Dodge Journey Complaints

5,556 consumer complaints on file.

#11375759November 21, 2020
SEATS
2010 JOURNEY SXT FOUND WITH ACTIVE HEADREST DEPLOYED ON THE FRONT DRIVER'S SEAT PARKED IN THE DRIVEWAY. NO ACCIDENTS - NO BUMPING. THE STEEL PIN WAS STILL IN THE CATCH AND PLASTIC CASING THAT IS SUPPOSED TO HOLD THE STEEL PIN BROKE AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375604November 20, 2020
SEATS
MY PASSENGER SIDE HEADREST RANDOMLY DEPLOYED WHILE I WAS DRIVING. CAN'T RESET IT OR PUSH IT BACK IN. SCARED ME HALF TO DEATH ON THE FREEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375466November 19, 2020
UNKNOWN OR OTHER
THE STARTER WAS REPLACED. IT WILL START SEVERAL TIMES. THEN I TRY TO START IT AND IT JUST CLICKS OVER & OVER. I HAVE TO KEEP TURNING THE KEY FOB SOMETIMES 20 TIMES BEFORE IT CRANKS ON. IT'S WHEN CAR IS OFF & PARKED AND I GO TO START IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375290November 18, 2020
ENGINE
MISSED SAFETY RECALL FOR TRANSMISSION OIL PUMP. VEHICLE LEAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374615November 13, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE CRASHED INTO A DEER. DURING THE CRASH THE FRONT END OF THE VEHICLE SUSTAINED SEVERE DAMAGE BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A INJURED NECK. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER YOCHUMS CHRYSLER LOCATED AT 1270 S HART STREET RD, VINCENNES, IN 47591 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 60,000. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11374040November 10, 2020
STRUCTURE:BODY, ENGINE, POWER TRAIN
HEAD ON COLLISION AT A TRAFFIC LIGHT. I WAS MAKING A LEFT TURN IT WAS RAINING AND THE OTHER CAR WAS GOING STRAIGHT . HE TOOK THE LIGHT ON RED AND WE BOTH HIT HEAD ON . I HIT MY HEAD ON THE STEERING WHEEL AND SIDE WINDOW . AIR BAG DID NOT DEPLOY HIT MY HEAD PRETTY BAD AND MY BACK AND NECK WERE IN PAIN HAD TO TAKE OFF WORK AND LOST MY ONLY CAR AND JOB . WENT TO THERAPY FOR A WHILE MY CONCERN WAS WHY DIDN'T THE AIR BAGS DEPLOY . THE OTHER CARS AIR BAGS DEPLOYED. I HAD AN EYE WITNESS AND POLICE REPORT BUT I STILL LOSS THE BATTLE . STILL PAYING FOR A CAR THAT DOESN'T WORK. PLS IF U CAN HELP ME RESOLVE THIS IT WILL BE A BIG HELP. I STILL FILL PAIN IN MY NECK FROM THE ACCIDENT. I DON'T WANT TO TAKE LEGAL ACTIONS I JUST WANT WHAT IS RIGHT . THANK YOU
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11373668November 8, 2020
ENGINE
IN THE PAST 3 YEARS, WE HAVE HAD TO FIX DIFFERENT CYLINDER MISFIRES IN THE SAME ENGINE. THE FIRST WAS DONE IN 2017, THE SECOND JULY 2020, AND WE HAD THE THIRD MISFIRE ERROR CODE NOVEMBER 2020. THIS HAS BEEN COMMUNICATED TO DODGE, BUT NOT SURE IF A RECALL SHOULD BE MADE FOR THIS, OR IF OTHER HAVE EXPERIENCED THE SAME. THE MOST RECENT INCIDENT HAPPENED WHILE DRIVING. THE ENGINE BEGAN TO STUTTER, THANKFULLY I WAS ABLE TO MAKE IT HOME WHERE AS SOON AS I DROVE INTO THE DRIVEWAY IT SHUT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373666November 8, 2020
