Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10995424June 15, 2017
AIR BAGS
I HAVE PROBLEM TRYING TO GET THE PASSENGER AIR BAG FIXED. THE LIGHT KEEPS COMING BACK ON AFTER THEY TRY TO FIX IT. A RECALL WAS DONE BUT THAT WAS ONLY TO TAPE WIRES AND LIGHT WAS STILL ON. THE CAR WAS NOT IN AS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995057June 14, 2017
ENGINE, AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE EXPERIENCED REDUCED ENGINE POWER AND STALLED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT EXPERIENCED A SIMILAR FAILURE THREE YEARS AGO. THE VEHICLE WAS TAKEN TO MCDERMOTT CHEVROLET WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS ATTRIBUTED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT ALSO TOOK THE VEHICLE TO THE SAME DEALER BECAUSE THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT BELIEVED THAT THE INDICATOR WAS ILLUMINATED DUE TO NHTSA CAMPAIGN NUMBER: 16V507000 (AIR BAGS, ELECTRICAL SYSTEM). THE TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS NOT DUE TO THE RECALL AND REFUSED TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995159June 14, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, THE CONTACT CRASHED INTO THE PASSENGER DOOR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10994615June 13, 2017
EXTERIOR LIGHTING
THE LIGHTING ON MY INSTRUMENT PANEL FADES OR DISAPPEARS SO THAT I CAN'T SEE INFORMATION LIKE MY ODOMETER READING. ON JUNE 8, 2017 THE PROBLEM WAS SO BAD THAT I COULDN'T EVEN SEE THE LIGHT THAT SHOWS WHICH GEAR I SHIFTED INTO. ON JUNE 12, 2017 THE INFORMATION WAS FADED BUT READABLE IF EXAMINED CAREFULLY. I HAD A SIMILAR OCCURRENCE IN MARCH WHILE TRAVELING. ALL THREE PROBLEMS OCCURRED ON BRIGHT, SUNNY DAYS WHEN THE VEHICLE WAS HOT (FROM DRIVING OR FROM THE TEMPERATURE). ON JUNE 12, 2017 I NOTED THAT, WHEN I PULLED MY KEY FROM IGNITION, THE KEY HAD GOTTEN SO HOT THAT IT ALMOST BURNED ME. ALL THREE TIMES THE VEHICLE WAS STATIONARY WHEN THE PROBLEM BEGAN. IT HAD BEEN PARKED AND WHEN THE KEY WAS INSERTED PARTS OF THE INSTRUMENT DISPLAYS DID NOT LIGHT UP AS THEY SHOULD HAVE. FOR THE MARCH OCCURRENCE, THE VEHICLE WAS TURNED OFF AND AFTER A WAITING PERIOD IT WAS TURNED BACK ON AND THE DISPLAYS REAPPEARED. FOR THE JUNE 8TH OCCURRENCE, THE DISPLAY GRADUALLY REAPPEARED. FOR THE JUNE 12TH OCCURRENCE, THE DISPLAYS APPEARED DIM FOR MY ENTIRE 20 MILE DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994644June 13, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE DID NOT START WHEN THE KEY WAS INSERTED IN THE IGNITION SWITCH. AFTER REPEATED ATTEMPTS, THE VEHICLE STARTED. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY 20 TIMES. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN IGNITION SWITCH RECALL BACK IN 2014. THE NAME OF THE DEALER WAS NOT AVAILABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994956June 13, 2017
POWER TRAIN, STEERING
MY DAUGHTER WAS DRIVING THIS VEHICLE HOME FROM A TRIP AND STOPPED AT A STORE. WHEN SHE RETURNED TO THE VEHICLE IT WOULD NOT MOVE. WE HAD TO HAVE THE VEHICLE TOWED AND HAD TO REPLACE THE TRANSMISSION AND REPLACE THE STEERING GEAR ON THIS VEHICLE. THE VEHICLE ONLY HAS 55,500 MILES ON IT. I DON'T FEEL THIS IS A REPAIR THAT SHOULD HAVE BEEN NECESSARY WITH THIS FEW MILES. WE ARE THE ORIGINAL OWNERS ON THE VEHICLE AND TOOK POSSESSION FROM THE DEALERSHIP ON 2/2/11. I DO HAVE THE REPAIR BILLS. WORK WAS PERFORMED ON 6/9/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995003June 13, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ISSUES W/STARTING VEHICLE, DOESN'T TURN OVER, SINGLE CLICK. THIS STARTED 3 WKS AGO. SECURITY LIGHT CAME ON AND STAYED ON, WOULD NOT START..RESET OF DIAGNOSTICS, CAR WILL START A FEW TIMES THEN NOT START. REMOVE BATTERY CABLES ALSO FIXES THE PROBLEM BUT ONLY TEMPORARILY PURCHASED USED, REPLACED RECALLS: KEY KNOBS & VALVE COVER GASKET,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994465June 12, 2017
