Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10505619April 9, 2013
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE REFUELING, A PASSENGER OPENED THE REAR DRIVER'S SIDE DOOR AND IT STRUCK THE CONTACT'S HAND, CAUSING HIM TO RELEASE THE FUEL NOZZLE. THE CONTACT FELT IT WAS A MOST DISASTROUS DESIGN FLAW. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507442April 8, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
POWER DOOR LOCK CONTINUES TO BLOW FUSES. DEALERSHIP FAILED TO UPDATE THE SOFTWARE IN THE BODY CONTROL MODULE IN 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505590April 8, 2013
SUSPENSION
STRUT BROKE ,STARTED TO RUB ON TIRE ,MADE IT TO REPAIR SHOP ONLY TO BE TOLD THAT THE STRUT HOUSING IS ALL RUSTED OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507296April 5, 2013
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
THE FIRST INCIDENT OCCURRED WHILE CARE WAS SITTING IN THE DRIVEWAY, NO KEY IN IT. HORN STARTED GOING WIPERS AND WIPER FLUID STARTED GOING FULL SPEED, AND LIGHTS STARTED FLASHING, DOOR LOCKS ENGAGED AND COULD NOT BE STOPPED BY KEY FOB. THIS CONTINUED FOR ABOUT 10 MINUTES. I HAD TO PULL THE FUSES AND DISCONNECT THE BATTERY TO GET IT TO STOP. TOOK THE CAR TO DEALERSHIP TWICE WHO STATED THERE IS NOTHING WRONG WITH THE VAN. THE VAN CONTINUES TO DO THIS INTERMITTENTLY. MOST RECENT INCIDENT DRIVING DOWN THE HIGHWAY 60 MPH WITH CHILDREN IN THE CAR WHEN ALL THE PREVIOUS SYMPTOMS STARTED TO OCCUR AND GAUGES WOULD DROP TO ZERO AND THEN BACK UP OVER AND OVER AGAIN. ALL LIGHTS WENT OUT AT THIS TIME AND TRANSMISSION BEGAN MALFUNCTIONING. I WAS BARELY ABLE TO PULL THE CAR OFF TO THE SIDE OF THE ROAD WHERE IT CONTINUED TO DO THIS FOR 15 MINUTES. THE THIRD TIME I TOOK IT IN THEY REPORTED IT WAS MY TIPM AND WANT OVER $1100 TO REPLACE IT. I CALLED DODGE CUSTOMER SERVICE AND EXPLAINED THE ISSUE HOPING THEY WOULD FIX IT WITHOUT COST TO ME OR OFFER SOME SOLUTION. THEIR REP WAS VERY RUDE AND TOLD ME TO TRY WHAT THE DEALERSHIP SUGGESTED. I EXPRESSED HOW IT IS A DESIGN/MANUFACTURING FLAW AND GOT THE REPLY, "WELL MA'AM, THERE IS NO RECALL ON THIS SO THERE IS NOTHING WE CAN DO". I INFORMED HIM I WOULD NEVER BUY ANOTHER DODGE/CHRYSLER VEHICLE AND RECEIVED THE REPLY "OK, HAVE A GOOD DAY". HE THEN HUNG UP ON ME. THIS IS A SERIOUS SAFETY ISSUE AND AFTER READING MANY FORUMS HAVE REALIZED I AM NOT THE ONLY ONE EXPERIENCING THIS ISSUE...DODGE NEEDS TO BE HELD ACCOUNTABLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505560April 3, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE AUTOMATIC DOOR LOCKS ARE JAMMED ON BOTH SIDES OF THE VEHICLE AND WILL NOT UNLOCK EVEN MANUALLY. WHILE THIS MAY SEEM LIKE A MINOR ISSUE, IF WE WERE TO END UP IN AN ACCIDENT WITH NO WAY FOR MY 5 CHILDREN TO EXIT THE VEHICLE EXCEPT THROUGH THE FRONT 2 DOORS, IT WOULD BE A HUGE SAFETY ISSUE. I UNDERSTAND THAT THE AUTOMATIC LOCKS OCCASIONAL MALFUNCTION, THERE SHOULD BE A SAFETY MECHANISM THAT AT LEAST ALLOWS FOR IT TO OPERATE MANUALLY BUT THIS IS NOT THE CASE. I RESEARCHED ONLINE AND ON MANY SITES THERE ARE OTHERS WITH THE SAME ISSUE. I CALLED CHRYSLER TO ISSUE A COMPLAINT AND THEY REFERRED ME HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505379April 2, 2013
