Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10511542May 12, 2013
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE DISTANCE WAS ABOUT 35 MILES FROM OUR HOME, BOUT 45 MINUTES DRIVE. DRIVER DIDN'T NOTICE ANYTHING WRONG WITH THE ENGINE OR SEE ANY WARNING LIGHTS. THE CAR WAS SWAYING LIKE ON A WINDY DAY, ANOTHER CAR HONKED AT US, THEN WE HEARD LOUD ROAD NOISE. WE PULLED OVER AND TURNED OFF THE ENGINE. SAW THE REAR PASSENGER TIRE WAS FLAT TO THE RIM. NOTICED A SMOKY SMELL. SAW LITTLE PUFFS OF WHITE SMOKE COMING FROM UNDER THE HOOD. TO BE SAFE WE REMOVED CHILDREN FROM THE CAR; TWO 4 YR OLD CHILDREN WERE IN THE BACKSEAT BUCKLED IN THEIR CAR-SEATS. INFANT WAS IN THE MIDDLE DRIVERS SIDE SEAT BUCKLED IN HIS CAR SEAT. DRIVER AND CAR OWNER WERE IN THE FRONT. KEYS WERE REMOVED FROM THE IGNITION. WE WALKED AWAY FROM THE VEHICLE, WAITED AT THE FENCE-LINE AWAY FROM THE VEHICLE WHILE CALLING FOR A TOW. SMOKE APPEARED TO HAVE STOPPED FOR ABOUT 5 MINUTES. SUDDENLY BLACK SMOKE STARTED POURING OUT OF THE ENGINE, EMBERS DROPPING TO THE ROAD FROM UNDER THE FRONT OF THE CAR. WE MOVED THE CHILDREN FURTHER AWAY FROM THE VEHICLE. SEVERAL TRUCKERS PULLED OVER AND BROUGHT FIRE EXTINGUISHERS. ONE OPENED THE HOOD FLAMES FLARED UP THE FIRE TRUCK ARRIVED AFTER THE FIRE HAD BEEN EXTINGUISHED. ONE SAID THE FIRE APPEARED TO HAVE STARTED IN THE FAN. THE CHP OFFICER SAID THE FIREFIGHTERS WOULD DISCONNECT THE BATTERY. WHEN WE LOOKED AT THE INSIDE OF THE FRONT OF THE CAR EVERYTHING WAS BURNT AND MELTED, THE HOOD WAS BUCKLED, FRONT GRILL MELTED. THE FIRE WAS EXTINGUISHED BEFORE THE REST OF THE CAR WAS DAMAGED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10511047May 8, 2013
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TPM WAS ON. STOPPED TO CHECK TIRE PRESSURE. WHEN WENT TO UNSCREW CAP ON REAR PASSENGER TIRE, AIR STARTED SHOOTING OUT AND TIRE WENT FLAT IN SECONDS. VALVE STEM ASSEMBLY HAD CORRODED AND BROKE OFF IN CAP. IF I WERE DRIVING, MY FOUR CHILDREN AND I COULD BE DEAD. THIS WOULD HAVE BEEN A VERY SERIOUS ACCIDENT. SOMETHING HAS TO BE DONE. DODGE IS USING FAULTY VALVE STEMS, ENDANGERING PEOPLE'S LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511068May 8, 2013
ENGINE
THIS IS A REPETITIVE, ALMOST DAILY PROBLEM. WHEN VEHICLE IS FIRST DRIVEN IN THE MORNING, IT STALLS DURING DRIVING AFTER ABOUT 1 TO 2 MILES OF TRAVEL. THIS STALLING HAS OCCURRED DAILY AT SPEED AROUND 30 MPH, AND I HAVE TO QUICKLY PUSH CONTROL TO NEUTRAL, TRY TO RESTART IGNITION (USUALLY STARTS IN ABOUT 2 TO 3 SECONDS) TO REGAIN POWER STEERING AND POWER BRAKE CONTROLS. THIS CONDITION HAS ALMOST CAUSED AN ACCIDENT ON SEVERAL OCCASIONS AS STEERING AND BRAKING IS SIGNIFICANT REDUCED AS ENGINE STALLS (I.E. NO POWER). I SAW IN