Dodge Journey Complaints

5,556 consumer complaints on file.

#11556349November 21, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
My car Intermittent just shuts down while driving on the road without warning and has done so 4 times now with my family in it as this is the family car. Thank God no one has been hurt or any accidents at this time. When it shuts down you loose control of the vehicle and the steering wheel locks and unable to move safely off the road you have to stop in the middle of traffic and put it in neutral and get out and push it off the road! I have had it sent to two shops to find the problem and they both come up with the Crank Shaft Sensor the first one replaced and the problem still happens! So the 2nd shop a Dodge dealership has diagnosed the same problem but then they say the Recall S89 is the problem with my vehicle but because My vehicle was made 6 months before the start of the recall they say I have to fix the problem out of pocket and I refuse to do it! If there is a known problem and a fix for it on a recall then the recall date should be changed to include older models with the same issues. Thank you for any and all assistance in this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556141November 20, 2023
ELECTRICAL SYSTEM
The contact owns a 2014 Dodge Journey. The contact stated while at a complete stop at a traffic light, the vehicle shut off. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where the battery and the alternator were replaced; however, the failure recurred. The contact stated while driving 35 MPH, the check engine warning light, the traction control warning light, the ABS warning light, and other unknown warning lights illuminated. The vehicle then shut off temporarily. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555662November 17, 2023
SEATS
Driver head rest brust for no cause while driving it felt like a air bag went of in the back of the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555540November 16, 2023
ENGINE
Car shuddered while driving, started making metal clanging noises’ and stalled in the middle of an intersection. I just had it worked on and had to fully replace the transmission (approximately $4000) due to the torque converter shredded metal in the transmission and seized up. Car after stalling would not go into reverse or drive. Would start up, but once in gear would make loud metal clanging sounds and shut down. No warning lights shown on dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555316November 15, 2023
ENGINE, ELECTRICAL SYSTEM
Battery, car started turning off. Turned off on us when we made a stop right after getting off of freeway, luckily no car were coming. Changed Battery but still had problems. Then check engine light turned on, car stared pulling, had a mechanic check it and said it was the engine. We would have to replace it and that's those kind of cars we're having a lot of problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555363November 15, 2023
VISIBILITY/WIPER
When dry window, turn windshield wipers on, they jump violently .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555088November 14, 2023
UNKNOWN OR OTHER
When shifting car in Reverse the image on the rearview mirrior for the backup camera was twice inverted. The next day while the car was in reverse the mirror display just consistantly flashed black and white with no real image.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554771November 13, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Throttle system gave out in 2018. Had the system replaced. Throttle light is still coming on and will lose pressure. And the rear back windshield wiper will not go all the way down. And heating/cooling system is not working properly in the front part of the SUV. Or in the back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554706November 12, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The car shifts super hard into second gear. The inside smells like the car is over heating,driving down the interstate the car losses power,you can push your foot to the floor and nothing,the car will not excelerate at all.It's extremely dangerous. You have to pull over turn the car off and then on again to get it to go. This happens about every 20 minutes or so,the heat only works in the driver vent and the smell gives you a headache and makes you sick to your stomach. The vehicle is not safe at all. The catalytic converter gives gas off into the cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553760November 6, 2023
ELECTRICAL SYSTEM
A stall/no start condition situation occurred while driving, and has occurred a few times over the last couple of weeks. I have had the issue checked by a trusted mechanic, and it was suggested that the power control module(pcm) would likely need to be replaced. No warning lamps appeared prior to the problem, but appeared when the stall/no start condition situation occurred. The most recent occurrance of the problem was on Saturday, October 4th, 2023. I located on the NHTSA website that there is a recall listed, NHTSA Campaign Number: 18V524000, for replacement of the pcm. On 11/06/2023 I spoke with Chrysler support, according to them a recalibration of the pcm was done on 01/07/2021, and they will not support replacing the pcm because it has been more than 2 years. According to the customer rep, the unit was just recalibrated, and not replaced, but the remedy in the recall notice states that dealers will replace the powertrain control module, free of charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553890November 6, 2023
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
