Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11019307August 24, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. WHILE STOPPED TO TURN, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT MENTIONED THAT THE SEAT BELTS DID NOT RETRACT AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A NECK INJURY AND THE REAR PASSENGER SUSTAINED HEAD INJURIES. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,617. THE CONSUMER STATED ALL OF THE OCCUPANTS WERE INJURED INCLUDING WHIPLASH AND CONCUSSIONS. THE VEHICLE WAS DAMAGED. *JS
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11019047August 23, 2017
ELECTRICAL SYSTEM
I CALLED CHEVROLET CUSTOMER SERVICE ABOUT A RECALL ON THE CAR. I EXPLAINED THE PROBLEM WITH THE IGNITION SWITCH AND I WERE TOLD IT WAS COVERED UNDER THE RECALL #14V400000 ELECTRICAL SYSTEM: IGNITION. THEY HAD IT TOWED TO A CHEVROLET SERVICE PLACE TO BE FIXED. I RECEIVED A CALL THAT THE PROBLEM WAS NOT COVERED UNDER THE RECALL AND I WAS RESPONSIBLE FOR ALL CHARGES OF THE WORK DONE ON THE VEHICLE. A KEY WAS MADE UNDER THE RECALL AND THE IGNITION KEY LOCK CYLINDER WAS NOT REPLACED. I PAID THE BILL AND HAD IT TOWED BACK. THE MAN THAT DELIVERED IT PUT THE KEY IN THE IGNITION AND IT WOULD NOT COME OUT OR TURN. I DO NOT FEEL I SHOULD BE RESPONSIBLE FOR CHARGES AND THEY NEEDED TO CHANGE THE IGNITION KEY LOCK CYLINDER. THE CAR WAS IN THE DRIVEWAY AND WHEN A PERSON WENT TO START THE CAR THE KEY WOULD NOT TURN AND WOULD NOT COME OUT OF THE IGNITION SWITCH. RESULTING IN THE VEHICLE COULDN'T BE STARTED. I FEEL THIS WHOLE RECALL WAS HANDLED IMPROPERLY AND I SHOULD NOT HAVE HAD TO BE RESPONSIBLE FOR CHARGES. THE FRUSTRATION OF HOW IT WAS HANDLED I FEEL THEY NEEDED TO BE MORE PROFESSIONAL ABOUT THE WAY THEY HANDLED THIS RECALL BEFORE THEY TOWED THE VEHICLE TO A SERVICE PLACE AND THEN MAKE ME RESPONSIBLE FOR CHARGES OF WORK DONE ON THE VEHICLE AND TOWING VEHICLE BACK NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019061August 23, 2017
POWER TRAIN
WHEN DRIVING AT LOW SPEEDS (EG 20MPH) AND THEN RE-APPLYING GAS PEDAL TO ACCELERATE THERE IS A LARGE JUMP/KICK FROM WHAT SEEMS TO BE THE LOCK UP O F TRANSMISSION AND ENGINE. ALSO THE POWERTRAIN DOESNT FEEL SMOOTH WHEN DRIVING AT HIGHWAY SPEEDS. IT SEEMS AS THOUGH SOMETHING IS LOOSE OR NOT ROTATING ON THE CORRECT AXIS. I HAVE TAKEN CAR TO DEALER AND MECHANICS ABOUT 7 TIMES THIS YEAR ALL TO NO AVAIL. THE VIBRATIONS AND UNSMOOTHNESS AREN'T EXPERIENCED IN COMPETITOR CARS THAT I HAVE DRIVEN. THIS HAS OCCURED OVER THE COURSE OF 7 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019148August 23, 2017
ELECTRICAL SYSTEM, STEERING
REAR DEFROSTER WIRING UNDER FRONT PASSENGER DOOR HAD SMOKED AND SMALL FIRE. CAR WAS IN MOTION ON A CITY STREET. WAS JUST PULLING INTO MY DRIVEWAY SO I PULLED OF FUSE BOX COVER TO DISCOVER IT. WIRES MELTED. HAD NO FUSE IN THERE. BURNED OUT QUICKLY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11019151August 23, 2017
STEERING
