Dodge Journey Complaints

5,556 consumer complaints on file.

#10348876August 11, 2010
SERVICE BRAKES, HYDRAULIC
PREMATURE BRAKE WEAR 2009 DODGE JOURNEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348450August 10, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES ARE BAD ON MY 2009 DODGE JOURNEY. ALL OF A SUDDEN THE BRAKES STARTED GRINDING. TOOK IT TO THE DEALERSHIP TO FIND OUT THAT THE FRONT BRAKES MAINLY THE LEFT FRONT WAS COMPLETELY WORN METAL TO METAL. THE CAR DOESN'T EVEN HAVE 20K MILES ON IT. I HAVEN'T EVEN HAD IT A YEAR. THIS SHOULD BE UNDER WARRANTY BUT DEALERSHIP SAYS IT IS NORMAL. NORMAL IS 40-50K BEFORE BRAKES GO BAD OR SHOW SIGNS OF A NEEDED REPLACEMENT. THE WEAR INDICATORS ON THE PADS DIDN'T EVEN SOUND, JUST ONE DAY METAL TO METAL. THERE NEEDS TO BE A RECALL, THIS IS VERY DANGEROUS FOR EVERYONE WHO OWNS A JOURNEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348562August 10, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE CALIPER LOCKED WHILE DRIVING 30 MPH. WHEN THE CALIPERS LOCK THE VEHICLE BEGAN TO VIBRATE AND BECAME DIFFICULT TO STEER. THE VEHICLE WAS IN THE DEALERS POSSESSION FOR A MONTH. THE DEALER STATED THAT THE REASON THE REPAIR TOOK SO LONG WAS DUE TO THE LACK OF PARTS IN THE U.S. THE CONTACT DOES NOT KNOW WHY THE MANUFACTURER DOES NOT HAVE PARTS. THE FAILURE MILEAGE WAS 35,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348550August 10, 2010
STRUCTURE
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY . THE CONTACT STATED THAT THE LEFT AND RIGHT PILLAR NEAR THE VENT WAS TO WIDE WHICH MADE IT DIFFICULT TO SEE. THE CONTACT STATED THAT THE IRREGULARITIES IN THE PILLAR PREVENTED THE CONSUMER FROM SEEING A PEDESTRIAN THREE DIFFERENT TIMES ALMOST CAUSING AN ACCIDENT. THE DEALER WAS CONTACTED AND STATED THAT SHE NEEDED TO CONTACT THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 16,000. UPDATED 10/26/10. *LJ UPDATED 10/26/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348015August 8, 2010
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
I BOUGHT MY 2009 DODGE JOURNEY SXT V6 BRAND NEW 12 MILES ON IT AND WE LOVE THE CAR, AND AFTER NUMEROUS ELECTRICAL ISSUES SUCH AS POWER TO RADIO, AC, LIGHTS ( NOT WORKING WHILE DRIVING) AND AFTER MANY RETURNS TO DODGE DEALER FOR REPAIRS, SO FAR THAT PROBLEM FIXED. MY DOORS FILL UP WITH WATER EVERY TIME IT RAINS, DEALERSHIP SAYS THAT'S NORMAL, I'VE NEVER HEARD WATER SLOUCHING ROUND INSIDE A DOOR BEFORE, WHICH I BELIEVE LEAD TO THE POWER WINDOWS FAILING. DEALERSHIP FIXED ELECTRICAL WINDOW ISSUE BUT GET WATER IN DOORS. THE MOST IMPORTANT ISSUE IS AT 9000 MILES I HAD TO TAKE THE CAR IN, BRAKES WERE GRINDING, DEALERSHIP REPLACED THE BRAKES. NOW AT 21000 MILES IT NEEDS A COMPLETE NEW BRAKE JOB DONE AND THEY WANT TO CHARGE ME ABOUT $500. THE SIGNS THAT THE BRAKES WERE GOING BRAKES THEY STARTED SQUEAKING AND THEN A WEEK LATER MY BRAKES ARE METAL TO METAL. I BELIEVE THIS IS A HUGE SAFETY ISSUE THIS IS OUR FAMILY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347464August 5, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I JUST PURCHASED A 2009 DODGE JOURNEY AT ROYSTON DODGE IN MORRISTOWN TN. MY FAMILY