Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10217851February 12, 2008
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
TL*THE CONTACT OWNS A 2000 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 35-45 MPH, THE CONTACT NOTICED GAS LEAKING ON THE FUEL RAIL. THE GASOLINE SMELL ENTERED THE PASSENGER COMPARTMENT. THE FAILURE OCCURRED TWICE. THE CONTACT DISCOVERED A LEAK UNDER THE HOOD. DAIMLER CHRYSLER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V268000 (FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM). THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 36,000. UPDATED 06/09/2008. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217718February 11, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TOOK VEHICLE FOR STATE INSPECTION-SUDDEN NEED FOR NEW BRAKES PER DEALERSHIP-SAID BRING IT IN WITH IN 300-500 MILES FOR BRAKE JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217761February 11, 2008
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PARK THE VAN,GO OUT AND VAN WILL NOT START-NO RADIO OR LIGHTS LEFT ON. DEALERSHIP HAS CHECKED THE BATTERY SEVERAL TIMES AND SAID IT WAS NOT THE BATTERY YET IT STILL DOES IT AND THIS IS GOING ON TO TWO YEARS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217449February 8, 2008
CHILD SEAT:MATERIAL/PADDING, CHILD SEAT, ENGINE AND ENGINE COOLING
ON NOVEMBER 28, 2007 MY 2 YEAR OLD SON, DYLAN FISHER DEPETRO LOST HIS LIFE, ALONG WITH 9 MONTH OLD AMELIA DEMEUSE, TO A MINIVAN FIRE THAT ALSO SERIOUSLY INJURED TWO OTHERS IN THE TOWN OF LUXEMBURG, WI. OUR SON'S SITTER RAN SOME ERRANDS FOR ANOTHER LITTLE GIRL'S 1ST BIRTHDAY. WHILE SHE WAS IN A HARDWARE STORE, PURCHASING DECORATIONS, THE MINIVAN, HOLDING FIVE CHILDREN (ALONG WITH MY SON) CAUGHT FIRE. THE CAUSE REMAINS UNDER INVESTIGATION. I HOLD NO ANGER TOWARDS SUE LALUZERNE, THE SITTER. SHE LOVED MY SON AND MY SON LOVED HER. HOWEVER, I KNOW THAT MY SON'S DEATH WAS NOT IN VAIN. HE WAS CALLED HOME TO JESUS FOR A REASON AND I FEEL IT'S MY CALLING TO ENSURE THAT SOMETHING LIKE THIS NEVER HAPPENS AGAIN. THE MINIVAN WAS DESTROYED BY FIRE IN LESS THAN 5 MINUTES. MY SON WAS PRONOUNCED DEAD AT THE SCENE FROM SMOKE INHALATION AND SOOT. HE PROBABLY ONLY TOOK TWO BREATHS BEFORE BECOMING UNCONSCIOUS. ALTHOUGH THE CAUSE HAS NOT BEEN DETERMINED, I FIRMLY BELIEVE THAT THERE IS NO EXCUSE FOR A VEHICLE BECOMING CONSUMED IN FLAMES IN SUCH A SHORT TIME. MY SON WAS IN A CAR SEAT THAT WAS BUILT INTO THE MINIVAN; A SEAT THAT CONTAINED HIGHLY FLAMMABLE, TOXIC MATERIALS. WE ARE WORKING WITH GIL ROSS, A LAWYER OUT OF CHICAGO, TO HELP US DURING THIS TIME. THERE IS NO AMOUNT OF MONEY THAT COULD EVER EASE THE PAIN OF LOSING MY CHILD. WHAT I REALLY WANT TO HAPPEN OUT OF ALL OF THIS IS FOR THE AUTO INDUSTRY TO STOP USING FLAMMABLE MATERIALS IN THEIR SEATS, ESPECIALLY IF CAR SEATS ARE BUILT IN. I WANT PEOPLE TO BE TRAINED IN THE USE OF CAR SEATS IN CPR CLASSES ACROSS THE NATION AND A MECHANISM FOR QUICK RELEASE OF A CAR SEAT IN THE EVENT OF AN ACCIDENT OR FIRE. I ASK FOR YOUR HELP IN MAKING THE WORLD AWARE OF THIS SAFETY ISSUE AND HELPING US TO CHANGE THE SAFETY STANDARDS. MY SON DESERVES THIS. THANK YOU. *TR
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
2
