Dodge Journey Complaints

5,556 consumer complaints on file.

#10759406August 26, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT REACHED OUT TO THE DEALER AND MANUFACTURER TO SCHEDULE AN APPOINTMENT. THEY BOTH STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE VEHICLE WOULD SHUTTER AND ALL THE WARNING LIGHTS FLICKERED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS PLACED IN A WAITING LIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759494August 26, 2015
TIRES
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY EQUIPPED WITH KUMHO SOULUS KH16 TIRES, SIZE: 225/55/R16. THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS LOW. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT ALL OF THE TIRES WERE LEAKING AIR. THE VEHICLE WAS TAKEN TO A DEALER, WHO STATED THAT THE TIRE WAS DEFECTIVE AND CONFIRMED THAT THE TIRE NEEDED TO REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759503August 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE WARNING GAUGE LIGHT ILLUMINATED AS THE WINDOW WIPERS, HEADLIGHTS, AND HORN ACTIVATED INDEPENDENTLY. MOMENTS LATER, THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759116August 25, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT OBSERVED THAT ALL OF THE WINDOWS WERE SEPARATING FROM THE VEHICLE. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759162August 25, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759285August 25, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758794August 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT MADE AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. IN ADDITION, THE CONTACT STATED THAT WHEN THE VEHICLE FAILED TO START SEVERAL TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758797August 24, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758820August 24, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT NOTICED SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COOLANT RESERVOIR WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,693.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10758843August 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758962August 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759013August 24, 2015
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
TODAY 8-24-15 MY 2011 DODGE JOURNEY SHUT OFF AS I WAS DRIVING DOWN A ROAD. THERE WAS NO PRIOR INDICATION THE CAR ALL OF THE SUDDEN WOULD NOT STEER , BRAKE OR DO ANYTHING . THE ELECTRIC WAS STILL ON BUT THE CAR COMPLETELY SHUT OFF . I HAD TO USE ALL MY STRENGTH TO MANEUVER IT OFF THE ROAD AND WAIT FOR IT TO SLOW DOWN . MY CHILD WAS IN THE CAR . THIS IS THE SECOND INCIDENT THIS HAS HAPPENED - 1ST BEING IN MARCH 2015. BOTH HAVE BEEN REPORTED TO CHRYSLER . BOTH TIMES I HAVE BROUGHT TO MY LOCAL MECHANIC AND IT WAS SET UP FOR COMPUTERIZED DIAGNOSTIC TESTING AND BOTH TIME THREW NO ERROR CODES. MY MECHANIC BELIEVES IT IS AN ISSUE WITH THE WIN MODULE OR SOMETHING THAT IS MAKING THE CAR IGNITION FAULTY AND TURNING TO ACCESSORY MODE . IT IS UNSAFE TO DRIVE AND I HAVE CONTACTED CHRYSLER BECAUSE THEY NEED TO STAND BEHIND THEIR PRODUCT . THEY ARE UNWILLING TO MAKE IT A PRIORITY AND HAVE NOT OFFERED A RESOLUTION . JUST A NOTE , THE 2009 AND 2010 VERSION OF THIS VEHICLE HAVE BEEN RECALLED FOR SAME ISSUE . I HAVE SET UP APPT TO HAVE IT DIAGNOSED BY CHRYSLER SERVICE CENTER AS THEY HAVE INDICATED -HOWEVER , THE ONLY TIME THEY COULD FIT ME IN WAS A FULL WEEK AWAY . SO NOW I WAIT BECAUSE THEY FEEL THAT MY CAR IS SAFE ? AND HAVEN'T EVEN OFFERED A RENTAL ?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758618August 23, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
