Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10694877March 17, 2015
ENGINE
I WAS JUST GETTING OFF OF WORK AND ON MY WAY TO GRAB SOMETHING TO EAT. AS I BEGAN TO MAKE A LEFT AT A TRAFFIC LIGHT THE SERVICE TRACTION AND REDUCED ENGINE SPEED LIGHT CAME ON. I COULD NOT GO MORE THAT 30 MPH AND IT BEGAN JERKING SO MUCH THAT I THOUGHT THE CAR WAS GOING TO SHUT OFF. I HAVEN'T DRIVEN IT SINCE BECAUSE I STILL HAVE TO FIT IT. THIS IS MY ONLY TRANSPORTATION AND IF I WAS ON THE FREEWAY IT COULD HAVE BEEN A HUGE ACCIDENT BECAUSE THE CAR JUST DROPPED IN SPEED WITH NO WARNING. I'VE SEEN THAT A LOT OF PEOPLE HAVE THIS ISSUE. IS GM LOOKING INTO THIS. THIS IS SOMETHING THEY SHOULD FIX WITH NO CHARGE ESP IF ITS HAPPENING TO A LOT OF PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694903March 17, 2015
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I PURCHASED THE IMPALA ON JUNE 16, 2014, THERE WAS SOME POPPING NOISE FROM THE DASH BOARD ON THE PASSENGER'S SIDE. THE SALE'S MANAGER HAD ME BRING THE CAR IN FOR REPAIR THE NEXT DAY. THE CAR WAS REPAIRED WITHIN 2-3 DAYS. I FOUND OUT IT WAS THE ACTUATOR SENSOR. IN JANUARY 2015 THE TRANSMISSION HAD TO BE REPLACED. LUCKILY IT WAS UNDER THE POWERTRAIN WARRANTY. NOW 8 MONTHS LATER TO THE DATE (MARCH 12, 2015), THE STABILIZER TRACK-ENGINE REDUCE POWER LIGHT AND MESSAGE CAME. I CAME TO A STOP. CUT THE CAR OFF FOR 15-20 MINUTES ONLY FOR THE LIGHT TO REAPPEAR AFTER MOMENTS OF DRIVING. I GOT TO WORK. THE CAR SAT FOR 9 HOURS AND STILL THE LIGHT ILLUMINATED IMMEDIATELY UPON STARTING THE CAR. I FOUND OUT IT IS THE SAME PROBLEM AND THE EXTENDED WARRANTY DOES NOT WANT TO COVER IT. I AM AT MY WITS END AND NOW THE FINANCE COMPANY WANTS ME TO CONTINUE TO PAY MY MONTHLY CAR NOTE FOR A CAR THAT IS NOT TOTALLY DRIVABLE...WHY??? GM SHOULD PAY!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694938March 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), THE IGNITION KEY FAILED TO TURN TO THE ON POSITION AND THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000. UPDATED 4/27/15*CN THE CONSUMER STATED THE DEALER REMOVED THE BLACK RING HOLDER AND REPLACED IT WITH ANOTHER ON RETURNING THE KEY. THE KEY WAS QUITE FREE WHEN INSERTED. THE CONSUMER STATED IT DID NOT RESOLVE THE PROBLEM. LATER, WHEN THE CONSUMER TURNED THE IGNITION OFF, THE VEHICLE WOULD NOT TURN BACK ON. THE VEHICLE WAS TOWED TO A REPAIR SHOP, WHERE HE WAS INFORMED IT WOULD COST A $1,000. UPDATED 05/07/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694971March 17, 2015
AIR BAGS
I WAS STRUCK BY A TRUCK THAT WENT THOUGH A BLINKING RED. HE STATED HE WAS JUST PULLING OUT. I SAW HIS VEHICLE ENTERING THE INTERSECTION ON MY RIGHT, SLOWED DOWN AND PULLED OVER AS FAR AS POSSIBLE TO MY LEFT, TO THE EDGE OF THE ROAD AND THE SNOW BANK. HE IMPACTED MY PASSENGER SIDE DOOR AND FRONT FENDER,HEAD LIGHT AND BUMPER. THE AIR BAGS DID NOT DEPLOY NOR DID THE ONSTAR AUTO CALL FOR HELP. I HAVE ALREADY BEEN IN CONTACT AND ONSTAR TOLD ME I SHOULD HAVE PUSHED