Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11315839March 3, 2020
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS UNABLE TO UNLOCK THE DRIVER'S SIDE REAR SLIDING DOOR USING THE KEYFOB. THE CONTACT WAS ALSO UNABLE TO UNLOCK THE SLIDING DOOR MANUALLY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315611March 2, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR HAS BEEN OUT OF COMMISSION FOR ABOUT 2 MONTHS OFF AND ON. THE AUTO SHOP THAT I SEND IT TO HAS REPLACED THE FUEL PUMP 4 TIMES BEFORE ZEROING IN ON THE PROBLEM WHICH APPARENTLY IS THE TIPUM, AN ELECTRONIC PIECE. AFTER DOING RESEARCH ON THE INTERNET, THERE IS A RECALL ON THIS PIECE FOR ISSUES INVOLVING THE FUEL PUMP STOPPING OPERATION WHILE THE VEHICLE IS RUNNING. THIS RECALL DOES NOT EFFECT MY CAR, BUT THIS EXACT PROBLEM IS AFFECTING MY CAR. I'M WONDERING WHAT'S GOING ON THERE AND IF THERE HAVE BEEN OTHER REPORTS OF THIS. THANKS FOR YOUR TIME, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315451March 1, 2020
SERVICE BRAKES, ENGINE, STEERING
THE VEHICLE WILL SHUT OFF WHILE IN MOTION. STABILITY LIGHT WILL ILLUMINATE, POWER STEERING, POWER BRAKES FAIL. HAS HAPPENED ON THREE OCCASIONS NOW, TWICE ON CITY STREETS, ONCE AT HIGHWAY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312047February 28, 2020
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
WHILE DRIVING ON I-70 IN COLORADO MY DRIVER SIDE HEADREST AIRBAG DEPLOYED IN MY 2013 TOWN & COUNTRY MINI-VAN. THERE WAS NOTHING HAPPENING, WE DID NOT HIT ANYTHING, THERE WERE NO BUMPS OR REASONS FOR IT TO DEPLOY. IT STRUCK ME HARD IN THE BACK OF THE HEAD CAUSING WHIPLASH. WE PULLED OVER AND THE HEAD REST LOCKING PIN AND COME OUT OF THE INSIDE OF THE HEADREST. THE REASON WAS THE PLASTIC HOOKS HOLDING IT HAD BROKEN. WE PULLED IT TOGETHER AND WRAPPED IT WITH A STRAP.*DT*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11311572February 26, 2020
ELECTRICAL SYSTEM
THE PASSENGER DOOR LOCK ACTUATOR DOES NOT FUNCTION CORRECTLY AND DOES NOT RELIABLY LOCK THE DOOR. THIS STARTED ON 12/02/2019 AND THE VEHICLE HAD ONLY 35000 MILES ON IT. DOORS THAT DO NOT LOCK WHEN THE VEHICLE IS IN MOTION IS AN EXTREME DANGER AND SHOULD BE RESOLVED BY CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311629February 26, 2020
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE WE ARE DRIVING THE VEHICLE WILL START TO JUMP AROUND AND WE HAVE TO TAKE OUR FOOT OF THE PEDAL. THEN WHEN WE ARE GOING UP ANY KIND OF HILL OR MOUNTAIN WE LOSS POWER AND ALMOST COME TO A COMPLETE STOP EVEN WHEN WE PRESS THE PEDAL ALL THE WAY TO THE FLOOR. THE AMOUNT OF SPEED WE LOSS IS VERY UNSAFE AND VERY ALARMING. HOW IS THERE NOT A RECALL ON THIS, I HAVE SEEN STORY AFTER STORY ABOUT THIS. IT HAPPENS TO US EVERY SINGLE DAY, THERE IS NOT A DAY THAT WE DON'T HAVE THIS ISSUE WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311728February 26, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE FAILED TO START WITHOUT WARNING. THE CONTACT WAS ABLE TO START THE VEHICLE ONCE IT WAS JUMP STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE FAILURE AS THE BATTERY, ALTERNATOR, AND WIRING HARNESS FAILURE. THE VEHICLE WAS THEN TAKEN TO DICK HANNAH JEEP (3517 NE AUTO MALL DR, VANCOUVER, WA 98662) WHERE A DIAGNOSTIC TEST WAS NOT COMPLETED DUE TO THE CONTACT ONLY WANTING PARTS PLACEMENT INFORMATION. HE THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SEVERAL FAILURE CODES WERE DIAGNOSED AS THE CAUSE OF THE FAILURE ALONG WITH THE FUSE BOX NEEDING REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,352. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311747February 26, 2020