AND I WERE DRIVING DOWN THE HIGHWAY AND THE TIRE PRESSURE SENSOR WENT OFF. I NOTICED THAT MY RIGHT FRONT TIRE WAS LOW AND WHEN I STARTED TO INFLATE IT THE VALVE STEM POPPED OFF IN MY HAND. THIS WOULD HAVE BEEN A DEFINITE FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347491August 5, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT BRAKES AND ROTORS WERE WEARING PREMATURELY. THE DEALER ADVISED THE WEAR OF THE BRAKES AND ROTORS WAS NORMAL. THE CONTACT DISAGREED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,500. UPDATED 11/05/10 *BF THE CONSUMER STATED AFTER REPORTING THE ISSUE TO DODGE CORPORATE, THE PROBLEM WAS FIXED AND SHE PAID A $100 DEDUCTIBLE. THE CONSUMER STATED, SHE HAS ONLY PUT 1500 MORE MILES ON THE VEHICLE SINCE THE ORIGINAL CASE AND THE ROTORS ARE WARPING AGAIN. UPDATED 11/05/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347364August 4, 2010
STEERING
RECENTLY PURCHASED 2009 DODGE JOURNEY, HAS A SCRAPING NOISE IN THE STEERING, INTERMITTENT, LOUDER AT TIMES THAN OTHER WHEN TURNING, RETURNED TO DEALERSHIP WHO REFUSED TO MAKE ANY REPAIRS EVEN THOUGH THEY CONFESSED TO HAVING HEARD SOUND. MY CONCERN IS IT MAY LOCK UP WHILE TURNING AND RESULTING IN AN ACCIDENT. HAD LESS THAN 36,000 MILES WHEN FIRST REPORTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347138August 3, 2010
ELECTRICAL SYSTEM
I HAVE A 2009 DODGE JOURNEY THAT HAS STALLED ON ME WHILE DRIVING TWICE IN THE LAST MONTH. I LOSE ALL CONTROL OF STEERING AND INTERIOR CONTROLS. THE DEALER HAS BEEN UNABLE TO FIGURE OUT WHAT IS GOING ON. THE CAR HAS LESS THAN 16,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346844August 2, 2010
SERVICE BRAKES, HYDRAULIC
I PURCHASED MY JOURNEY IN MARCH 08. I HAVE 17,000 MILES ON IT AND I HAD TO HAVE THE REAR BRAKE PADS REPLACED. I HAD BEEN NOTICING A HOT SMELL COMING FROM MY CAR FROM TIME TO TIME, BUT UNTIL I WALKED BY MAY REAR TIRE I DID NOT KNOW WHERE THE SMELL WAS COMING FROM. WHEN I BET DOWN TO INVESTIGATE THE SMELL MY REAR WHEELS WERE SO HOT I COULD NOT TOUCH THE WHEELS. THE SMELL WAS NOT A HOT BREAK SMELL BUT A DIFFERENT ONE. I CONTACT MY DEALERSHIP AND THEY HAD ME BRING IT RIGHT IN. AFTER EVALUATING THE PROBLEM THEY TOLD ME IT IS A DESIGN ISSUE WITH THE JOURNEY AND A COUPLE OTHER MODELS. WHAT WAS HAPPENING WAS THE BREAKS WERE OXIDIZING AND THE CALIPERS WOULD RELEASE, BUT THE BRAKE PADS WOULD NOT. SO THE BRAKE PADS WERE CONSTANTLY RUBBING THE ROTORS. THEY SAID THEY HAVE SEEN THIS ISSUE MANY TIMES BEFORE BUT CHRYSLER WAS NOT ADDRESSING THE ISSUE. MY DEALERSHIP TREATED ME WELL, BUT THIS ISSUE SHOULD BE REMEDY. I CALLED THE RECALL DEPARTMENT AND THEY STATED THERE WERE NO RECALLS FOR THIS MATTER, BUT ADVISED ME TO GO TO NHTSA.GOV AND STATE MY COMPLAINT. THEY WILL NOT START AN INVESTIGATION INTO THIS MATTER UNTIL THEY RECEIVE A LARGER CONSENSUS OF COMPLAINTS. THE DEALERSHIP SAID THIS WOULD BE AN ONGOING ISSUE FOR THE LIFE OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346675August 1, 2010
SERVICE BRAKES, HYDRAULIC