THE BUTTON. GM SAID I SHOULD HAVE PUSHED THE BUTTON BUT HAS OPENED AN INVESTIGATION AS TO WHAT HAPPENED. THEY HAVE ALREADY CONTACTED MY AUTO INSURANCE, WHO THEN CONTACTED ME FOR PERMISSION TO INSPECT AND COLLECT INFORMATION FROM MY VEHICLE. BOTH INSURANCE COMPANIES AGREED THAT MY CAR WAS TOTALED, OVER $9,500 IN DAMAGES WITHOUT BEING TAKEN APART OR PUT ON A LIFT. I WAS TAKEN AWAY BY AMBULANCE WITH INJURIES TO MY NECK, SHOULDER AND BACK WHICH I AM STILL RECOVERING FROM. THE OTHER DRIVER WAS FOUND AT FAULT AN RECEIVED A CITATION. I CALLED THE POLICE FROM MY PERSONAL CELL PHONE. I ENDED UP IN THE ER WITH INJURIES TO MY LEFT SHOULDER, NECK AND LOWER BACK WHICH I AM STILL RECOVERING FROM. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10694634March 16, 2015
STEERING
POWER STEERING HOSE FLUID LEAK ONTO EXHAUST SYSTEM INTO THE CADILLAC CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694700March 16, 2015
WHEELS, SUSPENSION
UNEVEN REAR TIRE WEAR. JUST HAVE 24000 MILES ON NEW TIRES. DISCOVERED PROBLEM WITH SPINDLE, REAR TIRE ALIGNMENT BY CHEVY FROM 2007 AND 2008 MODELS POLICE MODELS ONLY BY SEARCHING ON LINE. CONTACTED DEALER AND ASKED ABOUT PROBLEMS OR RECALLS AND STATED NO PROBLEMS, JUST NEED A 4 WHEEL ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694358March 15, 2015
AIR BAGS
I CONTACTED CHEVY SERVICE TO INQUIRE WHY MY "SERVICE AIR BAG" LIGHT CAME ON WHEN MY VEHICLE HAD NOT BEEN IN AN ACCIDENT. THEY STATED THAT NO RECALLS WERE CURRENTLY IN PLACE FOR AIR BAGS AND THEY WOULD COVER THE DIAGNOSIS COST TO FIND OUT WHAT THE ISSUE WAS. THE SERVICE DEPARTMENT CALLED AND SAID THE "SEAT BELT TENSIONER BRACKET WAS DEFECTIVE AND NEEDED REPLACE" THEY ALSO STATED THEY HAD NO OF KNOWING IF THE AIR BAGS OR SEAT BELTS WOULD DEPLOY IN THE EVENT OF AN ACCIDENT WITHOUT REPLACING THE DEFECTIVE SEAT BELT TENSIONER BRACKET. IT WOULD SEEM TO ME THAT IF THIS SITUATION IS TRUE (SAFETY RESTRAINT SYSTEM CAN BE RENDERED INEFFECTIVE WITHOUT NOTICE) THAT POSSIBLY THE SITUATION SHOULD BE LOOKED INTO. THE "SERVICE AIR BAG" INDICATOR WAS COMING ON AND OFF BY ITSELF SO I ORIGINALLY DID NOT WORRY TOO MUCH ABOUT IT UNTIL IT CAME ON AND STAYED ON. IMAGINE MY SURPRISE WHEN THE GM SERVICE DEPARTMENT STATED THAT I COULD HAVE DRIVING AROUND WITH NO SAFETY RESTRAINT SYSTEM. IMAGINE ALSO MY SURPRISE WHEN CHEVROLET CUSTOMER SERVICE DID NOT SEEM TO SEE THE URGENCY OF WHO KNOWS HOW MANY VEHICLES ARE OUT THERE WITH A POTENTIALLY USELESS SAFETY RESTRAINT SYSTEM. PLEASE USE YOUR POSITION OR RESPECT TO PURSUE THIS ISSUE AND FIND OUT IF THERE IS A SAFETY CONCERN. THANK YOU. I HAVE CASE FILE NUMBERS AND MORE INFORMATION IF YOU REQUIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694392March 15, 2015
TIRES, TIRES:TREAD/BELT