ELECTRICAL SYSTEM
I RECENTLY PURCHASED THIS VEHICLE, WITHIN A FEW DAYS THE CAR COMPLETELY FROZE, UNABLE TO START THE ENGINE, I MUST SAY THE TEMPERATURE WAS NORMAL ABOUT 70 F. THERE WERE NO CHECK ENGINE LIGHTS ON, NOTHING I COULD DO TO START IT UP WORKED. I SIMPLY WAITED FOR HELP THAT NEVER SHOWED UP. TODAY, WED FEB 26TH, 20, IT HAS HAPPENED AGAIN, THE SAME THING, THE ENGINE WOULDN'T START UP, I MUST SAY WITHOUT ANY ENGINE LIGHTS ON..I WAITED FOR 45 MINUTES AND THE ENGINE STARTED RUNNING LIKE NORMALLY DOES. I AM AFRAID TO BE STRANDED AWAY FROM THE NEAREST REPAIR SHOP, OR IT MAY HAPPEN AGAIN IN THE MIDDLE OF THE NIGHT. I WOULD REALLY APPRECIATE IT IF YOU WOULD LOOK INTO THIS MECHANICAL. PROBLEM. I MUST ADD, I REPLACED THE CAR BATTERY YESTERDAY 2/25/20. PLEASE NOTE THIS PROBLEM HAPPENS WHEN I'M STATIONARY, WITHOUT THE CAR MOVING, NO WARNING LIGHTS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311374February 25, 2020
STRUCTURE:BODY
SLIDING DOOR MAKES A LOUD BUZZING NOISE WHEN I UNLOCK ANY OF THE DOORS AS WELL AS WHEN I OPEN THE BACK HATCH. SINCE I DON'T OPEN THE DOORS WHEN THE CAR IS MOVING I DON'T KNOW WHETHER OR NOT IT WOULD MAKE THE NOISE WHEN MOVING BUT IT DOES WHEN I AM NOT MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311514February 25, 2020
SERVICE BRAKES, ENGINE, STEERING
ON WEDNESDAY 2/19/20, THE ENGINE SHUT OFF SUDDENLY WHILE DRIVING. THE STEERING AND BRAKES WERE OPERATING WITHOUT POWER ASSIST AND THE CAR WAS DIFFICULT TO STOP. THIS HAPPENED AT SLOW SPEED WHILE TURNING INTO A PARKING LOT SO THE CAR WAS ABLE TO BE STOPPED. THE CAR WAS PUT INTO PARK AND RESTARTED. IT OPERATED FINE IMMEDIATELY AFTER THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311102February 24, 2020
ENGINE, STEERING
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING COLUMN CEASED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO SAFELY GUIDE THE VEHICLE OFF OF THE ROADWAY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. RIVERSIDE CHRYSLER JEEP DODGE RAM 1601 US-70, NEW BERN, NC 28560 (252) 633-4411, WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311180February 24, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING AND THE VAN SHUT OFF AND LOST ALL POWER WHEN GOING 60 MPH. I LOST CONTROL OFF THE BRAKES, POWER STEERING, ALL ELECTRICAL AND ENGINE POWER WAS GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311251February 24, 2020
WHEELS
PRIMEWELL VALERA TIRE DOT Y9H3 LEHX 4217 . EXPERIENCED FATAL SEVERE SIDEWALL TEAR (RUPTURE) WHILE DRIVING (FREEWAY) UNDER NORMAL ROAD CONDITIONS. RAPID LOSS OF TIRE PRESSURE 13LBS OR LESS AND INABILITY TO PROPERLY CONTROL AND DRIVE THE VEHICLE. THESE PARTICULAR BRAND OF TIRES WERE MANUFACTURED BY GITI CORPORATION IN INDONESIA IN 2017. MANUFACTURER HAS RECALLED NEARLY 400,000 TIRES OF THIS EXACT BRAND AND MANUFACTURE DATE DUE TO SIDEWALL RUPTURE (SEVERE TEAR) FROM NORMAL USE. I TALKED WITH GITI TECHNICAL SERVICES AND THEY CLAIM THIS TIRE DOT IS NOT ON THEIR RECALL LIST. NO COLLISIONS INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310873February 23, 2020
