Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11310093February 19, 2020
UNKNOWN OR OTHER
STABILITY OF DRIVING IS OFF, IDLING IS HARD AND SLIPS GEARS WITH LACK OF POWER AND ELECTRICAL IS GLITCHY. STARTED WHEN I WOULD DRIVE UP HILL AND DEALERSHIP CALLED IT INTERMEDIATE PROBLEM NOTHING DONE. NOW ITS ALL HAPPENING DAILY. SHIFT IS INTO THE RED ON RPM LACK OF POWER AND MY HEAD LIGHTS FLICKER AND RANDOMLY TRUNK OPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309988February 18, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE INTAKE MANIFOLD BECAME CRACKED AND I HAVE RESEARCHED IT HAS BEEN AN ISSUE FOR MANY CHEVY CRUZE BETTWEEN THE YEARS OF 2011-2014. THE VEHICLE HAS A INCREASED AIR FLOW THE RESULTS IN A POOR AIR TO FUEL MIXTUE INSIDE THE COMBUSTION CHAMBER, ALSO ALLOWS OIL TO BLOWBY. THE ISSUE WITH THE INTAKE HAS CAUSED INCREASED OIL CONSUMPTION/ BURNING, RESULTED IN A LOSS OF POWER UPON FIRST TAKE OFF FROM STOP LIGHT. THIS ISSUE HAS CAUSED THE COMPUTER TO ADJUST THE TIMING MORE THAN THE MANUFACTURER ALLOWED LIMIT WHICH HAS RESULTED IN A BENT VALVE AND BAD TIMING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309698February 17, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS DRIVING DOWN A 45MPH ROAD AND THE VEHICLE FELT LIKE IT WAS HESITATING TO ACCELERATE. THE RPM'S WENT UP TO 6000 AND THE SERVICE STABILTRAK MESAGE CAME UP. THE ENGINE FELT SHAKY AND I DIDN'T HAVE ANY HEAT. I TOOK THE CAR IMMEDIATELY TO MY MECHANIC AND THEY SAID THE COIL PACK AND PLUGS WERE BAD AND REPAIRED THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309124February 14, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE AIRBAG WARNING LIGHT ILLUMINATED. (NISSANI BROS. CHRYSLER DODGE JEEP LOCATED AT 5750 MESMER AVE STE B, CULVER CITY, CA 90230, (310) 439-8107) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. A DIAGNOSTIC TEST WAS SCHEDULED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,874.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309286February 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
EVER SINCE OWNING THE CRUZE, WE'VE HAD NOTHING BUT ENGINE ISSUES. FIRST THE TURBO WENT OUT A MONTH AFTER PURCHASING THE CAR. TWO THERMOSTATS AND A COMPLETE OIL FLUSH. THE ENGINE BLEW AT 104,023 MILES. THE CAR WAS FLASHING ENGINE LIGHT AND STABILTRACT LIGHT. THE CAR SINCE OWNING HAS MADE A VERY LOUD TICKING NOISE. THE CAR ALSO HAD A HARD TIME MAINTAINING SPEED. ACCELERATION AND DECELERATION. THIS HAPPENED ANY TIME THE VEHICLE SPEED WAS OVER 30MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308676February 12, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
