Dodge Journey Complaints

5,556 consumer complaints on file.

#10510879May 6, 2013
POWER TRAIN
MY CAR HAD BROKEN DOWN IN OCTOBER. THE TRANSFER CASE IN THIS CAR WAS COMPLETELY SHOT, AND COULD NOT EVEN BE REPAIRED. THE DEALERSHIP WOULD NOT FIX IT UNDER WARRANTY. WHEN THE TRANSFER CASE BROKE, IT LEAKED FLUID ONTO THE EXHAUST ON MY CAR, AND WAS CATCHING FIRE. I WAS JUST ABLE TO GET MY CAR FIXED, AND PUT 400 MILES ON IT, WHEN IT HAPPENED AGAIN. THERE NEEDS TO BE A RECALL AS I HAVE SPOKEN WITH DEALERSHIPS WHO HAVE TOLD ME THAT THIS IS A RECURRING ISSUE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10510272May 1, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 83,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510309May 1, 2013
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, HYDRAULIC, SUSPENSION, TIRES, POWER TRAIN
BRAKES, ALLIGNMENT, DRIVE SHAFT WAS BENT...4TH SET OF TIRES PURCHASED IN FEB. 2013 GAS TANK & FUEL PUMP NEEDED REPLACED APRIL 2013 CALIPER LOCKED UP CAUSING FIRE, VEHICLE NEEDED TO BE TOWED MAY 2013. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10510056April 30, 2013
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 225/55/R19 (DOT 27PJYA5M4411) TIRES. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER'S SIDE TIRE BLEW OUT CAUSING DAMAGE TO THE RIM. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR THE REPLACEMENT OF THE TIRE. THE MECHANIC STATED THERE WERE CRACKS ON THE TIRES SIDEWALL. AFTER REPLACING THE TIRE, THE FAILURE RECURRED. THE FRONT DRIVER'S SIDE TIRE ALSO BLEW OUT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,037. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509665April 26, 2013
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE DODGE JOURNEY HAS A HISTORY OF TRANSMISSION FAULTS, LOUD AND NOISY AND ROUGH TRANSMISSION SHIFTS. WHILE SHIFTING INTO A GREAT IT WILL MAKE A LOUD THUD AND THE CAR WILL JERK. WE STARTED TO GET USED TO THIS AS IT HAS HAPPENED SINCE DAY 1. WE LET CHRYSLER KNOW ABOUT THIS AND APPARENTLY THIS IS "NORMAL." I HAVE NEVER HAD A SIMILAR ISSUE WITH ANY OTHER CAR SO TO ME IT IS NOT NORMAL. SO FAST FORWARD TO THIS PAST WEEKEND. WE WERE GOING TO TOW A FEW ITEMS AND DROP THEM OFF. SO EVERYTHING IS LOADED AND READY TO TOW, WE ARE ON A FLAT SURFACE WITH NO INCLINE AT ALL, START THE CAR UP AND PUT IT INTO DRIVE AND BAM! A LOUD NOISE WHILE WE TRIED TO PUT IT INTO GEAR. THE CAR WAS STILL RUNNING WHILE THIS HAPPENED AND WE STARTED TO ROLL BACKWARDS, WHILE IN DRIVE. I TRIED TO HIT THE GAS BUT IT JUST REVVED A FEW THOUSAND RPMS. I HIT THE BRAKES AND PUT IT INTO PARK AND THEN DRIVE AGAIN, BUT THE TRANSMISSION WAS STILL NOT ENGAGING. SOMETHING HAPPENED CAUSING THE LOUD BANG AND NO THROTTLE RESPONSE TO THE DRIVETRAIN. AFTER I PUT IT IN PARK, WALKED AROUND AND THEN GOT BACK IN STARTING THE CAR UP AGAIN; THE CAR ENGAGED GEAR THIS TIME. EVERYTHING RAN PERFECT AND THEN I TOOK IT TO THE CHRYSLER DEALERSHIP, THEY SAID THEY COULD FIND NO EVIDENCE WHAT HAPPENED OR WHAT WAS WRONG, BUT REASSURED ME AGAIN THAT THE LOUD TRANSMISSION SHIFTS ARE NORMAL. SO THIS COULD BE POTENTIALLY DANGEROUS IF THIS WAS TO HAPPEN WHILE ON THE ROAD OR AT A STOP SOMEWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509692April 26, 2013
