Dodge Journey Complaints

5,556 consumer complaints on file.

#11324337May 12, 2020
SEATS
THE HEADREST ON THE PASSENGER SEAT HAD DISLODGED WITHOUT ANY MAJOR FORCE. THE PLASTIC THAT HOLDS THE BAR HAS CRACKED LEAVING THE HEADREST UNABLE TO SECURE BACK IN PLACE. THE TINY BAR THAT IS LOCKED INTO PLACE WITH TWO PLASTIC PIECES ARE STILL INTACT AND THE TWO PLACES THAT HOLD THE BAR HAS CRACKED OFF BOTH SIDES. WHILE MY DAUGHTER WAS SITTING IN THE BACK SEAT AND SHE LEANED ON THE HEADREST CAUSING THIS TO ACTIVATE AND HIT MY WIFE'S HEAD FROM THE BACK WHILE WAITING FOR ME IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11324151May 11, 2020
ELECTRICAL SYSTEM, ENGINE
WHEN I LOOK AT THE MESSAGE BOARDS FOR THIS DODGE MAKE OF CAR THERE ARE ENDLESS MENTIONS OF THIS PROBLEM AND SOMETHING NEEDS TO BE DONE ABOUT PEOPLE ENDLESSLY SPENDING MONEY TO FIX A PROBLEM THAT DODGE KNOWS IS CAUSING THESE PROBLEMS. JUST BOUGHT MY SON THIS CAR AND 3 DAYS LATER THE CAR WILL NOT START IN THE MORNING. SETTING IN THE DRIVEWAY AT HOME. WAS ABLE TO JUMP THE VEHICLE TO GET IT STARTED ONLY IT TO NOT START AGAIN WHEN RETURNING FROM WORK 6 HOURS LATER PARKED IN A PARKING GARAGE. DROVE OUT THERE HAD TO JUMP VEHICLE AGAIN. BOUGHT NEW BATTERY AND REPLACED CAR DID THE SAME THING 8 HOURS LATER, USED BATTERY CHECKED GOOD AS WELL AS THE ALTERNATOR. GOT ONLINE AND FOUND ALL OF THESE SUGGESTIONS TO OVERRIDE A SAFETY FEATURE IN THE CAR THAT SEEMED TO WORK FOR A LOT OF PEOPLE BUT DID NOT WORK FOR US. PLEASE LOOK AT ALL THE ONLINE COMPLAINTS FOR THIS SITUATION AND MAKE DODGE FIX THIS PROBLEM, I TRAVEL EXTENSIVELY AND MY WIFE IS SICK WITH CANCER AND I'M NOT THERE NOR IS SHE ABLE TO HELP WITH GETTING THIS FIXED EVERY 8 HOURS TO 3 DAYS DEPENDING ON HOW LONG IT LASTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323658May 7, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN THE HIGHWAY AND MY CAR STALLED COMPLETELY. I HAD TO COAST TO THE SIDE OF THE HIGHWAY AND TRY TO RESTART MY CAR. ALSO, HAVE ISSUES WITH BATTERY BEING DRAINED OF ALL POWER, HAD TO REPLACE BATTERY. MY HORN RANDOMLY BEEPS WHETHER DRIVING OR NOT. ALARM SYSTEM WILL SOUND ALL HOURS OF NIGHT, HAD TO PULL FUSE. SINCE THEN THE HAZARD LIGHTS RANDOMLY BLINK OFF AND ON. THE DAY AFTER THE ENGINE STALLED ON ME, NOW HAVE A CHECK ENGINE LIGHT ON AND CODE IS THROWING OUT ITS THE ERG VALVE SYSTEM AND GASKET... THESE ARE BIG ISSUES AND NEED TO BE REPAIRED. I'M NOT HAPPY WITH THESE ISSUES AND DODGE NEEDS TO DO SOMETHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323580May 6, 2020
ELECTRICAL SYSTEM
VEHICLE,IN GARAGE OVERNIGHT, WHEN TRYING TO ENTER VEHICLE IN THE MORNING IT WOULD NOT RECOGNIZE KEY FOB AND NO ELECTRICAL POWER IN VEHICLE. JUMP STARTED AND TOWED TO REPAIR SHOP. THEY DID AN ELECTRICAL SYSTEM TEST AND FOUND NO PROBLEM AND RECHARGED THE BATTERY. BATTERY WAS AT FULL CHARGE THE NIGHT BEFORE AND NO INDICATION OF ELECTRICAL DRAIN, NO LIGHTS LEFT ON. BATTERY WAS REPLACED 3 WEEKS AGO. ELECTRICAL TEST SHOWED BATTERY IN GOOD CONDITION, NO DEAD CELLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323596May 6, 2020