HAS BEEN AN ONGOING PROBLEM FOR 4 YEARS HAPPENING OCCASIONALLY, NOW DAILY, AND KEEPS GETTING WORSE. POWER STEERING FAILS AT LOW IDLE AND SOMETIMES GETS STUCK UNTIL I GIVE IT A LITTLE ACCELERATION TO GET IT TURNING. HAPPENS WHILE TRYING TO PARK OR TURN AT A LOW RATE OF SPEED, BUT NOW HAPPENING AT A FASTER SPEED, WHILE TURNING ONTO ANOTHER STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019194August 23, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SHIFT LEVER WOULD NOT COME OUT OF PARK. CAR WAS PARKED IN A CITY PARKING LOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018893August 22, 2017
ENGINE, UNKNOWN OR OTHER
OIL PRESSURE SENSOR COMES ON AND STATES THE FOLLOWING: OIL PRESSURE LOW, STOP ENGINE. THIS MESSAGE FLASHES AND A BEEPING NOISE COMES ON. THE VEHICLE IS IN MOTION HIGHWAY, STREET, TURNING, ETC... EVEN AFTER OIL CHANGES AND CHECKING OIL LEVEL IS GOOD THE ABOVE STILL COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018970August 22, 2017
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
FIRST, THE KEY WILL NOT COME OUT OF THE IGNITION WITHOUT PRESSING THE RELEASE KEY SWITCH LOCATED UNDER THE STEERING WHEEL. THEN THE CAR WON'T ACCELERATE OVER 20 MPH IN D WHILE DRIVING ANYWHERE, IT WON'T GO OVER 40 IN D3. NOT SURE WHY BUT THIS IS WHAT IS HAPPENING WITH THE IMPALA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016524August 21, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
ENGIME POWER REDUCED SEEVICE TRACTUON CONTROL. WHILE DRIVING POWER IS CUT TO NEAR NOTHING. ABOUT 20 MPH. AFTER SHUTTING THE CAR OFF AND STARTING A FEW HOURS LATER IT'S FINE. A COUPLE DAYS LATER IT HAPPENS AGAIN. FAULTY EQUIPMENT FROM GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018629August 21, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I WAS DRIVING ON THE EXPRESSWAY GOING 65 MILES AN HOUR AND SUDDENLY MY CAR WITHOUT WARNING WENT WAY DOWN TO 15 AND CAR WAS SAYING LOSS OF ENGINE POWER I WAS VERY AFRAID I ALSO HAD MY 3 YEAR OLD IN THE CAR WE WERE EARLY REAR ENDED BY I SEMI I PULLED TO THE EMERGENCY LANE AND SHUT THE CAR OFF WAITED 10 MINUTES STARTED IT UP AND ALL LIGHTS WERE OFF THE CAR DROVE FINE FOR 10 O 15 MINUTES AND THEN IT STARTED AGAIN THIS TIME THE POWER NEVER CAME BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016336August 19, 2017
ELECTRICAL SYSTEM, STEERING
I EXPERIENCED LOSS OF POWER STEERING WHILE TURNING THROUGH AN INTERSECTION. TOOK THE VEHICLE TO A DEALERSHIP TO GET A DIAGNOSIS. THE RESULTS WERE THAT THE THERE WAS A LOSS OF COMMUNICATION TO BCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016370August 19, 2017
UNKNOWN OR OTHER
WHEN I START MY CAR UP FROM A COLD START, I HERE A RATTLING NOISE, AND AFTER IT GETS WARM IT GOES AWAY. ITS BEEN DOING THAT EVER SINCE I BOUGHT THE CAR. AS THE MILES GOT ON THE CAR I THOUGHT IT MIGHT BE THE CATALYTIC CONVERTER. I HAVE 200,000 MILES PLUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016004August 17, 2017
