Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11498573December 22, 2022
STRUCTURE:BODY
Structural frame damage found on both sides of truck while I was checking my brakes and doing a basic undercarriage inspection. Complete rebuild of frame determined by qualified frame building shop. Chunks of frame have fallen out and a lengthy crack along bottom inside rail visible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498345December 21, 2022
SERVICE BRAKES, STEERING
I had 2 recalls done, one for power steering & one for brakes. My truck was not experiencing ANY problems before I had this recall done. The day I had it done I lost power steering while trying to park at Home Depot immediately after leaving dealership, almost causing me to hit the vehicle I was trying to park next to. Thinking it was a fluke, i drove it home afterwards & when I got on the highway to go home, I experienced a very loud metal on metal sound that only went away after applying the brakes. I don’t drive much since I work from home, however every time I drive it for 10 min or so, the sound came back followed by increased braking pressure to stop, also almost causing multiple accident and any time I was driving slow & trying to make tight maneuvers or turning my wheel too park or go through roundabouts I would lose power steering. I took it back to the dealership & was told the serpentine belt was not installed properly & they replaced the vacuum pump for the brakes. Told that the steering & brakes were fixed and after starting I wasn’t taking it back until it’s verified fixed by test driving for more than just a few minutes & parked multiple times, I was told it was ok. I went straight home & while on the highway, the sound reappeared & didn’t go away & pulling into my driveway, the steering failed again. I left multiple messages that weren’t returned & while recently on the hwy, I was hearing the sound & had play in the wheel, I slammed on the brakes after a semi almost hit me & my truck shook like it was falling apart & I called 800# scared to drive & I had difficulty steering & breaking & with no way to get home I had to drive it & took it to the dealership again & now they’re telling me I have to pay for diagnostics & I refuse to pay Chevy a dime since my truck was fine until Chevy’s incompetent mechanic made my truck unsafe to drive. They deleted my dash cam videos also. I have numerous videos showing everything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498351December 21, 2022
POWER TRAIN
Vehicle less than 150,000 miles and transmission hasn't held up. Vehicle isn't driven hard its my daily driver to work. Transmission temperature exceeding 200 degrees on a short drive, hard shifting into 1,2,3,4 gears. I have done my research looking into other people that have had this trouble and it has become a well known problem with these vehicles. Everyone is experiencing trouble from the torque converters to the gears, and clutches. Its terrible that we are spending 10's of thousands of dollars on a vehicle that will not even hold up to 150,000 miles. These transmissions needs to be recalled and replaced. I have also done further extensive research that shows that from the GM Bulletin you can find documentation that shows that the 6L80 transmissions have problems with this exact issue. This Bulletin was published in June of 2020. If GM has listed 13 different models of 6L80 transmissions in different vehicles that are having such problems. Why hasn't this been recalled to make it right to the customers who have these vehicles. We are being ripped of our hard earned money and left with vehicles that are extremely expensive to have repaired or forced to let them go back or have no option but to trade it in and still be left with lots to pay on these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498405December 21, 2022
POWER TRAIN
The 2020 Chevrolet Silverado has a known issue with the torque converters and they are currently on back order and our service manager told us we are able to drive with it messed up and that it would not cause anymore damage but it causes transmission lockup and engine lockup which results in loss of control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498420December 21, 2022
ENGINE
Lifter failure caused several different warning lights and misfiring and chugging. Vehicle never died, but might have if it had continued to be driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498434December 21, 2022
ENGINE
Lifter failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498459December 21, 2022
STRUCTURE:BODY, POWER TRAIN
Leaking rear window, rear differential replacement due to bearing failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498227December 20, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving 74 MPH, the message “No Oil Pressure - Pull Over Immediately" was displayed. The contact immediately pulled over and was unable to restart the vehicle. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with an oil cooler line failure. The manufacturer was notified of the failure and a case was filed. The vehicle had been serviced and repaired by the dealer under warranty. The failure mileage was 42,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498271December 20, 2022
UNKNOWN OR OTHER
In November of 2021, There was a water leak found inside the truck, on the passenger side rear cab. Chevy repaired in accordance with GM bulletin # 18-na-383. After six month, leak came back. They replaced the rear window, in accordance with GM bulletin # 18-na-383. All work was done under warranty. Now after a month since last repair, the leak is back and worse then it was. Returned to Chevy dealer and they want to replace both parts again. This time not under warranty. Further research of the internet, yielded thousands of people over many years having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498274December 20, 2022
STEERING
The contact's husband owns a 2015 Chevrolet Silverado 1500. The contact stated that while her husband was parking the vehicle, the vehicle experienced a loss of power steering assist. The contact stated that the steering wheel felt abnormally stiff, causing difficulties while steering the vehicle. The vehicle was taken to the dealer however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497968December 19, 2022
SERVICE BRAKES
The integrated trailer braking system will function momentarily and then disable entirely while towing a trailer. This is extremely dangerous as it will not allow the vehicle to come safely to a stop if needed. Emergency braking would be greatly hindered without functioning trailer brakes. GM knows of this problem and "Does not have a fix". See attached dealer description. This is not an isolated incident. See attached link https://www.gm-trucks.com/forums/topic/260521-2022-silverado-faulty-trailer-brake-controller-and-buggy-camera-when-trailer-connected/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497978December 19, 2022