#10217477February 8, 2008
SEAT BELTS, AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2007 DODGE GRAND CARAVAN. WHILE DRIVING 30 MPH, A VEHICLE CRASHED INTO THE REAR DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE VEHICLE SPUN, ROLLED OVER INTO A DITCH, AND LANDED ON ITS ROOF. THE SIDE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELTS DID NOT LOCK. THE CONTACT WAS INFORMED THAT WHEN HE PURCHASED THE VEHICLE, THE SEAT BELTS WOULD LOCK IN CASE OF A ROLLOVER. THE DRIVER AND FRONT PASSENGER WERE EJECTED FROM THE SEAT BELTS AND STRUCK THEIR HEADS. THE DRIVER SUSTAINED A MISALIGNED BACK AND UPPER AND LOWER SPINAL STRAIN. THE DRIVER SUSTAINED A CUT HAND AND UPPER AND LOWER SPINAL STRAIN. THE VEHICLE WAS TOWED AND DETERMINED TO BE DESTROYED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 32,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10216978February 5, 2008
STEERING:RACK AND PINION:RACK
WHINING NOISE COMING FROM STEERING UNIT. MINIMAL POWER STEERING FLUID LOSS. FIRST DEALER COULD NOT DIAGNOSE PROBLEM, THEN MISDIAGNOSED. SECOND DEALER DIAGNOSED AS NEEDING NEW RACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216991February 5, 2008
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL*THE CONTACT OWNS A 2000 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 25 MPH, THE SERPENTINE BELT DETACHED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC AND THE SERPENTINE BELT WAS REPLACED. MONTHS LATER, WHILE DRIVING THROUGH A SMALL PUDDLE OF WATER, THE SERPENTINE BELT FAILED AGAIN. IN ADDITION, THE BATTERY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL AND THE POWER STEERING FAILED. THE CONTACT TOOK THE VEHICLE TO A DEALER AND THEY REPAIRED THE MOTOR MOUNT FOR THE SERPENTINE BELT AND INSTALLED A DISC TO HOLD THE BELT IN PLACE. AFTER THE REPAIR WAS MADE, THE SERPENTINE BELT WOULD CONTINUE TO DETACH WITHOUT WARNING. THE FAILURE USUALLY OCCURRED IN RAINY CONDITIONS. THE MANUFACTURER HAS BEEN UNABLE TO CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 131,000. UPDATED 02-19-08 *BF UPDATED 02/19/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216935February 4, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CAR WAS PUT INTO DRIVE, AS I STARTED TO DRIVE, I NOTICED THE ENGINE RACING. I LOOKED DOWN AND SAW IT WAS IN FIRST GEAR. I SHIFTED TO NEUTRAL AND THE ENGINE RACED, I ENGAGED THE TRANSMISSION AGAIN AND IT SLAMMED INTO DRIVE AND SPUN THE WHEELS FOR A MOMENT THEN DROVE NORMALLY. IT HAS BEEN ACCELERATING WHILE IN DRIVE ON ITS OWN ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216800February 3, 2008
STEERING:RACK AND PINION
NOISE IN STEERING WHEN FIRST STARTED TOOK IT TO DEALER SAID IT WAS INTERNAL LEAK IN RACK & PINION CHECKED SERVICE RECORD AND SAW THAT RACK&PINION WAS REPLACED A YEAR AGO.CONFRONTED SERVICE DEPARTMENT THEY SAID WARRANTY HAD EXPIRED. IN MY OPINION APART AS IMPORTANT AS THIS SHOULD NOT NEED TO BE REPLACED IN ONE YEAR. ALSO NOTICE THAT ALOT OF PEOPLE COMPLAINING ABOUT THIS SAME PROBLEM ON THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216814February 3, 2008
SUSPENSION:FRONT:MACPHERSON STRUT, STRUCTURE