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START AND THE SECURITY WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED PALM CHEVROLET AT (352) 484-0733 (LOCATED AT 2300 SW COLLEGE RD, OCALA, FL 34471) AND DETERMINED THAT IT SOUNDED LIKE THE PASSLOCK SENSOR AND IGNITION LOCK CYLINDER MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016002August 17, 2017
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHEN MAKING A LEFT TURN, THE TRACTION CONTROL INDICATOR ILLUMINATED AND A GRINDING NOISE WAS PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016017August 17, 2017
AIR BAGS, SEATS
AT AROUND 140,000 MILES I NOTICED MY SERVICE AIRBAG LIGHT COMING ON AND OFF. OVERTIME IT CONTINUED TURNING ON AND OFF STAYING ON MORE FREQUENT THAN BEING OFF. I BROUGHT IT TO THE DEALERSHIP FOR A RECALL THAT AFFECTED THE AIRBAGS. THEY TOLD ME THEY JUST HAD TO WRAP SOME WIRES THAT GO UNDERNEATH THE SEAT AND THAT WAS IT. HOWEVER THIS DID NOT TURN MY AIRBAG LIGHT OFF AND I HAVE GOTTEN NO HELP FROM ANY DEALERSHIP OR ONLINE FORUMS. I BELIEVE CHEVY SHOULD RECALL THIS AS MANY OTHER INDIVIDUALS WITH IMPALAS ARE EXPERIENCING THE SAME ISSUE. AS TO THE SEAT PROBLEM. WHERE MY SEAT COMES TOGETHER AT THE LOW BACK, IT SHIFTS AND MOVES AROUND. THE DEALERSHIP SAID THEY COULD FIX IT AT $900. THEY SAID THEY WOULD HAVE TO FIND A NEW SEAT AND THEN PUT MY CUSHIONS AND UPHOLSTERY ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016029August 17, 2017
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHEN MAKING A LEFT TUR,N THE TRACTION CONTROL INDICATOR ILLUMINATED AND A GRINDING NOISE WAS PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016047August 17, 2017
STEERING
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE STEERING WHEEL MADE A KNOCKING SOUND AND FAILED TO ALIGN. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION WAS LEAKING STEERING FLUID AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT RETURNED THE VEHICLE TO THE MECHANIC WHO MADE THE SAME DIAGNOSIS. THE VEHICLE WAS REPAIRED, BUT THE CONTACT BEGAN TO HEAR THE KNOCKING NOISE AGAIN. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,678. UPDATED 11/7/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016055August 17, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AUTONATION ALONG WITH GM COMMUNICATED WITH MY MECHANIC AND MYSELF AND TOLD ME THAT MY CAR REPAIRS WOULD BE COMPLETED AND PAID FOR BY GM AS PART OF RECALL WORK AND SUBSEQUENT DAMAGE FROM THE RECALL WORK NOT BEING PERFORMED BEFORE ADDITIONAL DAMAGE COULD OCCUR. WE WERE EVEN TOLD THAT OUR RENTAL CAR WOULD BE PAID FOR BUT ONCE THEY TOWED THE CAR FROM OUR MECHANIC TO THEIR SHOP, THEY TOLD US THAT WE WOULD HAVE TO PAY FOR THAT, ALTHOUGH DIDN'T COMMUNICATE THAT TO US UNTIL OVER A MONTH HAD GONE BY. SUBSEQUENTLY, AUTONATION TOWED MY CAR BACK TO MY MECHANIC BUT WITH EVEN MORE DAMAGE THAN THEY THEMSELVES STATED HAD BEEN THE SITUATION WITH MY CAR. THEIR OWN MECHANIC STATED BOTH VERBALLY AND IN WRITING (IN THE WORK ORDER) THAT THE RECALLED WIRES SHORTED CAUSING THE DAMAGE TO MY CAR. NO ONE WILL TELL US WHY