Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11330194June 22, 2020
ELECTRICAL SYSTEM, ENGINE
MY 2013 TOWN N COUNTRY VAN IS HAVING AN OVERHEATING PROBLEM AND NOW I HAVE BEEN TOLD IT HAS BLOWN HEAD GASKETS AND NEEDS A POSSIBLE NEW MOTOR. IT IS ONLY 7 YEARS OLD HOW IS THIS POSSIBLE. IT HAS NOT BEEN MISUSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330238June 22, 2020
POWER TRAIN, STEERING
WHILE DRIVING AT APPROXIMATELY 25 MPH, I LOST ALL POWER TO ENGINE. NO POWER STEERING, NO BRAKES, NO ABILITY TO A ACCELERATE. I WAS ABLE TO PUT FLASHERS ON AND PULL OFF MAIN ROAD. I TURNED IGNITION OFF AND WAS ABLE IMMEDIATELY RESTART IT. TWO DAYS PRIOR, VAN WOULDN'T START AND HAD TO BE JUMP STARTED. INTERIOR LIGHTS STILL WORKED BUT NO POWER WAS GETTING TO IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329977June 21, 2020
ELECTRICAL SYSTEM
THE FUSE BOX UNDER THE HOOD THEY CALL THE TIPM HAS A KNOWN PROBLEM WITH THE FUEL PUMP FUSE GOING BAD THAT THE VEHICLES COMPUTER DOES NOT REGISTER THE CAR FAX SHOWS THAT IT WAS LOOKED AT IN CA. IN OCT.2019 FOR HARD TO START BUT NO PROBLEM WAS FOUND IBOUGHT IT ON MARCH 8 2020 IT RAN GREAT UNTIL THE FUEL PUMP WENT OUT ALONG WITH THE FUSE BOX THEY SAID THEY DONNOT HAVE ANOTHER ONE THAT I WOULD HAVE TO HAVE IT REBUILT A NEW FUEL PUMP IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329832June 20, 2020
AIR BAGS, ELECTRICAL SYSTEM
THE WIRELESS SWITCH WONT START/TURN OVER MY VAN AND I LOOK UP MY VAN AND IT HAS A RECALL ON IT ITS A 08 CHRYSLER TOWN AND COUNTRY TOURING LX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329716June 19, 2020
ELECTRICAL SYSTEM
THE VEHICLE CONTINUALLY FAILS TO START WHEN KEY FOB IS INSERTED IN IGNITION AND TURNED. IT ALSO OFTEN FAILS TO ALLOW US TO TURN THE VEHICLE OFF OR REMOVE THE KEY. THIS HAPPENS YEAR ROUND AND AT VARIOUS LOCATIONS. WE HAVE YOUNG CHILDREN AND HAVE BEEN STRANDED IN LOCATIONS, UNABLE TO START OUR VEHICLE DUE TO THIS. THE VEHICLE IS STATIONARY WHEN THIS OCCURS, AND IT TYPICALLY OCCURS MORE FREQUENTLY AFTER BEING USED. FOR EXAMPLE, I WILL DRIVE TO THE STORE AND WHEN I COME BACK OUT, MY VEHICLE WILL BE ABLE TO START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329490June 18, 2020
SEATS
GOT IN MY CAR THIS MORNING AND NOTICED MY PASSENGER HEAD REST WAS STICKING OUT. DID SOME RESEARCH AND COME TO FIND OUT THE HEAD TEST DEPLOYED FOR NO REASON. I LOOKED AT IT MORE AND PLASTIC INSIDE OF IT BROKE WHICH CAUSE IT TO DEPLOY FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329338June 17, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL RELAY ON TIPM IS FAULTY RESULTING IN NOT STARTING AND STALLING WHILE DRIVING. IT IS VERY DANGEROUS THAT THIS PROBLEM HAS NOT BEEN ADDRESSED BY A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329465June 17, 2020
UNKNOWN OR OTHER, SEATS