SEATS
DRIVER SIDE ACTIVE HEADREST DEPLOYED WHILE DRIVING AT ABOUT 35 MPH ON A SMOOTH ROAD, NO ACCIDENT. FOUND THAT THE PLASTIC RETAINERS WERE BROKEN. PASSENGER SIDE HEADREST ALSO HAD DAMAGED RETAINERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323355May 5, 2020
ENGINE, UNKNOWN OR OTHER
CAR VIBRATE WHEN ON THE FREEWAY, I WAS TOLD MY MOTOR MOUNTS WHICH WERE REPLACE 2018. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323170May 4, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE BACKUP CAMERA STOPPED WORKING AND THE CABIN LIGHTS WITHIN THE CAR WOULD NOT TURN OFF, NOT EVEN WHILE DRIVING. THE LIGHTS WOULD GET BRIGHTER EVERY TIME I HIT THE BREAK MAKING IT DANGEROUS DRIVING IN THE DARK AND ELIMINATED THE USE OF THE BACKUP CAMERA FOR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323017May 2, 2020
ELECTRICAL SYSTEM, SEATS
CAR WON'T START, FOB KEY DOES NOT WORK, DASHBOARD SHOWS HAZARD LIGHTS ON NO OTHER ICON SHOWN . TURN KEY, HAZARD LIGHTS BEGIN TO BLINK...NO ENGINE START.TOOK KEY OUT, LIGHTS STOP BLINKING....LOCKED DOOR (MANUALLY) AND LIGHTS STILL ON. TRIED 3 TIMES,WITH SAME RESULT.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322818April 30, 2020
ELECTRICAL SYSTEM
STARTED WITH RANDOM HORN BLOWING. I HAD TO TAKE FUSES OUT OF TIPM TO STOP THIS. ABOUT 1 YEAR LATER THE BATTERY DIED. RWOULD NOT TAKE A JUMP. HAD CAR TOWED TO A GARAGE AND EPLACED THE BATTERY, IT WAS DEAD AGAIN 3 WEEKS LATER. IT WOULD NOT TAKE A JUMP. HAD CAR TOWED TO A DIFFERENT GARAGE, THEY SAID I NEEDED A NEW BATTERY. THE GARAGE MANAGED TO JUMP START THE CAR AND I DROVE IT HOME WITH MANY DASH LIGHTS BLINKING AND THE POWER/ENGINE LIMPING ALONG. THIS IS APPARENTLY A WIDESPREAD PROBLEM WITH THE TIPM. THIS SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322726April 29, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUDDERED, FAILED TO ACCELERATE AND STALLED WITH AN UNKNOWN WARNING LIGHT FLASHING. THE VEHICLE WAS TOWED TO POWAY CHRYSLER JEEP DODGE RAM (13811 POWAY RD, POWAY, CA 92064), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322746April 29, 2020
AIR BAGS, POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE CONTACT STATED THAT SHORTLY AFTER THE VEHICLE WAS REPAIRED, IT BECAME DIFFICULT TO START THE VEHICLE. THE CONTACT STATED THAT TO START THE VEHICLE, THE IGNITION WAS PLACED IN THE ON POSITION AND THE STARTER WAS TAPPED TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM BELLEVUE (7713 S 19 TH ST, BELLEVUE, NE 68147, (402) 800-1256) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE CONTACT STATED THAT THREE MONTHS