Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10990607May 19, 2017
SUSPENSION
THIS IS CONCERNING OUR 2008 DODGE GRAND CARAVAN THAT WAS MODIFIED BY AMS VANS INC; VIN NUMBER IS [XXX]. THE REAR AXLE BEAM CURRENTLY HAS TWO FRACTURES IN IT, WHICH MAKES THE VEHICLE UNSAFE TO DRIVE. I RECENTLY TOOK THE VAN INTO AN AUTO SHOP FOR DIAGNOSTICS BECAUSE THE REAR WHEELS WERE MAKING NOISES. UPON FURTHER INSPECTION, WE NOTICED THE REAR AXLE HAD TWO SEVERE FRACTURES ALONG THE C-CHANNEL, WHICH MAKES THE VEHICLE UNSAFE TO DRIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986110May 17, 2017
SEATS
THE 2016 DODGE GRAND CARAVAN WAS THE DIRECT CAUSE OF INJURY DURING APPROPRIATE AND EXPECTED USE OF THE VEHICLE. THE VEHICLE DID NOT MALFUNCTION. I WAS SITTING IN THE MIDDLE LEFT PASSENGER'S SEAT WHILE THE VEHICLE WAS IN PARK. I WAS NOT WEARING A SEATBELT BECAUSE THE VEHICLE WAS OFF AND IN A SAFE PARKING LOT. I ATTEMPTED TO ENGAGE THE RECLINING FUNCTION OF THE SEAT. THE SEAT FLEW FORWARD WITH EXTRAORDINARY FORCE UPON ENGAGING THE RECLINER LEVER. THE SEATS HAVE STOW-N-GO, A MECHANICAL FEATURE THAT FOLDS THE SEAT INTO THE FLOOR FOR STORAGE. THE LEVER TO ENGAGE STOW-N-GO AND THE LEVER TO ENGAGE RECLINE ARE THE SAME LEVER, AND THERE IS NO WARNING SIGN ON THE SEAT, IN THE VEHICLE, OR IN THE OWNER'S MANUAL. THE HEADREST FOLDED FORWARD, STRIKING ME IN THE BACK OF THE HEAD AND NECK, AND THE SEAT STRUCK MY BACK. I RECEIVED A CONCUSSION, WHIPLASH, AND PERMANENT HEARING DAMAGE AND TINNITUS DUE TO THE IMPACT. MEDICAL TREATMENT IS ONGOING TO DETERMINE SEVERITY OF COMPRESSED NERVES AND DAMAGE TO BONE, WITH SYMPTOMS PERSISTING FIVE MONTHS AFTER AND ARE CONSIDERED TO CONTINUE PERSISTING FOR MONTHS BY MEDICAL PROFESSIONALS BECAUSE OF THE TRAUMA DIRECTLY CAUSED BY THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10985805May 15, 2017
ELECTRICAL SYSTEM
VEHICLE HAS ISSUES STARTING. AT FIRST I THOUGHT IT WAS AN INTERMITTENT ELECTRICAL PROBLEM BUT THEN MY VEHICLE STALLED ON THE FREEWAY. I TOOK IT IN TO BE SERVICED IN DECEMBER 2016 AND THEY COULD NOT DUPLICATE THE PROBLEM AND CONCLUDED THAT NOTHING WAS WRONG WITH THE VEHICLE. SINCE DECEMBER THE VEHICLE HAS STALLED WHILE DRIVING ON THE FREEWAY CLOSE TO10 TIMES. AFTER MUCH RESEARCH AND READING OTHER PEOPLE'S STORIES IT SEEMS THIS IS AN ONGOING ISSUE WITH A DEFECTIVE TIPM. THERE WAS A RECALL ON DODGE CARAVANS MADE BETWEEN 2008-2011. THIS DEFECT IS CLEARLY PRESENT IN OTHER YEARS AND MODELS AND I FIND THIS ALARMING THAT DODGE/CHRYSLER HAS DONE NOTHING. THIS IS A HUGE SAFETY CONCERN AND AS A MOM TO 3 YOUNG CHILDREN, DRIVING A DEFECTIVE, UNRELIABLE AND UNSAFE CAR IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985875May 15, 2017
VISIBILITY/WIPER
I PARKED MY VAN IN THE DRIVEWAY AT 10:30 A.M. LEFT TO GO PICK UP KIDS AT 2:20 AND THE LEFT REAR WINDOW WAS ALL SHATTERED ON THE GROUND AND INSIDE. I SAW NOTHING OF FOUL PLAY. NO ROCKS, BB'S OR ANY OTHER OBJECTS. IT JUST EXPLODED. NO ONE WAS AROUND BECAUSE THE NEIGHBORS DOGS WOULD HAVE BEEN GOING WILD. THE WEATHER WAS RAINY AND ABOUT 55 DEGREES SO IT WASN'T THE HEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985501May 13, 2017
AIR BAGS
