Dodge Journey Complaints

5,556 consumer complaints on file.

#11551063October 20, 2023
UNKNOWN OR OTHER
I bought this used from Rainbow Motor Sales. Ever since I have had trouble with the heating system. I have replaced the heater core. I have had this flushed also. Last winter only the driver side had heat. So far this fall it will blow nothing but cold air.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550935October 19, 2023
EXTERIOR LIGHTING
Headlight assembly both full of moisture. I bought the vehicle on this day an noticed them then and there are both full of moisture all over lenses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550936October 19, 2023
VEHICLE SPEED CONTROL
Speed control will not work unless you are going around 70mph and step on gas a little.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550464October 17, 2023
SEATS
My drivers side headrest busted open and hit me hard in the back of the head. I was driving around 45 mph when I heard a loud pop and I got hit in the back of the head. This caused me to panic and swerve, thinking I got hit by another driver. My mother, child, and myself were in the car at this time and it was a safety hazard, not only to me, but them as well. Being hit by by the head rest set off a bad migraine and neck pain. I have not had it looked at as I can not afford to do so.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11550287October 16, 2023
SEATS
Passenger head rest popped apart while driving and will not close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550185October 16, 2023
UNKNOWN OR OTHER
I have brought the car to the dealership three times. It stalls and hesitates when accelerating. The dealership cannot recreate the issue because it only happens after you've been driving all day running errands and they don't have anyone that can duplicate the problem. It has stalled on me several times in traffic are leaving fast food. Restaurants with my grandchildren installed across three lanes of traffic and when backing out of the driveway it stalled on the highway. The dealership explained to me that this particular motor consumes oil and goes into a protection mode. There are no check engine lights. Are any warning lights that ever come on in the vehicle. I only have 33,000 mi . I was explained to me that I need to start checking my oil about every thousand miles but that is just a manufacturer's defect in the motor and it just consumes oil. That was told to me by Benjamin ,My service advisor at Ralph Sellers Dodge Chrysler Jeep I'm now scared to drive my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549971October 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Unknown!!! I have had my radio replaced two times already for defect and now the radio want shut off again and it want allow a phone to connect to it also now the controls to the air flowing system (ac) want shut off and stay off when u push the off button . It comes back on when u try to shut it off. It’s a 2018 and it only has 40 thousand miles on it . I got it replaced two times for defect in the past three years . I’m tired of this happening. You should recall and fix it at no cost to me this is crazy. I’m disappointed about this. I had both replaced at dealer. So there is a record through mopar! Please let me no about this and how to handle it .. I about ready to sue.. I paid all this money for a vehicle I can’t even listen to the radio and can’t cut my air off .. let me no. Now when question in next section is answered the date of incident is when it stated then followed after that another time now is the third time I’m going through it again .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549532October 12, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The headlights in the "auto" position will turn on the headlights and then after 5 or so minutes of driving, the interior dash board will dim and brighten, and then the headlights turn off entirely. If you move them off the "auto" position, the headlights will not turn on even when switched to the headlights. When you switch back to auto, it puts the brights on instead of the standard headlights. Rinse and repeat while driving, lights on/off/then only brights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549276October 10, 2023
POWER TRAIN
The check engine light stays on and code po740 Torque converter clutch circuit open, and the stated fix is replace converter solenoid and trans fluid and filter. Also recommends do not drive. I am qualified to make repairs and did so, cleared codes drove Approx.100 miles light returned on solid. I did research and found a recall id 16V461000 that may not have traveled through the recall system yet. I spoke to a dodge service advisor and was told that is was common and they have replaced several transmission so far this year. Part are scarce to get and Approx. $7k repair. and no recall was issued for the problem. It is my understanding that the car can loose power and no longer move as the problem progresses in traffic and on highway, poss causing an accident. All related parts that fluid travels musts be replaced including trans. oil cooler due to contamination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548448October 5, 2023
ENGINE
The contact owns a 2010 Dodge Journey. The contact stated that when he started the vehicle, the speed odometer was flickering. The contact stated that the interior of the vehicle had an unusual burning odor. The contact stated that he drove the vehicle to a safe spot and opened the hood of the vehicle. The contact stated that when he opened the hood some parts in the engine were melted. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548519October 5, 2023
SEATS