MY SCREEN FOR THE RADIO STARTS TO FLICKER, AND THE ENTIRE CAR SHUTS DOWN. AFTER WAITING FOR 5 OR 10 MINUTES THE CAR POWERS BACK UP AND STARTS. ANOTHER TIME, WHILE I WAS STILL PARKED THE RADIO STARTS TO FLICKER AGAIN. SO I TURN OFF THE CAR, BUT THE KEY IS STUCK IN THE IGNITION AND WHEN YOU TURN THE KEY YOU GET NOTHING. IT DOESN'T START AND YOU GET NO POWER. AFTER WAITING A FEW MINUTES AGAIN THE CAR POWERS UP ON ITS OWN WHILE KEY IS STILL IN THE IGNITION. THIS ALSO HAPPENED ONCE WHILE I WAS DRIVING. LUCKILY I WAS JUST TAKING OFF, SO I WASN'T GOING VERY FAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308893February 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
WHEN DRIVING THE CAR FLICKERS THE RADIO IN AND OUT AND THEN THE RADIO GOS COMPLETELY OUT AND SERVICE STABILITY TRACKER AND SERVICE SERVICE TRACTION CONTROL POPS UP OR THE STEERING WHEEL LOCKS AND SERVICE POWER STEERING POPS UP AND THE CAR SHUT OFF RIGHT THEN AND THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308404February 11, 2020
ENGINE
THERE IS A BAD OIL LEAK ON THE CAR THAT I WASN'T INFORMED OF AND THE OIL PLUG HAS BEEN STRIPPED OUT AND THERE IS OIL ALL UNDER THE MOTOR AND YOU CAN SMELL IT WHEN PARKED AND IT'S STARTING TO COME THROUGH THE VENTS ON THE INSIDE OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308303February 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
DRIVING DOWN THE INTERSTATE DOING 70-80MPH AND THE CAR STARTS DINGING-STABILITRACK, TRACTION CONTROL, AND REDUCED POWER ALL COME ON AND THE CAR LOSES POWER WITHOUT ANY WARNING AND COULDN'T DRIVE FASTER THAN 5 MPH AND HAD TO GET TO THE SHOULDER OF THE ROAD WITHOUT GETTING HIT BY OTHER VEHICLES DOING THE SAME SPEED. THIS VEHICLE WITH THIS ISSUE THAT CAME OUT OF NOWHERE SHOULD NOT BE DRIVEN ON THE ROAD. I HAVE HAD SEVERAL ISSUES WITH THIS VEHICLE AND CEL LIGHTS ON BUT NOTHING THAT ALMOST COMPLETELY STOPS VEHICLE WITHOUT WARNING AND ALMOST KILLS EVERYONE IN THE CAR! I GET THEY ARE TRYING TO SAVE THE ENGINE OR WHATEVER FROM FURTHER DAMAGE BUT I AM PRETTY SURE THAT I WOULD LIKE TO LIVE AND NOT KILL ANYONE ELSE IN THE PROCESS OF THIS SO CALLED SAFETY PRECAUTION THE VEHICLE TAKES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308041February 9, 2020
ENGINE
WHEN TRYING TO ACCELERATE INSTEAD OF THE CAR SPEEDING UP IT WILL STALL OR SLOW DOWN. MY CAR HAD STOPPED ON ME IN THE MIDDLE OF TRAFFIC BEFORE WHILE DRIVING. I HAD TO TURN MY CAR OFF AND TRY TO RESTART WHICH IT STRUGGLED TO RESTART BUT AFTER TRYING A FEW TIMES IT STARTED. THE DEALERSHIP STATED IT WAS AN ISSUE WITH THE FUEL INJECTOR. THIS HAS HAPPENED ON A CITY STREET AND ALSO WHEN TURNING OR ENTERING THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307853February 8, 2020
ENGINE, POWER TRAIN, STEERING
IT LEAKS MOTOR OIL EVERYTIME IT GETS CHANGED,THERES ALWAYS A HUGE PILE OF OIL ON THE GROUND, I CAN ALSO MOVE THE GEAR SHIFT WITHOUT NEEDING TO PRESS THE BRAKE PEDAL . OVERALL ITS BEEN A HASSEL TO DEAL WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307501February 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WE PURCHASED A 2011 CHEVY CRUZ WITH LESS THAN 100K MILES. IN THE 2 YEARS WE'VE HAD IT WE'VE REPLACED THE TRANSMISSION, OIL COOLER, AND ALL THE HOSES. THE FURTHEST WE'VE DRIVEN IT IS 400MILES