READING INTERNET STORIES, THAT 2010S WERE RECALLED AFTER 2 ACCIDENTS. I FEAR I MAY BE AN ACCIDENT, AND HAVE TAKEN VEHICLE TO REPAIR, BUT NO TROUBLE HAS BEEN FOUND YET. IF CHRYSLER/DODGE KNOW ABOUT A FAULTY/DEFECTIVE PROBLEM, I REALLY HOPE THEY WILL NOTIFY ME IMMEDIATELY. I HAVE SENT AN EMAIL TO DODGE CUSTOMER SERVICE IN HOPES OF GETTING AN ANSWER QUICKLY. MEANWHILE, I'LL TRY TO ANTICIPATE THE STALL AS MUCH AS I CAN TO AVOID AN ACCIDENT, AS I HAVE A NEED TO CONTINUE TO DRIVE THIS VEHICLE EVEN WITH THIS FAULTY CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510905May 7, 2013
ELECTRICAL SYSTEM
OUR VAN HAS STALLED NUMEROUS TIMES WHILE IN MOTION OVER THE PAST 2 WEEKS. THERE IS NO EARLY WARNING WHEN IT WILL HAPPEN. IT HAS HAPPENED IN PARKING LOTS AT 5 MPH AND ALSO AT AT HIGHWAY SPEEDS. WHEN IT STALLS, ALL ELECTRICAL COMPONENTS STILL WORK, BUT THE POWER STEERING AND POWER BRAKES NO LONGER WORK. IT HAS NEVER FAILED TO RESTART. I HAVE SEEN ON NHTSA'S WEBSITE THAT THERE IS A RECALL ON THE SAME VEHICLES MADE BETWEEN AUG 2009 AND JUNE 2010, BUT NOT MY VAN WITH A BUILD DATE OF JAN 26, 2009. THE PROBLEM ON THE RECALL IS THAT THE WIN MODULE NO LONGER HOLDS THE KEY IN THE RUN POSITION, IT FALLS TO ON AND THE VEHICLE STALLS. I ALSO SEE NUMEROUS COMPLAINTS ON NHTSA'S WEBSITE FOR PRE AUG 2009 DODGE GRAND CARAVANS BUILT PRIOR TO AUG 2009, SO I AM NOT THE ONLY ONE EXPERIENCING THE ISSUE. THE RECALL NEEDS TO BE EXPANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510990May 7, 2013
LATCHES/LOCKS/LINKAGES
OUR POWER LOCKS QUIT WORKING. WE HAVE TRIED GETTING A NEW BATTERY WHICH WORKED FOR A WHOLE DAY THEN THEY STOPPED WORKING AGAIN. WE HAVE TRIED REPLACING THE FUSE AND IT WORKED FOR A DAY AND THEN IT STOPPED WORKING AGAIN. THERE NEEDS TO BE A RECALL OUT FOR THE LOCKS. THE LOCKS DO NOT WORK ON EITHER THE REMOTE OR IN THE VEHICLE ITSELF. THE ONLY LOCKS THAT WORK IS FOR THE TRUNK BUT BESIDES THAT NONE OF THE DOORS WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510848May 6, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THERE WAS A SEPARATE PLASTIC KEY TO START THE VEHICLE WHICH WAS FRACTURED ON ONE SIDE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED AND ATTEMPTED TO SHUT OFF THE VEHICLE, THE VEHICLE FAILED TO TURN OFF. THE IGNITION REMAINED SEIZED ON THE ACC MODE. THE CONTACT RESTARTED VEHICLE IN ORDER TO UNLOCK THE IGNITION AND TURN VEHICLE OFF. THE VEHICLE WAS NOT TAKEN TO A REPAIR SHOP OR THE DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 58,000. THE CURRENT MILEAGE WAS 58,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510504May 3, 2013
