Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11003223July 6, 2017
UNKNOWN OR OTHER
DASH SAYS "SERVICE TRACTION CONTROL" THEN "ENGINE POWER REDUCED" WHEN THIS FIRST STARTED ABOUT 4 MONTHS AGO, I TOOK THE CAR TO MY MECHANIC. HE RAN A DIAGNOSTIC AND WHAT CAME UP WAS I NEEDED A "THROTTLE SENSOR", WHICH MEANT REPLACING THE GAS PEDAL. HE DID THIS. THAT DIDN'T WORK SO HE RE-DID THE PEDAL. STILL GETTING THE SERVICE TRACTION CONTROL MESSAGE, WITH REDUCED ENGINE POWER, THIS HAPPENS AT RANDOM, NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS. NOW THE BIG PROBLEM IS- I HAVE TO GO TO THE CHEVY DEALERSHIP SERVICE AND PAY 150 BUCKS JUST FOR A DIAGNOSTIC. WHICH DOESN'T EVEN GO TOWARD SOLVING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003120July 5, 2017
ENGINE
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE LOST ACCELERATION. THE VEHICLE WOULD NOT ACCELERATE EVEN WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE EMERGING FROM THE ENGINE COMPARTMENT. THE CONTACT HAD TO USE A FIRE EXTINGUISHER TO EXTINGUISH THE FLAMES INSIDE THE ENGINE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT ALSO MENTIONED THAT THE ORIGINAL OWNER PROVIDED A LETTER REGARDING NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 291,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11003167July 5, 2017
UNKNOWN OR OTHER
THE REAR VIEW MIRROR FELL OFF THE WINDSHIELD WHILE DRIVING DOWN CITY STREET AT 25 MILES PER HOUR. AFTER FIRST SEEKING HELP AT THE LOCAL AUTO GLASS DEALER WHO TOLD US THEY COULD NOT FIX WE WENT TO THE DEALERSHIP. THE DEALERSHIP TOLD US THE WINDSHIELD HAS TO BE REPLACED TO FIX THE PROBLEM. THIS IS BASED ON A BULLETIN TO THEM FROM THE CHEVY FACTORY. THE NEW WINDSHIELD WILL TAKE SEVERAL DAYS TO ARRIVE MEANWHILE THE CAR WILL HAVE TO BE DRIVEN FOR AT LEAST A WEEK WITHOUT A REAR VIEW MIRROR UNTIL EVERYTHING CAN BE REINSTALLED. BECAUSE THIS VEHICLES CAMERAS AND SENSORS ARE THERE AS WELL THEUBALL HAVE TO BE RECALIBRATED ONCE THEY ARE REINSTALLED AS WELL. THE WINDSHIELD ALONE COSTS $570, THERE WILL BE LABOR FOR ALL OF THE AFOREMENTIONED ON TOP OF THAT. THE MAIN CONCERN IS THE SAFETY OF DRIVING FOR A WEEK WITHOUT PROPER SAFETY EQUIPMENT DUE TO THE FACTORY DEFECT. THE CHEVY FACTORY BULLETIN THE DEALERSHIP GAVE US LISTS 18 DIFFERENT BUICK, CADILLAC, CHEVY, AND GMC MODELS RANGING FROM 2013-2016 WITH THIS SAME PROBLEM. THE BULLETIN NUMBER IS #PI1187C. WE BELIEVE THERE SHOULD BE A RECALL ON THESE VEHICLES FOR THEM TO FIX THIS PROBLEM. IT'S VERY POOR DESIGN FOR A MIRROR TO FALL OFF A 3 YEAR OLD CAR AND REQUIRING IT TO NEED A WINDSHIELD REPLACED TO FIX, CAUSES A SAFETY ISSUE FOR PEOPLE WHO HAVE TO COORDINATE THIS, NOT TO MENTION THE COSTS INVOLVED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003168July 5, 2017
TIRES