IN A TRIP. WE HAVEN'T TAKEN IT UP MOUNTAINS, AND WE KEEP UP WITH MAINTENANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307286February 5, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO JACK SCHMITT CHEVROLET OF WOOD RIVER LOCATED AT (1870 E EDWARDSVILLE RD, WOOD RIVER, IL 62095, (618) 259-4900) WHERE THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVECTOR FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS CONFIRMED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS REPLACED TWICE AT AN INDEPENDENT MECHANIC. THE CONTACT STATED THAT THE FAILURE PERSISTED BUT WAS NOT TAKEN TO AN AUTHORIZED DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306672February 3, 2020
POWER TRAIN
A/C OFF DUE TO HIGH ENGINE TEMP WARNING ON THE DASH. TRIED RESETTING ECU, DIDN'T WORK. NO CHECK ENGINE LIGHT ON. CHANGED BOTH COOLANT SENSORS AND STILL BROKEN. REPLACED OLD BROKEN THERMOSTAT WITH A NEW FACTORY SENSOR, AND 4 MONTHS LATER IT'S ALREADY BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306845February 3, 2020
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE POWER STEERING CEASED TO OPERATE, WITHOUT WARNING. THE CONTACT THEN TOOK THE VEHICLE TO (GOSCH CHEVROLET 400 CARRIAGE CIR, HEMET, CA 92545) WHERE THE VEHICLE WAS DIAGNOSED WITH POWER STEERING FAILURE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER WHERE HE WAS GIVEN AN ESTIMATE OF $1,700.00 FOR THE REPAIRS. UPON INVESTIGATION. THE CONTACT LINKED NHTSA CAMPAIGN NUMBER: 15V442000 (STEERING) WITH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 79,847.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306307January 31, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT 45 MPH, WHEN THE SHE SAW SMOKE EXITING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND WHEN INSPECTING UNDER THE HOOD SHE SAW OIL LEAKING FORM THE ENGINE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND INFORMED NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT SHE HAD EXPERIENCED THE SAME FAILURE 2 ADDITIONAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11302992January 30, 2020
ELECTRICAL SYSTEM
THE CHECK ENGINE LIGHT STAYS ON. I HAVE TAKEN IT TO NUMEROUS MECHANICS WHO HAVE REPLACED THINGS AND IT STILL COMES ON. THE HEATING AND COOLING HAND WILL GO HAYWIRE BUT IT'S NOT RUNNING HOT AND ALL THE OTHER LIGHTS ON THE DASH WILL BLINK ON AND OFF. I THINK THE COMPUTER IS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302794January 29, 2020
POWER TRAIN
DAUGHTER HAS COMPLAINED ABOUT LOSS OF POWER WHILE ON THE INTERSTATE IN KANSAS CITY. ON THIS PARTICULAR MORNING, MY HUSBAND PULLED OUT OF THE DRIVEWAY AND THE CAR WOULD NOT GO OUT OF FIRST GEAR. HE WAS ABLE TO DRIVE IT DOWN THE STREET TO THE CHEVROLET DEALERSHIP. IT WAS INITIALLY JUST DIAGNOSED WITH A CRACKED TURBO. WE TOLD THEM TO REPLACE IT. THEY REPLACED IT AND THEN DETERMINED THE TRANSMISSION WAS BURNED UP. THE MECHANIC SAID HE THOUGHT THE FACT THAT THE TURBO DIDN'T WORK PROPERLY