Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11300327January 19, 2020
SEATS
BOTH DRIVER SIDE AND PASSENGER SIDE HEADRESTS HAVE SPONTANEOUSLY DEPLOYED WITHIN A 6 MONTH PERIOD. THIS IS DUE TO A FLAWED DESIGN BY CHRYSLER ENGINEERING (USED PLASTIC CLIPS TO CONSTRAIN STRONG SPRING LOADED ACTUATORS IN THE HEADREST). THE DRIVER SIDE DEPLOYED WHILE I WAS DRIVING, HITTING ME IN THE BACK OF THE HEAD AND DISTRACTING ME IN TRAFFIC!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300353January 19, 2020
SERVICE BRAKES, ENGINE, STEERING
ENGINE TURNS OFF AND THERE IS NO POWER STEERING AND ONLY THE ABS ONLY WORK. I WAS IN MOTION AND THE ENGINE JUST TURNED OFF WHILE I WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300085January 17, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WENT OUT WITHOUT WARNING. THE CONTACT CALLED THE DEALER SAFFORD FORD LINCOLN OF SALISBURY (1902 N SALISBURY BLVD, SALISBURY, MD 21801 (443) 210-4835) WHO STATED THAT THERE WERE NO RECALLS CONCERNING THE HEADLIGHTS. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300211January 17, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING IN A RESIDENTIAL STREET SUDDENLY MY VEHICLE MADE A NOICE WHEN O DROVE...I DROVE SLOWLY UNTIL I DROVE THE NEXT DAY, IT WONT AT ALL EVEN ON DRIVE SHIFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300016January 17, 2020
STRUCTURE:BODY
HAND PINCHED IN DRIVER SIDE POWER SLIDING DOOR. VEHICLE WAS STATIONARY AND NOT STARTED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11299721January 16, 2020
ENGINE
I OWN A 2014 TOWN AND COUNTRY. THE CHECK ENGINE LIGHT HAS COME ON AT AROUND 59800 MILES. BROUGHT TO MECHANIC AND HE INFORMED ME CYLINDER 6 WAS MISFIRING. UPON FURTHER INVESTIGATION HE SAID THE CYLINDER HEAD WAS CRACKED. I CALLED CHRYSLER BECAUSE MECHANIC SAID THEY HAVE EXTENDED WARRANTY FOR THIS SPECIFIC PART. I WAS TOLD MY YEAR IS NOT COVERED. ONLY UP TO 2013. UPON RESEARCHING THE PROBLEM IS STILL GOING ON. WITH MY YEAR AND OTHERS. THIS IS A BIG PROBLEM AND IT NEEDS TO BE ADDRESSED. CHRYSLER SHOULD STAND BY THEIR PRODUCT AND FIX THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299730January 16, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
FUEL PUMP RELAY PREMATURELY FAILS INSIDE THE TOTAL INTEGRATED POWER MODULE (TIPM) CAUSING LOSS OF CONTROL WHILE DRIVING. THE FUEL RELAY FUSE IS NOT REPLACEABLE AS IT IS HARD WIRED INSIDE THE TIPM. THE ENTIRE TIPM UNNECESSARILY NEEDS REPLACED AT GREAT EXPENSE AND LABOR OF NEARLY $1,800 FOR WHAT SHOULD BE AN INEXPENSIVE FUSE. OTHER CHRYSLER/ DODGE/ JEEP VEHICLES HAVE BEEN RECALLED AND REPAIRED FOR THE SAME ISSUE, BUT NOT THE CHRYSLER TOWN & COUNTRY MINIVANS. THE MANUFACTURER AND ITS DEALERSHIPS IS AVOIDING A RECALL SO THAT THIS MODEL 'AGES OUT' AND PERMANENTLY DISPOSED SO THAT IT DOESN'T HAVE TO DO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299781January 16, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SHIFTED INTO DRIVE, THE VEHICLE MOVED FORWARD AND THEN CAME TO AN ABRUPT STOP. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO AN UNKNOWN CHRYSLER DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE OF THE TRANSMISSION HYDRAULIC PUMP TO OPERATE AS INTENDED CAUSED DAMAGE TO THE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299914January 16, 2020