SEATS
I WAS DRIVING HOME FROM PICKING MY SON UP FROM SCHOOL. AFTER MY SON GOT IN THE VEHICLE AND WE BEGAN TO DRIVE OFF THE FRONT PASSENGER SIDE HEADREST DEPLOYED. WE WERE JUST LEAVING THE SCHOOL CAMPUS AND TURNING ON TO THE CITY STREET IN FRONT OF THE SCHOOL. WE HAVE NOT BEEN ABLE TO PUT THE HEADREST BACK INTO IT'S CORRECT POSITION. THIS HAPPENED ON OR AROUND THE 02.27.20. WE DID NOT HAVE TIME TO CHECK INTO HAVING IT FIXED/CORRECTED BEFORE COVID-19 HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373223November 5, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
NHTSA ID NUMBER:11258769 ENGINE LIGHT MULTIPLE TIMES- EMISSIONS CONTROL - FOUND ONLINE BUT DID NOT RECEIVE A RECALL: IN AFFECTED CARS, FCA WILL REPLACE THE CATALYTIC CONVERTER AND UPDATE SOFTWARE FOR THE POWERTRAIN CONTROL MODULE  THAT IS, YOUR CARS PRIMARY DRIVETRAIN COMPUTER. FCA WILL RECYCLE THE OLD CATALYTIC CONVERTER TO REMOVE THE PRECIOUS METALS COMMON IN SUCH DEVICES, A USUAL PRACTICE. OBVIOUSLY THE CATALYTIC CONVERTER, THATS THE BIGGEST PART OF THIS, CHERNOBY SAID. THE REPLACEMENT CONVERTER HAS A DIFFERENT MIXTURE OF PRECIOUS METALS  TO BE LESS SUSCEPTIBLE TO SULFUR IN THE FUEL, HE ADDED. DUE TO THE NUMBER OF REPLACEMENT CATALYTIC CONVERTERS NEEDED, THE AUTOMAKER IS RECALLING CARS IN WAVES. MODEL-YEAR 2011 CARS: FIRST QUARTER OF 2019 MODEL-YEAR 2012 CARS: SECOND QUARTER OF 2019 MODEL-YEAR 2013-14 CARS: THIRD QUARTER OF 2019 MODEL-YEAR 2015-16 CARS: FOURTH QUARTER OF 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373011November 4, 2020
AIR BAGS
I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN I FELT SOMETHING HIT ME IN THE BACK OF MY NECK. MY HEADREST HAD EXPLODED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373054November 4, 2020
STEERING
POWER STEERING RUPTURED AND LEAKING, HAPPENS WHEN WEATHER BECAME COLDER. ALREADY A KNOWN ISSUE WITH OTHER MODELS. PLEASE FIND A SOLUTION I'M VERY UPSET THAT I HAVE A 2018, 30,000 MILES THAT HAS BEEN PARKED FOR WEEKS DUE TO A ISSUE THAT HAS NOT BEEN PROPERLY FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372838November 3, 2020
ENGINE, POWER TRAIN
MY 2015 DODGE JOURNEY FWD STARTED MAKING A WHINING NOISE OUT OF NOWHERE AND THEN ALL OF A SUDDEN WOULD NOT GO OVER 35 MPH. I TRIED TO MOVE IN MY DRIVEWAY AND ITS STUCK IN 1ST GEAR. I AM TOO SCARED TO DRIVE IT AND IT IS MY ONLY MEANS OF TRANSPORTATION. IS THERE A RECALL ON IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372858November 3, 2020
AIR BAGS
DRIVER'S HEAD REST AIR BAG BLEW OUT WHEN NO ONE WAS IN THE CAR. THE CAR WAS STATIONARY IN THE DRIVEWAY. WE WERE JUST GETTING IN THE CAR AND NOTICED IT. THAT WOULD HAVE TURNED OUT VERY GOOD IF MY WIFE WAS DRIVING. I HAVE PHOTOS IF THEY ARE NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372668November 2, 2020