AFTER THE RECALL REPAIR, WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE SAME DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000. THE VIN WAS NOT INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322450April 27, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THE CAR ENGINE STALLS WITHOUT WARNING, POWER STEERING LOCKS UP AND BRAKES LOCK UP CAUSING ALL PASSENGERS TO BECOME A "SITTING DUCK" PRONE TO INCOMING IMPACTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322451April 27, 2020
ELECTRICAL SYSTEM
HORN HONKS RANDOMLY 24 HOURS A DAY REGARDLESS OF WEATHER TEMPERATURE AND/OR VEHICLE ON OR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322187April 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A TUNE-UP. THE MECHANIC INFORMED THE CONTACT THAT THE IGNITION COILS NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE STARTED TO MISFIRE AFTER THE IGNITION COILS WERE REPLACED. ADDITIONALLY, THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE CYLINDER HEAD WAS DEFECTIVE AND NEEDED TO BE REPLACED. STOCKTON DODGE CHRYSLER JEEP RAM (3333 AUTO CENTER CIR, STOCKTON, CA 95212) WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY NOR SUBJECTED TO A RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,582.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321928April 22, 2020
ELECTRICAL SYSTEM
POWER WINDOW CONTROL ON DRIVER SIDE WILL STOP WORKING AND NOT ALLOW THE WINDOWS TO CLOSE BACK UP. POWER LOCKS STOPPED WORKING. I HAVE NOTICED THAT THE POWER CORD GOING FROM THE DOOR TO THE BODY OF THE CAR KEEPS DISCONNECTING FROM THE BODY OF THE CAR. I HAVE NOTICED THAT THE POWER CORD GOING FROM THE DOOR TO THE BODY OF THE CAR KEEPS DISCONNECTING THE BOX FROM THE BODY OF THE CAR. THIS FEATURE HAPPENS WHEN THE CAR IS IN PARK OR GOING DOWN THE ROAD AND DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321754April 21, 2020
ELECTRICAL SYSTEM
I BOUGHT MY 2010 DODGE JOURNEY USED. SHORTLY AFTER BUYING IT I NOTICED THE HORN AND ALARM SYSTEM WOULD RANDOMLY GO OFF ON ITS OWN WHILE DRIVING DOWN THE ROAD, STATIONARY AT A STOP OR WHILE THE CAR WAS PARKED AND TURNED OFF. I, UNFORTUNATELY, HAD TO ELIMINATE THIS PROBLEM BY TAKING OUT THE FUSES FOR MY HORM AND ALARM SYSTEM. THIS HAS CAUSED SOME SAFETY ISSUES. I HAVE ALSO HAD ANOTHER ELECTRICAL ISSUE THAT HAS COST ME OVER A THOUSAND DOLLARS TO TRY TO FIGURE OUT. MY CAR BATTERY WOULD DRAIN OVERNIGHT. AT FIRST I THOUGHT IT WAS A BAD BATTERY BECAUSE IT WAS ABOUT 2 YEARS AFTER I GOT MY CAR. I REPLACED THE BATTERY AND THAT HELPED FOR ABOUT 2 WEEKS. THEN THE BATTERY STARTED DRAINING AGAIN AND HAD TO BE JUMP STARTED EVERY DAY. I HAD IT HOOKED UP TO A DIAGNOSTIC MACHINE WHERE IT WAS FOUND THAT MY ALTERNATOR NEEDED CHANGED. WENT AHEAD AND DID THAT AND STILL HAD TO JUMP MY CAR EVERY DAY. I DID THIS FOR ABOUT 2 MONTHS STRAIGHT