Dodge Journey Complaints

5,556 consumer complaints on file.

#11030117September 27, 2017
AIR BAGS
RECIEVED A PETTER IN MAIL ABOUT A RECALL FOR MY CAR. THERE WAS AN ERROR IN THE POWER SUPPLY UNIT THAT COULD EITHER MAKE THE AIRBAG DEPLOY RANDOMLY WOTHOUT WARNING OR PREVENT IT FROM OPENING AT ALL IN THE EVENT OF AN ACCIDENT CALLED DEALERSHIP IN REFERENCE TO RECALL, WAS TOLD THEY DID NOT HAVE THE PART NESSESARY AND DID NOT KNOW WHEN THEY WOULD HAVE THE PART AND TO CALL BACK NEXT WEEK CALLED BACK NEXT WEEK AND WAS TOLD TO LEAVE A MESSSAGE THAT WOULD BE RETURNED, IT NEVER WAS. WENT IN PERSON AND WAS TOLD THEY HAD NO RECORD OF ME CALLING AND THEY STILL DID NOT HAVE THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030188September 27, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 10 MPH, THE FRONT END OF THE VEHICLE MADE AN ABNORMAL CLANKING NOISE. ADDITIONALLY, WHEN TRAVELING 80 MPH ON UNEVEN SURFACES, THE VEHICLE SWAYED. THE VEHICLE WAS TAKEN TO WELLS MOTOR COMPANY (1600 US HIGHWAY 27 S, AVON PARK, FL 33825) WHERE IT WAS DIAGNOSED THAT THE SWAY ARM BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP (2875 MALL HILL DR, LAKELAND, FL 33810) WHERE IT WAS DIAGNOSED THAT THERE WAS NORMAL WEAR AND TEAR ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO LAKE WALES CHRYSLER DODGE JEEP (21529 HIGHWAY 27 LAKE, WALES, FL 33850) WHERE IT WAS DIAGNOSED THAT THE FRONT END NEEDED TO BE GREASED. THE VEHICLE WAS STILL BEING SERVICED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030221September 27, 2017
ELECTRONIC STABILITY CONTROL (ESC)
ABS LIGHT CAME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030223September 27, 2017
EXTERIOR LIGHTING
DAY TIME RUNNING LIGHTS. THE JOURNEY HAS DAYTIME RUNNING LIGHTS INSTALLED BUT NOT ACTIVATED. I CONTACTED MY LOCAL DEALER AND WAS TOLD THEY ARE ONLY ACTIVATED IF THE CAR WAS SOLD NEW IN A STATE THAT REQUIRED THEM. THE DEALER SAID THEY CAN ACTIVATE BY HOOKING UP THEIR FACTORY SCANNER BUT IT WOULD COST ME SEVERAL HUNDRED DOLLARS. I DON'T UNDERSTAND WHY I NEED TO PAY TO HAVE A SAFETY FEATURE THAT WAS INSTALLED AT THE FACTORY ACTIVATED. THERE IS RESEARCH THAT SHOWS DAYTIME RUNNING LIGHTS SAVE LIVES AND SOME OF THE STATES I TRAVEL TO REQUIRE THAT I TURN ON MY HEADLIGHTS IF I DON'T HAVE DAYTIME RUNNING LIGHTS. I DISCOVERED THIS RIGHT AFTER WE BOUGHT THE VEHICLE USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029948September 26, 2017
UNKNOWN OR OTHER
MY ABS LIGHT ON THE DASH ILLUMINATED A MONTH AFTER PURCHASING THIS VEHICLE. THE DEALER SHUT IT OFF. IT STAYS OFF A DAY, MONTH OR SEVERAL MONTHS. THERE IS NO WAY TO DETERMINE HOW LONG IT WILL REMAIN OFF. EVERY TIME I GET AN OIL CHANGE, IT IS TURNED OFF. LAST WEEK, IT WOULD NOT TURN OFF. I WOULD NOT BE CONCERNED BUT WINTERS IN MICHIGAN REQUIRE THE ABS FUNCTIONING. NOT SURE IF THIS IS A PROBLEM WITH OTHER JOURNEYS BUT BEFORE SPENDING SEVERAL DOLLARS ON REPAIRS, I THOUGH I'D CONTACT YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025377September 25, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE CONTACT BROUGHT THE VEHICLE TO THE VICTORVILLE MOTORS DEALER (14617 CIVIC DRIVE, VICTORVILLE, CA 92394; 