Dodge Journey Complaints

5,556 consumer complaints on file.

#10399088May 4, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER RECEIVING A RECALL NOTICE REGARDING THE FRONT DOOR WIRING HARNESS. SHE SCHEDULED HER APPOINTMENT FOR MARCH OF 2011 AND THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THE PART WAS ON A UNIVERSAL BACK ORDER AND WAS UNSURE WHEN IT WOULD BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 06/17/11 *BF THE VEHICLE WAS REPAIRED ON MAY 17, 2011 AFTER THE CONSUMER CONTACTED CORPORATE. UPDATED 06/30/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398826May 3, 2011
SERVICE BRAKES, HYDRAULIC
EXCESSIVE FRONT BRAKE PAD AND ROTOR WEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398856May 3, 2011
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY BRAKES AND ROTORS ARE FAILING WAY BEFORE NORMAL CARS SHOULD. BASED ON MY EXPERIENCE IT WAS 25000 MILES WITH NO WARNING, I.E. NORMAL SOUND OF BRAKE PADS WEARING DOWN. I HAD TO PAY TO GET ALL THE ROTORS AND BRAKES REPLACED OUT OF POCKET WITH NO HELP FROM THE DEALER. I LOOKED ONLINE AND THEIR ARE TOO MANY COMPLAINTS OF THE SAME TYPE FOR THIS TO BE A FLUKE. I BELIEVE SOMEONE COULD GET IN A MAJOR ACCIDENT CAUSING A DEATH IF THIS PROBLEM IS NOT FIXED AND IT SEEMS DODGE DOES NOT WANT TO ADMIT THERE IS A PROBLEM YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398654May 2, 2011
SERVICE BRAKES, HYDRAULIC
CAR STARTS SHAKING AT 70MPH ON HIGHWAY, FIND OUT THE BRAKE PADS ARE WARPED AND NEED TO REPLACED. THIS IS SECOND TIME IN LESS THAN 12,000 MILES. THERE NEEDS TO BE A RECALL ON CHRYSLER BRAKES AND THEIR PARTS. THE COST OF HAVING TO KEEP REPLACING ROTORS,CALIPERS,BRAKE PADS IS TOO MUCH FOR FAULTY PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398229April 29, 2011
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V658000 (ELECTRICAL SYSTEM:WIRING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE PARTS NECESSARY TO REMEDY THE FAILURE WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO TOLD THE DEALER WAS ONLY ALLOWED TO ORDER ENOUGH PARTS TO REMEDY TWO VEHICLES PER WEEK. THE FAILURE AND CURRENT MILEAGES WERE 50,000. UPDATED 06/01/11*LJ UPDATED 06/13/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398268April 29, 2011
SERVICE BRAKES, HYDRAULIC
I PURCHASED A 2009 DODGE JOURNEY IN JULY 2008. WHEN I TOOK THE VEHICLE IN FOR AN OIL CHANGE AT 8000 MILES, I WAS TOLD THE BRAKES PADS WOULD NEED TO BE CHANGED SOO. BY 12,000 MILES THE BRAKE PADS WERE COMPLETELY WORN AND HAD TO BE REPLACED. BY 46,000 MILES THE FRONT BRAKE PADS HAD BEEN REPLACED 4 TIMES AND THE ROTORS WERE SERVICED AS WELL AS THE REAR BRAKES BEING REPLACED TWICE AND THE REAR ROTORS WERE REPLACED ONCE. THE WARRANTY DID NOT COVER ANY OF THESE REPAIRS. ON APRIL 29 AT APPROX 10:30 THE BRAKES GAVE OUT COMPLETELY. THEY DID NOT ENGAGE AT ALL WHICH RESULTED IN REAR ENDING A CHARTER BUS ON A BUSY STREET. THERE WEREN'T EVEN SKID MARKS INDICATING THAT THE BRAKES HAD BEEN ENGAGED AT ALL. TO TOP IT OFF, WHEN WE TRIED TO MOVE THE VEHICLE OFF THE ROAD, THE BRAKES WOULDN'T EVEN ENGAGE ENOUGH TO ALLOW THE GEAR TO BE SHIFTED OUT OF PARK. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10397875April 26, 2011
