING ON FOR A FEW WEEKS AS WELL. I COULD BE DRIVING ON A CITY STREET OR HIGHWAY AND THE BREAK LIGHT COMES ON. IT USUALLY HAPPENS WHILE DRIVING STRAIGHT, ACCELERATION OR DRIVING AT A CONSTANT SPEED. IT HAPPENS SO FREQUENTLY THAT MY KIDS ARE LIKE, HERE WE GO AGAIN BECAUSE WE, OUR BODIES, START JERKING WITH THE CAR. WE BOUGHT THIS CAR BRAND NEW AT THE END OF 2011. I LOVED IT AT FIRST, BUT NOW I'M AFRAID TO PUT MY KIDS IN IT SOMETHING NEEDS TO BE DONE. THERE ARE ISSUES WITH DIFF. MODEL YEARS, SO IF THE PROBLEMS ARE BEING FIXED ON SOME, IT SHOULD BE FIXED ON ALL. AFTER ALL, THE COMPANY MADE $ ON ALL OF THEM & OUR LIVES ARE VALUABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220181June 14, 2019
UNKNOWN OR OTHER
TROUBLE STARTING. HAS.HAD SEVERAL INTERMITTENT OCCURANCES. HAVVE BEEN ABLE TO SHIFT TO NEUTRAL AND START THE VEHICLE. COULD IT BE A POSSIBLE GROUNDING PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219912June 13, 2019
SEATS
A WHILE BACK MY PASSENGER SIDE HEADREST EXPLODED, NOT SURE WHEN OR HOW? MY CAR WAS UNDER WARRANTY SO THE DEALERSHIP I PURCHASED IT FIXED IT, HOWEVER RECENTLY WHEN DRIVING DOWN THE INTERSTATE OUT OF NO WHERE MY DRIVER SIDE HEADREST ALSO EXPLODED, IT SCARED THE CRAP OUT OF ME AS I WAS PREGNANT AT THE TIME! I DIDN'T HIT ANYTHING, NOR WERE THERE ANY HOLES! IT'S AT THE DEALERSHIP NOW BECAUSE MY CAR STALLED ON ME TODAY, HAVEN'T HAD VERY GOOD LUCK WITH THE CAR AT ALL! I BELIEVE THEY WERE CHEAPLY MADE, HAVE HAD SEVERAL PROBLEMS WITH THIS VEHICLE SINCE I PURCHASED IT BRAND NEW IN 2015! HOPEFULLY MY WARRANTY WILL COVER THE DRIVER HEADREST AS THEY GAVE ME A HARD TIME LAST TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219795June 13, 2019
ENGINE
TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO NOTICED THAT OIL WAS LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER DODGE RAM OF SUPERSTITION SPRINGS (6130 E AUTO PARK DR, MESA, AZ 85206, (480) 569-2986) WHERE IT WAS DIAGNOSED THAT THE LEFT CYLINDER HEAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219475June 12, 2019
AIR BAGS
TAKATA RECALL AIR BAG WARNING LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219497June 12, 2019
SERVICE BRAKES, ENGINE, STEERING
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE COMPLETELY SHUT OFF WHILE DRIVING 25 MPH. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED, THE POWER STEERING SEIZED, AND THE BRAKES STOPPED WORKING. THE CONTACT STEERED THE VEHICLE TO THE SIDE OF THE ROAD AND IT ROLLED TO A STOP. THE VEHICLE WAS TOWED TO FRED MARTIN SUPERSTORE (3195 BARBER RD, BARBERTON, OH 44203, (330) 753-4444) WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT POSITION SENSOR FAILED. THE DEALER CONFIRMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 42,194. *BF CONSUMER STATED THERE ARE RECALLS ON OTHER 2016 DODGE JOURNEYS FOR PROBLEMS WITH THE CRANKSHAFT SENSOR. I THINK THEY NEED TO INCLUDE OTHER MODELS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219546June 12, 2019
SERVICE BRAKES
BOUGHT THE CAR BRAND NEW AND HAVE HAD TO DO BRAKES 4 TIMES. TRAVEL WITH VEHICLE IS MOSTLY LOCAL TO AND FROM WORK AND SCHOOL SPORTING EVENTS FOR THE KIDS. HAD TO REDO THEM IN 6 MONTH PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219102June 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 20 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE FAILED TO ACCELERATE OR MOVE FORWARD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TRANSMISSION FLUID PRESSURE PUMP AND GEAR 2 NEEDED TO BE REPLACED. PREMIER CHRYSLER DODGE JEEP RAM OF TROY (LOCATED AT 113 US-231, TROY, AL 36081, (334) 403-4646) PROVIDED THE SAME DIAGNOSIS. UPON RESEARCH, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219106June 10, 2019
ELECTRICAL SYSTEM
