Dodge Journey Complaints

5,556 consumer complaints on file.

#11591423May 29, 2024
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Pull over police officer stated said lights are to dim to be driving at night told me I need to have my lights checked out. While driving about 60- 62 mph the vehicle just shut down without warning trying push the accelerator it would not go no further stuck on interstate with emergency blinkers if could of cause bad accident or someone could of hit me without warning. Dodge journey I need some assistance with my vehicle Opposite site Interstate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590845May 26, 2024
SEATS
Headrest on passenger side popped open very loudly and hit my daughters head while we were sitting in a drive thru
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590724May 25, 2024
ELECTRICAL SYSTEM
The actuator for cabin air engages when vehicle is completely off. This is due to a short in the electrical system, causing the actuator to function when power is directly applied. This could cause the electrical system to overheat and cause a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590335May 23, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2013 Dodge Journey. The contact stated that after parking the vehicle in a parking lot, she had observed a small amount of smoke but was not aware of where the smoke was being emitted. The contact stated that she was alerted that her vehicle had burst into flames. The contact stated that when she was able to get to her vehicle the flames had been extinguished by the fire department and it was being towed away. The contact stated that the police were on the scene and issued a report. The contact stated that the vehicle was towed to an impound lot and her insurance provider declared the vehicle a total loss. The contact was advised by her insurance provider that her vehicle had an open recall, NHTSA Campaign Number: 15V431000 (Engine and Engine Cooling) which had not been completed. The manufacturer was not informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11590403May 23, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE
The contact owns a 2019 Dodge Journey. The contact stated that while operating the vehicle, the ABS and check engine warning lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the ABS module was faulty and needed to be replaced; however, the parts needed were no longer available from the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the ABS module was no longer available and no assistance was provided. The failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589361May 17, 2024
ENGINE, UNKNOWN OR OTHER
Backup camera blurry, or no image, or upside down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588338May 12, 2024
ENGINE
I was driving my vehicle and the engine light came on with cruise control one time and abs brake lighta another time. When I got it checked by a mechanic, I was told it was clamshaft and crankshaft and that it was under a recall for my specific make and model and to take it to Dodge dealership. I did so and they ean a diagnostic test that tevealed exactly what I told them the mechanic told me and that it was not under recall and would be $2900 to fix. I argued that there is a recall for my specific make and model for the exact issue and was told to call Chrysler. I called and spoke with them and was told my vin doesn't pop up for thr recall even though my same year, make and model is having the same specific issue and that there was nothing they can do. I drive my vehicle to take my son to school and go to work as a nurse, caring for others. I was told that my vehicle may power off in the middle of driving because of the faulty sensor, potentially causing harm to myself, my loved ones and others on the road for an issue that my same make, model and year vehicle has a recall for that my vin number doesn't come up for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587780May 9, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Fuse box is going bad. Rear windows, front mirrors don’t let up or down. 12V doesn’t work. Horn went out. Automatic key lock doesn’t work. Fuse will completely go out soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587900May 9, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owned a 2017 Dodge Journey. The contact stated that while driving at 70 MPH, the instrument panel began to behave erratically, after which the vehicle inadvertently lost motive power, prompting her to attempt to quickly veer to the shoulder of the roadway. As a result, the contact was sideswiped by another vehicle on the driver's side. The air bags did not deploy. All warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact transported herself to an area hospital and was treated for a nondescript injury to her right shoulder. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control), and the VIN was included, and parts were available. The manufacturer was not notified of the failure. The failure mileage was 173,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11587601May 8, 2024
POWER TRAIN