The electrical is so messed up the battery drains within hours, I have shorts in all aspects of this car(Bluetooth, navigation, clicking relays nonstop, heat goes out intermittently, power switches on doors. I saw my headlights surging in power in the middle of nowhere, they would get bright, then go dim, then a battery icon illuminated on my dashboard before my car downshifted so hard I almost lost control of the car. The dealer replaced my motor mounts and my alternator, after calling to say my battery is bad and then turned around and said it wasn’t. Not to mention my brakes locked up in a little rain and I couldn’t stop crashing through a wall. Replaced my rear light turning bulb and it exploded with fire when I went to change it. The suspension is horrible and I am pretty sure my cv axles are all broken. Everything keeps breaking. Lifter Taps intermittently, rough idling and hard shifting. Key fob doesn’t start car or is recognized with fresh batteries in it. When I jump start it sometimes the horn goes off for a minute. The reverse camera goes out for days and randomly comes on again. Under the hood feels so extremely hot and for some reason it doesn’t register as overheating. Even when I check fluids and for the coolant levels are low for some reason. There is an actuator That constantly is going off under the dash. Airbags didn’t deploy when i hit the wall at all. The limp mode has come on and gone off a few times. Only codes I have is for tps and an outdoor ambient temperature sensor that says it’s either negative 40 degrees or 122 degrees. Which won’t let me clear nor allow me to remote start. Warranty is gone and when you take the fuse box cover off under the hood(just the cover) it goes haywire shaking and lights all over the dash and I have to shut the car off. Yes somebody please inspect this vehicle. The absolute worst vehicle I owe 12k on and I can’t afford to fix all of this that’s shutting down at the same time
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11553605November 4, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
As I was driving in March 2023 every light on the dashboard came on in the car. The car started shaking, the engine was very loud, the car speed slowed down than stopped, as I pressed the gas the car would not accelerate. After the car was parked overnight it started than I drove it to a Dodge dealership for repair, after being at the dealership for 7 days nothing was found by the technician to be wrong, the problem never happened while it was at the dealership, so I took the car. While driving the car for 7 months after the issue when I would drive up hills, I would have to completely press down on the gas to make it up the smallest hills. I didn't have any other issues until November 3, 2023, I was driving down the street and the same thing happened again. All the dashboard lights came on the car started shaking and the car speed slowed down eventually stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552077October 26, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2015 Dodge Journey. The contact stated while depressing the brake pedal, the brakes made an abnormal grinding sound. The contact also stated that the steering wheel was misaligned and would not return to center. The vehicle was taken to an independent mechanic, where no brake failure was found, and the steering wheel was aligned; however, the failure recurred. The contact stated while driving at various speeds the vehicle lurched and jumped. Additionally, the contact stated that the failure recurred while depressing the accelerator pedal, and the vehicle failed to respond. The contact stated that she depressed the accelerator pedal continuously until the vehicle responded. The contact stated that the traction control and the ABS warning lights were illuminated. The contact also stated that the vehicle failed to start when the weather was cold. The contact stated that the failure persisted upon attempting to jumpstart the vehicle and replacing the battery. The contact stated that she was able to restart the vehicle when the weather was warm. The contact stated that the failure had been recurring. The vehicle was taken to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failures to NHTSA Campaign Numbers: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic) and 16V273000 (Steering). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552106October 26, 2023
SEATS
Drivers seat head rest deployed at a stop light which caused my head to jerk forward.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11551837October 25, 2023
ENGINE
Cylinder misfire. Cylinder leak. Engine damage. Dodge issued Service Bulletin TSB-09-002-14 for model years 2011-2013 for vehicles with the same 3.6L engine and same issue. TSB provided warranty extension for covered models up to model year 2013. My 2018 model year has the same defective engine type and Dodge refuses to repair because the TSB, which predates the manufacturers date for my vehicle, doesn't cover my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551518October 24, 2023
ELECTRICAL SYSTEM
I was sitting in the house and heard a loud boom, looked outside and my dodge journey was on fire. I called 911 to get to the fire department, and went outside with the fire ext. and the fire was on the left rear of the truck. I put the fire out on the outside but it was burning on the in side and could not get the doors open. The Bardstown KY fire department arrived and put the fire out. The fire department took pictures and are making a report. There is no reason this truck caught on fire. The wires were burnt on the tail light on the left rear and the inside of the truck. My insurance has pictures also Bardstown ky fire department
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11551530October 24, 2023
ENGINE
My 2018 dodge journey shutdown when driving. There is recalls for this but not for my dodge journey. This is unsafe. The manufacturer should pay for it to be fixed. I have read so many store on all makes of dodge journeys they all have same problem but only certain ones are being recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551593October 24, 2023
ELECTRICAL SYSTEM
Electrical system keeps failing. Ecm emitts erroneous commands and changing it doesn’t solve the problem. Dealer won’t work on it and Chrysler doesn’t know. Research says that this is happening by the thousands.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551134October 21, 2023
AIR BAGS, UNKNOWN OR OTHER
Headrest saftey mechanism deployed due to the tension pin breaking internally while sitting in a driveway. Nothing caused deployment other than random device faliure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550974October 20, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2016 Dodge Journey. The contact stated that the traction control warning light and the ABS warning light was illuminated. The contact stated that the vehicle was taken for State Inspection however, the vehicle was diagnosed that the ABS module needed to be replaced. The vehicle was not repaired. An undisclosed dealer was notified of the failure and the contact was informed that the part was on back order. The vehicle was not repaired. The manufacturer was not notified if the failure. The failure mileage was approximately 121,150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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