ENGINE AND ENGINE COOLING
IN JANUARY 2011, I HAD TO REPLACE THE CATALYTIC CONVERTER IN MY VEHICLE AND IT HAS BEEN RUNNING FINE UNTIL NOW. LAST WEEK, MY CHECK ENGINE LIGHT CAME ON AND I MADE A SERVICE APPT. WITH MCKINNEY DODGE IN EASLEY SC TO GET IT CHECKED OUT. I WAS CALLED TODAY (04/02/2013) AND WAS ADVISED THE SAME PART NEEDED TO BE REPLACED AGAIN. THE SERVICE DEPARTMENT ADVISED THE PART ONLY HAD A 12 MONTH WARRANTY. I TOLD HIM THIS WAS UNACCEPTABLE FOR A PART THAT WAS VERY EXPENSIVE TO ONLY HAVE A 12 MONTH WARRANTY. HE PROVIDED THE CHRYSLER CUSTOMER SERVICE # (1-800-992-1997). I CALLED THEM AND THE LADY REVIEWED THE RECORD, AND RESTATED THEY COULD NOT ASSIST, AS IT ONLY HAD A 12 MONTH WARRANTY. THE VEHICLE MILEAGE IS NOW A LITTLE OVER 156,000. I HAVE PUT AROUND 45,000 MILES ON THE CAR SINCE JANUARY 2011. I HAVE HAD THIS VAN FOR YEARS, AND HOW COULD THE ORIGINAL PART ON THE VEHICLE LAST FOR MANY YEARS, AND THEN A REPLACEMENT PART ONLY LAST A LITTLE OVER 2 YEARS. I ASKED HAD THE QUALITY OF THEIR VEHICLE PARTS GONE DOWN FROM WHEN THE ORIGINAL VEHICLE WAS MADE. SHE HAD NO RESPONSE, BUT PROVIDED YOUR WEBSITE AND TO FIND OUT IF THERE WERE ANY SIMILAR COMPLAINTS ON THE CATALYTIC CONVERTERS ON OTHER CHRYSLER OR DODGE VEHICLES. I TOLD THEM I WOULD NOT BE PURCHASING ANOTHER CHRYSLER OR DODGE PRODUCT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505349April 2, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2006 DODGE GRAND CARAVAN SE 72900 MI. TURN STALK INOPERATIVE SIGNALLING LEFT HAND TURN THOUGH 4 WAY FLASHER WORKS; SO IT IS NOT THE FLASHER. RIGHT TURN PHASE WORKS. INTERMITTENT FAILURE. WILL REPORT TO CHRYSLER 18009921997. DEALER REFUSED TO FIX, NOT RECALLED. THIS IS THE SECOND DGC WITH A TURN STALK FAILURE I HAVE OWNED, OTHER WAS 1999 DGC. CHRY. DOES KNOW ABOUT THE HEADLIGHT SWITCH FAILURE AND REPLACED FREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505255April 1, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR COULD NOT BE LOCKED OR UNLOCKED AUTOMATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE DOOR INSPECTED. THE DEALER DID NOT PROVIDE THE INSPECTION REPORT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 84,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504768March 27, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS INCIDENT HAS HAPPENED 3 OTHER TIMES IN THE PAST. THE FIRST INCIDENT AT ABOUT 5,000 MILES AND THE SECOND INCIDENT AT 22,000 AND A THIRD INCIDENT AT ABOUT 45,000. THIS LAST INCIDENT OCCURRED