Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11298336January 10, 2020
POWER TRAIN
RIGHT FRONT AXLE MAKING NOISE FOR A WHILE NOW IT IS LEAKING. IS THIS RELATED TO THE OTHE CHEVY AXLE RECALL? CAN'T GET PARTS AS THEY ARE NO LONGER MANUFACTURED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298405January 10, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED A CAR ON DECEMBER 19TH 2019 I PUT $4,000 DOWN ON A 2012 CHEVY CRUZE FROM A FROM A USED CAR LOT HERE IN DAYTONA BEACH FLORIDA I CANNOT GET MY OIL CHANGE THE SCREW THAT LETS THE OIL OUT OF THE OIL PAN HAS BEEN STRIPPED AND I WAS UNABLE TO GET THE OIL CHANGED BECAUSE IN ORDER TO DO THAT THEY WOULD HAVE TO BREAK IT AND SPOT WELDING WOULD NEED TO BE DONE ALSO EVERY TIME I SHUT MY CAR OFF AND GO TO TURN IT BACK ON I HAVE TO GET A JUMP MY CAR BATTERY LOSES ITS ENERGY OR WHATEVER YOU WANT TO CALL IT SO IT LOSES POWER MY BATTERY THE BATTERY IS 5 YEARS OLD ALSO MY ROTORS ARE BRAND-NEW BUT MY BRAKE PADS ARE BAD AND THEY WOULD NOT WHEN I SAY THEY I MEAN AUTOVENTURE IN HOLLY HILL FLORIDA WHERE I BOUGHT THE CAR WILL NOT GIVE ME A CARFAX INSTEAD THEY GAVE ME ANOTHER THING THAT'S LIKE CARFAX AND IT SAYS THAT MY CAR IS FULL IS AND THERE'S NOTHING WRONG WITH IT WHEN INDEED THE MOTOR ITSELF IS FROM A JUNKYARD AND THEY DID NOT DENY THAT SO THIS IS WITHIN THE FIRST THREE WEEKS OF ME HAVING THE CAR AND I'M ALREADY SEEING THIS MANY PROBLEMS. ALSO I HAVE AN OIL LEAK I WAS TOLD TO PURCHASE A A COVER TO WHERE YOU PUT THE OIL IN THE CAR CUZ THE COVER MIGHT BE OLD AND IT STILL MIGHT NOT BE AS GOOD SO I WENT TO CHEVY DEALERSHIP AND PURCHASE IT FOR $28 ONLY TO FIND OUT THAT VALVE COVER GASKET ALSO NEEDS TO BE REPLACED SO MY CAR IS LEAKING OIL THE OIL CHANGE PLACE WHERE I'VE BEEN TAKING MY CAR'S THE LAST 6 YEARS WOULD NOT TOUCH MY CAR AND GIVE ME AN OIL CHANGE DUE TO THE FACT THAT THE BOLT AT THE BOTTOM OF THE OIL PAN HAS BEEN STRIPPED SO NOT ONLY IS MY OIL AT 6% BUT NOW I CAN'T GET MY OIL CHANGED BECAUSE OF IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298497January 10, 2020
STRUCTURE:BODY
HAVING TROUBLE WITH THE TRUNK NOT OPENING WITH THE KEY FAUB OR TRUNK RELEASE BUTTON OR THE ONE ON THE LID! VERY AGGRAVATING U CAN HEAR IT CLICKING LIKE ITS TRYING BUT WONT OPEN BUT WHEN IT DOES IT HAPPENS AS YOUR DRIVING DOWN THE ROAD,ITS HAPPENED SEVERAL TIMES , AND FOR BEING A 2017 CRUZE AND NOT HAVING A CRUISE CONTROL IS JUST STUPID! ONLY 2 YEARS OLD SHOULDN'T BE HAVING ANY PROBLEMS VERY ANNOYING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298241January 9, 2020
POWER TRAIN