SEATS, UNKNOWN OR OTHER
I FILED WITH THE MANUFACTURER...AND ONCE AGAIN THE RUN ROUND. SENT ME TO YOU... SO BELOW IS MY COMPLAINT. HELLO ? MY NAME IS [XXX] . I PURCHASED THIS 2014 CHRYSLER TOWN AND COUNTRY BELIEVING IT WOULD BE A SAFE VEHICLE FOR MY FAMILY SO THE EVENT TODAY WAS THE VAN JUST DECIDED TO SHUT OFF AS I AM DRIVING 50MPH DOWN THE ROAD! I COULDN'T TURN, I COULDN'T PUT IT IN NEUTRAL NOR COULD I BRAKE! I HAVE A 5YR AND A 3YR IN MY CAR!!! REALLY?! ALL THESE SENSORS AND [XXX] IN THIS CAR MAKES IT FATAL! THERE WAS A SEMI BEHIND ME THAT PROCEEDED TO FLIP ME OFF AND BLOW THE HORN AT ME INSTEAD OF SEEING IF WE WERE OK. WE COULD HAVE BEEN KILLED! I HAVE AN APPOINTMENT TOMORROW TO BRING THE CAR IN HOWEVER THIS IS A SERIOUS SITUATION. NO WARNING! NO NOTHING! NO CHECK ENGINE LIGHT. LET ME JUST TELL YOU A LITTLE MORE ABOUT THIS POS? I BOUGHT IT WITH 30K MILES ON IT. I ONLY HAD IT FOR ABOUT 6 MONTHS AND HAD TO HAVE THE ENTIRE TRANSMISSION REBUILT WHICH STILL TO THIS DAY SHIFTS HARD AND FEELS LIKE ITS GOING TO LITERALLY FALL OUT OF THE CAR. AFTER THAT IS WAS A TIRE SENSOR, THEN BOTH SEATS IN THE SECOND ROW WONT WORK AND THEY WANT $1200 TO FIX A CABLE! I FOLDED THEM INTO THE FLOOR MAYBE 4 TIMES AS WE USE THEM WHEN GOING ON VACATION! THE SLIDING DOORS ACT UP LIKE THEY ARE HAVING A SEIZURE! THE PIECES ALL AROUND THE CAR ARE BROKEN. THE RUNNING BOARDS THE PIECE IN THE BACK WHERE THE TRUNK IS AND THE PIECES ON THE FRONT WHERE IT SAYS CHRYSLER. THE AIR CONDITIONER WENT OUT! WHICH TOOK 3 TIMES FOR THE REPAIR MAN TO FIGURE IT OUT BECAUSE THERE WAS NO CODE FOR THE PROBLEM! THEN WHEN THEY HAD TO TEAR THE WHOLE DASH APART TO FIX THE PROBLEM NOW THE CLOCK DOESN?T WORK AND THE SPEEDOMETER TICKS LIKE THE IS A BOMB IN MY DASH! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299560January 15, 2020
SEATS
WHILE STOPPED AT A TRAFFIC LIGHT, THE DRIVERS SIDE HEADREST UNEXPECTEDLY BURST APART. IT SEEMS THAT THE PLASTIC PIECE INSIDE DESIGNED TO HOLD THE SPRING MECHANISM IN THE SAFETY RESTRAINT SYSTEM BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299579January 15, 2020
STRUCTURE:BODY
THE DRIVER SIDE SLIDING DOOR HAS BECOME STUCK IN A CLOSED AND LOCKED CONDITION. NOTHING I DO, WHETHER ELECTRICAL, ELECTRONIC, OR MECHANICAL, WILL UNLOCK OR OPEN THE DOOR. THIS OCCURRED THE LAST TIME THE DOOR WAS CLOSED AND LOCKED (CAR WAS STATIONARY, OF COURSE). FUSES HAS BEEN CHECKED. THE DOOR IS EFFECTIVELY UNAVAILABLE AS A MEANS OF EGRESS IN EVENT OF AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299231January 14, 2020
ELECTRICAL SYSTEM
