Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10632247September 10, 2014
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE IGNITION SWITCH INDEPENDENTLY MOVED FROM ON TO ACC MODE. IN ADDITION, THE IGNITION KEY FRACTURED IN HALF AND THE REMAINING PART OF THE KEY REMAINED IN THE IGNITION. THE CONTACT WOULD HAVE TO UNHOOK THE TERMINAL BATTERY IN ORDER TO SHUT OFF THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 157,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632234September 10, 2014
ENGINE, ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. IN ADDITION, THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION ON SEVERAL OCCASIONS. THE VEHICLE WAD TAKEN TO THE DEALER SEVERAL TIMES BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM ) AND STATED THAT THE PART WAS NOT AVAILABLE TO COMPLETE THE REPAIR. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632280September 10, 2014
ELECTRICAL SYSTEM
I WAS GOING DOWN INTERSTATE 86 AT 65 MILES AN HOUR WHEN IGNITION JUST SHUT OFF, HAD MY 4 YEAR OLD GRANDDAUGHTER IN CAR. I NOTIFIED MY DEALER WHO THEN TOLD ME TO CONTACT ELM CHEVROLET IN ELMIRA. I DID TALKED TO "[XXX]" WHO NOTIFIED ME THAT PARTS WERE NOT AVAILABLE YET. I THEN CALLED THE 800 NUMBER AND WAS TREATED THE MOST RUDELY I HAVE EVER BEEN TREATED. I HAVE ONLY BEEN USING THE KEY ALONE. THEN TODAY I WAS PULLING OUT OF WAL-MART PARKING LOT INTO TRAFFIC, WHEN THE SAME THING HAPPENED. 'THE REP ON THE 800 NUMBER TOLD ME "DON'T USE THE KEY" TO WHICH I RESPONDED THAT I DIDN'T KNOW HOW TO HOT WIRE A CAR. THIS CAR IS DANGEROUS, NOT ONLY WILL I HAVE TO DRIVE 20 MILES ON A HIGHWAY TO HAVE IT FIXED, BUT DO NOT KNOW WHEN IT CAN BE FIXED. I PLAN ON LEAVING NY FOR FLORIDA IN 3 WEEKS FOR THE WINTER AND AM SCARED TO DEATH TO DRIVE THIS CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632286September 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632319September 10, 2014
POWER TRAIN, AIR BAGS, WHEELS
I WAS DRIVING DOWN THE STREET AND SUDDENLY I HEARD A POPPING SOUND AND I NOTICED THE CAR WASN'T ACCELERATING NORMALLY SO I MADE IT TO MY DESTINATION AND I STARTED THE CAR UP WENT TO PUT IT IN DRIVE AND IT WOULDN'T ACCELERATE IS WAS THOUGH THE CAR WAS IN NEUTRAL SO I PUT IT IN REVERSE AND IT WENT INTO REVERSE PUT IT 3RD GEAR WOULDN'T ACCELERATE THE I TRIED 2CD GEAR AND IT DROVE KIND OF RUFF SO I THEN TRIED 1ST GEAR AND AND I WAS ABLE TO MAKE IT HOME AT 15 MPH SO I TOOK THE CAR TO THE CHEVY DEALER I BOUGHT IT FROM AND TO MY SURPRISE THEY SAY THERE WERE SOME DEFECTIVE PARTS IN THE TRANSMISSION AND THEY COULD REBUILD THE TRANSMISSION FOR 2100 DOLLARS AND I WOULD HAVE TO PAY 850 TO HAVE IT FIXED BECAUSE MY CAR IS OUT OF WARRANTY AS 7/23/14 THE CAR HAS THE AIRBAG SERVICE LIGHT AND TIRE SENSOR LIGHT THAT APPEARS ON THE DASHBOARD . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631785September 9, 2014
ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH, THE TRACTION CONTROL AND ENGINE POWER REDUCED WARNING INDICATORS ILLUMINATED. THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631792September 9, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. AN INDEPENDENT MECHANIC STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631858September 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/31/14*LJ THE CONSUMER STATED THE KEY WAS REPAIRED. UPDATED 4/28/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631890September 9, 2014
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT HEARD A LOUD ABNORMAL CLICKING NOISE WHEN THE AIR CONDITIONER WAS TURNED ON OR OFF. THE NOISE LASTED FOR APPROXIMATELY TWO MINUTES. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED DAILY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/12/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631896September 9, 2014
STRUCTURE, ENGINE AND ENGINE COOLING
WAS DRIVING HOME WITH MY KIDS FROM THE STORE AND TURNED THE A/C DOWN. ALL THE SUDDEN WE NOTICED A POIGNANT SMELL. THIS CAN NOT BE GOOD FOR MY FAMILY. IT HAS HAPPENED SEVERAL TIMES SINCE. ALSO MY TRUNK IS WET, THE SPARE TIRE AND JACK ARE RUSTED FROM BEING WET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631902September 9, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
I WAS GOING TO WORK AND ON THE WAY A MESSAGE SAYING MY TRACTION CONTROL NEEDED TO BE CHECKED CAME ON. ALSO, TODAY AS I WAS GOING TO TOWN ANOTHER MESSAGE CAME ON SAYING MY PARKING ASSIST NEEDED TO BE CHECKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631892September 9, 2014