ON THE HIGHWAY TRAVELING AT ABOUT 67 MPH. THE HEADLAMPS TURN OFF AND THE HORN BLARES CONSTANT. THE WINDSHIELD WIPERS GO AT FULL SPEED (FRONT AND BACK) AND THE FLUID IS SPRAYING EVERYWHERE. THE DOORLOCKS BEGIN TO FLICKER IN THE OPEN AND LOCK POSITION. THE BRAKE LIGHTS ARE ALSO SHUT OFF BUT THE REVERSE LIGHTS ARE LIT UP. THE TACHOMETER AND SPEEDOMETER GO TO ZERO. YOU CAN MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD AND TRY TO SHUT OFF THE VEHICLE, BUT TO YOUR SURPRISE THE VEHICLE DOESN'T SHUT OFF. IT KEEPS RUNNING! SO AS YOU ARE SITTING THERE WONDERING WHAT TO DO AND UNLOCK YOUR DOOR MANUALLY AND THEN YOU HAVE TO UNHOOK THE BATTERY AND SOMEHOW THAT WORKS. IF YOU ARE LUCKY WHEN YOU CONNECT THE BATTERY BACK IN THE SYSTEM GOES BACK TO NORMAL. IF YOUR UNLUCKY THE HORN AND WINDSHIELD WIPERS ARE STILL GOING STRONG ALONG WITH ALL THE OTHER ISSUES. EITHER WAY THIS SYSTEM MALFUNCTION IS BEING REPORTED ALL OVER THE INTERNET AND DODGE HASN'T RESPONDED. THEY ARE REPORTING A TIPM (TOTAL IGNITION POWER MODULE) APPARENTLY THE PART IS IN SUCH DEMAND THAT YOU CANNOT ORDER BECAUSE THEY ARE BACKORDERED UP TO 800 UNITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504346March 25, 2013
SERVICE BRAKES
WHILE DRIVING ON THE HIGHWAY I NOTICED A BURNING SMELL. I PULLED OVER AND NOTICED SMOKE COMING FROM THE REAR BRAKES. I WAITED UNTIL THE SMOKE CLEAR AND THEN CONTINUED DRIVING. WHEN I REACHED HOME, I NOTICED THAT THE REAR ROTORS LOOKED LIKE IT SOMETHING WAS DIGGING INTO THEM. I BOUGHT THIS CAR FOR MY FAMILY TRAVEL, WITH 2 YOUNG KIDS (2 AND 6). I AM STARTING TO FEEL UNSAFE. SOMETHING NEEDS TO BE DONE BECAUSE OF ALL OF THE COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504260March 23, 2013
FUEL/PROPULSION SYSTEM
ENGINE STALLS WITHIN A MILE OR SO AFTER FILLING FUEL TANK. ISSUE BEGAN AT 31,000 MILES AND VEHICLE CURRENTLY HAS 35,280 MILES. HAS OCCURRED EVERY TIME FUEL TANK IS FILLED SINCE THE FIRST INCIDENT AT 31,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504126March 22, 2013
STEERING
THE RACK AND PINION ARE SEVERELY LEAKING AND ALSO GETTING REALLY HOT AND CAUSING THE LEAKING FLUID TO FUME INTO THE CABIN OF THE CAR...THIS HAS CAUSED WORRY FOR INABILITY TO STEER AT HIGH SPEEDS AND ALSO LIGHT HEADEDNESS IN CAR FROM COLLECTING FUMES INTO CABIN AT STOPS...SO MANY HAVE REPORTED THIS AND I AM REGRETTABLY NOW ONE OF THEM... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503995March 21, 2013
STRUCTURE:BODY