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA EQUIPPED WITH GOODYEAR EAGLE LS-2 TIRES, SIZE: P225/55R17. WHILE DRIVING 65 MPH, THERE WAS A VIBRATION COMING FROM THE TIRES. SPRING VALLEY GOODYEAR OF COLUMBIA, SOUTH CAROLINA WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WERE NO RECALLS ON THE TIRES. THE TIRE AND VEHICLE FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003215July 5, 2017
STRUCTURE:BODY
AS I WAS DRIVING ON I 294 I HEARD A LOUD BANG SORT OF LIKE A GUN SHOT AND GLASS FROM THE SUNROOF CAME RAINING DOWN ON ME. I PULLED OVER AND LOOKED AROUND IN THE CAR TO SEE IF SOMETHING LANDED ON IT HOWEVER THERE WAS NOTHING BUT GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002742July 3, 2017
FUEL/PROPULSION SYSTEM
THE FUEL PRESSURE REGULATOR LEAKING GAS.. AND SMELLS GASOLINE REALLY STRONG.. AND HARD STARTING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002874July 3, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
WHEN MY CAR IS IN MOTION IN THE STREET, TURNING, BRAKING AND DRIVING SLOW MY TRACTION CONTROL COMES ON AND SAYS REDUCE ENGINE SPEED AND THE LIGHT FOR MY ENGINE COMES ON. I DON'T KNOW WHAT IS CAUSING THIS PROBLEM AND I DONT HAVE ANY INVOICES, ANY POLICE REPORTS NOR ANY INSURANCE CLAIMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002878July 3, 2017
AIR BAGS, ELECTRICAL SYSTEM
"SERVICE AIRBAG" WARNING DISPLAYED ON DASHBOARD. DEALERSHIP DENIES THIS IS A COMMON PROBLEM AND SAYS THERE IS NO RECALL. NUMEROUS COMPLAINTS BY PEOPLE ARE LISTED ON THE INTERNET. PLEASE INVESTIGATE. CHEVY NEEDS TO FIX THIS MANUFACTURING DEFECT AT NO CHARGE TO VEHICLE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002435June 30, 2017
WHEELS
I AM THE OWNER OF A 2009 CHEVROLET IMPALA AND FOR MONTHS MY CAR KEEPS LOCKING WHEN I TURN TO THE LEFT OR RIGHT. I HAVE HAD THE WHEEL BEARINGS REPLACED, A HUB ASSEMBLY KIT PUT ON, NEW TIRE RODS, A RACK AND PINION, NEW BREAKS, NEW ROTORS AND A NEW BREAK LINE PUT ON AND STILL MY CAR KEEPS LOCKING UP ON ME. WHEN I TURN THE ABS AND TRACTION LIGHTS COME ON AND I'M STUCK AT A PAUSE AND CAN'T MOVE FOR ABOUT 10-20 SECONDS. CAN YOU PLEASE STEER ME IN THE DIRECTION AS TO WHAT NEEDS TO BE FIXED BEFORE A SERIOUS ACCIDENT HAPPENS THAT'S OUT OF MY CONTROL. I'M AFRAID TO DRIVE MY CAR YET IT'S THE ONLY MEANS OF TRANSPORTATION FOR MY FAMILY AND I. ALSO I HAVE TO TRAVEL LONG DISTANCES TO AND FROM WORK. SO PLEASE IF THERE IS ANYTHING YOU CAN TELL ME OR WHERE TO LEAD ME PLEASE LET ME KNOW SOMETHING. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002455June 30, 2017
SERVICE BRAKES, STEERING, WHEELS