THE BLIND SPOT INDICATORS FAILED AND SHORTED OUT DUE TO WATER INTRUSION. THE SENSORS ARE LOCATED IN THE REAR BUMPER WITH THE CONNECTOR/OPENING FACING THE REAR WHEELS WITH NO PROTECTION ALLOWING WATER AND SALT, ETC. TO PENETRATE THE SEAM ON THE SENSOR AS WELL AS THE CONNECTION TO THE HARNESS. IT CAUSED OUR BACK UP WARNING SYSTEM AND BLIND SPOT DETECTION SYSTEM TO STOP FUNCTIONING, AND SHORTED OUT THE SENSORS CAUSING THEM TO DRAIN THE BATTERY OVERNIGHT EVERY NIGHT (MAKING THE VEHICLE UNRELIABLE AND UNUSABLE), AND CAUSING THE ALTERNATOR AND BATTERY IN THE PROCESS. IT TOOK THREE SHOPS, $1,500 AND TWO MONTHS JUST TO IDENTIFY THE CAUSE OF THE PROBLEM (AFTER REPLACING BOTH ALTERNATOR AND BATTERY). ONCE THE ROOT CAUSE WAS IDENTIFIED, THE DEALER OFFERED A REPAIR FOR A MERE $1,600 (REPLACING BOTH SENSORS, HARNESS AND MODULE) AND STATED THAT IT IS A COMMON ISSUE AND HAPPENS ON VIRTUALLY ALL OF THESE VEHICLES BECAUSE THERE IS NOTHING PREVENTING WATER FROM ENTERING THESE SENSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299264January 14, 2020
POWER TRAIN
GOES DEAD WHEN COMING TO A STOP. ALSO HESITATES AFTER STOPPING, THEN ACCELERATING. DOES THIS ABOUT 2X/DAY. LOCAL DEALER COULD NOT DETERMINE THE PROBLEM. TOOK TO LOCAL TRANSMISSION MECHANIC, WHO HAS DETERMINED TRANSMISSION NEEDS REPLACING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298990January 13, 2020
ENGINE
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE AS NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED BUT NO CODE WAS FOUND. THE TECHNICIAN INFORMED THE CONTACT THAT THERE WAS A RECALL ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A CHRYSLER DEALER. THE CONTACT CALLED HERB CHAMBERS CHRYSLER DODGE JEEP RAM FIAT OF MILLBURY DEALER, (2 LATTI FARM RD RTE, 20, MILLBURY, MA 01527, (508) 757-7444) AND WAS INFORMED THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299062January 13, 2020
POWER TRAIN
TRANSMISSION SLIP WHEN YOU TRY TO PARK ON AN INCLINED STREET VERY DIFFICULT TO PARK. HAD IT AT THE DEALER AND THEY KEEP TELLING ME ,THAT'S NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299098January 13, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
A MONTH AFTER WE BOUGHT IT STOP RUNNING WOULD START DO ANYTHING ITS BEEN JUST SITTING INT HE YARD SINCE WE CHECKED FUEL PUMP PUT NEW ONE IN NOPE THAT WASN'T IT WE HAVE CHECKED EVERYTHING .NOW OUR FRIEND HINS ITS THE HEAD GASKETIM SORRY BUT WE JUST GOTTHE VAN IN JULY TO ONLY DRIVE IT FOR 2WEEKS CAN YOU HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298869January 12, 2020
UNKNOWN OR OTHER