760-733-8484) FOR THE RECALL REPAIR. APPROXIMATELY TWO DAYS AFTER THE RECALL REPAIR, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED THE SAME DEALER WHO INFORMED THE CONTACT THAT THE RECALL REPAIR WAS COMPLETED, BUT THEY WERE UNABLE TO SHOW HER THE REMOVED PARTS. THE DEALER ALSO INFORMED THE CONTACT THAT THE AIR BAG WARNING INDICATOR ILLUMINATING COULD MEAN SEVERAL OTHER POSSIBLE AIR BAG FAILURES, AND THE VEHICLE WOULD NEED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A VIN SEARCH WAS COMPLETED AND NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS) WAS STILL LISTED AS RECALL INCOMPLETE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025417September 25, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. DURING AN OIL CHANGE AT GLENBROOK HYUNDAI (4801 COLDWATER, RD, FT. WAYNE, IN, 260-484-9531) THE TECHNICIAN NOTICED THAT THE AIR BAG INDICATOR WAS ILLUMINATED. THE CONTACT WAS INFORMED THAT THERE WERE TWO RECALLS: NHTSA CAMPAIGN NUMBERS: 16V047000 (AIR BAGS) AND 14V37300 (ELECTRICAL SYSTEM, AIR BAGS). THE CONTACT WAS REFERRED BACK TO THE DEALER WHERE THE RECALLS WERE REPAIRED; HOWEVER, THE AIR BAG INDICATOR REMAINED ILLUMINATED AFTER THE REPAIRS. THE TECHNICIAN RECOMMENDED DIAGNOSTIC TESTING TO DETERMINE THE CAUSE OF THE AIR BAG ISSUE. THE CONTACT DID NOT WANT TO BE RESPONSIBLE FOR THE DIAGNOSTIC TEST FEE; THEREFORE, THE TEST WAS NOT PERFORMED AND THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025144September 23, 2017
ELECTRICAL SYSTEM
WHEN CAR IS PARKED AND HAS SECURITY ALARM SET THE HORN WILL HONK ON AND OFF ON ITS OWN AND DEALERSHIP BLAMES THE PCM BRAIN OF VEHICLE AND KNOW OF A FEW OTHERS WHO HAVE TAKEN IN THEIR OWN DODGE JOURNEYS FOR THE SAME ISSUES AND THEY SAY IS A RECALL IN EFFECT ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024969September 22, 2017
ENGINE, VEHICLE SPEED CONTROL
MY VEHICLE HAS BEEN CONSTANTLY STALLING OUT WHILE IN MOTION AND IT IS UNSAFE TO DRIVE. MY VEHICLE ALSO PICKS UP SPEED RANDOMLY WITHOUT EXCELLING THE GAS PEDAL. I HAVE A FAMILY OF FIVE AND DUE TO THIS ISSUE WE ARE HAVING TO BORROW OTHER VEHICLES. ITS SAD THAT DODGE HAS NOT DONE ANYTHING ABOUT THIS ISSUE AS I SEE 100'S OF PEOPLE HAVE BEEN MAKING THE SAME ONLINE REPORTS. I HAVE ONE YEAR LEFT ON THIS VEHICLE AND WAS SO HAPPY UNTIL THIS ISSUE AROSE. I DO NOT WANT TO START OVER WITH A VEHICLE & DUE TO SO MANY COMPLAINTS I FEEL LIKE DODGE SHOULD AT LEAST WAIVE DOWN PAYMENT DEPOSITS TO GET THESE VEHICLES OFF THE ROAD BEFORE A HUGE LAWSUIT IS DONE AGAINST THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025120September 22, 2017
AIR BAGS
IN AN ACCIDENT WHERE FRONT AND BACK END OF THE CAR WERE HIT. AIRBAGS DEPLOYED. MANUAL SAYS THAT KNEE AIRBAG IS JUST BELOW STEERING COLUMN. ACTUAL AIRBAG DEPLOYED DOWN BY FEET - DIRECTLY IN LINE WITH EMERGENCY BRAKE PEDAL. SINCE DRIVERS FOOT WAS ON THE BRAKE, THE AIRBAG CRUSHED THE DRIVERS FOOT AGAINST THE BRAKE PEDAL CAUSING PERMANENT DAMAGE TO FOOT. DRIVER WAS GOING STRAIGHT AND IN THE PROCESS OF STOPPING WHEN HIT IN THE REAR CAUSING DRIVER TO HIT THE CAR AHEAD. IT WAS ON A 4 LANE CITY STREET. 4 CARS INVOLVED IN ACCIDENT- ALL GOING STRAIGHT AT A LIGHT. 2 OLDER CARS WITH NO AIRBAGS WERE ABLE TO DRIVE AWAY. THEY WERE THE FRONT CARS. DODGE JOURNEY WAS 3RD. DRIVER OF DODGE JOURNEY WAS THE ONLY INJURY. GETTING READY FOR 3RD SURGERY. THIS ACCIDENT HAS CAUSED A PERMANENT DISABILITY. DRIVER WILL NEVER WALK NORMALLY AGAIN...UPDATED 09/26/17 *BF ...UPDATED 10/03/17 *BF UPDATED 7/19/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11024874September 21, 2017
