Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10605034June 22, 2014
ENGINE, POWER TRAIN
I WAS AT A STOP SIGN, WHEN I WENT TO PULL ONTO THE HIGHWAY, THE TRANSMISSION SLIPPED AND HESITATED! I TOOK IT TO GM DEALER AND WAS TOLD THEY COULD FIND NO PROBLEM WITH IT! IT WOULD ACTUALLY HAVE TO GO BAD BEFORE THEY COULD DO ANYTHING ABOUT IT! NOW I HAVE 68000 MILES ON IT, AND THE PROBLEM HAPPENS DAILY! TWO DAYS AGO, WHEN PULLING ON TO THE HIGHWAY, IT HESITATED AGAIN, BUT THIS TIME THERE WAS A SEMI COMING! LUCKILY IT FINALLY TOOK HOLD AND I COULD PROCEED! I SAW ON THE INTERNET, THAT THIS IS A COMMON PROBLEM FOR THIS VEHICLE!! WHY, DOESN'T GM FIX IT?? ALSO, I HAVE HAD MY CAR IN FOR ENGINE PROBLEMS, THEY HAVE REMOVED THE ENGINE FROM THE CAR, AND "DECARBONED THE CYLINDER"! NOW ABOUT 30000 MILES LATER IT HAS THE SAME PROBLEM AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605053June 22, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ON THE HIGHWAY AND SUDDENLY LOST SPEED AND THE ENGINE LIGHT CAME ON AND ALSO A COUPLE OF MESSAGES. "REDUCE ENGINE POWER" AND "SERVICE TRACTION CONTROL". I HAVE ENCOUNTER A LOT OF IMPALA OWNERS WITH THE SAME PROBLEM, WHICH LEADS ME TO BELIEVE IS A MANUFACTURES MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605074June 22, 2014
ELECTRONIC STABILITY CONTROL (ESC), AIR BAGS
I WAS ON MY WAY TO WORK AND MY CAR JUST SHUT OFF OUT OF NO WHERE AT A INTERSECTION, I WAS SCARED I DIDN'T KNOW WHAT TO DO. THE CAR BEHIND ME ALMOST HIT ME BECAUSE OF IT. I TRIED STARTING MY CAR BACK UP AND IT WOULDN'T ROLL OVER OR MAKE A SOUND AND MY BRAKES WERE LIKE LOCKED UP . BUT ALL MY DASH LIGHTS WERE ON AND MY AIR BAG LIGHT KEPT BLINKING AND MY RADIO WAS WORKING. AFTER ABOUT 6 TIMES TRYING TO START MY CAR IT FINALLY STARTED UP AND THE AIR BAG LIGHT WENT OFF FOR LIKE 2 MINUTES AND CAME BACK ON AND MY TURN SIGNAL STOPPED WORKING AND STARTED MAKING A BUZZING SOUND . TIL THIS DAY IF THAT AIR BAG LIGHT IS ON MY CAR WONT START AND SOMETIMES I CAN PUT IT IN NEUTRAL AND IT WILL START . EVERY ONCE IN A WHILE MY CAR WILL ACCELERATE ON ITS OWN AND WHEN I PUT IT IN PARK IT SOUNDS LIKE MY CAR IS JUST GOING TO BLOW UP BECAUSE IT SOUNDS LIKE MY FOOT IS ON THE GAS . I TOOK MY CAR TO ADVANCED AUTO AND GOT A FREE TESTING ON IT AND MY STARTER IS GOOD AND SO IS MY BATTERY I RECENTLY GOT A NEW ONE . SO I DON'T KNOW WHAT IT COULD BE . BUT I HAVE NOTICED THAT ALOT OF OLDER IMPALAS HAVE THIS SAME PROBLEM BECAUSE I HAVE GOOGLED AND SEARCHED ONLINE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605084June 22, 2014
SUSPENSION, WHEELS
TIRE BLOWOUT. DUE TO DEFECTIVE REAR SUSPENSION THAT CAUSED TIRES TO BE MISALIGNED. THE DEFECTIVE SPINDLES CAUSED THE WEIGHT OF THE CAR TO RIDE ON THE VERY INSIDE CORNERS OF THE REAR TIRES. 