DURING DIAGNOSTIC FOUND EXCESSIVE OIL MIXED IN WITH THE COOLANT ALL THROUGH THE ENGINE. REMOVED SPARK PLUGS AND FOUND CYLINDER #4 HAD COOLANT ON TOP OF THE PISTON AND THE SPARK PLUG WAS SATURATED IN COOLANT AS WELL. REMOVED CYLINDER HEAD AND CLEANED HEAD GASKET SEALING SURFACE. INSPECTED FOR ANY SIGNS OF CRACKS AND FOUND NONE. USING A STRAIGHT EDGE COULD NOT FIND ANY AREAS OF THE CYLINDER HEAD THAT WERE WARPED OR DAMAGED INDICATING A HEAD GASKET FAILURE. HOWEVER ONLY FOUND OIL IN COOLING'SYSTEM BUT NO COOLANT IN THE ENGINE OIL. REMOVED OIL DRAIN PLUG AND FOUND NO SIGNS OF COOLANT. REMOVED TRANSMISSION DRAIN PLUG AND FOUND NO COOLANT IN THE TRANSMISSION FLUID EITHER. AFTER INSPECTING OIL COOLER FOUND IT HAD INTERNALLY FAILED CAUSING THE OIL TO LEAK IN TO THE COOLANT. RECOMMEND REPLACING HEAD GASKET, RADIATOR INLET HOSE, OIL COOLER INLET HOSE, HEATER CORE INLET HOSE, HEATER CORE OUTLET HOSE, BOTH TURBO CHARGER COOLER HOSES, THE TURBO CHARGER OIL INLET PIPE AND THE TURBO CHARGER OIL RETURN PIPE. AFTER COMPLETING REPAIRS CLEANED COOLING SYSTEM AND FLUSHED WITH WARM WATER 4 TIMES BEFORE FILLING COOLING SYSTEM WITH COOLANT. TEST DROVE VEHICLE AND NO PROBLEMS WERE FOUND AFTER TEST DRIVE. RECOMMEND CUSTOMER HAVE COOLANT FLUSHED DURING. NEXT .. OIL . CHANGE TO REMOVE ANY OIL THAT MAY HAVE BEEN LEFT IN THE COOLING SYSTEM AFTER REPAIRS WERE MADE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297324January 6, 2020
AIR BAGS, STEERING, WHEELS
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11297379January 6, 2020
POWER TRAIN
WHEN SLOWING TO A STOP FROM 2ND GEAR, THE CAR SHIFTS HARD AND JERKS BACK WHEN SHIFTING DOWN INTO FIRST GEAR. OFTEN TIMES, WHEN ACCELERATING FROM A STOP, THE CAR DOESN'T ACTUALLY GET POWER; THE RPMS JUMP TO ABOUT 6000 AND THE CAR DOESN'T MOVE. WHILE DRIVING, IT FEELS LIKE TENSION AGAINST THE GAS PEDAL WHILE THE CAR FEELS LIKE IT'S DRAGGING BACK AND BOGGING DOWN (THE RPMS DON'T INDICATE BOGGING, BUT THAT'S WHAT IT FEELS LIKE). WHEN IT FINALLY CATCHES A GEAR, IT JERKS BACKWARDS AND ALMOST FEELS LIKE IT'S GOING TO STALL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297456January 6, 2020
ENGINE
CAR HAS 66062 MILES SITTING TURNED ON THE CAR HOSES STARTED LEAKING AND THE CAR STARTED SMOKING FROM UNDER THE HOOD. TOWED IT TO THE MY SHOP FOR A PRESSURE TEST THEY ADVISED IT WOULD HAVE TO GO THE DEALER FOR A COOLANT HOSE PROBLEM THEY COULD NOT ADDRESS. TOWED IT TO THE CHEVY DEALER. REPAIRS DONE WATER PUMP REPLACEMENT AND THE WATER OUTLET HOSES WERE LEAKING. I RESEARCHED THIS PROBLEM AND THIS WAS A RECALL FOR THE VERY SAME MODEL ONLY FOR THE YEARS 2011-2014. THE 2016 MODELS SHOULD BE INCLUDED IN THAT RECALL AS WELL BUT WERE NOT. I HAVE RESEARCHED MANY OF THE VERY SAME COMPLAINTS FOR THE 2016 MODELS BUT NO RECALL YET. RECALL WAS 1/2015 BULLETIN #14371B -ENGINE COOLANT LEAK FROM WATER PUMP. #
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297101January 4, 2020
ENGINE