GRINDING NOISE WHEN DRIVING SLOW, TAPPING THE GAS WOULD MAKE IT GO AWAY, CALLED TO HAVE IT SERVICES, AND TWO DAYS BEFORE I WAS SCHEDULED THE BRAKE PADS SLIPPED OFF AND I HAD TO DRIVE HOME METAL ON METAL, THEN HAD TO REPLACE BRAKES AND ROTORS UNDER 27,000 MILES. RUBBING NOISE COMING FROM THE FRONT WHEN YOU TURN CORNERS, AND A WHINING NOISE COMING FROM THE BACK, AND CHRYSLER MECHANICS STATED THEY HAVE RECEIVED A LOT OF COMPLAINTS BUT NOT TO WORRY, BECAUSE THEY CANNOT FIND ANYTHING SERIOUS GOING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346415July 30, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 25 MPH, APPROACHING A STOP LIGHT, THE CONTACT APPLIED HER FOOT ON THE BRAKES AND HEARD A LOUD GRINDING NOISE. THE CONTACT THEN ENGAGED THE ACCELERATOR PEDAL AND NOTICED THAT THERE WAS A DRAGGING NOISE AS IF THE BRAKES HAD NOT RELEASED. A DIAGNOSTIC TEST WAS PERFORMED WHICH INDICATED THAT THE VEHICLE NEEDED NEW ROTORS AND BRAKE PADS. THE ROTORS AND BRAKE PADS WERE REPLACED UNDER THE WARRANTY. THE FAILURE MILEAGE WAS 11,100. THE CURRENT MILEAGE WAS 11,180.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346072July 29, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, TIRES
BRAKES, TIRES AND ELECTRICAL SYSTEM. I HAVE TO GET NEW TIRES ALREADY AND I ONLY HAVE 36,000 MILES ON THE CAR. I HAVE HAD TO CHANGE THE BRAKES FRONT AND BACK 3 TIMES ALREADY. I AM ABOUT TO HAVE TO CHANGE THE ROTOR ON ALL 4 WHEELS. WHEN I TURN THE WINDSHIELD WIPERS OFF THE HEAD LIGHTS FLASH OFF AND BACK ON. THEN WHILE DRIVING THE DASH LIGHTS WILL FLASH OFF AND ON AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346185July 29, 2010
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHEN SITTING UPRIGHT IN THE DRIVERS SEAT, THE HEAD REST WOULD PUSH HIS HEAD SO FAR FORWARD THAT HIS CHIN WOULD REST ON HIS CHEST. THE CONTACT ALSO COULD NOT REST HIS SHOULDERS AGAINST THE SEAT. THE PASSENGER SEAT DID NOT HAVE THE SAME FAILURE. THE DEALER ADVISED THAT HE COULD READJUST THE HEADREST BUT WHEN ATTEMPTING TO DO SO, THE HEAD REST WOULD ONLY MOVE FORWARD AND BACKWARD. THE DEALER WAS UNABLE TO ADJUST THE HEADREST WHERE THE CONTACTS CHIN WAS NOT ON HIS CHEST. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150 AND THE CURRENT MILEAGE WAS APPROXIMATELY 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345634July 27, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT 30 MPH AND APPLYING THE BRAKES, THE BRAKES BEGAN TO GRIND ABNORMALLY AND SOUNDED AS IF METAL WAS GRINDING ON METAL. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND ADVISED THE CONTACT TO RETURN IN TWO WEEKS FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER ADVISED THERE WAS NOT A RECALL FOR THE FAILURE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT HAD THE FRONT BRAKES REPLACED AT A DIFFERENT DEALER AND THE FAILURE DID NOT PERSIST. MOST RECENTLY, THE REAR BRAKES BEGAN TO EXHIBIT SEVERE BRAKE DUST SURROUNDING THE REAR TIRE WELL. THERE WERE NO REPAIRS TO THE REAR BRAKES. THE FAILURE MILEAGE WAS 24,000 AND THE CURRENT WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345701July 27, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT RENTED A 2009 DODGE JOURNEY FROM A LOCAL TEMPORARY RENTAL VEHICLE FACILITY. THE CONTACT STATED THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN APPLYING THE BRAKES FROM A SPEED OF AT LEAST 35 MPH. THE CONTACT STATED THE FEELING WAS SIMILAR TO METAL SCRAPING AGAINST METAL. THERE WAS AN INCREASED STOPPING DISTANCE AND THERE WAS A HESITATION IN BRAKE ENGAGEMENT WHEN THE BRAKES WERE APPLIED. THE FAILURE WOULD OCCUR INTERMITTENTLY. THE RENTAL VEHICLE FACILITY STATED THEY WERE NOT AWARE OF THE FAILURE. THE CONTACT WAS UNAWARE IF THE RENTAL FACILITY MADE ANY REPAIRS TO THE VEHICLE. THE FAILURE AND CURRENT MILEAGES ARE UNKNOWN. UPDATED 10/13/10*BF UPDATED 10/21/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345274July 26, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES AND ROTOR ISSUES ON 2009 DODGE JOURNEY, AT 15,400 MILES MY BRAKES STARTED GRINDING ONE DAY OUT OF NO WHERE AND THE PADS NEED TO BE REPLACED AND ROTORS MACHINED ALREADY. IN LOOKING AT VARIOUS SITES THIS SEEMS TO BE A PREVALENT PROBLEM WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344800July 22, 2010
SERVICE BRAKES, HYDRAULIC
HAVE A 2009 DODGE JOURNEY WITH DEFECTIVE BRAKES. VEHICLE HAS ONLY 18,000 MILES AND THIS IS THE 3RD SET OF BRAKES AND ROTORS NEEDING REPLACEMENT. PREMATURE BRAKE WEAR LEADING TO BRAKE FAILURE FRONT AND REAR. CONTACTED CHRYSLER,THEY WANT ME TO PAY FOR DEFECTIVE BRAKES. DEALER ADMITTED TO ME SEEING ON GOING PROBLEM WITH THIS CAR. CHRYSLER SAYS NOTHING WRONG. NUMEROUS COMPLAINTS ONLINE FROM SAME VEHICLE OWNERS,SAME COMPLAINTS. SOMETHING NEEDS TO BE SERIOUSLY DONE ABOUT THIS BEFORE SOMEONE GETS HURT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344522July 21, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH WHEN PRESSURE WAS APPLIED TO THE BRAKES THE CONTACT COULD HEAR A SQUEAKING NOISE. THE FAILURE RECURRED WHENEVER THE BRAKES WERE APPLIED. AN AUTHORIZED DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT THIS WAS A KNOWN FAILURE AND HE WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,500 AND THE CURRENT MILEAGE WAS 20,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344566July 21, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT HE HAD EXPERIENCED BRAKING DIFFICULTY WHICH INCLUDED EXCESSIVE PRESSURE APPLIED TO THE BRAKE PEDAL AND AN EXTREME THROBBING FEELING WHILE BRAKING AT VARIOUS SPEEDS AS LOW AS 35 MPH. THE DEALER REPLACED THE TWO FRONT ROTORS BUT THE FAILURE RECURRED. THE CONTACT ALSO HEARD A LOUD, UNUSUAL POPPING NOISE WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FRONT BRAKE PADS, REPLACED THE FRONT PASSENGER SIDE ROTORS, AND RESHAPED THE FRONT DRIVER SIDE ROTORS; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD TAKE THE LIABILITY FOR PARTIAL REPAIRS. THE VEHICLE WAS TAKEN TO THE DEALER A THREE TIMES WHO ADVISED THE IDENTICAL REPAIR THAT WAS PREVIOUSLY PERFORMED. THE CONTACT DECLINED THE REPAIR. THE CONTACT WAS CONCERNED SINCE THERE WERE NUMEROUS COMPLAINTS PERTAINING TO THE FAILURE FOR HIS YEAR, MAKE AND MODEL VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE CONTACT THAT THE FAILURE WAS CONTRIBUTED TO NORMAL WEAR AND TEAR. THE FAILURE MILEAGE WAS 7,009 AND THE CURRENT MILEAGE WAS 18,945.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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