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING A SHORT DISTANCE, 36 MILES, THE DODGE STARTS TO OVERHEAT. IT HAS BEEN IN SERVICE THREE TIMES FOR THIS ISSUE AND NO DIAGNOSIS HAS BEEN MADE. UPON STARTING THE CAR, IT SHAKES AND AFTER A MINUTE IT SUBSIDES WITHIN MINUTES OF STARTING THE OIL TEMP JUMPS TO 231 DEGREES OR HIGHER. I HAVE HAD TO DRIVE WITH THE HEAT ON HIGH IN ORDER TO BRING THE TEMPERATURE DOWN AND EVEN WITH IT ON THE LOWEST TEMP IS STILL 226 AFTER 10/15 MINUTES. THIS ISSUE HAS BEEN ONGOING SINCE JULY 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372534November 1, 2020
AIR BAGS
RECALL ON AIRBAG WIRE CHAFFING IN STEERING COLUMN, ENDS UP TO 2015, MY VEHICLE IS NOT COVERED SAYS THE DEALER, BUT IF YOU LOOK AT THE DATE OF MANUFACTURE IT WAS MADE 10/15 , BUT MY TITTLE SAYS ITS A 2016, NOW I DRIVE AROUND WITH AIRBAG LIGHT INTERMITTENTLY ON AND OFF. READING FURTHER ON RECALL SAYING DRIVERS AIRBAG MAY DEPLOY ANY TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372379October 30, 2020
ELECTRICAL SYSTEM
THE 2012 DODGE JOURNEY SUV WIRING HARNESS IN THE REAR HATCH IF USED REGULARLY THE WIRES WILL BRAKE AND CAUSE NUMEROUS ELECTRICAL ISSUES. RANGING FROM NO REAR LIGHTS, WINDSHIELD WIPER, THE REAR LOCK BUTTON WILL ALSO MALFUNCTION. SOMETIMES AS IN MY CASE IT HAS CAUSE ALTERNATOR ISSUES. I AM NOW BROKE DOWN DUE TO WHAT WILL NOW BE MY 3RD ALTERNATOR IN THE LAST 6 MONTHS. I FEEL THIS VEHICLE NEEDS TO RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372446October 30, 2020
SEATS
HEADREST AIRBAG DEPLOYED WITHOUT BEING HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367071October 29, 2020
STRUCTURE:BODY
AFTER A HEAVY RAIN AND SUBSEQUENT RAINS, THERE WAS A HEAVY LEAK DOWN THE INTERIOR WALL BETWEEN THE FRONT SEAT AND THE BACK SEAT, FLOODING UNDER THE FRONT SEAT, DRIVER-SIDE FRONT SEAT, AND DRIVER-SIDE BACK SEAT FLOOR UNDER THE CARPET. EACH TIME THIS HAPPENED, THE CAR WAS PARKED IN THE DRIVEWAY WITH THE WINDOWS UP. ALSO, SINCE THEN, THE DOOR LOCKS HAVE STARTED TO LOCK AND UNLOCK SEVERAL TIMES ON THEIR OWN AFTER I'VE LOCKED THE VEHICLE AND WALKED AWAY FROM IT. THE LEAK SEEMS TO BE IN THE ROOF SEAM IN THE DRIVER SIDE, WHICH SEEMS TO BE FAULTY. I TOOK THE CAR BACK TO THE DEALER, THEY NEEDED MONEY UP-FRONT TO TRY TO FIGURE OUT THE PROBLEM, WHICH I REFUSE TO PAY BECAUSE I BELIEVE IT IS A MANUFACTURER DEFECT. I CONTACTED DODGE THREE TIMES, THEY SAID SINCE THE CAR IS OUT OF WARRANTY IT IS MY RESPONSIBILITY EVEN THOUGH IT IS A DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366799October 28, 2020
ENGINE, UNKNOWN OR OTHER
ROCKER ARMS ARE LOOSE NEEDING REPLACED. TRANSMISSION IS ALMOST LOCKED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366914October 28, 2020
AIR BAGS, ENGINE, UNKNOWN OR OTHER
OVER HEATING AND RUNNING HOTTER THAN USUAL. UNUSUAL SMELL FROM ENGINE WHEN ACCELERATING QUICKLY. POPPING WHEN MAKING SHARP TURNS. AIR CONDITIONER TURNING ON AND OFF OR UP AND DOWN RANDONLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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