BOUGHT A USED 2015 CHEVY CRUZE LTZ, CARFAX CHECKED OUT EXCEPT FOR WHEN THE VEHICLE WAS A YEAR OLD IT FAILED EMISSIONS TESTING 5/2019 (NO DETAILED INFORMATION OF THE WORK DONE, ASSUMING WORK DONE) BUT IT SHOWS AS PASSING EVER SINCE UNTIL DECEMBER 2019. CHECK ENGINE LIGHT CAME ON 12/20\19 COMING TO A STOP OR RIGHT AS CAR WAS PARKED, CODE P0420 ON 12/24/19 FAILED EMISSIONS, CATALYTIC CONVERTER REPLACED 12/26/19, CAR PICKED UP 12/28/19 CHECK ENGINE LIGHT ON AGAIN SAME DAY AFTER FILLING UP WITH GAS, STARTING CAR BUT WAS STATIONARY, CAR RETURNED TO DEALER DTC OF P0420 AGAIN, 12/31 UNIVERSAL FLEX, CLAMP/WELD DONE. CAR PICKED UP 1/2/2020, CHECK ENGINE LIGHT CAME ON COMING TO A STOP AT A RED LIGHT.CAR RETURNED TO DEALER 1/20/2020. TOLD POSSIBLY FAULTY AFTERMARKET CATALYTIC CONVERTERS USED, ORDERING CATALYTIC CONVERTER FROM GM. WAITING FOR THAT TO TAKE PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296850January 3, 2020
VISIBILITY/WIPER
WHEN THE DRIVER SIDE WIPER IS IN MOTION THE ARM REACHES TOO FAR TO THE LEFT AND GET STUCK OR ARM CONNECTION UNDER THE WINDSHIELD THAT LOOK LIKE A BALL IN SOCKET DISLOCATES WHEN DRIVING IN THE RAIN. CAUSING POOR VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296965January 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
THE TRANSMISSION OF THE CAR IS NOT WORKING PROPERLY. IT JUMPS EVERY TIME I PRESS THE GAS PEDAL AND JUMPS WHEN THE CAR IS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296690January 2, 2020
ENGINE, UNKNOWN OR OTHER
THE CAR DOES A LOT OF STALLING WHEN YOU'RE DRIVING IT. ALSO THE ENGIN LIGHT WILL COME ON AND STAY ON MAYBE A DAY, THEN GO OFF. JUST ON AND OFF ANYTIME. AUTOMOBILE LOSSES POWER WHEN THIS HAPPENS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296767January 2, 2020
ENGINE
FUEL DAMPER IS LITERALLY SPRAYING A STEADY STREAM OF GASOLINE INSIDE ENGINE BAY. APPARENTLY A VERY COMMON PROBLEM BECAUSE PARTS ARE ON BACK ORDER EVERYWHERE I CALL. MY DAUGHTER DRIVES THIS CAR, AND TO HAVE HER SAFETY IN JEOPARDY IS UNACCEPTABLE. THIS VEHICLE WAS RECALLED BECAUSE OF OIL PLATE UNDER ENGINE WHICH WOULD POOL OIL AND RISK A FIRE, BUT GASOLINE SPRAYING IN ENGINE BAY HAS NO ATTENTION TO A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292525January 2, 2020
ENGINE, EXTERIOR LIGHTING
MY LIGHTING HAS BEEN MESSED UP SINCE I BOUGHT THE CAR. ALL MY LIGHTS RANDOMLY DIM, MY BREAK LIGHTS FLICKER LIKE THERE IS AN ELECTRICAL PROBLEM. MY TURBO HAS SOMETHING WRONG WITH IT, BUT NO CODES. THE CAR DOESN'T ACCELERATE LIKE IT'S SUPPOSED TO. ALL THIS OCCURS WHEN MOVING. BREAKS OBVIOUSLY WHENEVER HIT THE BREAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292067December 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT PERFORMED ERRATICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PISTONS WERE BURNT AND REFERRED THE CONTACT TO MALLOY CHEVROLET. THE VEHICLE WAS TAKEN TO MALLOY CHEVROLET (2700 VALLEY AVE, WINCHESTER, VA 22601, (540) 667-1000) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS GIVEN A COST ESTIMATE OF $6,000 TO REPLACE THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292161December 30, 2019