ELECTRICAL SYSTEM:WIRING
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPAIRS TO LEFT FRONT DOOR WIRING HARNESS. *TGW THE DEALER FOUND A WIRING SHORT IN THE DOOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397394April 25, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD FAIL TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED TO REPORT THE FAILURE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397044April 21, 2011
ENGINE AND ENGINE COOLING, STEERING
I HAD A 2010 DODGE JOURNEY THAT CAUGHT FIRE WHILE I WAS DRIVING AND PROCEEDED TO BURN TO THE GROUND. I WAS TURNING TO PARK IN FRONT OF MY FRIEND'S HOME, WHEN THE FIRE BURST OUT OF THE ENGINE, NEAR THE WINDSHIELD. THIS, ON ITS OWN, MAY NOT BE OVERLY MONUMENTAL, BUT THERE ARE MANY FACTORS INVOLVED THAT I BELIEVE NEED TO BE BROUGHT TO PUBLIC ATTENTION. FIRST, THE CAR WAS PURCHASED BRAND NEW OFF THE LOT 2 MONTHS PRIOR TO THE MARCH 11 INCIDENT. THE INSPECTION SHOWED THAT THE ISSUE THAT CAUSED THE FIRE WAS A DEFECT INVOLVING THE STEERING FLUID LINE....AN ISSUE THAT HAS OCCURRED MANY TIMES IN THIS VEHICLE!! THERE WAS A RECALL FOR THE 2009 JOURNEY, BUT NOTHING FOR THE 2010. SEEMS TO ME THAT WHATEVER THE TOLUCA MEXICO ASSEMBLY PLANT HAS BEEN DOING WRONG, HASN'T BEEN RECTIFIED!!! CHRYSLER NEEDS TO RECALL THIS VEHICLE AGAIN!!! CHRYSLER LEGAL, TOLD ME IT WASN'T GOING TO HAPPEN! SECOND, CHRYSLER LEGAL DEPARTMENT IS BEING EXTREMELY CURT, AND UNHELPFUL IN RESOLVING THINGS FOR US. THEY ARE 'ALLOWING' US TO KEEP OUR CURRENT LOAN IN PLACE (FOR THE CAR THAT EXPLODED) AND 'GIVING' US THE CURRENT MSRP ON THAT CAR (A 2010) TO FIND ANOTHER NEW CHRYSLER VEHICLE. THEN, THEY SAID THAT THEY MIGHT REIMBURSE A PERCENTAGE OF THE MANY THINGS THAT WERE IN THE CAR....LIKE MY 2 BRITAX CAR SEATS! AT THIS POINT, I'M INCREDIBLY FRUSTRATED, AND DESPERATE FOR THE MESSAGE TO GET OUT ABOUT HOW CORRUPT CHRYSLER IS, AND HOW DANGEROUS THIS VEHICLE IS. I WOULD BE COMPLETELY DEVASTATED TO FIND THAT THIS ISSUE TOOK SOMEONE'S LIFE, AND I HADN'T TRIED TO DO SOMETHING ABOUT IT!!! THANK YOU *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10396676April 18, 2011
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE FRONT DRIVER SIDE WHEEL BEARING WOULD NEED TO BE REPLACED. SHE WAS INFORMED THAT THE PART WAS UNAVAILABLE AND WHEN IT BECAME AVAILABLE, THEY WOULD PERFORM THE REPAIRS. NO REPAIRS WERE PERFORMED SINCE THE PART WAS STILL UNAVAILABLE AT THE LOCAL AND SURROUNDING DEALERS. THE CONTACT DID NOT INFORM THE MANUFACTURER. THE CURRENT MILEAGE WAS 34,000 AND THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396549April 17, 2011
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY FRONT BRAKES (PADS AND ROTORS) COMPLETELY WORN OUT AND NEEDED REPLACING AT 26000 MILES. HUNDREDS IF NOT THOUSANDS OF COMPLAINTS EXIST ON THE INTERNET OF SIMILAR OWNER REPORTS. BRAKE ISSUES POSE AN EXTREME SAFETY CONCERN WITH THIS VEHICLE. CHRYSLER IS AWARE THAT THERE EXISTS A PROBLEM WITH THESE BRAKE SYSTEMS AS THEY HAVE EXTEND THE BRAKE WARRANTY FROM 2 YEARS 24000 MILES TO 3 YEARS 36000 MILES WITH A $100 DEDUCTIBLE. AFTER THE WARRANTY IS UP ALL OWNERS WILL BE FACED WITH THE FULL FINANCIAL BURDEN OF BRAKE REPLACEMENT BUT OF MORE