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNED A 2007 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE CAUSED THE CONTACT TO CRASH THE VEHICLE INTO A RAVINE. THE AIR BAG IN THE STEERING WHEEL WAS THE ONLY AIR BAG THAT DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BROKEN NECK, RIBS, BACK, FOOT, AND ANKLE. THE PASSENGER SUSTAINED A BROKEN COLLAR BONE, RIBS, AND ANKLE. IN ADDITION, THE PASSENGER'S LIVER AND SPLEEN WERE LACERATED AND BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VEHICLE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10631907September 9, 2014
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT LEAST 45 MPH, THE VEHICLE VIBRATED VIOLENTLY AND MADE IT DIFFICULT TO CONTROL. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631958September 9, 2014
POWER TRAIN:AXLE HUBS, TRACTION CONTROL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE TRACTION AND BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE JERKED DURING ACCELERATION. THE FAILURE OCCURRED ON A DAILY BASIS. THE DEALER STATED THAT THE HUB SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED THREE DAYS LATER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631967September 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631642September 8, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE APPROACHING A STOP OR DECELERATING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14355000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 81,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631374September 7, 2014
ELECTRONIC STABILITY CONTROL (ESC)
1. 2011 WAS DRIVING IN WACO, TX, AS I MADE A LEFT TURN THE ELECTRONIC STABILITY CONTROL INDICATOR LIGHT CAME ON, WITHIN SEC THE CAR STOPPED. COASTED TO SIDE OF THE ROAD, AFTER 5 MIN WAS ABLE TO RESTART CAR. DROVE APPROX 2 MI, MADE 2 LEFT TURNS,1 RIGHT TURN. WHEN I MADE THE RIGHT TURN, THE CAR ENGINE CAME TO A STOP. IN 10 OR 15 MIN WAS ABLE TO RESTART CAR AND DROVE APPROX 2 MI TO ALLEN SAMUELS CHEV DEALER IN WACO. THEY KEPT THE CAR A FEW DAYS, THEY DROVE IT NUMEROUS TIMES TRYING TO REPLICATE THE ENGINE STOPPAGE. THEY COULD NOT REPLICATE THE STOPPAGE, BUT DURING TROUBLE SHOOTING, FOUND A CABLE CONNECTOR LOOSE ON THE TRANSMISSION AND REPLACED THAT. THEY FELT THIS WAS THE PROBLEM. 2. SEP 5, 2014. WAS ON ENTRANCE RAMP TO INTERSTATE, WAS ACCELERATING TO ENTER TRAFFIC, THE CAR ENGINE BEGAN TO STUTTER/STALL, WAS ABLE TO TURN INTO AN EXIT RAMP LANE, THE ESC INDICATOR LIGHT CAME ON BRIEFLY, THEN THE WARNING MESSAGE CAME ON THAT THE ENGINE WAS REDUCING POWER, WITHIN SECONDS THE CAR ENGINE STOPPED. WAS ABLE TO COAST TO A STOP. I WAITED APPROX 5 MIN, WAS ABLE TO RESTART ENGINE. THE ENGINE LIGHT CAME ON, BUT I WAS ABLE TO DRIVE HOME ON SECONDARY ROADS. (APPROX 25 MI). I WAS AFRAID TO DRIVE THE CAR TO WACO, CALLED A WRECKER AND HAD IT TOWED TO ALLEN SAMUELS CHEV IN WACO, TX. 3. REQUEST AND RECOMMEND: [XXX] THIS WEB SITE SHOWS MULTIPLE SAFETY PROBLEMS WITH CHEVYS OF DIFFERENT YEARS AND SHOWS THAT LIFE AND DEATH INJURIES WILL OCCUR WHEN THE CAR COMPLETELY STOPS WITHOUT ADEQUATE WARNING. 4. WHEN THE CAR IS RETURNED TO ME, I PLAN ON KEEPING THE ESC OFF UNTIL ISSUE IS RESOLVED. I FEEL STRONGLY THIS IS A DEFECT IN THE CAR, HAD THIS INCIDENT ON SEP 5TH HAPPENED A COUPLE OF MIN LATER AFTER I HAD ENTERED INTERSTATE TRAFFIC, THERE COULD HAVE BEEN SERIOUS INJURY TO ME AND TO OTHERS. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631416September 7, 2014
SEAT BELTS
DRIVER AND PASSENGER SEAT BELTS HAVE CUTS IN THE OUT SIDE EDGES. SEEMS TO BE CAUSED BY THE RE-TRACTOR MECHANISM AS THE CUTS ARE INSIDE THE DOOR PILLARS WHEN THEY ARE RETRACTED. HAS THIS HAPPENED ON ANY OTHER IMPALAS AND WHAT SHOULD WE DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631231September 6, 2014
ELECTRICAL SYSTEM
CAR WAS RUNNING GOOD BUT ALL OF A SUDDEN THE AC WENT OUT THEN THE TRACTION CONTROL LIGHT CAME ON THEN THE CHECK ENGINE LIGHT ....AFTER THE LIGHT TURNED GREEN IT STALLED NEARLY GETTIN HIT BY ANOTHER CAR WITH MY TODDLER IN THE CAR I USE TO BE A CHEVROLET FAN BUT NOW I HATE THE CAR I DEMAND ON BEHAVE ON ALL THE IMPALA SERIES OWNERS WITH A FULL REFUND I CURRENTLY HAVE THE CAR IN THE SHOP I HOPE GM PLANS TO REIMBURSE ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631260September 6, 2014
SERVICE BRAKES
CAR WAS PARKED IN CARPORT AND COULD NOT GET IT OUT OF PARK . CALLED DEALER AND HE SAID I WOULD HAVE TO GET IT TOWED TO DEALER. I DID THAT AND THEY HAD TO REPLACE CABLE THAT CONNECTS TO BRAKE PEDAL FOR SAFETY SO YOU CANNOT PUT IN GEAR WITHOUT BRAKE PEDAL DEPRESSED. I WAS LUCKY CAR WAS IN MY DRIVEWAY IN A SAFE PLACE RATHER THAN WHILE TRAVELING. IT WAS OUT OF WARRANTY AND I HAD TO PAY FOR TOWING AND CABLE REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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