MY HUSBAND WAS DRIVING THE CAR WHEN ALL OF A SUDDEN THE RADIO, ALL THE LIGHTS INSIDE, THE DASHBOARD, AND EVERYTHING JUST STOPPED BUT THE CAR WAS STILL RUNNING. HE HAD TO PULL OVER, TURN OFF THE ENGINE AND THEN RESTART IT FOR THINGS TO TURN BACK ON. A FEW DAYS LATER I WAS DRIVING AND ALL THE LIGHTS INSIDE THE CAR TURNED ON SIMULTANEOUSLY FOR NO REASON. THIS HAPPENED A FEW TIMES DURING THE SHORT DRIVE. HASN'T HAPPENED SINCE BUT MECHANIC ASKED ME TO CALL DODGE TO CHECK ON RECALL. NO RECALL WHEN I CALLED DODGE BUT OTHERS HAVE NOTICED SIMILAR INCIDENTS WITH THEIR DODGE JOURNEYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758601August 22, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE ERUPTED INTO FLAMES WHILE SITTING IN THE DRIVEWAY. THE CAR WAS OFF AND HAD NOT BEEN DRIVEN FOR ABOUT 12 HOURS. THE VEHICLE HAD BEEN INTO THE DEALERSHIP SEVERAL TIMES FOR THE RADIO, NAVIGATION, BACK UP CAMERA SHORTING OUT WHILE COMING TO A STOP. THE NIGHT BEFORE THE FIRE THE VEHICLES BACK UP CAMERA SHORTED OUT AND CAME BACK ON WHILE REVERSING OUT OF A PARKING SPOT. WE WERE GOING TO TAKE THE CAR INTO THE DEALERSHIP FOR THIS PROBLEM ON 08-06-2015. THE NEIGHBORS CAME AND GOT MY WIFE AND CHILDREN OUT OF THE HOUSE AND CALLED THE FIRE DEPARTMENT. I HAVE PICTURES OF THE FIRE AND ALL SERVICE RECORDS OF THE VEHICLE LEADING UP TO THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10750335August 21, 2015
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750430August 21, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750246August 21, 2015
ELECTRICAL SYSTEM
I HAVE RECEIVED A RECALL NOTICE, IN JUNE I WAS TOLD MY VEHICLE WAS 'ON THE LIST' FOR REPAIR. IT IS NOW ALMOST THE END OF AUGUST AND MY VEHICLE IS STILL 40 DOWN ON THE LIST. DODGE IS SENDING ONE OUT AT A TIME - AND WILL NOT SEND A NEW ONE UNTIL THE DEALER CAN DEMONSTRATE INSTALLATION OF THE LAST ONE SENT. MY CAR RANDOMLY WONT START AT TIMES, JUST WONT START. THIS IS A SAFETY BASED RECALL AND THESE TIME DELAYS ARE NOT ACCEPTABLE. I WAS NOW TOLD TODAY THAT THERE HAVE BEEN MORE RECALLS, BASED ON MORE SPECIFIC PART LIST- AND AS SUCH THE THE LIST WILL BE JIGGLED BASED ON THE ACTUAL PART I NEED. HOW DO IS THIS ACCEPTABLE- ITS NOT THE DEALERS, MY CAR IS UNSAFE AND DODGE WILL NOT SHIP PARTS IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750008August 20, 2015
ENGINE, ELECTRICAL SYSTEM
WHEN I ATTEMPTED TO START THE VEHICLE BY PLACING MY FOOT ON THE BREAK AND PRESSING THE START ENGINE BUTTON, THE CAR INITIALLY BEGAN TO START BUT THEN SHUT OFF (IT WAS ON A HALF TANK OF GAS). I RELEASED THE BREAK, AND THEN MADE A SECOND ATTEMPT; PRESSING THE BREAK AND PRESSING THE START ENGINE BUTTON. THIS TIME THE ENGINE REPEATED THE INITIAL VEHICLE START SOUND (AS IF IT WERE COUGHING), UNTIL I HIT THE START ENGINE BUTTON TO TURN CANCEL THE PROCESS OR TURN THE ENGINE OFF. THE VEHICLE STARTED SUCCESSFULLY ON THIRD ATTEMPT. WHEN I GOT HOME, I NOTICED THAT THE VEHICLE'S ENGINE ICON WAS ON - NOT BLINKING, JUST ON. I TURNED OFF MY ENGINE, AND THEN TURNED IT BACK ON AND THE ENGINE ICON LIT UP AGAIN. THIS MORNING WHEN I WAS DISCUSSING IT WITH MY HUSBAND HE LET ME KNOW THAT A FEW DAYS AGO THE JOURNEY HOOD WAS POPPED. I DON'T EVEN KNOW WHERE THE HOOD POPPER IS, AND NONE OF MY PERSONAL BELONGINGS GOT SNAGGED ON ANYTHING SO I DON'T BELIEVE I AM THE ONE WHO POPPED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750148August 20, 2015
SERVICE BRAKES
RECEIVED RECALL FOR BRAKES. I WAS CHARGED $50 BUT BRAKES WERE REPLACES FOR FREE, SO I WAS TOLD. THE ROTORS WERE REWORKED AT THAT TIME ALSO. CONTINUED PROBLEMS TO THIS DAY. BRAKES IN FRONT HAVE BEEN REPLACED 3 TIMES AND BACK BRAKES TWICE. EACH TIME I TOOK CAR BACK WITH COMPLAINTS I WAS TOLD I NEEDED AN ALIGNMENT. TOOK AUTO TO AN OUT OF STATE DEALERSHIP AND WAS TOLD THAT THE ROTOR WAS WARPED. I HAVE HEARD RUMORS TO THE EFFECT THAT THERE IS A DEFECT IN THE FRONT SUSPENSION. THE LOAD IS TOO HEAVY FOR BASE. DID CHRYSLER KNOW THIS AND STILL TRYING TO SELL A DEFECTIVE PRODUCT? I WOULD LIKE TO BE COMPENSATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749703August 19, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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