SERVICE BRAKES, SUSPENSION, STEERING
HAVE HAD THE RACK AND PINION FIXED 1 1/2 YEARS AGO AND IT IS LEAKING AGAIN. HAVE HAD TO PUT 3 SETS OF BRAKE PADS ON IN 3 YEARS. ALSO HAD TO PUT NEW ROTOR AND BRAKE CALIPER ON RIGHT FRONT DUE TO BRAKE LOCKING UP! THIS CAR ONLY HAS 53,600 MILES ON IT AND HAS BEEN ONE THING AFTER ANOTHER BREAKING DOWN ON IT. BEEN TOLD BY TWO DODGE MECHANICS THIS SHOULD NOT BE HAPPENING. WOULD LIKE FOR THE DEALER TO DO SOMETHING ABOUT IT. BEEN TOLD THERE WERE RECALLS ON THIS CAR AND WE HAVE NEVER GOTTEN ONE IN THE MAIL. HELP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509526April 25, 2013
EQUIPMENT, TIRES
2009 DODGE JOURNEY AIR PRESSURE SENSOR FAILURE. ON 4-23-13. I WAS TRAVELING A LOCAL HIGHWAY ABOUT 65 MPH WHEN THE VALVE STEM AND PRESSURE SENSOR CAME LOOSE AND FELL INTO THE TIRE ON THE RIGHT REAR TIRE. I MANAGED TO GET THE CAR STOPPED SAFELY AFTER LOOSING CONTROL. AFTER READING A DODGE FORUM ON-LINE. THE GENERAL IDEA IS THAT THIS 2009 DODGE JOURNEY PRESSURE SENSOR IS POORLY DESIGNED. FROM WHAT I UNDERSTAND. DODGE CHANGED THE MATERIAL THE SENSOR IS MADE OF IN 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509268April 23, 2013
SERVICE BRAKES
AFTER 45 MINUTES OF COMBINED IN-TOWN AND HIGHWAY DRIVING (APPROX. 16 MILES TOTAL) DURING RUSH HOUR CAR BEGAN TO SMELL HOT. WHEN STOPPED VISIBLE SMOKE FROM RIGHT FRONT WHEEL WELL. CAR PULLING TO THE RIGHT AND SLIGHT VIBRATION IN STEERING WHEEL. AFTER INSPECTION IT WAS DISCOVERED THE CALIPER WAS LOCKED-UP. REPLACED FRONT RIGHT BRAKE PAD AND CALIPER. ALL 4 ROTORS WERE TURNED 01/2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509269April 23, 2013
STRUCTURE, SUSPENSION
REAR RATTLING (METAL ON METAL) UNABLE TO LOCATE. HEARD WHEN WINDOWS ARE DOWN AND DRIVING OVER A BUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509270April 23, 2013
ENGINE
ENGINE SPUTTERS THEN DIES WHILE IDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509265April 23, 2013
ELECTRICAL SYSTEM
MULTIPLE ELECTRICAL ISSUES: DASH LIGHTS GO OUT WHEN TURNING WIPERS ON/OFF. DASH LIGHTS REAPPEAR AFTER ON/OFF ACTION COMPLETE. KEY WOULD NOT START CAR, BUT WOULD LOCK/UNLOCK DOORS. WIPERS MOVE UPWARDS ABOUT 2-3 INCHES WHEN USING UNLOCK BUTTON ON KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509301April 23, 2013
TIRES
ALL 4 TIRES REPLACED 11/15/2012. ORDERED BRAND NEW KUMHO TIRES, HAD THEM MOUNTED, BALANCED AND SECURED WITH RH WARRANTY. IMMEDIATELY NOTICED THEY WERE MORE NOISY THAN THE TIRES THAT WERE ON JOURNEY BEFORE REPLACEMENT 11/15/2012. SLIGHT SHIMMY AND HUMMING NOISE. NOVEMBER 2012 - TOOK VEHICLE BACK TO SERVICE CENTER THAT MOUNTED TIRES. EXPLAINED ISSUE(S), OWNER TOLD SERVICE CENTER POSSIBLE BAD TIRE(S), REQUESTED TIRE INSPECTION. NO RESULTS FOUND. SERVICE CENTER ASKED OWNER TO DRIVE ON TIRES FOR 2/3 DAYS TO SEE IF SHIMMY IS COMING FROM FRONT OR REAR END. OWNER COMPLETED REQUESTED ACTION BY SERVICE CENTER, REPORTED SHIMMY COMING FROM REAR END AND REQUESTED ADDITIONAL INSPECTION OF TIRES. SERVICE CENTER "SAYS" THEY INSPECTED AGAIN AND FOUND NOTHING. DECEMBER -2012 OWNER RETURNED TO SERVICE CENTER FOR THIRD TIME TO REQUEST ROTATE & BALANCED. SERVICE CENTER ONCE AGAIN "SAYS" THEY ROTATED, BALANCED AND CHECKED TIRES AND FOUND NOTHING WRONG. SHIMMY AND HUMMING NOISE NOW COMPLETELY LOCATED IN FRONT OF VEHICLE. 