LATCHES/LOCKS/LINKAGES, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT ALL OF THE DOOR LOCKS ACTIVATED AND DISENGAGED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE WINDOWS OPENED AND CLOSED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE MASTER SWITCH HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510082May 1, 2013
EQUIPMENT
2008 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO A DEFECTIVE KEY FOB. *SMD THE CONSUMER STATED THE KEY FOBS NEVER WORKED PROPERLY AND ON TWO OCCASIONS, HE WAS LEFT STRANDED FAR FROM HOME, BECAUSE HE WAS UNABLE TO START THE VEHICLE. THE CONSUMER STATED HE CURRENTLY HAS ONE KEY FOB THAT WORKS, AND ONE THAT DOESN'T WORK, AND IT NEEDS TO BE REPLACED. THE DEALER INFORMED THE CONSUMER, THEY WOULD NOT REPLACE THE KEY FOB FREE OF CHARGE. THE CONSUMER WAS INFORMED IT WOULD COST $250 FOR THE KEY FOB, PLUS TO REPROGRAM IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510226May 1, 2013
SERVICE BRAKES
WE HAD A VERY LOUD SCRAPING NOISE COMING FROM OUR REAR DRIVE SIDE TIRE. AT FIRST IT WAS WHEN YOU APPLIED THE BRAKES BUT IT QUICKLY BE CAME CONSTANT. WE CALLED THE DEALER AND THE QUICKEST WE COULD GET IN WAS 4/30/13. THE DEALER LET US KNOW THAT THE REAR CALIPER SADDLE CEASED AND THIS CAUSED SEVERE DAMAGE TO THE ROTOR AND THE PADS. THE CALIPER IS UNDER WARRANTY BUT THE DAMAGE IS CAUSES IS NOT. I DID A SEARCH AND IT LOOKS LIKE THIS IS AN ISSUE WITH THESE VANS BUT NO RECALL FROM DODGE. THEY DID HOWEVER ADD AN EXTENSION TO THE FRONT BRAKES BECAUSE THEY WERE ALL SO CAUSING ISSUES IN THESE VEHICLES. LOOKS LIKE THEY NEED TO DO THE SAME FOR THE BACK. I AM LOCATED IN CANADA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509891April 29, 2013
STRUCTURE:BODY:DOOR
ON APRIL 10, 13 WE CAME HOME FROM THE GROCERY STORE. I GOT OUT OF THE VAN AND WENT AROUND TO THE LEFT SIDE TO UNBUCKLE MY 3YR OLD SON. I THEN WENT BACK TO THE BACK OF THE VAN TO GET THE GROCERY'S OUT. I HEARD THE SIDE DOOR CLOSING. THEN A YELL. WHEN MY SON GOT OUT OF THE VAN HE PUSHED THE BUTTON LIKE HE HAS MANY OF TIMES. HE MUST OF NOTICED SOMETHING IN THE VAN HE FORGOT AND WENT TO GRAB IT. THE DOOR SHUT COMPLETELY ON HIS RIGHT HAND. HE BROKE THE BONES IN HIS HAND AND NOW IS IN A CAST. THE BIG SELLER POINT FROM THE CAR DEALERS WERE ABOUT THE SENSOR AND SEE THIS AND SEE HOW IT STOPS. WELL IT DID NOT AND MY 3YR OLD NOW HAS A BROKEN HAND. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10509770April 27, 2013
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