HEAD REST ON THE DRIVER'S SIDE POPPED OPEN FOR NO REASON. I HAD JUST ENTERED THE CAR, CLOSED THE DOOR, AND THE HEAD REST POPPED OPEN AGAINST MY HEAD. I SEE THAT THIS DEVISE IS PART OF THE ANTI WHIP LASH SYSTEM IN THE EVENT OF A CRASH. BUT THERE WAS NO ACCIDENT AND THE CAR WAS STATIONARY IN A PARKING LOT OF A STORE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11329471June 17, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VAN HAS DRAINED A NEW BATTERY IN TWO DAYS. DEALERSHIP CLAIMS THEY CAN'T FIND THE PROBLEM EVEN THOUGH THERE IS A KNOWN PROBLEM WITH THEIR ROOM'S FROM THIS MODEL YEAR. I HAVE SUGGESTED THEY LOOK AT THE FUEL PUMP TURNING ON EVEN THOUGH A KEY HAS NOT BEEN USED TO START VEHICLE AND TO LOOK AT THE WIRELESS IGNITION NODE MODULE. SEEMS I HAVE TO DO THE INVESTIGATIVE WORK AND INCUR ALL THE COST. DEALERSHIP HAS HAD MY VEHICLE FOR OVER A WEEK NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329206June 16, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
WHEN EVER THE REAR LEFT SLIDING DOOR LOCKS OR UNLOCKS, THERE IS A VERY LOUD BUZZING SOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328865June 15, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT AN ABNORMAL TICKING SOUND COULD BE HEARD COMING FROM THE ENGINE WHILE DRIVING AT VARIOUS SPEEDS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO BE INSPECTED BY AN INDEPENDENT MECHANIC WHO LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE MANUFACTURER NOR THE DEALER HAD BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328606June 12, 2020
POWER TRAIN
ALL OF THE SUDDEN MY VAN SLIPPED AND WENT FORWARD AFTER HAVING IT LOOKED AT MY TRANSMISSION FLUID AFTER ONLY 64000 WAS COMPLETELY BLACK AND HAVE 4 BROKEN ALUMINUM PIECES IN IT. SO THAT'S GOING TO BE AN EXPENSIVE FIX. THE VAN IS A 2015. ONLY 5 YEARS OLD. IT SHOULD NOT BE HAVING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328469June 12, 2020
UNKNOWN OR OTHER
DOOR LOCK BUZZES WHEN LOCKED AND UNLOCKED. READING ONLINE AND THERE ARE A TON OF OWNERS FOR THIS MODEL AND YEAR WITH THE SAME EXACT ISSUES. THIS NEEDS TO BE PUT AS A RECALL AND REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328267June 11, 2020
UNKNOWN OR OTHER
ONE DAY THE REAR PASSENGER DOOR WOULD NOT OPEN WITH FOB OR INSIDE CONTROLS. IT ALSO WOULD NOT UNLOCK ALTHOUGH THE OTHER DOORS WOULD. WE TRIED MANUALLY PRESSING THE LOCK LEVER BUT IT WOULD NOT BUDGE. AFTER REPEATEDLY UNLOCKING/LOCKING THROUGH THE FOB, IT WAS FINALLY ABLE TO OPEN. HOWEVER, NOW WHEN IT LOCKS, IT MAKES A LOUD SHORT BUZZING SOUND. THIS ALSO HAPPENS WHEN I FIRST START DRIVING (ENGAGING AUTOMATIC DOOR LOCK ABOVE A CERTAIN SPEED). FROM WHAT I'VE READ ONLINE AS REPORTED BY OTHERS, IT APPEARS TO BE THE DOOR LOCK ACTUATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328336June 11, 2020
POWER TRAIN
