Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11469636June 16, 2022
STEERING
The contact owns a 2014 Chevrolet Impala. The contact stated while driving 55 MPH, the vehicle lost power steering assist without warning. The contact used excessive force to steer the vehicle to the side of the highway. The vehicle was then towed to a dealer where the vehicle was diagnosed and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed her that the vehicle was previously repaired under NHTSA Campaign Number: 14V450000 (Steering) prior to her owning the vehicle. The vehicle had yet to be repaired. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469509June 16, 2022
POWER TRAIN
I have taken it in on several occasions and been told there is no active code. My transmission control module constantly looses communication. Through my research I have found numerous accounts of this part failing and GM not repairing it, nor issuing a safety recall. I took the vehicle in and was told it was a common failure. The failure of this part has put myself and my children in danger, the computer failure causes the car to randomly shift gears while driving jerk violently and completely shut off at times. Currently it is stuck in 1 gear. I am a single parent, I am scared to travel with my children in the car, anywhere including school and medical appointments. This issue happens while driving the vehicle at all speeds including highway speeds. The last time I took it in the dealer stated, the vehicle was not safe to drive they notified my warranty company, which took 2 weeks to look at the vehicle at which time I was told that the fault code was not active but only in the history of the computer and they refused to repair it. Being that this is a known issue by GM I believe a safety recall should be issue before someone is hurt or killed, if they havent been already. The service advisor informed me that they were instructed to clear the codes from my OBD let the car sit and see if the issue returned. This issue has affected multiple GM vehicles yet they refuse to make the repair necessary to make the vehicle safe. questions; 1)TCM fails, yes it is available for inspection. 2) vehicle randomly shifts through gears including park, at all speeds. causing car to jerk violently, shut off or get stuck in 1 gear. It has shut off while traveling at 75 MPH on the high with my children in the car on multiple occasions. 3)yes at covert chevy in hutto, tx. even the service department was scared to drive it. 4) I dont know what the dealer inspected. 5)yes service stabilitrack and power steering and check engine light with code U0101
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469167June 14, 2022
STEERING
I was driving on the highway at about 60 miles per hour and my power steering went out without warning. The car was stiff and difficult to move and put the life of myself and my child in danger as well as others on the highway at the time. I took the car to a shop and they confirmed that the steering rack had failed or was near failure. It wasn't until I was able to navigate off the highway after driving to a Jiffy lube that the light ultimately came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469267June 14, 2022
EXTERIOR LIGHTING, UNKNOWN OR OTHER
while driving a chevy impala at night you can barley see and i drove even new models it’s still the same
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469034June 13, 2022
STEERING
The contact owns a 2014 Chevrolet Impala. The contact stated that while reversing, the steering wheel became difficult to turn. There was no warning light illuminated. The contact was able to continue to drive the vehicle. The contact stated that the failure reoccurred increasingly while driving the following day. The message "Service Power Steering" was displayed. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The vehicle was towed to the dealer where the steering position sensor was recalibrated; however, the failure persisted. The dealer diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as an unknown recall repair had previously been completed on the vehicle. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468890June 12, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Today, 6-12-2022, driving on US Highway 80 at 65 mph headed toward Phenix City, AL from Columbus, GA, the the engine shuddered, then the "Stabilitrack Service Light" came on, along with the check engine light, and a message for "reduced engine power." Then, the engine suddenly cut out as I was going uphill between the Riverchase Exit and the Summerville Exit. Luckily, I was driving and not my wife. I was able to glide the car back to the right shoulder of the road under ZERO power, and shut the ignition down. Cars were passing me at 65-75 mph, and I was very fortunate not to have caused an accident. After sitting there for about 5 minutes in 96 degree heat and my wife freaking out in the passenger seat, I restarted the car and eased it to the Summerville Exit, and slowly drove home, about another 6 miles. We were damn lucky not to have been hit by another car, as this happened on a what is essentially a freeway. After researching this , it seems this is a common problem being reported on this Model, the Chevy Impala. I'm sure Chevrolet knows about this...the company should be forced to recall this car model and fix it before folks start getting killed due to total engine failure...especially at a high speed like I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468659June 10, 2022
STEERING
The contact owns a 2014 Chevrolet Impala. The contact stated while in a parking lot and reversing the vehicle lost power steering functionality. There were no warning lights illuminated. The contact was able to drive home safely. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468715June 10, 2022
STEERING, ELECTRICAL SYSTEM
POWER STEERING ISSUE.. WAS A RECALL WITH THIS MODEL VEHICLE BACK IN 2014.. CAR HAS ELECTRICAL POWER STEERING AND ITS AFFECTING MY STEERING ON MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468239June 8, 2022
STRUCTURE:BODY
The contact owns a 2015 Chevrolet Impala. The contact stated that water was entering the trunk of the vehicle and filling up the wheel well. The contact stated that the water was entering through the driver’s side rear taillight housing. The vehicle was not taken to be diagnosed or repaired. The manufacturer was contacted and notified of the failure and referred the contact to the NHTSA to file a complaint. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467498June 4, 2022
AIR BAGS