MY CAR STARTED HAVING THE TRACTION CONTROL COME ON ABOUT 2-3 YEARS AGO. I WAS TOLD I NEEDED A NEW TRANSMISSION. THE TRANSMISSION WAS CRACKED-CHEVROLET SAID NOT THEIR FAULT, SO, I REPLACED THE TRANSMISSION. THEN, IT STARTED DOING IT AGAIN. I REPLACED THE BRAKE PADS. IT STOPPED. THEN, STARTED UP AGAIN. TOOK TO THE CHEVROLET GARAGE WHO PUT IT ON THEIR TOTAL DIAGNOSTIC MACHINE. TOLD I NEED BOTH BEARINGS ON THE FRONT. AT A $972.00 PRICE TAG FOR THIS, I BOUGHT THE BEARINGS AND HAD ANOTHER GARAGE PUT THEM ON AT A GREAT REDUCTION IN COST TO ME ON LABOR. NOW, IT IS DOING IT AGAIN. AT FIRST IT WAS ONLY EVERY ONCE IN AWHILE. THE WHEEL SENSORS APPEAR TO BE FINE. NOW I NOTICE IT IS DOING IT A LOT MORE AND STARTING TO DO IT WHEN I ACCELERATE FROM A STOP AT CERTAIN TIMES. I BOUGHT THIS CAR BRAND NEW, AND, FOR ITS AGE, IT DOES NOT EVEN HAVE 60,000 MILES ON IT. (THE DATE THAT THAT I AM USING IN THE NEXT STEP HERE IT BEGAN IS THE DATE WHEN IT REALLY STARTED DOING ITS 'TRICKS' A LOT MORE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001932June 28, 2017
UNKNOWN OR OTHER
PREVIOUS COMPLAINT NUMBER 10955413 DONE ON 2/18/2017. THE IGNITION SWITCH ON MY 2001 CHEVROLET IMPALA AS WELL AS MY 1989 CHEVROLET CAPRICE. BOTH VEHICLES HAVE BEEN PURCHASED BY MYSELF WITH NOTHING BEING OWED ON EITHER VEHICLE. THE CAPRICE STOPPED ON A HIGHWAY AND WAS LATER TOWED TO MY PARENTS HOUSE. THE IMPALA STOPPED AT THE ENTRANCE TO CEDAR CREST NURSING HOME IN MONTGOMERY,ALABAMA AND IT COASTED INTO THE PARKING LOT IN THE REAR OF THE NURSING HOME JUST OUTSIDE MY FATHERS WINDOW WHO WAS A RESIDENT AT SAID NURSING HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001999June 28, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I CALLED MY LOCAL CHEVY AUTOMOBILE PLACE AND THEY CAN NOT FIND THE RECALL ON 36110 PASSENGER PRESENCE SENSOR AND INSTRUMENT CLUSTER MALFUNCTION I NEED THIS FIXED BECAUSE I CAN TELL HOW FAST I'M GOING NOT SEE HOW MUCH GAS I GOT IN MY TANK NONE OF THE INSTRUMENTS IN THE DASHBOARD WORK I'M ALWAYS RUNNING OUT OF GAS AND I CAN'T TELL IF CAR IS HOT OR COLD CAR IS IN MOTION WHEN ALL THIS OCCURS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001995June 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY ISSUE STARTED WITH MY CAR TURNING OVER. IT WOULD NOT WANT TO START FIRST TRY BUT WOULD TURN OVER ON THE SECOND. SOME TIMES IT WOULD START FINE AND OTHERS IT HESITATED. AFTER DEALING WITH THIS FOR A WHILE MY BATTERY DIED AFTER SPENDING A LITTLE WHILE IDLING. TOOK IT TO CHECK THE ACCELERATOR AND THE BATTERY BUT BOTH WERE FINE. CONTINUING TO INTERMITTENTLY ACT UP WHEN STARTING, IT ALSO STARTED TO SHOW OTHER PROBLEMS. I WAS GETTING IN MY CAR TO LEAVE AND IT STARTED UP FINE BUT BEFORE I COULD PULL OUT OF MY DRIVE WAY MY CAR STARTED SHAKING AND SHOWING AN "ENGINE POWER IS REDUCED" MESSAGE. I TURNED IT OFF RAN INSIDE AND WHEN I CAME BACK OUT TO SHOW OTHERS THE ISSUE IT STARTED WITHOUT A PROBLEM AND DID NOT HAVE THE MESSAGE ANY MORE. STILL HAVE THE TURNOVER