MY WIFE IS HANDICAPPED. I OWN A LOWERED FLOOR MINIVAN WITH A RAMP FOR WHEELCHAIR ACCESS. VANTAGE MOBILITY INTERNATIONAL ("VMI"), 5202 SOUTH 28TH PLACE, PHOENIX, AZ 85040, (602) 243-2700 DID THE CONVERSION OF MY 2007 DODGE GRAND CARAVAN TO MAKE IT HANDICAPPED ACCESSIBLE ("RAMP VAN"). DODGE/CHRYSLER ("DODGE") WORKS WITH VMI AND A DODGE DEALER IN TEMPE ARIZONA TO SELL RAMP VANS NATIONWIDE THROUGH A DEALER NETWORK. RAMP VANS ARE SOLD THROUGH LOCAL DEALERS WHO PROVIDE BOTH WARRANTY AND NON WARRANTY SERVICE FOR THE CONVERSION ELEMENTS OF THE RAMP VANS. LOCAL DODGE DEALERS PROVIDE NON-CONVERSION WARRANTY AND NON-WARRANTY SERVICE. IT IS NOT UNUSUAL FOR EACH TO POINT THE FINGER AT THE OTHER CONCERNING ELECTRICAL AND MECHANICAL PROBLEMS. THE DRIVER'S SIDE FRONT AIR BAG DOES NOT WORK PROPERLY. IT ONLY OPERATES INTERMITENTLY. IT HAS BEEN TAKEN TO BOTH VISION DODGE (920 PANORAMA TRAIL SOUTH, ROCHESTER, NY 14625, (585) 385-5700, AND AUTOCRAFTING 72 HINCHEY ROAD, ROCHESTER, NY 14624 ON SEVERAL OCCASIONS FOR REPAIRS TO THE AIRBAG SYSTEM. AUTOCRAFTING REPORTED THAT VMI WAS INVOLVED IN TROUBLESHOOTING THE PROBLEM. BETWEEN VISION DODGE AND AUTOCRAFTING THERE HAVE BEEN 3 OR 4 ATTEMPTS TO FIX THE AIRBAG PROBLEM TO NO AVAIL. VISION DODGE CHARGED ME SUBSTANTIAL COSTS FOR REPAIRS THAT DID NOT FIX THE PROBLEM. NEITHER DODGE NOR VMI HAS BEEN ABLE TO FIX THE PROBLEM. THE AIR BAG FAILURE AND THE INABILITY OF DODGE AND VMI TO FIX IT INDICATES A MAJOR DESIGN FAILURE IN AN ESSENTIAL AND LEGALLY REQUIRED SAFETY SYSTEM. THE AIRBAG SYSTEM GOES ON AND OFF WHILE BEING DRIVEN ON CITY STREETS AND HIGHWAYS AS REPORTED BY THE VEHICLE'S WARNING LIGHTS. WHOEVER IS DRIVING THE VEHICLE IS AT SERIOUS RISK OF DEATH OR INJURY SHOULD THE VAN BE INVOLVED IN AN ACCIDENT WITH THE AIRBAG NOT WORKING. OCCURRED 12/2015 AND FROM OCTOBER 2016 TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985071May 12, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2013 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, ANOTHER VEHICLE STRUCK THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE FRONT DRIVER'S SIDE AIR BAGS FAILED TO DEPLOY; HOWEVER, THE PASSENGER SIDE AIR BAGS DEPLOYED. THE CONTACT SUFFERED BRUISING AND KNEE PAIN. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE AND THE CONTACT'S INSURANCE COMPANY CONFIRMED THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V283000 (ELECTRICAL SYSTEM, AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10985419May 12, 2017
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED AS WELL AS ALL THE INSTRUMENT PANEL WARNING INDICATORS. THE VEHICLE WAS REPAIRED BY THE CONTACT, WHO WAS A MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984748May 10, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO START AND SHUT OFF SEVERAL TIMES WITHOUT WARNING. THE DEALER INSPECTED THE VEHICLE AND DIAGNOSED THAT THE WIND KEY SWITCH NEEDED TO BE REPLACED. THE DEALER REPLACED THE PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO RECALL TO COVER THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984562May 9, 2017
FUEL/PROPULSION SYSTEM