CORROSION OF BOTH FRONT STRUT TOWERS ON LATE 1990'S - EARLY 2000 DODGE CARAVANS. DODGE IS AWARE OF THE PROBLEM AS THEY ADDRESS IT IN A TSB. THE REFER TO IT AS A COSMETIC PROBLEM WHEN IT IS CLEARLY A SAFETY ISSUE. IF NOT REPAIRED AT HIGH COST TO MANY THOUSANDS OF VEHICLES, CONTROL WOULD BE LOST WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217190January 31, 2008
AIR BAGS
1998 DODGE GRAND CARAVAN WITH DEFECTIVE CLOCKSPRING. CONSUMER STATED THAT THE RECALL STATED IF THE PROBLEM WASN'T ACKNOWLEDGED THEN, AND DID HAPPEN IN THE FUTURE TO TAKE IT TO GET IT FIXED FREE. CONSUMER WAS TOLD NO ABOUT GETTING REIMBURSED FOR REPAIR. KB THE CONSUMER WAS DENIED REIMBURSEMENT BECAUSE THE CONSUMER TOOK HIS VEHICLE TO A PRIVATE SHOP INSTEAD OF THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216629January 31, 2008
STEERING:RACK AND PINION:RACK
TL*THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE POWER STEERING RACK FAILED. WHEN THE STEERING WHEEL WAS TURNED, SHE HEARD A LOUD NOISE. THE NOISE HAS GROWN PROGRESSIVELY WORSE. THE DEALER STATED THAT SEVERAL VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 57,000 AND FAILURE MILEAGE WAS 56,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216412January 29, 2008
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL*THE CONTACT OWNS A 1999 DODGE GRAND CARAVAN. WHILE DRIVING 30 MPH IN THE RAIN, THE SERPENTINE BELT DETACHES. THE MECHANIC REPLACED THE BELT EIGHT TIMES; HOWEVER, THE FAILURE RECURRED ON JANUARY 25, 2008. THE MECHANIC ADVISED THAT THE DEALER SHOULD PERFORM A DIAGNOSTIC. THE DEALER REPLACED THE PULLEY BRACKET, THE BOLTS, AND THE SERPENTINE BELT ACCORDING TO THE MANUFACTURER'S TECHNICAL SERVICE BULLETIN. THE FAILURE RECURRED ON JANUARY 27, 2008. THE CURRENT MILEAGE IS 160,669 AND FAILURE MILEAGE WAS 605. UPDATED 02/14/08. *LJ UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216149January 26, 2008
STEERING:RACK AND PINION:RACK
STEERING FLUID LEAK AT RACK AND PINION (STEERING);DEALER SAYS THAT UNIT NEEDS REPLACED. FLUID LOSS COULD RESULT IN LACK OF STEERING CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215981January 25, 2008
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. EVER SINCE THE VEHICLE WAS PURCHASED, THE CONTACT HEARS A THUMPING AND KNOCKING SOUND WHEN THE TRANSMISSION IS PLACED INTO DRIVE. THERE IS ALSO TAPPING IN THE ENGINE. HE TOOK THE VEHICLE TO THE DEALER SEVERAL TIMES, BUT THE FAILURE PERSISTS. ON JANUARY 15, 2008, THE DEALER STATED THAT THE ENGINE LIFTERS FAILED AND ALL OF THEM NEEDED TO BE REPLACED. THE DEALER REPLACED ONE LIFTER AND DECLARED THE VEHICLE REPAIRED. AFTER LEAVING THE DEALER, THE NOISE WAS STILL PRESENT. THE CURRENT MILEAGE WAS 66,128 AND FAILURE MILEAGE WAS 61,287. UPDATED 02/11/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215985January 25, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2006 DODGE GRAND CARAVAN. WHILE DRIVING BETWEEN 5 -20 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER REPLACED THE FRONT BRAKE CALIPER, PISTON, AND ROTOR. THE FAILURE CEASED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REGULAR SCHEDULED MAINTENANCE AND THEY STATED THAT THE FRONT BRAKE PADS WERE WEARING. THE FAILURE MILEAGE WAS 21,000 AND CURRENT MILEAGE WAS 35,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216011January 25, 2008
STEERING:RACK AND PINION:RACK