HESITATION, I CONTINUE TO DRIVE IT HOWEVER IT STARTED TO SHAKE AND SHOW THE SAME ENGINE POWER REDUCED MESSAGE AS I PULLED INTO MY APARTMENT COMPLEX. ALSO HAS DONE THIS WHEN LEAVING AND TURNING INTO A MAIN ROAD, CAUSING US TO PULL OVER AND WAIT TO START IT AGAIN. TOOK IT TO GET CODES TESTED AGAIN AND IT PULLED UP A DIDN'T MATCH CODE. AFTER DOING RESEARCH TONS OF OTHERS HAD THE SAME PROBLEM AND WORSE. MANY SHOWED THE SOLUTION TO BE REPLACING THE THROTTLE BODY AND THROTTLE POSITION SENSOR WHICH WE DID. SLIGHT HESITATION ON THE START UP BUT TOOK IT AROUND THE BLOCK NO ISSUES. WENT TO TEST IT ON THE HIGHWAY AND BEFORE WE EVEN MADE IT THE ENGINE POWER REDUCED CAME ON AND CAR SHOOK AGAIN. THERE AND SO MANY OTHERS THAT HAVE HAD THIS PROBLEM AND MANY HAVE NOT FOUND THE FIX. EXTREMELY DISAPPOINTING SINCE WE CANNOT RETURN THE PART AFTER IT'S BEEN INSTALLED. I AM WORRIED TO TAKE MY CAR OUT AND DRIVE IT ON THE HIGHWAY BECAUSE I DO NOT WANT THIS TO HAPPEN WHILE I'M AT INCREASED SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001561June 26, 2017
UNKNOWN OR OTHER
AFTER STARTING THE MY CHEVY IMPALA THE ENGINE STARTED SHAKING RAPIDLY. IT SHOWED SERVICE STABILTRAK, LOW ENGINE POWER & THE CHECK ENGINE LIGHT CAME ON. I SHUT THE CAR OFF & STARTED IT AGAIN. IT DID THE SAME THING. I CUT IT OFF BUT IT DID THE SAME THING. I CUT IT OFF 1 MORE TIME BECAUSE I DID NOT FEEL SAFE DRIVING IT & WAITED A MINUTE BEFORE TRYING TO START IT AGAIN. SURPRISINGLY THE ENGINE WAS RUNNING ROUGH. I TOOK IT TO AN AUTO STORE WHERE THE CODES SHOWED THROTTLE ISSUES. I TOOK IT TO A MECHANIC. HE DID SOME ADDITIONAL TESTS & INFORMED ME THAT I HAD A BAD THROTTLE BODY. I HAD TO HAVE THIS REPLACED WHICH I WAS INFORMED THAT GM HAS HAD ISSUES WITH THROTTLE BODY & COMPONENTS. VERY DISAPPOINTED THAT THIS WOULD HAPPEN. IM CONCERNED THAT THIS MIGHT HAPPEN AGAIN OR HAPPEN DURING DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000667June 22, 2017
UNKNOWN OR OTHER
SUN ROOF EXPLODED WHILE DRIVING NORTHBOUND AT HIGHWAY SPEED (70 MPH) ON INTERSTATE 84 ENROUTE TO BUTTE, MT. IN RURAL IDAHO; 1766 MILES ON NEW 2017 IMPALA PREMIERE VEHICLE AT APPROXIMATE 3:45 PM MDT. NO OTHER CARS AROUND, NO WHERE NEAR OVERPASS, SOUNDED LIKE GUNSHOT IN CAR. OUTSIDE AIR TEMP AROUND 75 DEGREES. NO EVIDENCE OF ANY ROCKS OR PROJECTILES. SOME GLASS CHARDS FOUND ON TRUNK. INTERNAL CLOTH COVER WAS CLOSED OR GLASS COULD HAVE SERIOUSLY INJURED DRIVER AND PASSENGER. GLASS CHARDS WERE CAPTURED AND RETAINED BY CLOTH COVER BUT FINE PIECES CAME THROUGH FINE MESH HOLES. TOOK VEHICLE TO LOCAL CHEVROLET DEALER (BUTTE GM) AND WAS ADVISED THIS WAS NOT A WARRANTY ITEM AS NO SUCH OCCURANCES HAVE BEEN REPORTED TO DATE. HAVE CONTACTED GM CUSTOMER SERVICE AND AM AWAITING DISPOSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000744June 22, 2017