CONCERN AND IMPORTANCE WOULD BE THE DANGER OF BRAKE FAILURES WHILE DRIVING CAUSING INJURIES OR DEATH. CHRYSLER HAS AN OBLIGATION TO PROVIDE A LONG TERM SOLUTION TO THIS PROBLEM PRIOR TO ANY INJURIES OR DEATH INSTEAD OF JUST EXTENDING THE WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396041April 15, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE ENGINE WOULD STALL WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE FAILURE WOULD RECUR AT LEAST TWICE A WEEK. THE CONTACT ALSO STATED THAT WHEN THE VEHICLE STALLED, THE ENGINE WOULD RESTART INDEPENDENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM: IGNITION) BUT WAS ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE AND CURRENT MILEAGE WAS 11,451.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395817April 13, 2011
SERVICE BRAKES, HYDRAULIC, STEERING, TIRES
2009 DODGE JOURNEY BRAKE, AND TIRE ISSUE. TOOK A TRIP FROM DES MOINES, IA. TO SHREVEPORT, LA. - HALFWAY THRU MY TRIP HOME MY REAR PASSENGER TIRE BLEW OUT OF NOWHERE. WITH ONLY 18,000 MILES ON THE CAR I FOUND THAT SURPRISING ESPECIALLY SINCE I WAS TRAVELING AT 75 MPH, AND HAD THREE KIDS IN THE CAR!!!! TOOK THE CAR TO THE NEAREST TIRE STORE WHO CALLED A DODGE DEALER. THE DODGE DEALER SAID THAT MY TIRE WAS BACKORDERED BY OVER 3,000 TIRES AND RECOMMENDED A DIFFERENT SIZE. SPENT THE NIGHT IN THAT TOWN, NEW TIRES WERE PUT ON THE FOLLOWING DAY, DROVE BACK TO DES MOINES TO MY DODGE DEALER HERE AND I INFORMED THEM OF THE TERRIBLE SHAKING MY STEERING WHEEL HAD THROUGHOUT THE ENTIRE TRIP. THEY SAID IT WAS MY BREAKS AND ROTORS AND CHARGED ME FOR THE SERVICE - AFTER ONLY 18,000 MILES!!! I PICKED UP MY CAR TODAY FROM THIS DEALER AND THERE IS STILL SHAKING, AND NOW A SCENT OF EXHAUST IN THE CAR. I AM AFRAID TO DRIVE THIS CAR WITH MY FAMILY IN IT, AND WANT TO KNOW IF I HAVE ANY RECOURSE AT ALL... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395671April 12, 2011
SERVICE BRAKES, HYDRAULIC, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
PREMATURE BRAKE WEAR DUE TO INADEQUATE BRAKE SYSTEM TO THE WEIGHT OF CAR. 12K MILES BRAKE CALIBERS LOCKED UP; 14,500 MILES REPLACED FROM BRAKE PADS AND ROTORS SO BAD HAD TO BE REPLACED; 26K MILES AGAIN FRONT ROTORS HAD TO BE TURNED. NOW 3 MONTHS LATER 28K MILES I NEED FRONT AND BACK BRAKE PADS AND ALL 4 ROTORS TURNED. CAN'T HANDLE THE CAR ON ROAD FOR EXCESSIVE GRABBING OF BRAKES AND STEERING UNABLE TO HOLD ONTO WHEN BRAKES APPLIED. DODGE HAS HAD MANY COMPLAINTS AND LAW SUITS FILED IN NJ. THEY JUST RECENTLY EXTENDED THE BRAKE WARRANTY TO 36K WITHOUT NO NOTIFICATION HOWEVER, SINCE I HAD ALREADY BEEN TOLD UNWARRANTED AND HAD TO GET BRAKES REPAIRED ON A WEEKEND STRANDED AND DIDN'T USE MOPAR PARTS THEY WILL NOT WARRANTY AND NOW TELLING ME THAT THE ROTORS ARE WARPED DUE TO EXCESSIVE HEAT. YES EXCESSIVE HEAT BECAUSE THEIR IS A LAW SUIT DUE TO INADEQUATE BRAKES FOR THE WEIGHT OF THE VEHICLE. PLEASE HELP DODGE JOURNEY OWNERS AND ANYONE ON THE ROAD NEAR THEM. UNSAFE CONDITIONS, IT IS THE NEW TOYOTA. HOW MANY PEOPLE NEED TO DIE BEFORE CORP. ARE HELD ACCOUNTABLE THEY KNOW. THE SERVICE MGR EVEN ACKNOWLEDGE BUT STATES "HE DIDN'T DESIGN IT, DIDN'T BUILD IT OR BROKE IT". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395429April 11, 2011