TL*THE CONTACT OWNS A 2006 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS AT A SHOP FOR A ROUTINE INSPECTION, THE MECHANIC STATED THAT THE RACK AND PINION WAS DEFECTIVE. THE CONTACT NOTIFIED THE DEALER AND THEY STATED THAT THE PARTS FOR THE REPAIR WERE ON BACK ORDER AND DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 45,345.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216038January 25, 2008
STEERING:COLUMN
TL*THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THERE IS A LEAK IN THE STEERING WHEEL COLUMN. THE DEALER INFORMED HER THAT THE PARTS WERE ON BACK ORDER AND THEY DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. THE REPAIR WILL COST $550. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215885January 24, 2008
STEERING:RACK AND PINION, EQUIPMENT:MECHANICAL
IN 2005 WE PURCHASED A NEW DODGE GRAND CARAVAN AND HAD IT MODIFIED FOR MY HUSBAND TO DRIVE FROM HIS WHEELCHAIR, SPENDING $50,000 TOTAL FOR THIS VEHICLE/MODIFICATIONS. IN THE SPAN OF TWO YEARS, WE'VE HAD ELECTRICAL ISSUES ' DOOR LOCKS NOT WORKING PART OF THE TIME, BATTERY DRAIN THAT CAN'T BE LOCATED, BAD DOOR SENSORS, ETC. WE ALSO REPLACED THE RACK AND PINION UNIT (UNDER WARRANTY). JUST 18 MONTHS LATER THE RACK AND PINION UNIT WAS BAD AGAIN. SINCE IT WAS OUT OF WARRANTY, WE SPENT $1,129 TO FIX IT. IT'S RIDICULOUS THAT THIS PART WENT BAD AGAIN SO SOON. DO WE HAVE TO SPEND $1000 EVERY YEAR TO REPLACE THIS OBVIOUSLY DEFECTIVE PART? THE DODGE DEALER MY HUSBAND WORKED WITH INFORMED HIM THAT THE RACK AND PINION UNIT NOW COMES WITH A COOLER TO HELP WITH THIS ISSUE, SO OBVIOUSLY DODGE IS AWARE THAT THIS PART IS DEFECTIVE AND HAS A SHORT LIFESPAN. IF THIS IS THE CASE, WHY WASN'T A RECALL SENT OUT TO ADD THE COOLER TO THIS UNIT. I'M VERY DISSATISFIED WITH OUR DODGE VAN AND WILL PROBABLY NEVER PURCHASE FROM DODGE/CHRYSLER/JEEP AGAIN! SHOULDN'T A RECENTLY INSTALLED PART LAST LONGER THAN 18 MONTHS? ISN'T THAT REASONABLE? WE'VE GONE THROUGH TWO RACK AND PINION UNITS IN THE LAST TWO YEARS FOR A 2005 VEHICLE ' THAT'S RIDICULOUS! SHAME ON DODGE FOR NOT ASSISTING CUSTOMERS WITH THIS KNOWN DEFECTIVE PART! ON TOP OF YOUR AVERAGE DODGE GRAND CARAVAN CUSTOMER, THERE ARE A LOT OF DISABLED CUSTOMERS OUT THERE WHO HAVE SPENT ABOVE AND BEYOND WHAT IT SHOULD COST TO DRIVE AND TO HAVE THAT VEHICLE BREAK DOWN CONTINUOUSLY SUCKS!! MY HUSBAND CAN'T JUST HITCH A RIDE WITH A NEIGHBOR OR EVEN RENT A CAR FOR THAT MATTER. HE HAD TO MISS WORK WHILE DODGE SPENT AN ENTIRE DAY REPLACING A PART THEY JUST REPLACED A FEW MONTHS AGO. I'M JUST WONDERING WHAT WILL BREAK NEXT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215902January 24, 2008
STEERING:RACK AND PINION:RACK
I HAVE HAD TO REPLACE THE POWER STEERING RACK IN 2005 GRAND CARAVAN TWICE NOW. THE FIRST TIME WAS UNDER WARRANTY AT 32,000 MILES. THE LATEST FAILURE IS NOW AT 75,000 MILES. THE 5 STAR DEALER REPLACED THE RACK BOTH TIMES. ALL MAINTENANCE HAS BEEN DONE BY THE DEALER AND ON SCHEDULE. I THINK THAT IT IS RIDICULOUS THAT I AM ON MY 3RD POWER STEERING RACK IN LESS THAN 80,000 MILES. THIS HAS TO BE A DESIGN OR MANUFACTURING FLAW AND SHOULD BE PART OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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