My driver seat headrest had deployed somehow without getting into an thankfully I wasn't driving but I noticed it when I got into my car. The headrest also doesn't go back into place it seemed to have broke the clamps that hold the silver pole and the clamps that hold the silver pole is also locked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547571October 1, 2023
ENGINE
This was not an overnight thing. The hoses were being exposed to maximum temperatures each time i drove the car. The hoses going from that extreme heat to cold over and over again which caused little air bubbles in the hoses. As time went on the hoses were forming holes on the inside (up til this point there was no warning indication) because of that three hoses burst. Which caused my car to overheat very suddenly to the point my oil temp shot sky high (which was the first warning light saying my oil was over 300 degrees) and my head gasket was blown before i could get off the road. My windows instantly fogged up from the heat which impaired my vision and resulting in me almost hitting another vehicle when seeking safety to see what was wrong. This has been confirmed by other consumer reports about the faulty hoses. If i knew they were not applicable of being in my vehicle, i would of changed them for more suitable hoses. Luckily nobody got hurt but the instant combustion could of ended in a fatality
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547047September 28, 2023
AIR BAGS, SEATS, UNKNOWN OR OTHER
The driver's headrest in my 2016 Dodge Journey has deployed and will not reset. The plastic pieces that hold the metal bar have broken. I have read about many other owners of Journeys, that are experiencing the same issue, yet there is no official recall. I have not taken it to be inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547001September 27, 2023
UNKNOWN OR OTHER
Backup camera goes out while you are going in reverse. Goes in and out and doesn’t work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546239September 24, 2023
ELECTRICAL SYSTEM
Car constantly does not start. I have had to have it towed multiple times after driving places because it just decides to not start. The starter cranks but does not start. Then out of the blue it starts again and will start every day for weeks and then not start again. This started happening this past year and now this past two months got worse where it won't turn back on at all for days on end. I had to take it to a mechanic the second I was lucky enough it decided to start. New starter and new battery did not fix. Mechanic believes computer is bad. It is a security issue. Registering my car as incorrect vin number to car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546249September 24, 2023
POWER TRAIN
My 2013 Dodge Journey is just one of thousands of Dodge/Chrysler/GM vehicles to have transmission failures with this type of engine (3.6L V6) and transmission (62TE). These transmission units are exorbitantly expensive and fail time and again paired with these engines on vehicles such as CARAVAN, TOWN & COUNTRY, 200, AVENGER, JOURNEY. This was a serious misstep and miscalculation by these companies, and they are costing their customers thousands upon thousands of dollars. Dodge and Chrysler (now Stellantis) should be held accountable, especially since they are now a conglomerate of the most consistently unreliable vehicles (Dodge, Jeep, Chrysler, Ram, Fiat).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546258September 24, 2023
ENGINE
On vehicles with the 3.6l Pentastar engine, the oil pump fails before 150,000 miles causing DTC P06DD to trip which instantly puts the vehicle into "Limp Mode". This immediately cuts down the power to the engine which slows everything down potentially causing you to be hit by other traffic. It also causes a hefty repair bill. This is a very common issue known to the repair shops and dealers. My family has a 2012 Dodge Journey with this engine. A local and well known mechanic shop performed extensive diagnostics and confirmed this issue. The repair took hours to complete. The repair shop did replace other parts that could potentially cause this problem, however, it did not resolve the issue. There were/are no warning signs; simply the engine light comes on and the vehicle goes straight into limp mode with immediate decline in power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546139September 23, 2023
SEATS
Headrest deployed while sitting in the driveway. The vehicle was in parked and not running. I was getting ready to go to the store. I got in and fastened my seatbelt then the headrest deployed. The ignition was off.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11545962September 22, 2023
SEATS, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
THE HEADREST DEPLOYED FOR NO REASON. IT HURT MY NECK REALLY BAD. LUCKILY I WAS AT A RED LIGHT OR IM MIGHT HAVE CRASHED
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11545998September 22, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds, the brake pedal was depressed, and the contact heard an abnormal grinding sound. No warning lights were illuminated. The vehicle was taken to Midas where the vehicle was diagnosed that the rear brake caliper pistons failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that she was informed by the mechanic that the vehicle was included in a recall. The contact then stated that she received notification of NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The dealer was notified of the failure and confirmed that the VIN was not included in the recall and advised the contact to call the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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