UNKNOWN OR OTHER
IN COMING DOWN A MOUNTAIN THE CAR TREMBLES ALMOST UNCONTROLLABLY. I HAVE HAD THE ROTARS SMOOTHED OUT LAST YEAR AND NOW I HAVE THE SAME PROBLEM AGAIN. MY NEPHEWS WIFE HAS THE SAME PROBLEM WITH HER IMPALA AND ALSO MY SISTER IN LAW WHO ALSO HAS AN IMPALA. WHAT CAN BE DONE TO FIX THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994547June 12, 2017
STEERING, WHEELS
THE ABS, TRACTION CONTROL, BRAKE ASSIST AND STABILITRAK WARNING LIGHTS COME ON INTERMITTENTLY WHILE DRIVING. A GRINDING NOISE CAN BE HEARD COMING FROM THE FRONT-LEFT WHEEL. THIS USUALLY OCCURS WHILE ACCELERATING FROM A DEAD STOP OR MAKING LEFT AND/OR RIGHT TURNS FROM A DEAD STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994314June 10, 2017
AIR BAGS
MY SERVICE BAG LIGHT IS ON AGAIN, LESS THAN ONE YEAR BEFORE, HAVE NOT MADE A DEALER APPOINTMENT YET, HOPING THIS IS NOT COSTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993907June 8, 2017
SERVICE BRAKES, POWER TRAIN, WHEELS
I BOUGHT BRAND NEW HANKOOK TIRES 3 YRS AGO,N ALREADY ALL 4 TIRES HAVE DRYROT I HAVE ONLY 9000 MILES ON THEM N SUPPOSE 2 BE GOOD 4 100,000 MILES DO I CONTACT THEM OR THE STORE I GOT THEM FROM N THEY FIT MY 95 CHEVY LUMINIA LS N I BOUGHT A CHEVY 2000 IMPALA LS N RIMS FROM LUMINIA FIT THE IMPALA LS SO WE SWITCHED THEM N NOW AFTER 3 YRS 2 ON THIS CAR R DRY ROTTED N ABS SYSTEM IS NEW N LIGHT WON'T GO OUT IS IT A SENSOR OR SOMETHING ELSE N TRAIN WHEN MOTOR GETS 2 140,THE TRAIN SHIFTS HARD IS THAT A SENSOR ALSO THY MRS. [XXX] N MY CAR IS IN THE WEB SITE CARFAX.COM I OWN THE VEHICLE THE DATE BELOW IS WHEN I NOTICED IT SO NOW I HAVE 2 TAKE 4 PICA OF ALL THE TIRES? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979554June 7, 2017
AIR BAGS
2017. CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO A MALFUNCTION WITH PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED HIS WIFE IS 4'11 AND WEIGHS 88 POUNDS. SHE USES A CUSHION TO MAINTAIN FRONT AND SIDE VISION WHILE SEATED IN THE FRONT PASSENGER SEAT. BECAUSE OF THIS, THE AIR BAG DOES NOT DETECT HER IN THE SEAT. THE DEALER ADVISED THERE IS NO MODIFICATION POSSIBLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993814June 7, 2017
SERVICE BRAKES
I WAS GOING SLOW (20 MPH OR LESS), EXPECTING TO STOP WITH MY FOOT ON THE BREAK. A CAR SLAMMED IN BACK OF ME. ON IMPACT, I PUSHED THE BREAK ALL THE WAY DOWN TO THE FLOOR, WITHOUT ANY RESISTANCE. JUST PRIOR TO THAT, THE BREAKS WERE SLOWING-DOWN THE CAR AS EXPECTED. MY CAR SLAMMED INTO THE CAR IN FRONT OF ME. THERE WERE NO BREAK MARKS ON THE HIGHWAY AS ONE WOULD EXPECT IF THE BREAKS WERE WORKING. THE BREAKS SIMPLY FAILED. AFTER RELEASING THE BREAKS, SHOUTING OFF THE ENGINE AND LATER STARTING IT UP, THE BREAKS ARE CURRENTLY WORKING AS BEFORE THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10993489June 6, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY AT 60 MPH, THE VEHICLE STALLED. THE CONTACT CALLED A DEALER AT AN UNKNOWN PHONE NUMBER SEVERAL TIMES, BUT RECEIVED NO RESPONSE IN A REASONABLE TIME FRAME. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR FURTHER INSPECTION AND DIAGNOSIS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE KEY FAILED TO TURN OVER TO START THE VEHICLE NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993407June 6, 2017
ENGINE