NOT BEING ABLE TO FIGURE OUT WHAT WAS WRONG. FINALLY DID A LITTLE MORE RESEARCH AND FOUND IT COULD BE THE FUSE BOX MODULE. BOUGHT ONE OF THOSE AND PUT IT IN. ALSO HAD TO BUY A NEW BATTERY DUE TO HAVING TO JUMP START IT OVER AND OVER FOR 2 MONTHS. COSTING AROUND $900 FOR THE BOTH. THIS FIXED THE PROBLEM FOR A FEW MONTHS BUT THEN THE BATTERY STARTED DRAINING AGAIN. THIS TIME I TOOK IT TO A MECHANIC. THEY RAN TESTS AND HAD MY CAR FOR 4 DAYS. THEY COULDN'T FIGURE OUT FOR SURE WHAT WAS WRONG BUT THOUGHT MAYBE IT WAS IN MY INSTRUMENT CLUSTER. WOULD COST $600 FOR THE PART AND $200 FOR INSTALLATION. I DECIDED TO JUST PULL MY MAIN ELECTRICAL FUSE EVERYDAY INSTEAD AND CONTINUE ON WITH MY CRAP CAR. COME TO FIND OUT 5 MONTHS LATER MY FRIEND DID SOME RESEARCH AND FOUND SOME OTHER PEOPLE HAVING THE EXACT SAME PROBLEM AND IT WAS THE RADIO DRAINING THE BATTERY. SURE ENOUGH WE UNHOOKED MY RADIO COMPLETELY AND I HAVEN'T HAD AN ISSUE SINCE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321769April 21, 2020
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING, THE VEHICLE INDEPENDENTLY SHIFTED FROM DRIVE TO NEUTRAL. ADDITIONALLY, THE VEHICLE ALSO FAILED TO SHIFT INTO REVERSE. THE CHECK ENGINE AND FUEL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WESTGATE CHRYSLER DODGE RAM (6421 OLD WESTGATE RD, RALEIGH, NC 27617, (919) 263-3062) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321791April 21, 2020
ELECTRICAL SYSTEM
THE DRIVER'S SIDE WINDOW SWITCH WILL NOT OPERATE THE FRONT WINDOWS OR SIDE MIRRORS BUT DOES OPERATE THE BACK WINDOWS. THE AIR BAG LIGHT IS ALSO ILLUMINATED ON THE INSTRUMENT PANEL. I'VE BEEN RESEARCHING ABOUT THE FAULT AND FOUND OUT THERE WAS A RECALL ABOUT THE WIRING HARNESS. I NEED THE PROPER PAPERWORK OR STEPS TO GET THIS PROBLEM AND RECALL FIXED. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321474April 18, 2020
SEATS
MY DRIVER SIDE ACTIVE HEADREST DEPLOYED WHILE PARKED. IT WAS FINE THE DAY BEFORE, CAME OUT THIS MORNING AND IT HAD ACTIVATED. AFTER INSPECTION, SEVERAL PLASTIC RETAINING CLIPS THAT HOLD A METAL PIN INSIDE THE HEADREST WERE BROKEN. THIS COULD HAVE HAPPENED WHILE DRIVING AND I'M NOT SURE OF THE CONSEQUENCES IF THAT HAD HAPPENED. CLEARLY THIS IS A DEFECT IN MANUFACTURING. LOOK AT THE DODGE JOURNEY FORUMS AND YOU'LL SEE MANY OTHERS HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321312April 16, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING SPACE THE CONTACT ATTEMPTED TO PRESS THE BRAKE PEDAL HOWEVER, THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT STATED THE VEHICLE CRASHED INTO THE POST HOLDING THE HANDICAP SIGN FOR THE PARKING SPACE. THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE BRAKES WERE FAULTY, HOWEVER, THEY WERE NOT ABLE TO IDENTIFY THE EXACT CAUSE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey