Dodge Journey Complaints

5,556 consumer complaints on file.

#11326449May 29, 2020
STRUCTURE:BODY, AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE ACTIVE HEADREST DEPLOYED, HITTING THE CONTACT IN THE BACK OF THE HEAD. THE CONTACT STATED THEY WERE UNABLE TO REATTACH THE HEADREST. THE CONTACT CONTACTED GARY MATTHEWS MOTORS (1100 ASHLAND CITY RD, CLARKSVILLE, TN 37040, (931) 552-7100) AND SCHEDULED AN APPOINTMENT WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,455.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326276May 28, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE BEEN HAVING ELECTRICAL ISSUES SINCE I BOUGHT THE CAR NEW. CAR WILL NOT START AT TIME, BLOWN FUSES, BAD COOLING FANS, PCM ISSUES, TCM ISSUES, FUSE JUNCTION BOX ISSUES. CAR IS CURRENTLY AT THE LAREDO DODGE DEALER BEING FIXED AND THEY ARE HAVING HARD TIME FIXING MY CAR. 2015 DODGE JOURNEY WITH ONLY 55K MILES ON IT.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326277May 28, 2020
ENGINE, POWER TRAIN
HOT OIL LIGHT CAR WAS MOVING THE HOT OIL LIGHT CAME ON CAR WOULD START FOR TWO HOURS IN PARKING LOT POWER TRAIN MODULE HAD TO BE REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326139May 27, 2020
ENGINE AND ENGINE COOLING, POWER TRAIN
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE ENGINE OVERHEATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PREVIOUSLY TAKEN TO KELLY JEEP CHRYSLER DODGE RAM 501 STATE AVENUE, EMMAUS, PA 180449, (610)904-8499 WHERE THE TRANSMISSION, THE ENGINE, ENGINE SOLENOIDS AND ENGINE COILS WERE REPLACED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326232May 27, 2020
SEAT BELTS
PASSENGER SEAT BELT WON'T REMAIN CONNECTED. EASILY DISCONNECTED WITH A SLIGHT PULL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325754May 24, 2020
AIR BAGS
I WAS DRIVING DOWN I5 (HIGHWAY) GOING 70 MILES PER HOUR AND MY HEADREST AIR BAG WENT OFF WITH NO WARNING. CAUSING ME TO ALMOST LOSE CONTROL OF MY CAR. LUCKILY I DID NOT HIT ANYONE, OR WRECK MY CAR. THERE WAS NO REASON FOR MY HEADREST AIR BAG TO GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325504May 22, 2020
AIR BAGS, SEATS
DRIVER SIDE HEAD REST VIOLENTLY BURST APART DURING NORMAL OPERATION GOING DOWN THE HIGHWAY. NO IMPACT TO CAR ONE WAY OR THE OTHER TO CAUSE DAMAGE. THE IMPACT HIT THE BACK OF MY WIFE'S HEAD CAUSING DISORIENTATION AND THE FRIGHTEN AWARENESS SHE HAD BEEN STRUCK. AT THE TIME, SHE WAS NOT AWARE OF WHAT HIT HER UNTIL SHE NOTICED THE HEAD REST HAD COME APART. THE HEAD REST IS NOW SHOWING THE COMPONENTS OF THE MECHANISM AND DRIVING IS NOW DIFFICULT. THERE IS NOTICEABLE PLASTIC COMPONENTS THAT APPEAR TO BE SHATTERED OR DAMAGED INSIDE THE HEADREST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325515May 22, 2020
SEATS
I WAS DRIVING AND OUT OF NO WHERE MY DRIVERS SIDE HEADREST POPPED, I DIDN'T HIT THE BRAKES HARD NOR WAS I IN ANY ACCIDENTS. IT PUSHED MY HEAD FORWARD HARD, I THOUGHT SOMEONE HAD HIT ME OR THE CAR SEAT GOT UNLATCHED AND HIT THE SEAT. I WAS DRIVING DOWN A TWO LANE ROAD NO VEHICLES AROUND ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325534May 22, 2020
SEATS, AIR BAGS
MY HEAD REST DEPLOYED WHILE DRIVING DOWN THE ROAD AND WILL NOT GO BACK INTO PLACE I THINK THE CLIP THAT HOLD IT IN BROKE WHEN IT DEPLOYED. THIS COULD HAVE CAUSED AN ACCIDENT OR INJURY HAD I BEEN LEANING AGAINST IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325368May 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS STOPPED WORKING ON AND OFF WHILE DRIVING. HAD TO REPLACE $1000 ELECTRICAL PANEL. AIRBAG LIGHT WILL NOT GO OFF. IGNITION SWITCH, ACCELERATION SWITCH, BRAKE SWITCH, AND CRUISE CONTROL SWITCH ALL NEEDING REPLACED AFTER THIS WAS DONE. EGR VALVE PROBLEMS. MY CAR JUMPS, ACCELERATION PROBLEMS WHILE DRIVING, BRAKES LESS SENSITIVE AND HAVING TO STOP FROM A DISTANCE, CRUISE CONTROL WORKS THEN STOPS WORKING WHILE DRIVING. WINDOW SWITCH,MOTOR AND WIRING REPLACED ON DRIVERS SIDE AND WORKS SOMETIMES BUT MOSTLY DOESN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325406May 21, 2020
