Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11458743March 28, 2022
FUEL/PROPULSION SYSTEM
I noticed lately my car has trouble starting, especially after I get gas. Anywhere I take it, no one knows what it is. Literally someone said that I’m not holding the brake down when I’m starting it. I KNOW HOW TO START MY VEHICLE! It doesn’t want to start and sounds like a broke down Saturn when I start it. It takes like 20-30 seconds to start. ALSO that AC went out, I paid $700 AT Chevy, and then the AC went out again a few months later, again no one knows why. WTF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458559March 27, 2022
STEERING
While driving on straight paved road, service steering system light came on and lost power steering assist. Was able to get home with a lot of effort.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458355March 25, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
51,000 miles. System has failed three times. first two covered by Warranty. Not under warranty now. There are numerous complaints about this problem. It will now cost me up to two thousand to repair. car is at risk of fire,failure to start and other major electrical problems. Dealer wants $140 to diagnose, I am afraid to drive this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458073March 23, 2022
AIR BAGS, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Side detector system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457400March 19, 2022
SUSPENSION
At about 86,000 miles I began getting a grinding noise from the left front side the wheel seems to lock up associated with a grabbing that I can feel when turning the steering wheel to the left. When this happens the Service Stability Trac and Service Trac Control indicators sometime appear but not always. I took my car to a GM Dealer locally a diagnostic performed said it was wheel hub assembly (bearings). Due to cost of dealer labor I took car to my local mechanic at his private garage. He performed a diagnostic and confirmed the assembly should be replaced. The assembly was replaced at my cost and has since been replaced twice more as warranty replacement because the mechanic thought the assemblies may have been defective, this after only a couple thousand miles or so on the replaced assembly. Typically, it happens at low speed, and mostly when turning left. It becomes a problem when I'm driving in busy traffic and turning at an intersection because it will just lock up and not let me go, stopping me in the middle of the intersection subjecting me to the possibility of being crashed into by other drivers. It is very frightening when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457408March 19, 2022
STEERING
While driving, I lost steering. My stabilitrac sensor came in. I had OnStar run a diagnostic in the car and they confirmed it was the stabilitrac.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456776March 15, 2022
UNKNOWN OR OTHER
Ii purchased the car new. at 3 years and 3 months the evaporator core failed dumping the Freon. I realize you stated the A/C is not a safety item but I read many complaint on this vehicle on the internet. I am a retired mechanic and the failure rate for evaporators is very low. I changed out maybe 10 in 30 years working on vehicles. This needs to be looked into and addressed by GM and corrected. Any help would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456574March 14, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
side detection system failing and will not shut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456575March 14, 2022
STEERING
The contact owns a 2014 Chevrolet Impala. The contact stated that while operating the vehicle in the driveway the message "power steering failure" had suddenly displayed and the steering wheel became very difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack had failed and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 14V450000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456075March 10, 2022
ENGINE, SUSPENSION, POWER TRAIN
The contact owns a 2010 Chevrolet Impala. The contact stated that while driving at various speeds, the front-end of the vehicle would lower and the front end was unstable. In addition, the check engine warning light would remain illuminated. The vehicle was also consuming an excessive amount of engine oil. The engine fan had failed and the transmission was faulty. No further information was available. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455900March 9, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
Started getting service side detection system warnings. Learned there has been a problem with this blind spot system. GM fixed it until Jan 2020 they say expired and my mileage was too high v problem just started last week of Feb 2022. 134k miles on it. Everything ran great but there are warnings from 2 years ago of dangerous repercussions from this defect. They won’t fix it and we can’t afford to have them fix it. I never got any notice of the problem from GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455616March 7, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
This is the second time the blind side detection system has failed on both my vehicle and daughter's 2014 Impala. GM is aware of this is a problem and issued a special program, however; it expired last year. This issue can also cause issues with other electrical systems. Spending $1500+ every 2-3 years for an issue that is a manufacturer problem is not acceptabe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455248March 4, 2022
AIR BAGS
While sitting in my car at a gas station my driver seat air bag went out. With no warning
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11455099March 3, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