FUEL LINES LEAK,FUEL FILTER CLOGGED, WON'T START,PAID 100.00,DLLS, TO GET FIXED, MY VAN STARTED STALLING, GOT HOME FROM WORK, NEXT DAY DIDN'T START AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984581May 9, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I HAVE REPORTED THIS PROBLEM A YEAR AGO AFTER SEEING THE LAWSUIT ON JEEP CHEROKEE AND DODGE DURANGOS. HAVING TO REPLACE THE TPIM MODULE. I'VE SEEN SEVERAL COMPLAINT ABOUT HAVING TO CHANGE THE BATTERY THEN THE ALTENATOR THEN THE TPIM. I DID ALL THAT AND MY VEHICLES ELECTRICAL SYSTEM STILL IS GIVING ME PROBLEMS. THE DOORS WILL NOT SIDE OPEN THE AIR BLOWS HEAT AUTOMATICALLY WHEN NOT EVEN ON AND NOW WON'T EVEN START. PROBLEM AFTER PROBLEM AND STILL NO RECALL. THERE HAS BEEN HUNDREDS OF COMPLAINTS ABOUT FAULTY TIPM'S AND EVEN A LAWSUIT. THE DEALERSHIP SAY'S THEY DON'T KNOW WHAT THE PROBLEM IS BUT EACH PERSON I'VE SEEN COMPLAIN SHARES THE SAME PROBLEM. FIRST TOLD IT'S THE BATTERY THEN THE ALTENATOR THEN THE TPIM. WHY HAS THIS NOT BEEN RECALLED. DODGE KNOWS THIS IS A PROBLEM OR THEY WOULDN'T HAVE SETTLED A LAWSUIT ABOUT THE CHEROKEE AND THE DURANGO. THIS IS NOT RIGHT AT ALL AND WE NEED HELP FIXING THIS ISSUE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983281May 3, 2017
VISIBILITY/WIPER
THE REAR WIPER OF MY 2012 DODGE GRAND CARAVAN RANDOMALLY STOPPED WORKING. AFTER BEING CHARGED $140 LABOR FEE TO TRACK DOWN THE ISSUE, THE DEALERSHIP TOLD ME THE TIPM IS DEFECTIVE AND NOT POWERING THE WIPER. IT WILL CODE $1300 TO REPLACE THIS UNIT, WHICH IS CONVENIENTLY NOT COVERED UNDER WARRANTY OR EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983298May 3, 2017
ELECTRICAL SYSTEM, POWER TRAIN
THIS VEHICLE WAS PURCHASED WITH LESS THAN 2K MILES ON IT AND IN THE MONTH TIMEFRAME I HAVE HAD IT, IT HAS STALLED 3 TIMES ON ME. ONCE WHILE DRIVING ON A BUSY ROAD AND TWICE IN MY DRIVEWAY. THE TIME ON THE BUSY ROAD WAS WHEN I WAS KEEPING UP WITH TRAFFIC AT ABOUT 40 MILES PER HOUR. THE SECOND AND THIRD TIME WAS WHEN I WAS IN MY DRIVEWAY AND I HAD NO SOONER STARTED THE VAN THAT IT SHUT OFF IMMEDIATELY. BOTH INSTANCES I HAVE HAD 1/4 TANK OF GAS. WHEN TOWED TO DEALER, NO CODES CAME ON SO I WAS TOLD THERE WAS NO WAY TO DETERMINE WHAT WENT WRONG WITH VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983315May 3, 2017
ELECTRICAL SYSTEM
IT WON'T ALWAYS START. IT WILL CLICK TO TRY TO BUT WON'T. DON'T MATTER IF IT'S HOT OR COLD. IGNATIION SWITCH BEEN CHANGED 3 TIMES. STARTER BEEN CHANGED. BATTERY BEEN CHANGED. VEHICLE IS ALWAYS AT STAND STILL. BEEN DOING THIS SINCE I PURCHASED VEHICLE IN 2014 AND THE DEAL WON'T DO NOTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982991May 2, 2017
EXTERIOR LIGHTING
MY HEAD LIGHTS INTERMITTENTLY BLINK WHEN I TURN ON MY VEHICLE AS WELL AS WHEN I'M DRIVING DOWN THE ROAD. THE RUNNING LIGHTS STILL WORK BUT ITS THE HIGH AND LOW BEAM LIGHTS. THE LIGHTS WILL BLINK A FEW TIMES THEN STAY OFF. THE VEHICLE CAN BE IN MOTION OR SITTING STILL. I HAVE TAKEN IT TO THE DEALER AND RESEARCHED ONLINE AND IT LOOKS TO BE A REQUIRED REPLACEMENT OF THE TIPM MODULE WHICH IS A VERY EXPENSIVE FIX. ALSO LOOKING AT THE ONLINE FORUMS, IT SEEMS TO BE A PROBLEM WITH THIS MODULE ON A LOT OF VEHICLES. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE DIAGNOSED IT TO THE TIPM. I BELIEVE SINCE THIS IS AN ISSUE WITH MULTIPLE VEHICLES, CHRYSLER NEEDS TO RECALL THESE TIPMS SINCE THIS IS AN ISSUE WITH MULTIPLE PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981601May 1, 2017