POWER TRAIN
THE VEHICLE JUMPS WHEN SHIFTING GEARS AND SHUTTERS. IT WILL DOWN SHIFT AND UPSHIFT SUDDENLY AT INAPPROPRIATE TIMES. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION, THROUGHOUT THE ENTIRE GEAR RANGE AND VARYING SPEEDS OF INCREASING, DECREASING OR STEADY SPEEDS. THIS BEGAN AROUND 60,000 MILES ON VEHICLE. IT IS A CONTINUING ISSUE THAT HAS BECOME MORE CONSISTENT AND PROMINENT OVER THE PAST 6 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310967February 23, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VAN BEGAN HAVING TROUBLE STARTING UP AT AROUND 100,000 MILES. THE ISSUE WAS INTERMITTENT UNTIL A WEEK AGO. WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE WOULDN'T CRANK. THE FUEL PUMP WILL NOT ENGAGE AND START THE VEHICLE. MY BATTERY IS GOOD AND WHEN WE BYPASSED THE TIPM, THE VEHICLE CRANKS PROPERLY. THIS IS AN INDICATION THAT THE TIPM IS FAULTY. AFTER RESEARCHING THIS ISSUE, IT SEEMS THAT IT'S A KNOWN PROBLEM FOR MANY DODGE/CHRYSLER/JEEP MODELS IN 2011. THIS A DEFINITE HAZARD BECAUSE THE FUEL PUMP CONTINUES TO RUN EVEN WHILE EVERYTHING IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310981February 23, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL PUMP WON'T TURN OFF AFTER TURNING ENGINE OFF. DRAINS BATTERY COMPLETELY. TIPM IS TO BLAME. READ THE OTHER COMMENTS OR LOOK INTO THE LAWSUITS. THIS AFFECTS ALL CHRYSLER VEHICLES WITH THE PENTASTAR ENIGNE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310743February 22, 2020
SEAT BELTS
THE UPHOLSTERY STITCHING ON THE THIRD ROW SEATS CAME LOOSE CAUSING THE SEAT BELT BUCKLES TO COME LOOSE. THE UPHOLSTERY STITCHING DIDN'T UNRAVEL BECAUSE THERE ARE NO LOOSE THREADS BUT RATHER SEEMED TO DISSOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310553February 21, 2020
STRUCTURE:BODY
PASSENGER SLIDING DOOR FELL OFF FROM THE TOP TRACK WHEN OPENED WITH BUTTON. THE DOOR WAS HANGING. CAR WAS STATIONARY ON A NYC STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310578February 21, 2020
STRUCTURE:BODY
THE AUTOMATIC SLIDING DOOR NO LONGER LOCKS. IT HAS BEEN TRACED BACK AT AN SMALL HYDRAULIC PIN THAT PUSHES THE LOCK OPEN AND CLOSED. TO FIX THIS PART IT HAS BEEN QUOTED BETWEEN $800-$1000. DUE TO THE FACT, THEY HAVE TO REMOVE THE DOOR COMPLETELY, THEN BREAK THE PANEL AND THE TRIM FROM THE INSIDE TO REACH THE PARTS. NOW WE ARE BEING CHARGED TO REPLACE THE PANEL AND THE EXISTING TRIM. HAVE LOOKED INTO THIS AND OTHERS ARE EXPERIENCING SAME / SIMILAR ISSUES. ALL OTHER DOORS LOCK, BUT WHEN LOCKED THE SLIDING DOOR CAN BE OPENED BY ANYONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310383February 20, 2020
UNKNOWN OR OTHER
SLIDING DOOR WILL NOT OPEN EVEN MANUALLY. LOOKED ONLINE AND MANY OTHERS WITH SAME ISSUE. ALL OTHER DOORS UNLOCK BUT THE PASSENGER SIDE SLIDING DOOR WILL NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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