There was a recall on the SBZA in April of 2019 and we received a recall letter from GM, probably in July of 2019 but the recall was for vehicles with less than 80,000 and we had 83,000, so I never pursued recall thinking that we wouldn't qualify. We had the SBZA-Side Blind Zone Alert system replaces in December of 2019, at a big cost to us of $1000, at local Chevrolet dealer. The new detection system only lasted about 15-16 months or March-April of 2021 before it started acting up again. When I called the Chevrolet dealer up to complain about the problem, they told me that there was only a 1 year warranty on brand new part and it being over 1 year old now, it was out of warranty!! Arrgghh!! We left it at that and it didn't cause too much of a hassle as I turned off detection system, using car radio settings and we only had a message on dash, which we could turn off and live with as we didn't have another $1000, out of our pocket, to get fixed. Then in November of 2021 and onwards, the light on drivers mirror would come on, stay on or blink off and on but doesn't always stay on. Now as of February 26 2022, we are having many of the same issues and things happening, that we had back in 2019, where the car is hard to start, dash doesn't work properly along with many safety warning lights coming on the dash, sounds, speedometer not working, no radio, no turn signals, no HVAC, windows don't function properly, etc, etc. It usually goes away, after 10 minutes or so, then is normal again, then goes berserk again, off and on. This is now happening more often each day and is a huge safety issue, esp with our daughter using the car now, to get back and forth to work. She has panicked each time this happens. We bought car with 72,000 miles on it back in May of 2018 and it currently only has 126,300 miles on it. We love this car otherwise as it's been a real great car but now with this stupid problem again and so soon, we are not sure what to do. Thank you very much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454266February 26, 2022
ELECTRONIC STABILITY CONTROL (ESC)
The "service stabilitrak" light and engine light has returned making the vehicle non-operational once again. I have spent over $2500 in the past 12 months at an authorized Chervrolet dealership attempting to repair this exclusive, patented General Motors safety system, however, the system continues to malfunction. I cannot be the only owner of a GM vehicle with this frustrating, expensive issue. Please assist with a recall and/or inquiry to GM/Chevrolet. Previous NHTSA tracking number 11444992.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454268February 26, 2022
AIR BAGS, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
It appears that my vehicle had a special coverage bulletin titled “N172097060 - Special Coverage Side Blind Zone Alert Module Water Intrusion” This special coverage only covered vehicles for 6 years or 80,000 miles. This week I started experiencing problems with my vehicles side blind zone alert system. From everything that I have read it appears to be the same issue that led to the special coverage mentioned above being issued. However, my vehicle is now outside of the specified coverage limitations. I believe that it should still be covered as it still remains a safety issue. Regardless of how many years or miles have passed. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452858February 18, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
My blind spot light on my side mirror was flickering, and now it just stays on. I read online that the sensor in the bumper can overheat, causing a fire, but Chevrolet doesn't have a recall on it. I ended up shutting off the blind spot sensor option on my car. I utilize the sensors, especially on the highway when I travel. There hasn't been a warning light go on as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451318February 10, 2022
SUSPENSION, ELECTRICAL SYSTEM, WHEELS
Front Right lower control arm w/o police right front wheel. Tpms system. This will be the second time I’ve had to replace the front lower control arm the tea PMS system does not work ABS traction control are off totally the same year of car make model everything was recalled to have this fixed but it was only with the police cars what makes you think that the ones that weren’t police cars didn’t have the same issue it cost $427.20 to fix. I also understand that my vehicle you’re making model it’s not the only one having this issue of having to replace it over and over as far as electrical something keeps moving or coming on or off in the car it’s worn down to batteries it happens at any time he can walk by the car and making the noise. I have to keep replacing the print tires due to this all I know is that when you’re driving it more getting ready to turn it makes a loud crunching grinding noise it can happen at any time it’s getting harder to control the steering wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451350February 10, 2022
STEERING, VEHICLE SPEED CONTROL
I've gotten my stabiltrac serviced and it came back on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451148February 9, 2022
FUEL/PROPULSION SYSTEM
On Fb 08 2022, at app 5:30 in the evening my 2016 Impala had a non-driver directed surge of speed. As I was slowing down to enter a driveway, the vehicle surged forward powerfully. I was able to press the brakes forcefully engaging the antilock mechanism. The vehicle shook as I continued to apply breaking force. It came to stop barely missing another vehicle parked in the driveway. I have no explanation for this dangerous episode. I had not used any type of automatic speed control. The car is serviced by authorized dealership: Hampton Chevrolet in Hampton VA. I was in the car with two of my grandaughters when the incident occurred. I was able to drive the car back without any problem, but I'm scared to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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