Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11338417July 9, 2020
SEATS
ON JULY 3, 2020 I WAS SITTING AT A RED LIGHT AT NIGHT WHEN MY DRIVER SIDE HEADREST DEPLOYED/EXPLODED WITHOUT ANY WARNING, MY VEHICLE WAS NOT IN MOTION AT THE TIME. NO INJURIES BUT HEADREST IS DEFECTIVE NOW. I WOULD HAVE BEEN INJURED IF I WAS RESTING ON IT AT THE TIME WITHOUT A DOUBT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338495July 9, 2020
ELECTRICAL SYSTEM
WHEN YOU SWITCH TO THE START POSITION YOU GET A CLICK BUT NO START. IF YOU REPEAT IT ENOUGH TIMES IT EVENTUALLY STARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338310July 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RADIO/DVD DON'T WORK OUT NOWHERE .. START WORKED STAYS ON FOR A FEW SECONDS THEY GOES OFF..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337814July 7, 2020
UNKNOWN OR OTHER
TOOK MY VEHICLE IN TO GET THE RECALL THAT IS RELATED TO MY WIN MODULE FIXED AT GOLDSTEIN IN LATHAM, NY AND WAS TOLD IT WOULD TAKE APPROX. A HOUR AND A HALF. AFTER AN HOUR AND A HALF THEY COME OUT AND TELL ME THAT THEY ORDERED THE WRONG PART AND WILL HAVE TO ORDER THE RIGHT PART. THEY TOLD ME THAT THEY WOULD CALL ME WHEN THEY RECEIVE THE PART AND I HAVEN'T HEARD BACK FROM THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337874July 7, 2020
SEATS
WHILE DRIVING ON THE FREEWAY THE ACTIVE HEAD RESTRAINT DEPLOYED. THERE WAS NO IMPACT, JUST DEPLOYED WITHOUT CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337610July 6, 2020
UNKNOWN OR OTHER
DOORS MAKING BUZZING SOUND WHEN OPENING OR UNLOCKING. NOISE JUST STARTED AFTER OWNING FOR FOUR YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337779July 6, 2020
SERVICE BRAKES, ENGINE, STEERING
VAN HAS SHUT OFF RANDOMLY 4 TIMES NOW. THE FIRST THREE TIMES WAS WHILE SITTING STILL. IT STARTED RIGHT BACK UP THE FIRST TIME BUT TOOK AWHILE TO START UP THE SECOND TIME. THE THIRD TIME IT ALSO STARTED RIGHT BACK UP. THE LAST TIME IT SHUT OFF WHILE DRIVING THROUGH TOWN AT ABOUT 35 MPH. LOST ALL BRAKING AND STEERING. VAN WILL NOT START BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337560July 5, 2020
ELECTRICAL SYSTEM
RIGHT SLIDING DOOR IS MAKING AND BUZZING SOUND THIS CAUSES AN ISSUE WITH UNLOCKINH THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337343July 3, 2020
SEATS
DRIVER HEADREST EXPLODED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337098July 2, 2020
POWER TRAIN
WHILE DRIVING, WE HEARD A LOUD NOISE LIKE RATTLING COMING FROM THE ENGINE AREA. I THOUGHT IT WAS A BAD A/C CLUTCH SO I TURNED OFF THE A/C BUT THE SOUND CONTINUED ONLY NOT AS LOUD. WHEN I TURNED THE A/C UNIT ON...THE SOUND BECAME LOUDER SO I TURNED OFF THE A/C TO ARRIVE AT DESTINATION. I LATER TOOK MY VEHICLE TO THE DEALERSHIP WHO SAID THE FLEXPLATE HAD TO BE REPLACED. A WEEK LATER I RECEIVED A SECOND CALL THAT THE TIPM HAD TO BE REPLACED AS WELL. UPON RESEARCH, I HAVE FOUND NUMEROUS COMPLAINTS ONLINE FROM OTHER OWNERS OF THIS VEHICLE TYPE SPANNING THE YEARS 2012-2014 WITH A HIGH NUMBER OF PROBLEMS WITH THE SAME TWO PARTS. I DO BELIEVE THESE PARTS ARE DANGEROUS AND FAULTY OR AN INVESTIGATION LEADING TO THE CAUSE SHOULD BE DONE. I CONSIDER MYSELF LUCKY THAT MY VEHICLE DID NOT SHUT OFF ON A HIGHWAY OR DANGEROUS CONDITION AS I HAVE HEARD THESE TYPE VEHICLES DOING THAT TO OTHERS IN THEIR TESTIMONIALS. I WILL RECEIVE THE REPAIR RECEIPT DOCUMENTATION FROM THE DEALERSHIP TO PROVE THE PARTS REPLACEMENT TO VERIFY MY TESTIMONIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337112July 2, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
AT 50,700 MILES AND 6 MONTHS OUT OF WARRANTY, MY FLEX PLATE CRACKED. THE FLEX PLATE CONNECTS TO THE END OF THE CRANKSHAFT AND THE TORQUE CONVERTER. IF YOUR VEHICLE IS RUNNING WHEN THE FLEX PLATE BREAKS YOUR TRANSMISSION WILL NOT RECEIVE THE ROTATIONAL POWER TRANSFER FROM THE ENGINE TO TURN YOU TORQUE CONVERTER, WHICH CAN CAUSE THE VEHICLE TO BECOME IMMOBILIZED WHILE DRIVING. TO REPAIR THE FLEX PLATE, THE ENTIRE TRANSMISSION MUST BE REMOVED WHICH IS VERY EXPENSIVE. ADDITIONALLY, A CRACKED FLEX PLATE ALMOST ALWAYS INDICATES A GREATER PROBLEM WITH YOUR ENGINE OR TRANSMISSION. WE ALSO EXPERIENCED PROBLEMS WITH HESITATION AND/OR PEELING OUT WHEN DEPRESSING THE ACCELERATOR. THE