FUEL/PROPULSION SYSTEM
IT WILL STALL WHEN IDLING. TWO SEPARATE OCCASIONS I COULD HAVE BEEN SERIOUSLY INJURED. WHEN TURNING LEFT INTO AN INTERSECTION IT WOULD NOT GIVE ANY GAS AND THE PERSON COMING THRU THE LIGHT HAD TO SLAM ON THE BRAKES TO KEEP FROM BROADSIDING MY VEHICLE. SECOND TIME IT HAPPENED WHILE DRIVING, I HAD PULLED OUT OF A DRIVEWAY AND IT WOULD NOT GIVE ME ANY GAS. I HAVE TAKEN IT TO A FEW DEALERS AND THEY DON'T KNOW WHAT IT IS. I FINALLY TOOK IT BACK TO THE PLACE WHERE I PURCHASED IT AND THEY CHANGED THE FUEL THROTTLE BODY. THAT WAS 8/21/2017. AS OF 9/21/17 IT STALLED ON ME AGAIN WHILE IN IDLE. I AM SO IRRITATED WITH THIS AND FEEL STUCK. THIS HAS BEEN GOING ON A MONTH AFTER I BOUGHT IT AND WAS TOLD TO TRY DIFFERENT THINGS AND IT ONLY KEPT GETTING WORSE. I HAVE BEEN TOLD UNLESS THE LIGHT COMES ON, THERE IS NOTHING THEY CAN DO.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024601September 20, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 70 MPH ON THE EXPRESSWAY, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON THE FIRST ATTEMPT; HOWEVER, THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HADDAD DODGE, 3000 HARRIS RD, BAKERSFIELD, CA, 93313), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V907000 (ENGINE). THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024681September 20, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THE WINDSHIELD WIPERS ACTIVATED, THE VEHICLE LIGHTING SUDDENLY ILLUMINATED, AND A BURNING ODOR WAS PRESENT. THE VEHICLE SHUT OFF AND WAS TOWED TO THE DEALER (SIMI VALLEY DODGE LOCATED IN SIMI VALLEY, CA) WHERE IT WAS DIAGNOSED THAT A WIRE HARNESS CAUGHT ON FIRE AND MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000. ...UPDATED 11/15/17 *BF UPDATED 9/7/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11024710September 20, 2017
VEHICLE SPEED CONTROL
OUR ACCELERATOR PEDAL SNAPPED OFF WHILE ACCELERATING. THIS WAS DURING RUSH HOUR TRAFFIC ON I-55 IN ILLINOIS BY MILE MARKER 261. THE VEHICLE WAS IN MOTION ALREADY, THE BROKEN GAS PEDAL HAPPENED WHEN I WENT TO ACCELERATE FURTHER. I WAS DRIVING STRAIGHT. THERE WAS NO SHOULDER ON THE LEFT WHERE I WAS TRAVELING AND I HAD TO CROSS MULTIPLE LANES OF TRAFFIC TO GET TO THE RIGHT SHOULDER. IF I HAD TO STOP, I WOULD NOT HAVE BEEN ABLE TO GET OUT OF DRIVING LANES AS THE PEDAL SNAPPED ALL THE WAY UP WHERE THE SHAFT MEETS THE FIREWALL. ILLINOIS STATE POLICE CAME TO ASSIST AFTER DODGE REFUSED TO SEND A TOW TRUCK BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY, WHEN I COMMUNICATED THAT THIS WAS FAR MORE THAN A WARRANTY ISSUE, THEY RESPONDED BY STATING THAT THE SUPERVISOR WAS "TOO BUSY" TO SPEAK WITH ME DESPITE OUR CHILDREN AND US BEING STRANDED ON THE SIDE OF I-55 DURING RUSH HOUR. THE PEDAL IS MADE OUT OF A PLASTIC AND THIS PLASTIC SNAPPED EASILY UNDER NORMAL DRIVING CONDITIONS. THERE ARE APPROXIMATELY 97,000-98,000 MILES ON OUR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024744September 20, 2017