MY CAR IS COMPLETELY LOCKING UP. WE WERE LEAVING FOR THE DAY, I PUT MY TODDLER IN HIS CAR SEAT, GOT INTO THE CAR AND SHUT AND LOCKED THE DOORS. I PUT THE KEY IN AND STARTED IT, BUT NOTHING. THEN NONE OF THE LIGHTS WOULD WORK, THE KEY WAS STUCK IN THE IGNITION, AND THE DOORS WOULD NOT UNLOCK. I HAD TO CLIMB INTO THE BACKSEAT AND UNLOCK THE DOOR BY HAND TO GET US OUT. WE TOOK THE BATTERY OUT AND UP TO GET TESTED, AND IT TESTED FINE. AFTER HOOKING THE BATTERY BACK UP, WE WERE ABLE TO GET THE CAR ON. NEXT DAY SAME THING HAPPENED AND I GOT STRANDED OUT AND HAD TO CALL FOR HELP. I HAVE HAD THE ALTERNATOR REPLACED IN 2016. AFTER CALLING A SHOP TO GET IT IN TO GET IT LOOKED AT, I WAS TOLD THAT THE IGNITION SWITCH IS A KNOWN ISSUE IN THESE CARS AND IT SOUNDED EXACTLY HOW I WAS DESCRIBING THE PROBLEM. I WAS ADVISED TO CHECK FOR A RECALL ON MY SPECIFIC CAR, BUT THERE IS NOT ONE. BUT AFTER DOING SOME RESEARCH I DID LEARN THAT CHRYSLER DID ISSUE A RECALL ON 2009-2010 DODGE JOURNEYS FOR THIS SPECIFIC ISSUE. WHY WAS MY CAR NOT RECALLED IF IT FALLS INTO THAT CATEGORY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218788June 9, 2019
UNKNOWN OR OTHER
CAR WILL INTERMITTENTLY START AND THEN WON'T START. BATTERY IS FINE. CHECKED NEUTRAL SAFETY SWITCH. STILL NOTHING. HAVE BEEN STRANDED SEVERAL TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219011June 8, 2019
UNKNOWN OR OTHER
THE VEHICLE IS STALLING INTERMITTENTLY WHILE TRAVELING SLOW IN INTERSECTIONS (LEFT TURN OR STRAIGHT), ROUNDABOUTS, SLOWING IN TRAFFIC. NO DTC CODES ARE THROWN. AS THE ISSUE IS INTERMITTENT, UNDABLE TO DUPLICATE ON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218633June 8, 2019
ELECTRICAL SYSTEM
THE HEADLIGHTS HAVE STOPPED WORKING. FUSES ARE GOOD AND BULBS ARE GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218697June 8, 2019
SEATS, UNKNOWN OR OTHER
PASSENGER FRONT SEAT HEADREST DRIVING DOWN THE ROAD THE HEADREST SHOT OPEN STRIKING MY WIFE IN THE BACK OF THE HEAD FOR NO APPARENT REASON. I HAVE READ OTHER ISSUES OTHER PEOPLE HAVE EXPERIENCED SAME PROBLEM. THIS IS DANGEROUS AND NEEDS TO BE ADDRESSED BEFORE A ACCIDENT HAPPENS AND SOMEONE GETS KILLED. I THINK DODGE SHOULD BE RECALLING THESE VEHICLES FOR THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218265June 6, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE VEHICLES MANUAL AND DIGITAL SPEEDOMETER WILL OCCASIONALLY STOP BEING IN SYNC WITH EACH OTHER MAKING ACCELERATION MINIMAL...MY VEHICLE ONLY HAS 14K MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218413June 6, 2019
UNKNOWN OR OTHER
STOLEN VEHICLE STOLEN PLATES 2922 N 88TH AVE PHOENIX ARIZONA 85037
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11218041June 5, 2019
ELECTRICAL SYSTEM
DASHBOARD LIGHTS, CABIN LIGHTS AND RADIO CONSTANTLY GOING OFF AND ON WHILE DRIVING. THIS HAPPENS WHILE HIGHWAY DRIVING AND ON THE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218084June 5, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218178June 5, 2019
UNKNOWN OR OTHER
THE LIFT GATE PROP RODS WENT OUT UNEXPECTEDLY AND CAME BACK DOWN ON MY NECK, SHOULDERS AND BACK. I WAS TRYING TO LOAD GROCERIES IN THE BACK WHEN IT FELL BACK DOWN ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217630June 3, 2019
SEATS
DRIVER SEAT ACTIVE HEADREST RESTRAINT DEPLOYED WITHOUT CAUSE WHILE VEHICLE WAS PARKED IN GARAGE. THIS WAS CAUSED BY THE PLASTIC RETAINING PIN BRACKETS BREAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217039May 31, 2019
ELECTRICAL SYSTEM, STEERING
THE STEERING LOCKS UP LIKE IT'S POWER STEERING BUT IT'S NOT I LOSE ALL CONTROL OF ACCELERATION THE ONLY WAY TO REGAIN CONTROL IS TO PUT THE CAR IN PARK TURN IT OFF TURN IT BACK ON SOMETIMES IT DOESN'T WANT TO START RIGHT BACK UP THIS HAS HAPPENED FOUR TIMES WHILE MY KIDS ARE IN THE CAR AND WHILE IN MOTION AND THE DEALERSHIP CAN'T FIND ANYTHING WRONG WITH IT ALL THEY DO IS UPDATE THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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