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO BEING REPAIRED AT THE DEALER (PETE MOORE AUTOMOTIVE, 103 AND 106 NEW WARRINGTON RD PENSACOLA, FL 32506 850-456-7000, EXT 466) PER NHTSA CAMPAIGN NUMBERS: 15V701000 (ENGINE AND ENGINE COOLING) AND 15V201000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS UNCERTAIN IF THE REPAIR CAUSED A FAILURE WHEN THE PARTS WERE REPLACED. THE CONTACT FELT THAT THE OEM PARTS MAY HAVE FAILED AND THAT THE MANUFACTURER NEEDED TO PROVIDE A SOLUTION TO THE DEALER TO REPAIR THE VEHICLE. THE CONTACT WAS UNABLE TO PREVENT AN INTERNAL OIL LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE REAR GASKETS WERE LEAKING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993183June 5, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHEN THE CONTACT STARTED THE VEHICLE AND SHIFTED INTO DRIVE, THE TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE CONTACT STATED THAT THE SAME FAILURE RECURRED THREE OTHERS TIMES. IN ORDER TO REMEDY THE FAILURE, THE VEHICLE HAD TO BE SHUT OFF THREE OR FOUR TIMES AND THEN RESTARTED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TAKEN TO THE CREST CHEVROLET DEALER THREE TIMES FOR THE SAME FAILURE AND WAS REPAIRED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED THIS TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 08/03/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993052June 4, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
WHILE DRIVING ON THE EXPRESSWAY AT ABOUT 65MPH MY CAR SUDDENLY ALERTED "SERVICE STABILTRAK, SERVICE TRACTION CONTROL, ENGINE POWER REDUCED" AND I WAS NOT ABLE TO UTILIZE CRUISE CONTROL ANYMORE AND IT STARTED TO SLOW DOWN TO APPROXIMATELY 40MPH. THEN MY VEHICLE STARTED TO JERKILY MOVE & THEN IT ALERTED "STARTER DISABLED SERVICE THROTTLE" AND MY CAR SHUT DOWN (STEERING ALTERED & CAR SHUT OFF). I WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD & TRIED TO RESTART MY CAR (UNSUCCESSFULLY FOR APPROXIMATELY 10 MINUTES). DID I MENTION I HAD MY 2 CHILDREN IN THE CAR WITH ME WHEN THIS HAPPENED? THIS WAS TERRIFYING AS MY CAR JUST STOPPED-I HAD MINIMAL WARNING & WHEN TRAVELING ON THE INTERSTATE IT COULD'VE BEEN A LOT WORSE. AFTER READING HOW FREQUENTLY THIS HAPPENS, WHY HASN'T IT BEEN RECALLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993110June 4, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MOSTLY WHEN TURNING WHILE IN REVERSE, THE TRACTION CONTROL LIGHT COMES ON AND THE CAR HESITATES SLIGHTLY. THERE IS ALSO A GRINDING NOISE. THIS WILL HAPPEN OCCASIONALLY GOING FORWARD. DURING THE SUMMER MONTHS THIS HAPPENS SEVERAL TIMES WEEK. DURING THE COOLER MONTHS IT ONLY HAPPENS OCCASIONALLY. THE CAR WILL BE FOUR YEARS OLD IN 08/2017 AND IT HAS LESS THAN 28,000 MILES ON IT. THIS PROBLEM STARTED IN 06/2016 WHEN THE CAR HAD APPROXIMATELY 20,000 MILES ON IT. HAD THE BRAKES LOOKED AT AND WAS TOLD THEY WERE FINE. CAN'T SEEM TO FIGURE OUT WHAT THE PROBLEM IS OR HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992969June 3, 2017
ELECTRONIC STABILITY CONTROL (ESC)
I WAS IN MOTION WHEN MY CAR NOTIFIED ME OF ENGINE REDUCE POWER AND MY CHECK ENGINE LIGHT CAME ON ALONG WITH MY TRACTION LIGHT. I RECEIVED A LETTER IN NOVEMBER OF 2015 ABOUT THIS AND TO NOTIFY THE DEALERSHIP OF THIS WHEN IT HAPPENS. I NOTIFIED THE DEALERSHIP ABOUT THIS AND THEY KEPT MY CAR FOR 2 DAYS TO FIND AN EXCUSE NOT TO TAKE CARE OF THE PROBLEM DESCRIBED IN THE LETTER. I WAS TOLD THAT THEY WOULD LOOSE $1200 IF THEY FIXED THE ISSUE DESCRIBED IN THE LETTER. I GUESS MY SAFETY AND LOYALTY AS A CUSTOMER MEANS NOTHING. THIS HAPPENED ON OR AROUND 4/04/2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992445May 31, 2017
ENGINE
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE INTAKE MANIFOLD LEAKED FUEL AND RELEASED VAPORS. THE CONTACT STATED THAT THE INTAKE MANIFOLD WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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