I HAVE A 2001 DODGE GRAND CARAVAN SPORT AND I HAD NOTHING BUT PROBLEMS WITH IT FROM THE BRAKE LINES ROTTED AWAY TO THE ANTI FREEZE LINE ROTTED AWAY ALSO THE STEERING GETTING HARD TO WERE IT WONT BUDGE ALSO LIGHTS FLICKERING AND OVERHEATING SO THERE'S NOTHING ON MY VAN THAT ISN'T A PROBLEM I SPENT THOUSANDS OF DOLLARS ON THESE PROBLEMS AND THEY JUST CONTINUE TO HAPPEN ANYTHING ON MY VAN THAT HOLDS FLUIDS JUST ROTS AWAY FROM THE INSIDE OUT AND NOW THE WATER PUMP HOUSING THAT'S BOLTED ONTO THE MOTOR WERE THE HOSE ATTACHES TO GOTO THE FIREWALL SO THAT YOU HAVE HEAT AND AC INSIDE THE VAN ROTTED OFF SO THERE'S A HOLE WERE THE NIPPLE WOULD BE TO CONNECT A HOSE TO AND THE DEALERSHIP WONT HELP ME IN ANYWAY SHAPE OR FORM SO IM BASICALLY ON MY OWN SO I GUESS THERE WAITING FOR SOMEONE TO DIE BEFORE THEY FIX ANYTHING ON THESE VANS THEY HAVE SO MUCH CONCERN FOR THE CIVILIANS THAT BUY THERE CAR VANS EXT. THEY KEEP UP LIKE THIS EVERYONE WHO BUYS A VEHICLE FROM THEM IS CERTAIN TO DIE AND THEY WONT HAVE ANY CUSTOMERS TO SELL TO PERIOD BECAUSE THEY WILL ALL BE DEAD.... ITS TIME TO TAKE OUR STORY TO THE PRESS AND YOU WILL SEE HOW FAST THE WILL FIX THESE ISSUES SO IF YOUR A OWNER OF A DODGE CHRYSLER AND HAVING PROBLEMS SUCH AS ME WE SHOULD GET THE PRESS INVOLVED AND HAVE THEM WRITE A STORY ABOUT THERE LACK OR CARE FOR THERE CUSTOMERS SAFETY SO LETS TEAM UP AND WRITE ME AT [XXX] AND LETS PUT A FLAME UNDER THERE BUTTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509590April 25, 2013
AIR BAGS, SEAT BELTS
ON 3/29/2013 MY DAUGHTER AND HER FIANCE WERE USING MY VAN, FIANCE WAS THE DRIVER. HE HIT A 200+LB ROCK THAT WAS PARTIALLY IN THE ROAD. THIS SENT HIM OFF THE ROAD WHERE HE HIT A PARTIALLY BURIED ROCK WALL FROM THE 1600'S, THIS SENT THEM AIRBORNE SCRAPING SOME TREES ALONG THE WAY. THEY LANDED ABOUT 20 FEET AWAY, NOSE DOWN INTO ANOTHER SECTION OF ROCK WALL, ALSO BURIED. THIS LAUNCHED THEM FURTHER UP THE EMBANKMENT CAUSING IT TO BE LODGED ON A STUMP. THERE WAS OVER 8,000 IN DAMAGE, THE FRONT BUMPER WAS ALL MESSED UP. THE AIRBAGS DID NOT DEPLOY. ONLY ONE SEATBELT LOCKED CAUSING INJURY TO MY DAUGHTER WHEN HER FACE SLAMMED OFF OF THE TOP GLOVE BOX, NOT ONCE, BUT TWICE. I HAVE SERIOUS CONCERNS ABOUT THE SAFETY OF THE VEHICLE. I HAVE SMALL GRANDCHILDREN THAT RIDE IN MY VAN ON A REGULAR BASIS. I HAVE VOICED MY CONCERNS TO MY INSURANCE CLAIM REP, THE ADJUSTER, THE BODY SHOP, MY DEALERSHIP AND DODGE ITSELF. ALL I'M LOOKING FOR IS A STRAIGHT ANSWER ON WHY THIS HAPPENED. IF THE AIRBAGS SHOULDN'T HAVE DEPLOYED BECAUSE OF THE TYPE OF ACCIDENT, OK, TELL ME WHY, BUT THAT SEATBELT FAILURE, THAT'S A MAJOR DEAL. I CANNOT ACCEPT IT'S A FLUKE, OR COULD BE, OR I DON'T KNOW. THIS IS MY FAMILY. I LOVE MY VAN BUT WITH NO ONE WILLING TO HELP ME GET ANSWERS I JUST DON'T WANT IT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10509584April 25, 2013
ELECTRICAL SYSTEM