90% OF THE TIRE WEAR WAS ON 10% OF THE TIRES. THIS CAUSED THE HIDDEN INSIDE ONE INCH OF THE TIRE TO WEAR THROUGH THE TIRE SAFETY BELTS, EXPOSE THE TIRE THREADS, AND THEN BLOWOUT. BOTH REAR TIRES DID THIS. THE PICTURES ARE STUNNING TO SEE HOW MUCH OF THE TIRE TREAD LOOKS PERFECT AND HOW DEVASTATING THE WEAR WAS TO THE INNER MOST INCH. TO MOST PEOPLE LOOKING AT THE TIRES FROM THE SIDE, THEY LOOKED FINE.NO ONE EXPECTS THE DAMAGE THEY DON'T SEE HIDDEN FROM DAILY VIEW. THE TIRE WEAR IS EXTREMELY ACCELERATED ONCE IT REACHES THE SOFT MATERIAL JUST UNDER THE TREAD. IT CAN GO FROM THIN TREAD TO A HOLE IN THE SAFETY BELT MATERIAL IN 1000 MILES OF WEAR. GM ISSUED TECHNICAL SERVICE BULLETIN IN 2008 ABOUT THIS EXACT SYMPTOM, BUT ONLY CALLED FOR REPAIR OF POLICE MODEL IMPALAS. THEY HAVE NOT CALLED FOR REPAIR OF SIMILAR GENERAL PUBLIC OWNERS MODELS. SO WE DID NOT KNOW UNTIL WE HAD A BLOWOUT. THE DEALER WOULD DO NOTHING BECAUSE IT WAS NOT A POLICE CAR COVERED IN THE TSB. WE PAID FOR 4 NEW TIMES, AND ALIGNMENT. BUT THE PROBLEM STILL EXISTS. THE NEW TIRES ARE WEARING OUT THE SAME. THERE IS LITTLE WINTER TRACTION IN THE REAR BECAUSE OF SUCH SMALL AMOUNT OF TREAD ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604977June 21, 2014
TRACTION CONTROL SYSTEM, ENGINE AND ENGINE COOLING
I WAS DRIVING ABOUT 25MPH IN TOWN AND MY SERVICE TRACTION CONTROL LIGHT CAME ON FOLLOWED BY ENGINE REDUCE POWER LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605261June 20, 2014
SEATS
CANNOT SEE OUT OF REAR WINDOW DUE TO OBSTRUCTIONS FROM REAR SEAT HEADRESTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604800June 20, 2014
ELECTRICAL SYSTEM
I WAS IN A K MART PARKING LOT I HIT A SPEED BUMP AND WHEN I DID MY CAR JUST SHUT OFF. RECENTLY I WAS AT WORK I GOT IN MY CAR TO GO ST HOME AND MY CAR WOULDN'T START I WAITED 20 MINUTES TRIED IT AGAIN IT STARTED UP THIS HAS OCCURRED QUITE FREQUENTLY NOW AND WHEN I TOOK IT TO MY MECHANIC HE HOOKED IT TO A CAR ANALYZING MACHINE IT JUST SAYS SECURITY FAULT. MY MECHANIC FEELS IT IS IN THE SWITCH AND MY FATHER IS A RETIRED MECHANIC AND HE SAID IT IS A BAD PART OF THE SWITCH ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604454June 19, 2014
VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM, SERVICE BRAKES, HYDRAULIC
I WAS DRIVING ON I95 MERGING ONTO 175 IN COLUMBIA, MD, MY SPEED WAS 65MPH. MY "SERVICE TRACTION CONTROL" LIGHT AND "REDUCED ENGINE POWER" LIGHT CAME ON AND MY CAR SHUT COMPLETELY OFF. I HAD NO CONTROL OVER THE CAR, COULD NOT APPLY BRAKES. I PUT THE CAR IN PARK AND TURNED THE IGNITION SWITCH TO OFF FOR A FEW MINUTES. LUCKILY THERE WASN'T ANY TRAFFIC BEHIND ME CAUSE THEY WOULD HAVE HIT ME AND KILLED ME. I WAITED ABOUT 5-10 MIN TURNED THE CAR ON PROCEEDED TO MY DESTINATION. THE CHECK ENGINE LIGHT STAYED ON. I CALLED THE SERVICE DEPARTMENT AT BOB BELL CHEVROLET ON KANE STREET IN BALTIMORE. I WAS SEVERAL MILES FROM THERE THEY COULDN'T COME GET THE CAR SO I DROVE IT TO THEM. THEY HAD MY CAR APPROXIMATELY 2-3 DAYS AND COULD NOT REPLICATE THE INCIDENT. SINCE THIS TIME IT HAS HAPPENED 8-10 TIMES OR MORE SINCE MAY 11, 2014 I'VE CALLED THE SERVICE DEPARTMENT AND WAS TO CONTINUE TO DRIVE IT, THEY CAN LOOK AT IT, NO CODES REGISTERED IN DECEMBER WHEN THEY LOOKED AT IT SO THEY DON'T KNOW WHAT'S WRONG. THEY WANT ME TO BRING MY CAR IN BUT DON'T WANT TO GIVE ME A RENTAL. THIS IS TOO DANGEROUS. I AM SCARED EVERYTIME I GET BEHIND THE WHEEL OF MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604510June 19, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE MADE A LOUD NOISE FROM THE ENGINE COMPARTMENT AND THE TRANSMISSION BEGAN SLIPPING. THE CONTACT MENTIONED THAT THE VEHICLE ALSO STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604633June 19, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