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO OPEN THE FRONT DRIVER'S SIDE DOOR, BUT IT FAILED TO OPEN. THE CONTACT NOTICED A BURNING ODOR AND SMOKE EMITTING FROM BETWEEN THE DRIVER'S SEAT AND THE DOOR. THE CONTACT ENTERED THE VEHICLE AND OBSERVED THAT THE DOOR AND DOOR FRAME WERE MELTED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD SEND SOMEONE TO INVESTIGATE WITHIN 3-4 BUSINESS DAYS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10981689May 1, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING 70 MPH, ALL THE WARNING INDICATORS ILLUMINATED, THE VEHICLE LOST POWER, AND STALLED. THE CONTACT RESTARTED THE VEHICLE AND THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE CONTACT'S WORKPLACE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE WIRELESS IGNITION MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC STATED THAT THE VEHICLE HAD ALREADY BEEN REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE CONTACT SPOKE TO A DEALER AND INFORMED THE CONTACT THAT THERE WAS NO RECALL AND DECLINED TO SERVICE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981731May 1, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST TOTAL POWER AND HAD TO BE RESTARTED. IN ADDITION, THE VEHICLE MADE A CLICKING NOISE AND WOULD NOT START ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,940.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981223April 28, 2017
ENGINE
THE TEMPERATURE GAUGE ON MY VAN WOULD FLUCTUATE BETWEEN NORMAL AND HOT WHILE DRIVING ANYWHERE AND AT ANY SPEED. THE COURTESY DODGE DEALER IN CONYERS, GA SAID THERE WAS NO PROBLEM WITH THE COOLING SYSTEM, JUST SOME AIR THAT NEEDED TO BE REMOVED. A FEW DAYS LATER THE SAME PROBLEM OCCURRED. THIS TIME THE DEALER SAID IT WAS A BAD HEAD GASKET ON THE RIGHT SIDE OF THE ENGINE. I HAD TO HAVE BOTH LEFT AND RIGHT SIDE HEAD GASKETS REPLACED AT AN INDEPENDENT AUTO REPAIR SHOP FOR $1500!. THE MECHANIC SAID HE SEES THIS TROUBLE ALL THE TIME WITH THE 3.6L PENTASTAR ENGINE I HAVE. HE SAID THERE SHOULD BE A RECALL ON THE PROBLEM. THERE ARE ONLY 111,000 MILES ON THE ENGINE AND ITS ONLY FIVE YEARS OLD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981284April 28, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2006 DODGE GRAND CARAVAN. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 35 MPH, SHE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT RETRACT. AS A RESULT, THE CONTACT'S DAUGHTER STRUCK HER HEAD ON THE STEERING WHEEL. A POLICE REPORT WAS FILED. THE DAUGHTER SUSTAINED A HEAD INJURY AND WAS UNCONSCIOUS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10980891April 26, 2017
STRUCTURE:BODY
WHILE DRIVING, THE BACK DOOR JUST POPPED UP. EACH TIME, I WAS ACCELERATING FROM A COMPLETE STOP, AFTER A LEFT TURN. THE SPEED WOULD HAVE BEEN BETWEEN 20 & 30 MPH. THE DOOR HAD BEEN LOCKED. THERE HAD NOT BEEN ANY "IDIOT" LIGHTS ON TO INDICATE ANY DOORS BEING AJAR. OF THE THREE TIMES IT HAS HAPPENED, ANOTHER ADULT WAS WITNESS THE FIRST TIME, I WAS ALONE THE OTHER TWO TIMES. I NO LONGER TRUST IT TO STAY CLOSED, SO I KEEP IT TIED DOWN JUST IN CASE. SHOULD I GO AHEAD AND SEEK REPAIR AS IT SHOULD BE UNDER WARRANTY. OR WAIT TO SEE IF IT IS MORE THAN JUST A BAD LATCH CONNECTION IN THE LATCH? THIS STARTED IN OCT. OF 2016 AND IS ON GOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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