CORDS IN THERE OF THE FOUR TIRES ON OUR 2013 CHEVROLET IMPALA RUPTURED, CAUSING BULGING ON THE INSIDE MARGIN OF THE TIRE FACES. THE BULGING CAUSED THE STEERING WHEEL AND ENTIRE CAR TO SHAKE AT ALL SPEEDS. THE TIRES HAD TO BE REPLACED LONG BEFORE THE END OF THE TREAD LIFE. THE TIRES, WHICH WERE ORIGINAL EQUIPMENT ON THE CAR, WERE GOODYEAR EAGLE LS2, SIZE P225/55R17, DOT# M643 BHDR 2312. CONTINUE USE WOULD HAVE RESULTED IN DAMAGE TO SUSPENSION AND DRIVE LINE COMPONENTS AND POSSIBLE CATASTROPHIC TIRE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694187March 13, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE TRANSMISSION WOULD GO INTO A HARD TRANSITION OF GEARS VERY SLOWLY BEFORE SHIFTING INTO A NORMAL GEAR. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694219March 13, 2015
ELECTRICAL SYSTEM
TWICE THIS WEEK WHILE DRIVING AT AROUND 55 MPH MY TRACTION CONTROL AND STABILIZATION LIGHT CAME ON ALSO THE CHECK ENGINE LIGHT. AND A MESSAGE THAT SPEED IS REDUCED. THE CAR DID SLOW DOWN AND FELT LIKE MY TRANSMISSION WAS GIVING ME PROBLEMS. WHEN I PULLED OVER AND STOPPED THE ENGINE THE LIGHTS WENT OUT AND THE CAR RAN OK IT TOOK TILL THE NEXT MORNING FOR THE CHECK ENGINE LIGHT TO GO OUT.I TOOK IT IN FOR A CHECK UP AND WAS TOLD IT NEEDED A GAS PEDAL POSITION SENSOR. I HAD THIS REPLACED AT A TOTAL COST OF $210.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693799March 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER VERIFIED THAT THE VEHICLE WAS AFFECTED BY NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL DID NOT COVER THE IGNITION SWITCH AND CYLINDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693810March 12, 2015
ELECTRICAL SYSTEM
AC BLEND DOOR ACTUATOR (THERE ARE 3 OF THEM) IS INSUFFICIENTLY DESIGNED TO HOLD UP TO NORMAL WEAR AND TEAR. THE LOCATION OF THE SWITCHES MAKES MAINTENANCE NEARLY IMPOSSIBLE. IT WOULD BE ASSUMED THAT THE DESIGN WOULD BE SUFFICIENT TO HOLD UP UNDER SEVERAL YEARS USE SINCE ACCESSIBILITY TO THESE PARTS IS VERY DIFFICULT. THE PARTS THEMSELVES COST ABOUT $27 (TWICE THAT AT THE DEALERSHIP) AT YOUR PARTS STORE BUT THE DEALERSHIP AND/OR INDEPENDENT MECHANICS CHARGE HUNDREDS OF DOLLARS TO REPLACE THIS PART. MY CAR IS NOW 10 YEARS OLD AND I HAVE HAD TO REPLACE ALL 3 OF THESE SWITCHES AT LEAST TWICE AND THE MOST DIFFICULT TO GET TO SWITCH HAS BEEN REPLACED A TOTAL OF 4 TIMES. IT SEEMS THAT THE ACTUAL LIFE EXPECTANCY OF THESE PARTS (IN ACTUAL USE) IS APPROXIMATELY +/- 15 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691429March 12, 2015
ELECTRICAL SYSTEM, ENGINE
2001 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH REPLACEMENT RECALL AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER ALSO STATED THE INTAKE GASKETS WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693926March 12, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT NOTICED THAT THE FUEL GAUGE DISPLAYED HALF A TANK AND THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE WOULD NOT RESTART. THE CONTACT HAD TO CALL FOR FUEL TO BE BROUGHT TO THE SITE. ONCE THE FUEL WAS POURED INTO THE FUEL TANK, THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE FAILURE RECURRED TWO OTHER TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,445.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693950March 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND FELT THE REPAIR WAS INACCURATE. THE DEALER STABILIZED THE KEY, BUT THE IGNITION FAILURE STILL OCCURRED. THE MANUFACTURER STATED THAT THE VEHICLE WOULD NOT BE REPAIRED AGAIN. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693444March 11, 2015