04/21/2013 FRONT RIGHT BRAKE CALIPER AND PAD NEEDS REPLACED. CALIPER DRAGGING AND SMOKING. WHEN FRONT RIGHT TIRE WAS REMOVED TO REPLACE CALIPER TIRE WAS WOBBLY AND WOULD NOT STAND ON ITS OWN OR ROLL ON FLOOR "NORMALLY". NO OTHER TIRES WERE INSPECTED 4/21/2013. OWNER PLANS TO RETURN TO SERVICE CENTER WHERE TIRES WERE PURCHASED/MOUNTED TO REQUEST ANOTHER INSPECTION AND REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509060April 22, 2013
ENGINE
VEHICLE WILL STALL JUST AFTER IT HAS BEEN STARTED. IT WILL SOMETIMES ONLY DO THIS ONCE AND OTHER TIMES IT WILL TAKE MULTIPLE RE-STARTS BEFORE IT STAYS RUNNING. THIS IS A WEEKLY OCCURRENCE. OTHER TIMES IT WILL STALL WHILE DRIVING AT HIGHWAY SPEEDS. SO FAR, IT HAS ALWAYS RESTARTED. I HAVE TRIED BOTH KEY FOBS AND REPLACED BOTH BATTERY'S I HAVE FOUND MULTIPLE WEB SIGHTS (INCLUDING THIS ONE AT AN EARLIER DATE) STATING DODGE IS AWARE OF THIS PROBLEM AND AT ONE POINT HAD A RECALL SCHEDULED. RECALL # L02 BUT NOW IT SEEMS NOT IT IS NOT A VALID RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508976April 21, 2013
ELECTRICAL SYSTEM
UPON TRYING TO START VEHICLE, NO RESPONSE. LIGHTS, RADIO, ALL WORK FINE. AFTER LETTING SIT FOR 1 HOUR TRIED AGAIN THIS TIME AFTER TWO ATTEMPTS CAR STARTED. I SEE FROM THE WEB THIS IS A COMMON PROBLEM WITH DODGE JOURNEYS FROM 2009 TO 2013. PLEASE FIND RESOLUTION TO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508756April 19, 2013
POWER TRAIN
2012 DODGE JOURNEY CREW EXPERIENCES STALLING DURING ACCELERATION BETWEEN 0-10 MPH; MAKES A JUMPING SENSATION DURING ACCELERATION FROM A DEAD STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508767April 19, 2013
POWER TRAIN
I BOUGHT MY JOURNEY LESS THAN A YEAR AGO. SINCE I AM NOT THE ORIGINAL OWNER I GET THE SHAFT WITH A CAR W/LESS THAN 60,000. WELL, I HAD JUST GOTTEN NEW TIRES WHEN ON MY WAY HOME I APPLY THE BRAKES TO PULL INTO THE DRIVE AND HEAR A HORRIFIC METALLIC NOISE. UPON MY HUSBANDS INSPECTION THERE IS NOTHING FOUND WRONG WITH THE BRAKES OR THE FRONT OF THE CAR, AFTER NOT BEING ABLE TO STAND THE NOISE ANYMORE I HAVE HIM CHANGE THE FRONT BRAKES THE NEXT DAY, THINKING MAYBE THE TIRE GUY HAD KNOCKED SOMETHING LOOSE AND WE COULDN'T FIND IT.BRAKES STILL LOOKED GOOD, CHANGED ANYWAY. NOISE STILL HORRIBLE. NEXT DAY TOOK THE CAR TO A MECHANIC WHO INFORMED ME OF MAJOR TRANSMISSION PROBLEMS. I HAD THE CAR TRANSPORTED TO A TRANSMISSION SHOP. DIAGNOSES, TRANSFER CASE HAS GONE OUT, BAD NEWS OVER 600!!!!!!! ON BACKORDER, LET ME KNOW IT MIGHT BE UP TO 2 MONTHS BEFORE THEY COULD GET ONE TO FIX IT. I TALKED TO THE LOCAL DEALERSHIP, THEY INFORMED ME THEY COULD GET ONE SOONER. I HAD THE CAR TRANSPORTED ONCE AGAIN. AFTER BEING AT THE DEALERSHIP FOR 2 WEEKS NOW THEY ARE TELLING ME IT MAYBE ATLEAST ANOTHER MONTH. REALLY? I AM STILL WAITING. JUST WONDERING WHAT THE MAGIC NUMBER OF PROBLEMS TO ONE PART DOES IT TAKE BEFORE CHRYSLER/DODGE ADMITS THAT THERE IS A PROBLEM WITH THEM AND THEY DO A RECALL ON THESE TRANSFERCASES THAT ARE NOT LASTING AS LONG AS AN AMERICAN PART SHOULD? IF I HAD KNOWN ABOUT THIS COMMON TRANSFER BOX PROBLEM I WOULD HAVE ATLEAST BEEN THE FIRST OWNER OF A NEW VEHICLE WITH A WARRENTY NOT THE SECOND WHO GETS THE SHAFT. SO $2000.00 LATER I AM STILL WAITING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508552April 17, 2013