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TIRES: ARE CONSTANTLY NEEDING REPLACED HAVE HAD THREE SETS OF 60K GOODYEARS TIRES IN ADDITION TO A SET OF PERILLIS WITH ABOUT 40 % TREAD SINCE FEBRAURY 2015. BRAKES: THREE SETS OF BRAKES ON VEHICLE SINCE FEBRUARY 2015. EVERYTIME VEHICLE GOES TO MECHANIC THEY STATE THAT ROTORS ARE SEVERELY WARPED. ELECTRICAL: HAVING ISSUES WITH ABS TRACTION CONTROL. THIS IS CAUSING REDUCED ENGINE POWER WHEN TURNING. WHEN CROSSING A MAIN INTERSECTIONS THE CAR COASTS ACROSS ONCOMING TRAFFIC. ACTUATORS AND WIRING TO MANY VEHICLE COMPONENTS HAVING ONGOING ISSUES. AIR CONDITIONER, DOORS, DOOR LOCKS, RELAYS THE MAIN ISSUE I AM HAVING IS NON OPERATIONAL DOORS LOCKS IN VEHICLE. I HAVE TO CRAW THROUGH THE CAR TO OPEN THE DOOR LOCKS. I HAVE YOUNG CHILDREN AND MY DAUGHTER WAS STANDING OUT OF THE CAR AWAITING ME TO UNLOCK THE DOOR. ANOTHER VEHICLE PULLING INTO A PARKING SPOT NEARLY HIT MY CHILD. ANOTHER INCIDENT WAS HAVING ITEMS STOLEN FROM VEHICLE DUE TO INTERMITTENT OF THE LOCKS. IT HAS REALLY BECOME A MAJOR SAFETY ISSUE FOR ME WITH THIS CAR. THIS ISSUE WITH LOCKS BECAME A PROBLEM ABOUT TWO WEEKS AGO. I STATED TO CHEVORLET I WAS ABLE TO PRESS LOCK OR UNLOCK A COUPLE OF TIMES AND WAS ALWAYS ABLE TO AT LEAST FREE ONE LOCK WITHIN THE REAR AND FRONT. ANY HELP WITH THIS ISSUE WOULD BE GREATLY APPRECIATED THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11000473June 21, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE THE VEHICLE WAS BEING OPERATED ON THE FREEWAY, THE BRAKES LOST FUNCTIONALITY. AFTER THE FAILURE OCCURRED, THE SERVICE BRAKE ASSIST AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE MUNDY CHEVROLET DEALER STATED THAT ALL RECALL REPAIRS HAD ALREADY BEEN PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000155June 20, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT FOR APPROXIMATELY THE LAST SIX MONTHS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE PAT O'BRIEN CHEVROLET DEALER IN WILLOUGHBY, OHIO FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 14V40000 (ELECTRICAL SYSTEM) AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995862June 19, 2017
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE, AIR BAGS:FRONTAL
MY AIR BAG ON THE DRIVER SIDE NEVER DEPLOY AND I HAVE BEEN HIT 2 TIMES WITHIN THE LAST YEAR .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10995357June 15, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN THE TEMPERATURE EXCEEDED 85 DEGREES, THE DOORS WOULD NOT LOCK OR UNLOCK AUTOMATICALLY. THE VEHICLE WAS TAKEN TO A DEALER (CHUCK FAIRBANKS CHEVROLET, DESOTO, TEXAS) WHO STATED THAT THE FAILURE WAS A KNOWN ISSUE, BUT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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