CAUSED THE TRANSMISSION TO BURN OUT AT 85,000 MILES. HAVE HAD PROBLEMS ON AND OFF FOR A YEAR WITH THE TURBO AND HAVE ALWAYS TAKEN IT IN AND HAD THOSE ISSUES FIXED AS SOON AS THE LIGHT COMES ON THE DASH. FINALLY THERE WAS A RECALL ON THE TURBO AND WE HAD THE ACTUATOR REPLACED IN NOV. 2019 AND LESS THAN A MONTH LATER, THE TURBO CRACKED AND THE TRANSMISSION FAILED AND NO LIGHT EVER CAME ON, ON THE DASH. HAD TO SPEND $5400 TO FIX THESE ISSUES. I'M CONCERNED AND DON'T UNDERSTAND WHY THERE ISN'T A COMPLETE RECALL ON THE TURBOS AS WE'VE READ IN MANY PLACES THAT PEOPLE HAVE HAD PROBLEMS WITH THESE TURBOS, LEAVING HUGE COSTS TO CONSUMERS. CONTACTED CHEVROLET AND OF COURSE, THEY REFUSE TO HELP WITH ANY OF THESE COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302553January 28, 2020
VEHICLE SPEED CONTROL
I WAS DRIVING AND THE REDUCED ENGINE POWER, SERVICE STABILI TRACK, CHECK ENGINE WARNINGS CAME ON. MY CAR WOULD ONLY ACCELERATE TO 5MPH. LUCKILY I WASN'T ON THE FREEWAY, WAS ONLY GOING 20 MPH AND ALMOST HOME. VERY DANGEROUS. I PUT AN END CODE READER ON IT AND IT'S A P2135 CODE, THROTTLE POSITIONING SENSOR. I HAVE BEEN READING CHEVY CRUZE FORUMS AS WELL AS IN CHEVY FORUMS IN THE PAST WEEK, A MINIMUM OF 1000 PEOPLE THAT I CAN SEE HAVE HAD THIS ISSUE. MANY HAVE BEEN IN ACCIDENTS BECAUSE OF THIS. ITS OCCURED IN MAINLY CHEVY CRUZE BUT ALSO IMPALAS, GMC VEHICLES. I TOOK IT TO THE DEALER AND I NEED A NEW THROTTLE BODY, THERE IS NO SPECIAL COVERAGE ALTHOUGH ITS OCCURED IN THOUSANDS OF VEHICLES IF NOT 10S OF THOUSANDS! IT'S DANGEROUS! THERE IS A SPECIAL COVERAGE FOR PEDAL ACCELERATOR FRACTURE BUT THEY SAY MINE IS FINE AND NOT RELATED TO THROTTLE BODY. THIS NEEDS TO BE ADDRESSED WITH CHEVY AND IT SHOULD BE RECALLED OR HAVE SPECIAL COVERAGE. HERE IS A READOUT FROM THE MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302576January 28, 2020
VEHICLE SPEED CONTROL
I WAS DRIVING IN SUBDIVISION AT 20MPH AND VEHICLE WENT INTO LIMP MODE. IT HAD A MESSAGE SAYING ENGINE POWER REDUCED, SERVICE STABILITY TRACK AND CHECK ENGINE LIGHT WAS ON. IT WOULD NOT ACCELERATE MORE THAN 5MPH. THIS IS VERY DANGEROUS! LUCKILY I WAS NOT GOING 70 ON THE FREEWAY. I'VE BEEN READING ON CHEVY FORUMS AND GM FORUMS OF THIS HAPPENING TO THOUSANDS OF PEOPLE. MANY GOT IN ACCIDENTS BECAUSE OF REDUCED ACCELERATION TO 3 OR 5 MPH. I TOOK IT TO THE DEALER IT HAS A P2135 CODE AND IS DIE TO A BAD THROTTLE BODY AND THROTTLE POSITIONING SENSOR. THE CHEVY MANUFACTURER IS NOT WILLING TO DO ANYTHING ABOUT IT ALTHOUGH IT'S A KNOWN ISSUE TO CHEVY AND GMC CARS FROM MANY YEARS OF VEHICLES, FROM WHAT I'VE READ 2009 TO CURRENT YEAR. MINE IS A 2012 CHEVY CRUZE LT. THERE IS A SPECIAL COVERAGE OF PEDAL ACCELERATOR FRACTURE BUT THE DEALER SAID IT'S NOT RELATED TO MY ISSUE, I HAVE A HARD TIME BELIEVING THIS. HERE IS A NOTE OF WHAT THE DEALER LOOKED AT AND DIAGNOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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