SERVICE BRAKES
AFTER HAVING THE BRAKES & ROTORS REPLACED IN JUNE OF 2012 AT 47K MILES, I STARTED HEARING A LITTLE SCREECH FROM MY BRAKES. I TOOK IT TO MY MECHANIC AND PAID FOR AN INSPECTION. HE FOUND THE BRAKE HOSE HAD FAILED BECAUSE IT WAS NOT SUITABLE FOR THIS BIG OF A VEHICLE. IN RETURN THAT CAUSED THE CALIPER TO COMPRESS AGAINST THE ROTOR CAUSING ABNORMALLY FAST WEAR & TEAR ON THE BRAKE PADS. MY BRAKES, ROTORS, CALIPERS & BRAKE HOSE NEED TO BE REPAIRED AFTER 13K MILES. I AM HAVING TO REPLACE THE WHOLE BRAKE SYSTEM EVERY YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508421April 16, 2013
ELECTRICAL SYSTEM
SEVERAL TIMES WITHIN THE PAST 1 1/2 MONTHS MY CAR HAS SHUT OFF WHILE DRIVING. I HAVE BEEN ABLE TO RESTART IT WITH NO PROBLEM. MOST TIMES I AM DRIVING IN A PARKING LOT AFTER THE VEHICLE HAD BEEN SITTING AWHILE. THIS LAST TIME I HAD DRIVEN IT SEVERAL MILES BEFORE IT SHUT OFF. I WAS GOING OVER RAILROAD TRACKS WHEN IT HAPPENED THEN HAD TO MAKE A TURN WITH NO STEERING AND PULL OFF THE SIDE OF THE ROAD INTO THE GRASS BECAUSE THERE WERE VEHICLES BEHIND ME. THE DEALERSHIP SAYS SINCE THEY ARE NOT GETTING AN ERROR CODE THEY CAN'T REALLY DO ANYTHING. THEY TELL ME TO COME BACK WHEN THE PROBLEM BECOMES MORE FREQUENT AND THEY WILL TRY TO GET A CODE THEN. ALL THE RESEARCH I HAVE DONE SAYS THERE HAS BEEN A RECALL ON THIS MODEL FOR THE SAME ISSUE HOWEVER MY VIN NUMBER DOES NOT FALL WITHIN THE RANGE OF THOSE THAT HAVE BEEN RECALLED. THE ARTICLE SAYS IT IS THE WIN MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508266April 15, 2013
WHEELS
TL* THE CONTACT OWNS A 2008 DODGE JOURNEY. THE CONTACT STATED THAT HE TOUCHED THE VALVE AND THE TIRE DEFLATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE VALVE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505865April 10, 2013
SERVICE BRAKES
ISSUES WITH BRAKES ON 2011 DODGE JOURNEY. RECENTLY BRAKES STARTED SQUEAKING AND SOUNDED LIKE METAL GRINDING COMING FROM THE FRONT OF THE VEHICLE. JUST RECENTLY TOOK THE VEHICLE TO DODGE DEALERSHIP ASKING THAT THEY LOOK OVER THE BRAKES, I WAS INFORMED THAT THEY ARE NO LONGER COVERED BY WARRANTY AND WILL BE AT MY EXPENSE IF ANYTHING NEEDS TO BE REPLACED. GOT A CALL A SHORT TIME LATER AND THEY SAID THAT UPON VISUAL INSPECTION THEY COULD NOT FIND ANY PROBLEMS WITH THE BRAKES. I WAS TOLD THAT THERE COULD HAVE BEEN A ROCK OR SOMETHING STUCK IN THE BRAKING SYSTEM. PROBLEM STILL PERSISTS ALTHOUGH IT IS INTERMITTENT AND USUALLY ONLY HAPPENS AT SLOWER SPEEDS WE STILL QUESTION THE SAFETY OF THE VEHICLE AND THE PROPER FUNCTIONALITY OF THE BRAKING SYSTEM.VEHICLE CURRENTLY HAS JUST OVER 24000 MILES PROBLEM STARTED SOMEWHERE AROUND 20000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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