ENGINE
WHILE DRIVING AT FREEWAY SPEEDS(70 MPH) THE CAR SUDDENLY DOWNSHIFTED AND REVVED THE ENGINE VERY HIGH(6,000 RPM). THE CAR LOST SPEED AND WOULD NOT DOWNSHIFT. PUNCHED THE GAS AND ENGINE RETURNED TO NORMAL. CHECK ENGINE LIGHT CAME ON SHORTLY THEREAFTER. TOOK TO DEALER AND THEY STATE TURBOCHARGER IS BAD. THE CAR ONLY HAS 62,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291842December 29, 2019
UNKNOWN OR OTHER
I WAS HAVING ISSUES WITH INTERIOR FOGGING OF MY WINDOW AND NOTICED WATER DRIPS ON THE INSIDE OF MY WINDSHIELD DURING DRY WEATHER AND TOOK IT TO THE DEALER. ALTHOUGH THEY COULD NOT FIND A LEAK THEY REPLACED THE SEAL. THAT LASTED A WHILE (SPRING AND SUMMER) THEN IT RETURNED AGAIN AND I GETTING THE SAME ISSUES. I WILL BE DRIVING AND THE INSIDE OF THE WINDOWS FOG THEN FREEZE. THIS IS WHEN THE INTERIOR OF THE CAR IS WARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291875December 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
DRIVING TO WORK CAR OVERHEATED ALL ANTIFREEZE WAS GONE.GOT A NEW HOSE PUT ON STILL SMELLING ANTIFREEZE THEN PCV WENT OUT WHY HAVEN'T THEY DID A RECALL ON THIS DANGEROUS CAR.TRRAVELING NOVER BRIDGE CAR STARTED SLOWING DOWN WOULDN'T PICK UP SPEED.EACH TIME STOP IT DIDN'T WANT TO GO SPUTTERIN FOUND OUT PCV IS BAD WENT TO LOOK UP EVERYONE IS HAVING THE SAME PROBLEM AND THERES NO RECALL WHY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291752December 28, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
ON MULTIPLE OCCASIONS WHILE CAR IS DRIVING, CHECK ENGINE LIGHT TURNED ON AND CAR WAS UNABLE TO ACCELERATE. (ALSO HAPPENED ONCE AFTER CAR HAD BEEN PARKED) IT ONLY LASTS ABOUT AN HOUR BEFORE CAR CAN ACCELERATE AGAIN AND THEN CHECK ENGINE LIGHT WILL EVENTUALLY TURN OFF. ALSO, CAR FEELS ROUGH SHIFTING BETWEEN GEARS AND HAS TROUBLE ACCELERATING OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291785December 28, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
NO WARNING TURBO FAILURE THAT CASES VEHICLE TO LOSE POWER SUDDENLY I WAS ON FREEWAY WHEN ENGINE LIGHT CAME ON AND A ENGINE POWER REDUCED WARNING CAME ON WENT TO AUTO ZONE AND THEY SAID IT WAS A P0299 HAVE SEEN A LOT OF INFO ON THE INTERNET NET SAYING THAT THE TURBO HAS GONE OUT THIS IS BAD WHEN YOUR AT FREEWAY SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291673December 27, 2019
VEHICLE SPEED CONTROL
WELL IT WOULD KIND OF STALL WHEN I BEGAN TO GIVE IT GAS THE RPMS WOULD GO UP N REV BUT IT DIDN'T KICK N GO FOR A MIN THAN IT WOULD BE OK UNTIL U STOPPED JBSTARTED TO GO AGAIN THAN ONE DAY I WAS DRIVING N THE DRIVE WENT COMPLETELY OUT ON ME SO IT GOES IN EVERY GEAR BUT WON'T DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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