ELECTRICAL SYSTEM
WHILE INVESTIGATING A PROBLEM OF A NON-WORKING BACKUP LIGHT, IT WAS DISCOVERED THAT SEVERAL (7) WIRES FROM THE BODY TO THE REAR DECK HATCH ARE BROKEN IN THE LIFT GATE ACCORDION. DEALER SERVICE MANAGER SAID THEY HAVE SEEN SEVERAL CASES OF THIS - AN INTERNET SEARCH CONFIRMS THIS IS EXTENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325436May 21, 2020
UNKNOWN OR OTHER
PASSENGER HEADREST IMPLODED WITHOUT WARNING. CAR WAS NOT IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325362May 20, 2020
UNKNOWN OR OTHER
BURNING SMELL OF FLUID, PLASTIC OR METAL WHEN DRIVING THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325146May 19, 2020
SEATS
UPON ENTERING OUR VEHICLE, WE NOTICED THAT THE PASSENGER HEADREST HAD DEPLOYED. WE HAVE NOT BEEN IN AN ACCIDENT, HAD NOT MOVED THE SEAT OR EVEN TILTED IT FORWARD. THIS APPEARS TO JUST HAVE HAPPENED OVERNIGHT, WHILE THE CAR WAS SITTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325217May 19, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED IN TRAFFIC, THE VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE. THE IMPACT CAUSED THE VEHICLE TO BECOME AIRBORNE AND WAS THROWN TO THE OPPOSITE SIDE OF THE FREEWAY. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY CAUSING HER HEAD TO SNAP BACK AND FORTH. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT SUSTAINED LEG, BROKEN RIBS, NECK AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11324988May 18, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHEN ACCELERATING IT HAS A HESITATION LIKE THE FUEL SUPPLY SHUTS OFF BRIEFLY OR IT IS MISFIRING OR SOMETHING THAT IS CAUSING ME TO NOT BE ABLE TO ACCELERATE UP TO SPEED WHEN TAKING OFF OR DURING DRIVING. IT HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324853May 17, 2020
AIR BAGS
PASSENGER SIDE HEAD REST - HEADREST DEPLOYED WHEN I MOVED THE SEAT FORWARD. VEHICLE WAS RUNNING WHEN SITTING AT A STOP SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324829May 16, 2020
SUSPENSION
WE WERE DRIVING THE CAR WHEN STEERING SUDDENLY BECAME ALMOST IMPOSSIBLE. IT WAS FRIGHTENING AND DANGEROUS. WE WERE FINALLY ABLE TO MUSCLE THE CAR TO THE SIDE OF THE ROAD, DODGING TRAFFIC ALL THE WAY, AND STOP. WE TOOK IT TO THE SHOP AND WERE INFORMED THE RACK AND PINION STEERING HAD GONE OUT. WE TOOK THE CAR TO THE SHOP AND THE MECHANIC TOLD US WHAT HAD HAPPENED. THE REPAIR WORK WAS VERY EXPENSIVE BUT WHAT WAS SHOCKING WAS TO FIND OUT THAT THIS HAS BEEN AN ONGOING PROBLEM WITH THE JOURNEY WHICH DODGE HAS ELECTED TO IGNORE. BELOW IS A LINK TO ONE SITE WHICH REPORTS THIS. THIS IS IRRESPONSIBLE. HTTPS://WWW.CARPROBLEMZOO.COM/DODGE/JOURNEY/STEERING-RACK-AND-PINION-PROBLEMS.PHP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324837May 16, 2020
AIR BAGS
I WAS DRIVING WITH MY CHILDREN IN THE CAR AND OUT OF NO WHERE MY PASSENGER HEADREST DEPLOYED WITHOUT A CAR CRASH. THIS SCARED ME SO BAD. IF MY DRIVER SIDE WOULD'VE DEPLOYED I COULD'VE GOT INTO A SERIOUS WRECK. I ASK THE DEALER WHERE I GOT MY CAR IF THEY COULD REPLACE THEM OR FIX THEM THEY TOLD ME NO IT WAS MY RESPONSIBILITY. I MEAN CAN YOU BELIEVE THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324496May 14, 2020
ENGINE
DROVE TO A RESTAURANT, SITTING THERE WITH CAR FULLY ON AND RUNNING AND IT BEGAN TO IDLE DOWN AND SHAKE BEFORE SHUTTING OFF. DIAGNOSIS CODE IS SAYING 6TH CYLINDER OF THE ENGINE. I HAVEN'T HAD ANY PROBLEMS BEFORE THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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