THE SIDE SLIDING DOORS ARE NOT FUNCTIONING PROPERLY. THIS IS A SAFETY ISSUE AND A RECALL IS NEEDED. THE SIDE SLIDING DOORS HAVE REOPEN CONTINUOUSLY ON MANY OCCASIONS AFTER WE HAVE CLOSED & LOCKED THE DOORS. THE DOORS HAVE TRIED TO CLOSE WHEN WE ARE GETTING IN & OUT OF THE CAR & WE HAVE HAD TO QUICKLY OPEN THE DOOR TO MAKE SURE IT DID NOT CLOSE ON US. THE DOORS HAS FAILED TO CLOSE COMPLETELY THEY REOPEN ON THEIR OWN. I HAVE OBSERVED THIS MANY TIMES. THIS IS A VERY DANGEROUS SITUATION & IS NOT SAFE & CAN CAUSE INJURY. OUR VEHICLE CAN BE EASILY STOLEN AT ANYTIME BECAUSE THE DOORS OPEN RANDOMLY ON THEIR OWN. WE HAVE COME OUT OF THE STORE, THE MALL, TO FIND THE DOORS OPEN. MY HUSBAND HAVE BEEN CALLED OUT FROM WORK TO LOCK HIS VAN DOOR BECAUSE THE DOOR REOPENED ON ITS OWN. THIS PROBLEM IS A NUISANCE.*** WE HAVE HAD THIS PROBLEM BEFORE & GREENBRIER DODGE SAID THAT IT WAS THE KEYS SO THEY REPROGRAMMED THEM. THE PROBLEM HAS RECURRED & WE HAVE HAD OUR VEHICLE DIAGNOSED AGAIN BY GREENBRIER DODGE ON 03-13-2013. THEY STATED THAT THE PROBLEM IS THE LATCH-SLIDING. WE PAID FOR THE PARTS & LABOR OUT OF POCKET.. 03-20-2013, GREENBRIER DODGE REPLACED THE LATCH. WE REALIZED AFTER WE LEFT THAT THE PROBLEM WAS NOT FIXED. WE RETURNED TO GREENBRIER DODGE & OUR SERVICE ADVISOR OBSERVED THE DOOR OPENING & CLOSING ON ITS OWN. THEY CHECKED THE VEHICLE AGAIN. OUR SERVICE ADVISOR INFORMED US THAT THEY DON'T KNOW WHAT THE PROBLEM IS. THEY WILL CALL CHRYSLER IN THE MORNING. 03-21-2013, RECEIVED A PHONE CALL FROM OUR SERVICE ADVISOR WHO TOLD US THEY RETOOK THE DOOR DOWN & ADJUSTED THE LATCH. SHE WANTED TO KEEP THE CAR IN OVERNIGHT TO MAKE SURE THAT THE DOOR DIDN'T OPEN AGAIN. A RECALL NEEDS TO BE DONE & DODGE CUSTOMER ASSISTANCE REFUSED TO ASSIST WITH THE REPAIRS. WE HAVEN'T HAD OUR VAN FOR 5 YEARS YET & WE PURCHASED IT NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503558March 19, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2000 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE THE VEHICLE WAS BEING SERVICED BY A PRIVATE MECHANIC, THE MECHANIC STATED THE DRIVER'S SIDE STRUT TOWER WAS SEVERELY RUSTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 136,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503574March 19, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND THEN APPLYING THE BRAKES, SHE HEARD A LOUD GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER. AFTER DIAGNOSIS THEY ADVISED HER THAT THE REAR BRAKES AND ROTORS WERE IMPROPERLY INSTALLED AND WORN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,696. THE CURRENT MILEAGE WAS APPROXIMATELY 38,800. THE VIN WAS UNAVAILABLE. *TR...UPDATED 04/25/13 *BF UPDATED 05/24/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503683March 19, 2013
SERVICE BRAKES
I HAVE A 2010 DODGE GRAND CARAVAN, THAT I BOUGHT NEW IN JULY 2010. I HAVE 31,000 MILES AND HAD TO CHANGE THE BRAKES AND ROTORS 4 TIMES. DEALER CLAIMS FRONT END IS TO HEAVY. THEY SUPPOSEDLY HAVE PUT A "REVISED BRAKE PADS" BUT SAME THING IS STILL HAPPENING. CAR PULSATES REPEATEDLY WHEN I COME TO A STOP, ESPECIALLY IF I AM STOPPING AT THE END OF A HILL. I BOUGHT THIS CAR BECAUSE OF MY 2 SMALL CHILDREN AND THIS IS SOMETHING THAT NEEDS TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503121March 15, 2013