THERE IS A CONSTANT KNOCKING IN THE DASHBOARD, WHEN I ATTEMPT TO TURN ON THE AIR CONDITION OR THE HEATING SYSTEM IN THE VEHICLE. THIS KNOCKING CAUSES THE HEAT TO BE PASSED THREW THE VEHICLE, IN THE SUMMER TIME I WOULD HAVE TO TURN THE CAR OFF AND ON, THEN KEEP ADJUSTING THE AIR CONTROL UNTIL THE AIR BEGAN TO BLOW. MAJORITY OF THE TIME THE AIR DOES NOT COME ON, THERE IS JUST CONSTANT HEAT COMING FOR THE DASHBOARD AND THE FLOOR BOARD. I BEGIN TO NOTICE THAT THIS KNOCKING WOULD OCCUR WHILE I WAS NOT IN THE CAR, WHILE HITTING THE REMOTE FOR ENTRY INTO CAR AND WHILE THE CAR IS BEING DRIVEN. I HAD A NEIGHBOR WHOSE VEHICLE WAS DOING THE SAME THING. AS TIME WENT ON I COULD BE WALKING THREW A PARKING AND HEAR THAT SAME SOUNDS IN OTHER IMPALA MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604638June 19, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
PICKING UP GRAND CHILDREN AT CURBSIDE FROM SCHOOL THE DOORS FAIL TO UNLOCK CAUSING ME TO GO OUT IN TRAFFIC GET IN THE CAR AND START IT IN ORDER TO ROLL DOWN THE WINDOWS SO THAT THE KIDS CAN UNLOCK THE DOORS MANUALLY THAT IS IF THEY ARE NOT DISTRACTED BY SOMETHING. THIS IS A SAFETY ISSUE BECAUSE YOU NEVER KNOW WHAT A 4, 6 AND 7 YEAR OLD WILL DO. ALSO THE CHILD SAFETY LOCK FEATURE DOESN'T WORK WHEN CAR IS PUT IN DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604651June 19, 2014
SEAT BELTS
MY DRIVER SIDE AND BACK SEAT IN THE MIDDLE SEAT BELTS WILL NOT LOCK. I ATTEMPT TO ATTACH THE SEAT BELT AS IT SHOULD BUT WILL NOT LOCK AND IF IT DOES CLICK TO LOCK THE FIRST BUMP (POT HOLE) I HIT IT UNBUCKLES. VERY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604430June 19, 2014
SERVICE BRAKES
I WAS DRIVING 25 MPH WHEN A DODGE RAM 5500 MADE AN IMPROMTU STOP AND MY CAR AN IMPALA 2011 DIDN'T STOP THEREFORE I CRASHED BEHIND THE DODGE RAM 5500. THE IMPALA WAS TOTALLY DESTROYED AND THE DODGE DIDN'T HAVE ANY DAMAGE AT ALL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10599055June 18, 2014
ELECTRICAL SYSTEM:IGNITION
IGNITION PROBLEMS. SOMETIMES VEHICLE WILL NOT START AND THE SECURITY LIGHT WILL COME ON. OTHER TIMES THE VEHICLE WILL HAVE TROUBLE STARTING AND THE IGNITION DOES NOT CATCH TO START AND TAKES MULTIPLE ATTEMPT TO SUCCESSFUL START. A FEW TIMES THE VEHICLE HAS STARTED AND AFTER MOVING 500FT OR MORE IT STALLED AND LOST ALL CONTROL OF BRAKES AND STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599063June 18, 2014
STRUCTURE:BODY, AIR BAGS
WHILE ENTERING A FREEWAY TRAFFIC SUDDENLY STOPPED AND I CHANGED LANES. AS I CHANGED LANES I WAS UNABLE TO STEER AND ATTEMPTED TO BRAKE. THE CAR SPUN OUT OF CONTROL AND COLLIDED WITH ANOTHER CAR BROADSIDE. THE CAR I HIT HAD ITS AIR BAGS DEPLOY. MINE DID NOT. DAMAGE TO MY CAR WAS ALL FRONT END AND DRIVERS REAR DOOR. NO INJURIES EXCEPT BUMPS AND BRUISES. MY CAR HAS NOW BEEN RECALLED FOR THE IGNITION KEY ISSUE BY GM. WAS UNAWARE OF ISSUE BEFORE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10599094June 18, 2014
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