AFTER SITTING AT A STOP AT A DRIVE THRU SERVICE, THE VEHICLE LOST ALL ABILITY TO ACCELERATE WHEN STEPPING ON THE GAS. TURNED THE CAR OFF AND REGAINED CONTROL. DROVE FOR AWHILE AND THE TRANSMISSION STARTED SLIPPING AND THEN WOULD LOSE COMPLETE ABILITY TO ACCELERATE. THE LOSS OF POWER WOULD CAUSE THE CAR TO COME TO A STANDSTILL WITH TRAFFIC HAVING TO DEAL WITH MY NON MOVING CAR IN THE MIDDLE OF TRAFFIC. ENGINE BEGAN TO WHINE ALSO. I TURNED THE CAR OFF AND WOULD REGAIN CONTROL FOR A SHORT WHILE UNTIL IT WOULD HAPPEN ALL OVER AGAIN. TOOK IT INTO A MECHANIC AND WAS TOLD IT WAS THE TRANSMISSION PUMP. IT IS RECALLED ON OTHER VEHICLES OF THE SAME MAKE AND MODEL AND YEAR BUT IT IS NOT COVERED ON MINE. THIS WAS THE FIRST REPAIR TO ANY NON BODY PART OF THE VEHICLE. ALL FLUID CHANGES AND REGULAR PREVENTIVE MAINTENANCE WERE KEPT UP TO DATE. IT'S WORRISOME THAT THE TRANSMISSION FAILED SO EARLY ON SUCH A NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328434June 11, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I WILL BE DRIVING THE VAN AND IT WILL RANDOMLY SHUT OFF IT ONLY DOSE IT AT LOW SPEEDS AT LIKE 20 -40 BUT I LOSE POWER STEERING EVERYTHING UNTIL I PUT IT IN NEUTRAL AND START IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327907June 9, 2020
UNKNOWN OR OTHER, SEATS, AIR BAGS
WHEN DRIVING ON THE FREEWAY IN HEAVY TRAFFIC MY HEADREST DEPLOYED AND HIT MY HEAD WITH SUCH A FORCE THAT MY GLASSES FELL DOWN TO THE FLOOR OF THE VAN. MY EYESIGHT IS PRETTY BAD AND I HAD TO CONTINUE DRIVING ON THE FREEWAY UNTIL THE NEXT EXIT WITH LIMITED VISION BECAUSE I WAS UNABLE TO PICK UP THE GLASSES FROM THE FLOOR WHILE DRIVING ON THE FREEWAY. THIS WAS AN EXTREMELY DANGEROUS SITUATION*DT MANUFACTURER AND DEALER HAVE NOT BEEN CONTACTED. CONSUMER IS HAVING NECK PAIN AND HEADACHES AS WELL AS DIZZINESS. *JB*DT CONSUMER WENT TO THE DOCTOR 3 TIMES AND WAS GIVEN PAIN MEDICINE. MANUFACTURER WAS NOT CONTACTED.*JB*DT*DT*AS *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11327942June 9, 2020
SEATS, AIR BAGS
PASSENGER SIDE SEAT HEADREST DEPLOYED/EXPLODED FOR NO APPARENT REASON WHILE PASSENGER WAS IN SEAT. THE VEHICLE WAS IN MOTION, MOVING AROUND 40 MPH ON SMOOTH STATE/US HIGHWAY WITH NO CHANGE IN SPEED AND NO COLLISION. IT JUST DEPLOYED ON ITS OWN FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327945June 9, 2020
AIR BAGS
I WAS INVOLVED IN AN ACCIDENT IN WHICH I WAS HIT BY A VEHICLE TRAVELING ABOUT 55 MPH AND I WAS STATIONERY SITTING AT AN INTERSECTION ON A FREEWAY SERVICE DRIVE GOING EAST AND THE PERSON HITTING ME WAS GOING SOUTH. THE IMPACT TURNED MY VEHICLE SOUTH I WAS WAITING FOR THE LIGHT TO CHANGE. IT HIT ME ON THE FRONT DRIVER SIDE HEADLIGHT AND DID $5000 DAMAGE. I SUFFERED THREE FRACTURED RIBS AND A HEAD AND BACK INJURY. MY AIRBAGS FAILED TO DEPLOY.*DT*JB *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11327968June 9, 2020
TRACTION CONTROL SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE DECELERATED INDEPENDENTLY, THE STEERING WHEEL BECAME FIRM, AND THE VEHICLE STALLED WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT WAS ALSO UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE CONTACT WAITED FOR APPROXIMATELY THREE MINUTES AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150, (734) 525-5000. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WAS NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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