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:MECHANICAL
ENGINE STALLS ON 2010 DODGE JOURNEY..WHILE DRIVING TO WORK ENGINE AND CAR STARTED SHAKING AND WOULD NOT ACCELERATE. FUEL INJECTOR FIXED. THREE MONTHS LATER SAME PROBLEM TECH'S SAY COMPUTER CAN'T FIND CODES. THIS IS THE THIRD TIME WITH SAME ISSUE NOT RECEIVING ANY HELP FROM DEALERSHIP. MY FAMILY SAFETY IS IMPORTANT TO ME. THE DEALERSHIP STILL HAS MY CAR AFTER 5 DAYS ISSUE NOT RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395406April 10, 2011
WHEELS, SUSPENSION, SEATS, SERVICE BRAKES, HYDRAULIC, STRUCTURE
04/10/11 NHTSA HEADQUARTERS 1200 NEW JERSEY AVENUE, SE WEST BUILDING WASHINGTON, DC 20590 TO WHOM IT MAY CONCERN. I AM WRITING YOU IN REFERENCE OF THE PURCHASED OF MY BRAND NEW VEHICLE, A 2009-DODGE JOURNEY SE ON JUNE 08, 2008. THIS CAR BEGINNING TO HAVE PROBLEMS AFTER IT 6,000 MILES HAVING A NUMEROUS REPAIRS SINCE THEM. I SUBMITTED THE CAR TO THE LEMON LAW BEFORE THE WARRANTY TIME EXPIRED. CHRYSLER GROUP DENIED IT ARGUING THAT MY CAR IS RUNNING UNDER THE COMPANY EXPECTATION. CURRENTLY THE CAR STILL HAS SUSPENSION PROBLEM AND NOISES(SUCH AS BRAKE NOISES, TURN WHEEL NOISES AND OTHER). THE CAR BOUNCING AFTER 50 MP MILES AND EVERY TIME THAT BUMPS ON THE STREET OR ON THE HIGHWAY THE VEHICLE MAKES STRONGLY BOUNCES. THE COMPANY STATES THE BOUNCING AND THE NOISES ARE PART OF THE CARS MANUFACTURED. IN ADDITION TO ALL THE REPORTED REPAIRS, THE SEATS GET EASILY STAIN WITH ANY TYPE OF LIQUID AND THE BLACK COLOR OF THE INTERIOR IS FADING, I MEAN THE BLACK IS BECOMING GRAY. I WILL SUBMIT ANY DOCUMENT THAT COULD SUPPORT MY CLAIM IF IS REQUIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393631March 29, 2011
UNKNOWN OR OTHER
THE BRAKE PADS ON THE DODGE JOURNEY WEAR OUT PREMATURELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393122March 28, 2011
SUSPENSION:FRONT:STABILIZER BAR
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR BRAKE REPAIRS AND AN ALIGNMENT WHEN HE WAS INFORMED THAT THE VEHICLE DID NOT HAVE A STABILIZER BAR INSTALLED. THE DEALER ADVISED THAT BECAUSE THE COMPONENT WAS NOT COVERED UNDER WARRANTY, HE WOULD BE LIABLE FOR THE INSTALLATION OF A STABILIZER BAR. THE CONTACT WAS CONSIDERED BECAUSE THE VEHICLE WAS MANUFACTURER INCORRECTLY AND WITHOUT THE STABILIZER BAR. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392998March 27, 2011
SERVICE BRAKES, HYDRAULIC
I HAD TO REPLACE THE BRAKES AND ROTORS AT 10,000 MILES. NO WARNING OR GRINDING NOISES. I WOULD NOT HAVE KNOWN HOW BAD THEY WERE IF A FRIEND HAD NOT POINTED OUT THE AMOUNT OF BRAKE DUST ON MY WHEELS. VERY DISTURBING, ESPECIALLY BECAUSE I REGULARLY DRIVE MY OWN CHILDREN AND OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392607March 23, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE IN THE DRIVE POSITION, SHE NOTICED THAT THE IGNITION WOULD TURN OFF AND ON. THE VEHICLE WAS TAKEN INTO A DEALER WHO ADVISED HER THAT THERE WAS A FAULTY SWITCH IN THE IGNITION, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE, BUT THEY ARE AWARE THAT THE FAILURE EXIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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