VEHICLE SPEED CONTROL WAS UNPREDICTABLE AND DANGEROUS. THIS WAS MY FAMILY CAR THAT I THOUGHT I COULD RELY ON FOR YEARS. INSTEAD, I FELT VERY UNSAFE DRIVING IT, AND WAS DISAPPOINTED TO HAVE SUCH A MAJOR POWERTRAIN FAILURE AT SUCH LOW MILEAGE. CHRYSLER REFUSES TO ACKNOWLEDGE THE PROBLEM, RECALL, AND PROPERLY REPAIR THE VEHICLE DESPITE MULTIPLE COMPLAINTS OF PEOPLE LOSING CONTROL WHILE DRIVING AT HIGH SPEEDS DUE TO THIS EXACT PROBLEM. I DECIDED I DIDN'T WANT TO BE THE PERSON THAT DIED SO I TRADED IT IN INSTEAD OF REPAIRING IT, BUT I LOST A LOT OF MONEY IN DOING THAT. YOU CAN'T PUT A PRICE ON YOUR FAMILY'S SAFETY - DO NOT BUY THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337177July 2, 2020
SEATS
OUR 2014 CHRYSLER TOWN AND COUNTRY DRIVER'S SIDE HEAD REST DEPLOYED. THE CAR WAS STATIONARY....PARKED IN OUR DRIVEWAY. NO ONE WAS HURT. THE PLASTIC PIECES ARE BROKEN UT THE METAL PIN IS IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331619June 29, 2020
UNKNOWN OR OTHER
KEY WILL NOT COME OUT AND THE SHIFTER HAS HUNG UP AND FAIL TO MOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331143June 26, 2020
ENGINE, POWER TRAIN
AT 61,609 MILES "THE TORQUE CONVERTER CAME APART" RUINING THE TRANSMISSION. THE VEHICLE WOULD NOT ENGAGE IN GEAR; WHEN DRIVING IT WOULD NOT STAY IN GEAR. THIS OCCURRED WITHOUT WARNING WHILE I WAS ON THE ROAD AND ALMOST CAUSED AN ACCIDENT SINCE THE VEHICLE SLOWED DOWN SUDDENLY AND WITHOUT WARNING. IN ADDITION TO NEEDING A NEW TRANSMISSION, I WAS TOLD THE "COMBO COOLER" ALSO NEEDED REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330471June 24, 2020
SEATS
ACTIVE HEADREAST HAS DEPLOYED DUE TO BROKEN PLASTIC MOUNT FOR RETAINING PIN. VEHICLE WAS STORED IN CARPORT WHEN MALFUNCTION OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330585June 24, 2020
ELECTRICAL SYSTEM
DOOR ACTUATORS ARE DEFECTIVE AND MAKE BUZZING NOISES. AS ACTUATORS CONTINUE TO FAIL, WE FEAR OPERATION OF DOORS COULD ALSO FAIL POSING A SERIOUS SAFETY PROBLEM! MANY PEOPLE ARE REPORTING THE SAME PROBLEM. VERY EXPENSIVE TO FIX. THIS IS AN ELECTRICAL ENGINEERING DEFECT. IT SHOULD BE RESOLVED WITH NEW, NON-DEFECTIVE ACTUATORS BY CHRYSLER. FOR NOW, OUR TOWN & COUNTRY IS STATIONARY WITH ENGINE ON OR OFF WHEN BUZZING SOUNDS, BUT OTHERS HAVE REPORTED THIS PROBLEM WHEN THEIR CHRYSLER IS IN MOTION. IF THE DOORS WERE TO OPEN WHILE TRAVELING, IT COULD BE A DISASTER, AND IF THE DOORS FAIL TO OPEN WHEN NEEDED, IT COULD BE DEADLY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330337June 23, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WIFE WAS DRIVING. THEN ENGINE WENT TO FULL THROTTLE, WOULD NOT SLOW DOWN. SHE RODE THE BRAKES ALL THE WAY HOME, SWITCHED FROM NEUTRAL TO DRIVE, VAN WOULD JUMP INTO GEAR WHEN SHE WOULD SHIFT BACK TO DRIVE, FELT LIKE BRAKES WERE NOT WORKING WELL ENOUGH (PROBABLY GLAZED). ALMOST WRECKED, COULD HARDLY STOP. VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330024June 22, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 10-25 MPH, A SQUISHING SOUND WAS HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THE ABS AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO TRUCK FARM OF EASLEY (296 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 220-1811) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE BATTERY TERMINAL WAS LOOSENED, THE BRAKE VALVE AND BRAKE BOOSTER WIRE WERE EATEN BY RODENTS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE REPAIRS WERE NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330036June 22, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VAN TURNED OFF AND WOULD CRANK BUT NOT START. HAPPENED AT RANDOM TIMES UNTIL IT WOULD NOT START AT ALL. WAS TOWED FOR REPAIR, WE HAD TO REPLACE THE TIPM. NOW ONLY A COUPLE WEEKS LATER THE VAN, AGAIN, WILL ONLY CRANK BUT NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329952June 22, 2020
AIR BAGS
2001 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG BEING DEPLOYED WITHOUT CAUSE. *LD THE CONSUMER STATED WHEN THE AIRBAG DEPLOYED IT CRACKED THE WINDSHIELD AND DAMAGED THE DASHBOARD. THE CONSUMER REQUESTED TO BE REIMBURSED THE KELLY BLUE BOOK VALUE OF THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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