WHILE DRIVING HOME FROM GAS STATION, VAN STARTED MAKING WHINING NOISE AND THE RPM WOULD JUST JUMP UP ALL ON ITS OWN. THIS IS A VAN AND HAVE CHILDREN THAT RIDE IN IT REGULARLY AND THANKFULLY THEY WAS NOT IN THE CAR AT THAT TIME. WAS ABLE TO SAFELY MAKE IT HOME AND PARKED THE CAR. SPOKE TO A MECHANIC AND DETERMINED IT WAS A TRANSMISSION PUMP PROBLEM. I LOOKED UP MY VIN NUMBER AND ACCORDING TO MULTIPLE WEBSITES THERE WAS A RECALL ON THE VAN DURING A SPECIFIC TIME FRAME MY VAN WAS MADE. WHILE LOOKING MY VIN NUMBER UP ON WEBSITE THOUGH HOWEVER IT SAYS THERE IS NO RECALLS ON MY VAN. EVEN THOUGH ACCORDING TO THE MAIN WEBSITE MY VAN SHOULD BE COVERED UNDER THE MONTHS THE RECALL WAS MADE FOR??? THE WEBSITE SAYS IT IS COVERED UNDER RECALL BUT TYPING IN MY VIN NUMBER THERE IS NO RECALL?? THAT MAKES NO SENSE. THE CAR WOULD JUST RANDOMLY EXCELERATE AND JUMP RPM WHILE DRIVING. I'M VERY LUCKY THERE WAS NO ONE ON THE ROAD OR NO CHILDREN IN THE CAR. I WORK SUNDAYS AT MY EMPLOYMENT AND HAD TO TAKE THE DAY OFF DUE TO NOTHING BEING OPENED TO GET FIXED. WHY IS ONE WEBSITE SAYING MY CAR IN COVERED BUT ANOTHER IS SAYING THERE IS NO RECALL???? I READ SEVERAL COMPLAINTS FROM OTHER PEOPLE. IF THE MANUFACTURE MADE 37000 CARS WITH THIS RECALL PROBLEM AND IT ENDED UP BLOWING THAT MANY PEOPLES TRANSMISSION UP, SHAME ON THEM FOR NOT COVERING THEIR PRODUCT. MILES ARE RIGHT AROUND 100000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298510January 11, 2020
FUEL/PROPULSION SYSTEM
AT APPROXIMATELY 105,000 MILES I BEGAN NOTICING A STRONG SMELL OF GASOLINE BOTH INSIDE & OUTSIDE THE VEHICLE- RUNNING OR NOT. AT ABOUT THE SAME TIME I NOTICED A BIG DROP IN FUEL EFFICIENCY. WE ARE NOW GETTING AN AVERAGE OF 10 MPG. THE NORM IS AN AVERAGE OF 19 MPG. THE VEHICLE STARTS FINE & THERE ARE NO CHECK LIGHTS ON. I BELIEVE THE ACCELERATION IS ALSO SLOWER NOW. OUR FAMILY IS THE ORIGINAL OWNER & THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. COMMON SENSE TELLS US THIS IS A VERY SERIOUS SAFETY ISSUE. THERE SEEM TO BE MANY OTHERS WITH THIS SAME ISSUE & IT'S DISAPPOINTING TO FIND NOTHING IS BEING DONE ABOUT IT. WE ARE A ONE CAR FAMILY & WE HAVE NO CHOICE BUT TO DRIVE THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298528January 11, 2020
ELECTRICAL SYSTEM
THE REAR LIFTGATE CANNOT BE OPENED MANUALLY WHEN THERE IS A FAULT FROM LOSS OF SIGNAL. THIS SHOULD NEVER EVER HAPPEN AS ALL LIFTGATE SHOULD BE ABLE TO BE OPERATED AND OPENED MANUALLY. THIS WAS A TERRIBLE DESIGN BY THE ENGINEERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298530January 11, 2020
POWER TRAIN
THE TRANSMISSION WILL LOCK UP IN "LIMP" MODE SO THAT THE SPEED WILL NOT GO OVER 45 WHILE THE ENGINE IS RACING AT A HIGH RPM. THIS IS NOT A GREAT FEELING TO BE DRIVING ON THE INTERSTATE HIGHWAY WHEN THIS HAPPENS. ANOTHER POOR DESIGN BY THE ENGINEERS. ALSO, THERE IS NOT A DIPSTICK ON THE TRANSMISSION TO CHECK THE FLUID LEVEL. ALSO ANOTHER PAIR ENGINEER DESIGN. CHYSLER VEHICLES USED TO BE TOP RATED FOR PERFORMANCE AND THOSE ARE THE ONLY VEHICLES I'VE OWNED SINCE 1967! I'M GETTING SO FRUSTRATED WITH MY CHYSLER VEHICLES TO THE POINT THAT I MAY HAVE TO START BUYING A DIFFERENT BRAND. THAT DOESN'T MAKE ME A VERY HAPPY CUSTOMER!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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