ELECTRICAL SYSTEM
Rear Defroster malfunction. After starting the vehicle smoke was coming from the rear cab of my truck in the area that the power sliding window meets the rest of the rear window. In the same area, one of the metal strips for the defroster was glowing red hot. Seconds later the rear window shattered within inches of my face. There were no warning lights or messages prior to the defroster malfunctioning. The vehicle is yet to be disabled and the dealer refuses to look at the vehicle until the rear window is fixed. There are messages and recalls from the manufacturer for this issue on the same year make and model as my vehicle but for some reason my trucks vin number is not associated with that recall.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11498158December 19, 2022
ENGINE, POWER TRAIN
While operating my vehicle at normal capacity the engine lost power and jolted very hard and the vehicle began shaking. I heard knocking noises coming from within the engine. The truck only has 68k highway miles on it with regular maintenance done by the dealer. My 2010 version of this truck lasted longer than this one. Gm is telling me I need a $7800.00 dollar repair that I am on the arm for. There was nothing out of the ordinary that could have caused this. I am aware of others having the same problem. It would not be safe if I was traveling faster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497914December 18, 2022
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ENGINE
Anytime the weather gets colder than 32degrees Fahrenheit the DEF system freezes, which even if the tank is full makes the truck go into limp mode until it thaws out. The engine light pops on and off with no codes associated with it. Now the breaks and break lines are freezing when it gets below freezing. These are just a few of the reoccurring problems we’ve experienced since buying the truck less than a year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497922December 18, 2022
SERVICE BRAKES
Trailer brake system is not working. Vehicle is reporting trouble code C159C and is subject to service bulletin PIT5948A per the dealership. The latest update states “GM is aware of the issue and is working on a resolution”. The latest update is almost 3 months ago. I have an active case with GM on this. Case sr:9-8884642509. They gave me a $300 credit to my Chevrolet account to purchase chevy parts however I want my truck working. Not being able to use the trailer brake system is very dangerous when towing and the fact that this is a $60,000 truck that I literally bought to tow my camper and can’t even tow with it safely defeats the purpose of my paying for this truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497928December 18, 2022
SUSPENSION, UNKNOWN OR OTHER
My truck frame has rusted completely through. I have holes in my truck frame. I also have my rear shocks have broke free from my frame. I went back to the dealer the first week i had the truck to have my bed liner installed. At this time i pointed the rust and undercoating that was falling off. The told me they would take care of the problem. I assumed they would, my mistake. I had to go back 2 other times for warranty work on my drive train. Both times I complained about the rust. Each time I returned it was getting exponentially worse. Both times they told me Chevrolet would do nothing about it. That the rust was "normal" Now I have a truck that is not even 10 years old with my frame falling apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497929December 18, 2022
ENGINE, FUEL/PROPULSION SYSTEM
While on vacation, Engine light came on , returned home due to excessive DEF usage, poor fuel mileage and heavy deisel smell in cab. Brought vehicle in to Gerry Lane on 11/8/22. *Was told 7-10 days to get parts an not to drive, May Catch On Fire due to an open exhaust. (Concerned because we drove home over 1,200 miles). From Service Advisor.. Our tech found the number exhaust gas temperature sensor missing from the diesel particulate filter and catalytic converter assembly, likely blown out due to excess pressure in the system. We’re going to replace that sensor, the DPF/converter assembly, and the relevant seals, gaskets, and clamps for that repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497770December 16, 2022
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
One week prior to the incident my engine had a loud ticking/knocking noise when starting up especially on a cold start, one night before thanksgiving driving to California I had my truck on cruise control 80mph when suddenly without any warning the engine shut off! My touch screen and speed gauge were still on I tried pulling over as quickly as I can with my emergency flashers on, I was almost side struck by trailers passing by me doing so! My truck got towed to the nearest Chevy dealer where I was told it was an electrical issue at first, then 3 hours after that call the service team called again telling me they have found metal engine shavings and pieces in my engine while draining my engine oil. Service team told me they contacted GM for a new engine replacement and my truck will be in their shop for a month waiting for delivery and working on my truck. All this damage because of the AFM DFM feature in V8 engines and it happening at 7,000 miles it’s unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497582December 15, 2022
STEERING, ELECTRICAL SYSTEM
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while making left and right turns, the steering wheel started to jerk, and the vehicle stalled. The vehicle took approximately five minutes to restart. The stabili-trak warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the ground and live battery cable in the steering wheel needed to be replaced due to low voltage. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497587December 15, 2022
SERVICE BRAKES
The Truck is having random BRAKE FAILURE to the degree that it will not STOP and the dash lights - up with several warnings ie; ABS , Traction Control , Speed Limited . Took the vehicle in to the local dealer and they looked at it , charged $140.00 to tell us that it needs a $2000.00 Brake Master Cylinder assembly. I am aware that this truck has had multiple BRAKE issues that G.M. was aware of and dealers have thrown many different things at it to try to correct the issue from Software Update [s] , the first one caused more issues , to replacing the Master Cylinder Assembly under warranty because of glitches ! It is not right for G.M. to ask the owner of a vehicle with KNOWN SERIOUS BRAKE ISSUES to pay for the unit to be repaired. This has been going on for the last 13-15 months !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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