GOOD MORNING I JUST WOULD LIKE TO SAY THIS IS MY SECOND VEHICLE FROM CHEVY BUT THIS VEHICLE HAS REALLY PLACED ME IN A BAD BIND. FIRST THE AIRBAG LIGHT COMES ON AND OFF FOR THE PASSED MONTH, NEXT THE KEY BECOMES STUCK IN THE IGNITION THEN IT WENT OUT HAD TO REPLACE THAT. TRACTION CONTROL LIGHT COMES ON COMES OVER BOARD WITH MESSAGE SAYING," ENGINE POWER IS REDUCED THEN MESSAGE STATES CAR SHUTTING DOWN " IN THE MIDDLE OF DRIVING . THIS LAST TIME I HAD MY NEW BORN GRANDBABY IN THE CAR DRIVING ON EXPRESSWAY GOING 60SPEED LIMIT CAR JUST SHUT OFFCARS FLYING PASS ME I WAS REALLY TERRIFIED FOR MY SAFETY AND MY GRAND CHILD. THIS HAS OCCURRED OFF AND ON SINCE LAST YEAR. LAST YEAR I HAD TAKEN IT BACK TO ALL STAR CHEVY IN MISS.THEY STATED THEY COULDN'T FIND ANYTHING COST ME A GOOD PENNY WHEN THEY STATED THAT THE WARRANTY WAS OUT. NOW THE CAR WILL NOT START. I HAVE BEEN REPLACING ALOT OF ELECTRICAL ISSUES WITH THIS CAR FOR THE LAST YEAR BUT THIS TIME IS THE LAST TIME MY GRAND BABY AND MYSELF COULD HAVE LOST OUR LIFE" NOW NO CAR TO GET BACK AND FORTH TO WORK I HAVE BEEN REALLY PATIENT WITH CHEVY WITH THIS CAR I STILL HAVE ALL MY RECEIPTS FROM AAA FIXING THIS CAR I REFUSED TO SPEND ANY MORE MONEY ON THIS CAR. I NEED TOKNOW IF THIS COMPANY WILL HELP ME BECAUSE A 2010 SHOULD NOT HAVE THIS MUCH PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599106June 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF HIS VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE PASSENGER SUSTAINED MAJOR INJURIES TO THE LOWER BACK. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,600.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10599127June 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE CONTACT MENTIONED THAT THE BATTERY WAS REPLACED AND THE VEHICLE WAS ABLE TO START. ADDITIONALLY, THE CONTACT HEARD A LOUD ABNORMAL NOISE WHEN STARTING THE VEHICLE. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE SECURITY SYSTEM SENSOR DATA CIRCUIT, AND THE KEYLESS ENTRY DATA LINK MAY NOT HAVE BEEN READING PROPERLY AND THE COMPUTER NEEDED TO BE RESET. THE INDEPENDENT MECHANIC SUGGESTED THAT THE CONTACT HAVE THE VEHICLE REPAIRED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14E021000 (AFTERMARKET REPLACEMENT IGNITION SWITCHES). THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599114June 18, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE SUDDENLY ACCELERATED, THE STEERING WHEEL AND BRAKES WERE UNRESPONSIVE. THE CONTACT MENTIONED THAT THE DRIVER LOST CONTROL OF THE VEHICLE CAUSING IT TO ROLL OVER INTO A RIVER. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED LACERATIONS AND BRUISING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 40,445. UPDATED 10/7/14*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10604300June 18, 2014
ENGINE
VEHICLE WAS STOPPED AT STOPLIGHT. DRIVER REACHED DOWN TO PICK UP PAPER HE DROPPED ON THE FLOOR, AND ACCIDENTALLY GOT FINGER CAUGHT IN LANYARD ATTACHED TO KEY RING THAT HAD THE IGNITION KEY IN IT. IGNITION SWITCHED TURNED TO OFF, AND ENGINE QUIT. HAD TO SHIFT TO NEUTRAL TO RESTART ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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