STEERING, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
VEHICLE WHILE BOTH DRIVING ON ROAD AND IN PARK STALLS. IT GIVENS NO NOTICE OR WARNING THAT THIS IS GOING TO HAPPEN. AT LEAST 10 TIMES I HAVE NOTICED THAT THE IGNITION SWITCH HAS "MOVED" FROM THE "RUN" POSITION TO "ACCESSORY," BY ITSELF. I HAVE TAKEN IT TO 3 DIFFERENT DEALERS BUT EACH HAS SAID THEY COULDN'T FIND AN ISSUE NO CODES HAVE BEEN COMING UP IN THE COMPUTER. I EVEN HAD IT STALL IN THE DEALER WHEN I PICKED IT UP YET THEY HAVE NOT DONE ANYTHING TO FIX THE PROBLEM. WHEN IT STALLS THE STEERING WHEEL IS EXTREMELY HARD TO MOVE. I HAVE 3 SMALL CHILDREN IN THE CAR WHEN IT STALLS ON MAIN ROADS IT IS VERY FRIGHTENING AND DANGEROUS TRYING TO CONTROL THE CAR, PUT IT INTO NEUTRAL OR PARK AND GET IT TO START OR TRY TO GET TO A SAFE PLACE TO RESTART IT! I HAVE CONTACTED CHRYSLER-DODGE CUSTOMER SERVICE, SERVICE MANAGERS ETC ALL TO NO AVAIL. I ASKED THE DEALER SERVICE MANAGERS IF THERE WAS ANY RECALL AND THEY TOLD ME THERE WASN'T ANY....I SEE ON NHTSA WEBSITE THERE IS ONE BUT IT IS FOR 2010 AND UP BUT THE 2009 VEHICLES ALSO HAVE THE SAME STALL PROBLEM! REPORT RECEIPT DATE: MAR 01, 2011 NHTSA CAMPAIGN NUMBER: 11V139000 COMPONENT(S): ELECTRICAL SYSTEM *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502714March 13, 2013
ELECTRICAL SYSTEM
AUTOMATIC DOOR LOCKS DO NOT WORK. I DISCONNECT THE BATTERY AND RECONNECT IT AND IT SEEMS TO CORRECT ITSELF FOR A DAY OR TWO, BUT THEN GOES BACK TO BEING DEFECTIVE AGAIN. I'M AWARE OF SEVERAL OTHER PEOPLE WITH THE SAME PROBLEM WITH THIS MODEL. THIS SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502341March 11, 2013
ENGINE
TL* THE CONTACT OWNS A 2000 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND HITTING A POT HOLE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC. AFTER DIAGNOSIS, THEY ADVISED HER THAT THE SERPENTINE BELT HAD FAILED. THE VEHICLE WAS REPAIRED. APPROXIMATELY TWO MONTHS LATER, THE FAILURE RECURRED. THE CONTACT RECEIVED WHIPLASH DUE TO THE STALLING. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. THE CURRENT MILEAGE WAS APPROXIMATELY 73,000. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10502380March 11, 2013
ELECTRICAL SYSTEM, VISIBILITY/WIPER
AT RANDOM TIMES THE HORN, FLASHERS, AND WIPERS WILL TURN ON.THIS HAS HAPPENED WHILE DRIVING THE VEHICLE AND HAS HAPPENED WHEN THE VEHICLE WAS TURNED OFF, WITHOUT ANYONE INSIDE THE VAN. DISCONNECTING THE BATTERY HAS BEEN THE WAY TO STOP THE PROBLEM. DEALER COULD NOT FIND ANYTHING WRONG AND GUESSED THAT IT WAS THE TIPM. THIS HAS OCCURRED ON NUMEROUS OCCASIONS AND DOES SEAM TO BE A SAFETY ISSUE WHEN THE VEHICLE IS IN OPERATION. OBVIOUSLY FROM THE NUMBER OF COMPLAINTS THAT I HAVE SEEN, NHTSA SHOULD INVESTIGATE AND CHRYSLER NEEDS TO DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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