THAT CHANGED ONCE OUR CAR WAS TOWED TO THEM AS WE WOULD NEVER HAVE TOWED IT TO THEM IF THAT WOULD HAVE BEEN THE CASE. ADDITIONALLY, NO ONE HAS TOLD US WHY OR WHO THE SOMEONE IS WHO DISAGREED WITH THEIR OWN MECHANIC (AND 3 ADDITIONAL MECHANICS SUBSEQUENTLY) AND MADE THE DETERMINATION THAT WE WOULD HAVE TO PAY FOR THE SHORT AND RELATED DAMAGES. I DO HAVE THE GM DOCUMENT SAFETY RECALL REPORT ASSOCIATED WITH THIS RECALL THAT OUTLINES WHAT HAPPENED TO OUR CALL WILL HAPPEN TO 1 PERCENT OF THE CARS MANUFACTURED DURING THE TIMEFRAME MY CAR WAS MANUFACTURED AS WELL AS THE WORK ORDER FROM AUTONATION CLEARLY STATING A SHORT CAUSED DAMAGE TO MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015720August 16, 2017
POWER TRAIN
JUNE 2016 AT 20K MILES THE CAR WAS ERRATICALLY SHIFTING AT 30-35 MPH AND HAD A BAD SMELL FROM THE VENTS. I BROUGHT IT TO BONNER CHEVROLET WHO STATED THEY WERE UNABLE TO REPLICATE THE ISSUE AND IT MAY BE DUE TO RUNNING TOO HIGH OF AN OCTANE OF FUEL. THE ISSUE WAS NOT RESOLVED. OCTOBER 2016 I BROUGHT IT BACK TO THE DEALERSHIP FOR THE SAME ISSUE BUT I ALSO NOTICED A SLIGHT TICKING NOISE. A MOTOR MOUNT WAS CHANGED BUT NOTHING WAS DONE ABOUT THE SHIFTING ISSUE OR BAD SMELL. THEY STATED BECAUSE THE CAR WAS NOT GIVING ANY CODES, THERE WAS NOTHING ELSE THEY COULD DO ABOUT IT. AUGUST 13 2017 AT 25 OR 30 MPH WHILE ACCELERATING THE CAR VIOLENTLY JERKED MY SON AND I FORWARD. IT ALSO DID THIS WHILE DOWNSHIFTING. IT CONTINUED TO DO THIS FOR 5 MINUTES UNTIL IT BEGAN TO NO LONGER SHIFT GEARS. THE CHECK ENGINE LIGHT CAME ON. IT GOT TO 4500RPM WHEN I PULLED OVER AND SHUT THE CAR OFF. I TURNED IT BACK ON AFTER A FEW MINUTES BUT THE ISSUE CONTINUED. AFTER ANOTHER 5 MINUTES I GOT HOME. MONDAY 8/14 AFTER ARGUING WITH CHEVY ABOUT TOWING MY CAR SINCE THEY DIDNT WANT TO PICK IT UP UNTIL 8/17, THEY AGREED TO PICK IT UP THAT DAY 8/14. THEY ALSO STATED I WOULD GET A RENTAL AS LONG AS IT WAS DETERMINED THE ISSUE WAS A FAILURE ON BEHALF OF CHEVY AND NOT MYSELF. TUESDAY 8/15 CAME WITH NO UPDATE FROM THE DEALSERSHIP. WEDNESDAY MORNING 8/16 I CALLED FOR AN UPDATE AND WAS INFORMED THE CAR HAD "INTERNAL ENGINE FAILURE". THE SERVICE REP PAUL AT VALLEY CHEVROLET REFUSED TO GIVE ME THE CODE THE CAR WAS GIVING FOR THE INTERNAL ENGINE FAILURE. HE REFUSED TO GIVE ME A RENTAL BECAUSE THE CAR HAS OVER 36K MILES. I INFORMED HIM THIS IS CONFLICTING FROM WHAT I WAS TOLD ON 8/14 BY CUSTOMER SERVICE. HE SAID THAT IF I DID NOT WANT THE CAR FIXED, THAT HE COULD LEAVE MY CAR OUTSIDE. NO CALL BACK YET FROM CUSTOMER SERVICE AS THE RENTAL AND TRANSMISSION REPLACEMENT SHOULD BE COVERED UNDER THE POWERTRAIN WARANTEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015463August 15, 2017
SERVICE BRAKES, TRACTION CONTROL SYSTEM, WHEELS
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT DRIVER'S SIDE WHEEL. THE CONTACT STATED THAT THE ABS, TRACTION CONTROL, AND SERVICE BRAKE ASSIST INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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