Transmission pump has failed at only 98,000 miles. I was stopped at a stop light and the vehicle would no longer move. I restarted it, and it allowed me to continue driving, but once I stopped again at a stop light it wouldn’t move. This endangers me and the cars around me since the vehicle doesn’t move out of the road. We had the vehicle towed and the mechanic confirmed that it was the transmission pump. There may have been one warning sign weeks ago, but I thought it was due to water in the gas line which happens often. The warning signs were not significant to what happened with the car not moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587296May 6, 2024
AIR BAGS
The contact owns a 2013 Dodge Journey. The contact stated that while the vehicle was parked, the front passenger’s side headrest air bag independently deployed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 132,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586886May 3, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2011 Dodge Journey. The contact received notification of the NHTSA Campaign Number: 15V431000 (Engine and Engine Cooling). The vehicle was repaired, however, the failure recurred while the vehicle was stopped at a stop sign, and the contact saw flames coming from the hood. The contact exited the vehicle. The fire department extinguished the fire. A police report was filed. A fire report was filed. There were no other occupants in the vehicle. No injuries were sustained. The contact was informed that the fire started in the manifold. The vehicle was towed to a tow yard. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11586375May 1, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
IN THE MIDST OF DRIVING THE RED ELECTRIC LIGHTNING BOLT SIGNAL STARTED FLASHING, SECONDS LATER THE NON-SLIPPERY SIGNAL CAME ON AND THEN THE CAR STARTED SHAKING/RATTLING. THE GAS PEDAL BECAME HARD TO PRESS AND MY CAR STARTED SLOWING DOWN IN THE MIDDLE OF THE STREET, FORCING ME TO PUT THE CAR IN PARK IN THE MIDDLE OF THE STREET WITH MY HAZARD LIGHTS ON AND TURNING THE CAR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586164April 30, 2024
STEERING
Same as previous year's. Power steering assist stopped working. Rubber particles in power steering fluid like hose ruptured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586189April 30, 2024
SERVICE BRAKES, AIR:ANTILOCK:MODULATOR
The contact owns a 2014 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle ABS and vehicle traction lights illuminated. The contact states the cruise control function failed. The vehicle was taken to a dealer where it was diagnosed with an ABS module failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585825April 29, 2024
AIR BAGS
The contact owns a 2011 Dodge Journey. The contact stated that while his daughter was coming to a complete stop at a stop sign, the vehicle was rear-ended by a distracted driver. The air bags did not deploy, resulting in injury. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. Although examined at the scene by EMS, the contact's daughter later transported herself to an area hospital, where she was treated for a concussion and a nondescript injury to her left knee requiring surgery. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 167,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11585582April 27, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Vehicle started stalling repeatedly for brief moments, cruise control began to "stick" on. Vehicle does not "die" in these instances but all electrical components shut down for a very brief moment then come back on. This happens frequently and for no apparent reason associated with road/driving conditions. Cruise control also wouldn't turn off when problems started. Haven't tried to use cruise control since first instance for fear of safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585478April 26, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
Today while driving on the highway at about 60mph my vehicle lost power causing the car to surge forward. I was unable to steer or brake for several seconds. The gauges completely dropped. It was as if someone had shut the vehicle completely off. The vehicle then restarted on its own. I was nearly rear ended by a semi and am terrified of driving this vehicle anywhere. I did a google search and came across numerous complaints of this happening. No warning lights prior to it happening or afterwards. We have had no issues with this vehicle until this point. It has approximately 90k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585490April 26, 2024
ENGINE
I have had my car repaired a couple of time for the same issue, and both mechanics have told me that there is a recall on my cylinder 2 engine and the manufacturer was not saying anything which is causing the check engine light to come on and codes reading the same every single time: misfire, spark plugs and gaskets which have all been replaced twice in the 5 years of owning this car. The dealership won't help, if there is a recall or issue with my vehicles I need to know so I can transport my family and I safely back and forth. I see a lot of people complain about the same exact problem I'm facing currently. I'm probably out of about $5k maybe more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585317April 25, 2024
POWER TRAIN
The contact owns a 2015 Dodge Journey. The contact stated that while attempting to reverse at slow speeds in a parking area, the vehicle lost motive power. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN and the model year was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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