ENGINE
WHILE DRIVING WITH OUR TWO CHILDREN IN THE VEHICLE THE ENGINE SHUT OFF AND THE POWER STEERING AND POWER BRAKES DID NOT WORK, THERE WAS NO CONTROL OVER THE VEHICLE. LUCKILY IT WAS A CITY SIDE ROAD AND WE WERE ABLE TO COAST TO A STOP WITHOUT HITTING ANYTHING OR GETTING REAR ENDED. NOTHING WOULD WORK ON THE VEHICLE. AFTER ABOUT 10 SECONDS THE ENGINE STARTED BACK UP WITHOUT HAVING THE BRAKE PRESSED OR PRESSING THE START BUTTON. MY WIFE DROVE THE VEHICLE BACK TO OUR HOUSE WHICH WAS ABOUT SIX BLOCKS AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023917September 18, 2017
UNKNOWN OR OTHER
MY VEHICLE WILL NOT START. I TURN THE KEY AND I HEAR ONE CLICK. IT HAS A NEW BATTERY INSTALLED. THE ENGINE ALSO DIED ON MULTIPLE OCCASIONS AFTER BEING PUT IN REVERSE. I CAN'T JUMP START MY CAR OR ANYTHING. IT REFUSES TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023958September 18, 2017
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE INSTRUMENT PANEL LIGHTS FLICKERED OFF AND ON AND THE INSTRUMENT GAUGES WOULD NOT REMAIN ILLUMINATED. ALSO, THE REAR BRAKE LIGHT BULBS BURNED OUT ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURES WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023473September 14, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), AIR BAGS
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING 55 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE ABS AND ANTI-SKID WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DIAGNOSIS WAS UNKNOWN; HOWEVER, BOTH THE FRONT AND REAR BRAKE PADS AND FRONT ROTORS WERE REPLACED. THE FAILURE PERSISTED AND THE INDEPENDENT MECHANIC INFORMED THE CONTACT OF A RECALL, AND SUGGESTED HE CALL THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE VEHICLE WAS TAKEN TO WALDORF DODGE (2294 CRAIN HWY, WALDORF, MD 20601 (301) 232-0946) WHERE THE AIR BAG RECALL WAS SERVICED. THE CONTACT INFORMED THE DEALER OF THE BRAKE FAILURE, BUT THE DEALER FAILED TO DIAGNOSE OR REPAIR THE BRAKE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS APPROXIMATELY 207,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024370September 14, 2017
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE MONITORING SYSTEM PROBLEMS. *BF THE CONSUMER STATED TPMS WAS CORRODED. UPDATED 09/26/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023338September 13, 2017
SERVICE BRAKES
I BOUGHT THIS VEHICLE BRAND NEW IN 2010 AND DID NOT HAVE TO CHANGE THE BRAKES ON IT UNTIL 2014 - NOW, I HAVE TO CHANGE ALL 4 OF THE BRAKES RIGHT DOWN TO THE ROTORS EVERY YEAR (ALL 4 PADS AND ROTORS CHANGED 2014, 2015, 2016 AND NOW 2017, WITH CALIBERS CHANGED IN 2016 AS WELL)! THERE IS NEVER ANY SQUEAK FROM THE BRAKES OR OTHER NOISES OR FAILURE TO STOP UNTIL ALL OF A SUDDEN, THE BRAKES GRIND LOUDLY WHEN USED AND THE VEHICLE REQUIRES A GREAT DISTANCE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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