POWER LOCKS SUDDENLY QUIT WORKING FOR DRIVER & PASSENGER REAR SLIDING DOORS. UNABLE TO REMOTELY LOCK/UNLOCK THOSE DOORS AND HAVE TO MANUALLY LOCK EACH DOOR SEPARATELY. IF BATTERY IS DISCONNECTED/RECONNECTED, STILL DOESN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509147April 22, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHEN ABRUPTLY BRAKING, THE VEHICLE WOULD STALL. THE FAILURE WOULD ALSO OCCUR WHEN DECELERATING TO ATTEMPT A TURN IN EITHER DIRECTION. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 50,939. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509155April 22, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
PASSENGER SIDE POWER SLIDING DOOR WOULD NOT UNLOCK MANUALLY OR WITH ANY OF THE REMOTE BUTTONS. PROBLEM WAS RESOLVED BY REPLACING DEFECTIVE RIGHT SIDE SLIDING DOOR ACTUATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509178April 22, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM MALFUNCTIONED, CAUSING THE DOORS AND WINDOWS TO FAIL. THE DOORS WOULD SLIDE OPEN AND THE WINDOWS WOULD OPEN AND CLOSE INDEPENDENTLY. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE DEALER COULD NOT IDENTIFY A PROBLEM WITH THE VEHICLE. THE CONTACT ALSO STATED THAT WHEN THE DOORS WERE LOCKED, THE DOORS COULD STILL BE OPENED WITHOUT UNLOCKING THE VEHICLE. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 34,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508937April 20, 2013
WHEELS, TIRES:VALVE
LEFT REAR TPMS VALVE STEM CORRODED AND FAILED WHILE DRIVING ON HIGHWAY. TIRE QUICKLY DEFLATED. TIRE DEALER REPLACED TIRE, BUT VALVE STEM WAS TOO CORRODED, SO A REGULAR VALVE STEM WAS USED. TWO DAYS LATER, THE RIGHT FRONT VALVE STEM FAILED, AGAIN WHILE DRIVING ON HIGHWAY. WHILE AT TIRE DEALER, I HAD THEM REPLACE THE OTHER TWO TPMS SENSORS THAT HADN'T FAILED (YET). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508645April 18, 2013
ELECTRICAL SYSTEM
AUTO LOCKS ARE NOT WORKING FOR DRIVER, PASSENGER AND 2 REAR SLIDING DOORS. UNABLE TO REMOTELY LOCK/UNLOCK THE CAR AND HAVE TO MANUALLY LOCK EACH DOOR SEPARATELY. IF BATTERY IS DISCONNECTED, IT WORKS FOR A FEW DAYS AND STOPS WORKING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508505April 17, 2013
AIR BAGS
WE HAVE TAKEN THE VEHICLE MULTIPLE TIMES, THE AIRBAG LIGHT RANDOMLY TURNS ON, ESPECIALLY WITH TEMPERATURE CHANGES. THE DEALER SAYS THEY HAVE CHANGED THE CONNECTOR AND THE DEVICE, IT STILL RANDOMLY LIGHTS UP THE AIRBAG SYMBOL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506050April 12, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
MY TANK SHOWED I HAD 1/2 TANK OF GAS AND RAN OUT OF GAS THIS HAS HAPPENED ALSO AT 1/4 TANK OF GAS I AM AFRAID I WILL RUN OUT OF GAS ON A BUSY STREET OR HIGHWAY ALSO MY GAS PEDAL STICKS SOME TIMES I AM AFRAID IT WILL STICK SOME TIME AND WILL CAUSE AN ACCIDENT THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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