POWER TRAIN, ENGINE AND ENGINE COOLING
WHILE DRIVING MY CAR THE SPEED REDUCED ITSELF FROM 40MPH TO 5 MPH AND THE CHECK ENGINE LIGHT CAME ON ALONG WITH REDUCED ENGINE POWER ACROSS MY DASHBOARD. THE CAR STARTED SHAKING AND JERKING. IT THEN SHUT OFF WHILE I WAS DRIVING IT. I HAD IT TOWED THE NEXT DAY TO THE REPAIR SHOP AND THEY SAID A SENSOR WAS BAD IN THE GAS PEDAL AND REPLACED THE WHOLE PEDAL. 4 DAYS LATER IT DID THE SAME THING. AGAIN IT STARTED SHAKING AND JERKING THEN SHUT ITSELF OFF. I TOOK IT BACK TO THE REPAIR SHOP BUT BY THE TIME THEY COULD READ THE CODES THE CAR HAD BEEN SHUT OFF LONG ENOUGH THAT THEY COULDN'T FIND ANYTHING. THEY CLEANED THE THROTTLE BODY AND GAVE IT BACK. THE NEXT DAY IT DID THE SAME THING. I AGAIN TOOK IT BACK AND DID NOT SHUT IT OFF TIL THEY READ THE CODES. IT READ THE THROTTLE BODY WAS BAD. THEY REPLACED IT AND GAVE THE CAR BACK. 30 MILES LATER, IT STARTED ALL OVER AGAIN. I HAVE SPOKE TO GENERAL MOTORS AND THEY REFUSE TO DO ANYTHING ABOUT THIS ISSUE EVEN THOUGH THERE ARE SEVERAL FORUMS ON THE WEB WITH IMPALAS DATING BACK TO 2005 HAVING THIS SAME ISSUE. THIS IS GOING TO CAUSE AN ACCIDENT AND HURT/KILL PEOPLE IF ITS NOT ADDRESSED SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693717March 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. AFTER THE CONTACT'S VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693344March 10, 2015
ENGINE
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BY SHIFTING THE GEAR LEVER INTO VARIOUS POSITIONS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693028March 9, 2015
ENGINE
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, A TICKING NOISE WAS HEARD FROM THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE NO ENGINE OIL WARNING LIGHT ILLUMINATED. THE CONTACT CHECKED THE OIL LEVEL AND THERE WAS NO OIL IN THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670052March 9, 2015
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ELECTRICAL SYSTEM
2000 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO WATER ENTERS PASSENGER COMPARTMENT THROUGH THE CABIN AIR FILER. *SMD THE CONSUMER STATED A $5.00 PIECE OF PLASTIC WOULD HAVE PREVENTED WATER FROM ENTERING THE PASSENGER COMPARTMENT. ALSO, THE VEHICLE WOULD NOT START. THE BODY CONTROL MODULE WAS REPLACED. THE CONSUMER STATED THE ELECTRICAL PROBLEMS STARTED IN 2008 WITH A BAD BLOWER RESISTOR. OTHER ELECTRICAL ISSUES WERE THE DRIVER'S SIDE WINDOW, THE OUTSIDE REAR-VIEW MIRROR CONTROL AND THE HAZARD SWITCH. THE DRIVER'S HEATED SEAT STOPPED WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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