The service airbag light comes on in the dash. Whether someone is in the passenger seat or not, the light came one and it stays on most of the time. I looked up recalls for my vin, and it wasn’t included in the previous recall. (recall number 36110 passenger presence sensor and instrument cluster) But it has the same issue as all of the other 2009 Chevrolet Impalas recalled for the same exact thing. I purchased this car in December 2020 from the state of Michigan so I am the second owner. My vin should be covered under the recall. I need it fixed and it’s no okay that as dealership won’t cover my vehicle and it has the same issue. Why didn’t Chevrolet just recall ALL of this year, regardless of vin? GM saving money at the cost of mine and my families safety is not okay!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466788May 31, 2022
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
The contact owns a 2013 Chevrolet Impala equipped with an OEM jack, Part Number: 13500018. The contact stated while jacking up the vehicle to change a tire, the jack folded and caused the vehicle to fall. There were no injuries sustained. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466841May 31, 2022
STEERING
As with your recall of braking system to Camaro, Corvette and Cadillac the same exact thing happened to my 2017 Impala. My power steering system failed due to the modular. All said and done was charged $1000 +. My warranty had just ran out. Not the mileage I only had 29,000 miles on the car but it was approximately 4 months after the 3 year warranty. That is totally unacceptable. I could have been killed. How many other complaints have you gotten for faulty power steering systems. Due to this all my warnings on the entire car lit up and a number of check engine and other warning lights came on the dash. Nothing worked and could hardly turn the steering wheel. I would like to be reimbursed the money and aggravation I was put through. I do not have the paperwork to download to you but it can be obtained at Wallace Chevrolet in Port St Lucie, Florida
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465374May 20, 2022
PARKING BRAKE
The contact owns a 2015 Chevrolet Impala. The contact stated while driving 25 MPH, both rear wheels seized and experienced a blowout. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where the vehicle was being serviced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V541000 (Parking Brake) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464923May 17, 2022
EXTERIOR LIGHTING
Driving at night my car headlights/instrument panel shut off on their own. I couldn’t see had to slam my brakes and pull over. Nothing I tried would turn them on. After almost a minute each time they just came back on theirselves. After googling this seems to be a known problem with Chevy impalas but no solution. This is highly dangerous. There were no warning lights that came on or anything. I was able to still drive the car, turn it on and off, etc but they wouldn’t come on until they did on their own. Thank goodness no one was behind me or something in front of me cause I was on a none lighted 55 mph road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464787May 16, 2022
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
WE ARE STILL HAVING ISSUES WITH THIS STUPID SBZA BLIND SPOT DETECTION SYSTEM, TWICE NOW, FIRST TIME WE HAD FIXED, 2.5 YRS AGO NOW, AT A $1000 COST TO US, AS MILEAGE WAS SLIGHTLY OVER THE QUALIFYING MILES WITH RECALL LETTER WE RECEIVED PRIOR TO HAVING BOTH MODULES REPLACED. THOSE BRAND NEW MODULES ONLY LASTED 16 MONTHS OR LESS AND WEVE BEEN DEALING WITH SAME SAFETY ISSUES FOR ABOUT A YEAR NOW, SOME DAYS WORSE THAN OTHERS. ITS A DUMB FLAW AND NEEDS TO BE ADDRESSED SOON BUT WE DONT HAVE ANOTHER $1000+ TO COME UP WITH!! PEOPLE LIKE US, WHO LIVE IN THE SNOW BELT AREAS AND HAVE TO DEAL WITH ROAD SALT AND CORROSION ARE GOING TO KEEP HAVING ISSUES WITH THEM, EVEN THOUGH WE KEEP OUR CAR AS CLEAN AS WE CAN!! ITS A PAIN IN OUR ASSES AND NOT OUR FAULT FOR A LOUSY STUPID DEVICE THAT WILL FAIL HERE!! THANK YOU!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464056May 10, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Cross traffic sensors have failed at less than 80K miles but over the covered 6 year coverage. Renders the sensors inoperable and blocks other information the cluster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463769May 8, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
We are having issues with our bling spot warning system not working warning light stays on in mirror and not going off its seams GM mounted sensor module behind rear wheel which gets exposed to water and then corrodes and malfunctions this also leads to many others safety issues including shutting vehicle down while driving because other systems are connected to it cannot isolate There should be a recall thankyou
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463524May 5, 2022
UNKNOWN OR OTHER
2016 Chevy Impala with 3.6L V6 has a design fault that causes failure of the evaporator core including leak of freon and inoperative Air Conditioning. Leak of freon and lack of air conditioning in 100 degree plus outside temps endangers the driver and passengers. Local auto service and local dealership both confirm failure of evaporator core. Issue has been identified by Chevy manufacturer and TSB issued N182186881 to cover repair/replacement at no cost to the vehicle owner. However, database is intentionally exclusive of VINs without cause or rationale. There is documented history of Chevy/GM declining to authorize service to affected vehicles on online forums and even at my local dealership. No warning. issue is Air Conditioning failure. upon first warm day in the spring, the AC blew hot air. This suggests legal dodging of addressing the issue by manufacturer. Manufacturer should honor their bulletin and verify all applicable 2016-2018 Impala with V6 are added to the database. Owners and potential owners must be informed of this issue that manufacturer has admitted to already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462767April 29, 2022
UNKNOWN OR OTHER
Mechanic confirmed Evaporator Core leak, which is leaking Freon faster than can be put in. Leaking Freon is a safety concern, as well as the resultant lack of Air Conditioning. The car becomes very hot inside, and the Air Conditioning does not blow any cold air, creating potential for overheating, heat stroke, heat exhaustion, etc. in addition to general discomfort.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461998April 25, 2022
UNKNOWN OR OTHER
On these cars the blend doors open when your driving and fogs windows to were you can't see mostly in the winter or colder temperatures. They start to click because of the bad design of them and sometimes the clicking goes away and sometimes it doesnt and the safety risk is when the doors malfunction it fogs windows and you can't see. Car was taking to auto shop and they confirm that's the problem and the parts for the car are under $100 but over $1200 for labor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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