Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11302608January 28, 2020
ENGINE, UNKNOWN OR OTHER
I WAS 3 FEET FROM TURNING LEFT AT INTERSECTION LEFT LANE TURN (LIGHT HAD JUST TURNED GREEN) THROUGH A INTERSECTION, WHEN I NOTICED MY ENGINE WAS OFF. I ROLLED ACROSS THE INTERSECTION; ATTEMPTED TO RESTART THE CAR - CAR DIDN'T START. THE ELECTRICITY IN CAR WAS STILL ON AND NORMAL. COOLANT WAS AT NORMAL TEMP. ONLY RADIO WAS ON LOW VOLUME. NO DASHBOARD LIGHTS- NOR MESSAGES APPEARED. CAR WOULDN'T RESTART. WAS STUCK HALFWAY IN RIGHT (ONCOMING TRAFFIC) TURN LANE & HALF IN BUSINESS DRIVEWAY. PUT CAR IN PARK & TRIED TO TURN ON AGAIN. NOTHING. STEERING, BRAKES, LIGHTS AND DOORS WERE FUNCTIONAL. GOT HELP TO PUSH CAR IN A PARKING SPACE. TURNED OFF CAR COMPLETELY & ATTEMPTED TO TURN ON. CAR CRANKED & ALMOST STARTED. TRIED AGAIN - NOTHING. TURNED OFF & REMOVED KEYS TO GET OUT OF CAR TO LOOK UNDER HOOD. ALL LOOKED NORMAL. GOT BACK INSIDE CAR, ATTEMPTED TO START. IT CAME ON FOR 5 SECONDS THEN DIED. WAITED. NO DASHBOARD LIGHTS NOR ERROR MESSAGES. FINALLY GOT CAR TO CRANK AND IT STAYED ON. NO ERROR MESSAGES. WENT TROUGH CAR SCREEN AND VOLTAGE WAS NORMAL 13 +/- VOLTS; IDLE WAS NORMAL - DID NOT MOVE AROUND. LEFT BUSINESS WHEN MESSAGE SAID ABOUT HAVING ANTILOCK BREAKS CHECKED BUT HAS NOT APPEARED ON CAR SCREEN SINCE (DIDN'T PRESS BREAKS BEFORE IT DIED. I PREFER ENGINE BREAKING). RECEIVED EMAIL FROM ONSTAR THAT "AN ISSUE WITH THE STABILITRAK STABILITY CONTROL SYSTEM IN YOUR 2018 CHEVROLET CRUZE HAS BEEN DETECTED. PLEASE SERVICE YOUR VEHICLE WITHIN 7 DAYS. & AN ISSUE WITH THE ANTILOCK BRAKING SYSTEM IN YOUR 2018 CHEVROLET CRUZE HAS BEEN DETECTED". I WAS ALMOST HIT BY A TRUCK WHILE STUCK HALF WAY IN STREET. CALLED AND COMPLAINED TO GM. GM REP SAID I AM PAST WARRANTY BY 9,000 MILES (CAR IS 1.5 YRS OLD). THEY CANT HELP. TOLD ME TO GO TO DEALERSHIP. CALLED 4 DEALERSHIPS, NO TECHS ON SATURDAYS AND NO LOANERS SINCE OUT OF WARRANTY. NO ERROR CODES STILL. NO LIGHTS LIT UP. CAR IS ACTING NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302364January 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THE STABILIZE AND ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF ROAD WHERE SHE SAW SMOKE EXITING THE ENGINE. THE VEHICLE WAS TOWED TO CHEVROLET OF EVERETT LOCATED AT 7301 EVERGREEN WAY, EVERETT, WA 98203, WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED ON AUGUST OF 2018, WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND BEGAN TO DECELERATE IT SPEED. THE CONTACT STATED THE DASHBOARD SCREEN WENT BLACK. THE CONTACT STATED SHE WAS ABLE TO SHIFT GEARS TO PARK AND RESTART THE IGNITION. THE VEHICLE WAS TAKEN BACK TO THE DEALER WERE IT WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED 'YOU ARE AT DEMONSTRATION MOOD' WARNING MESSAGE WAS ILLUMINATED. THE CONTACT STATED ON ANOTHER OCCASION WHILE MAKING A LEFT HAND TURN, WHEN THE VEHICLE SEIZED.THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11302414January 27, 2020
UNKNOWN OR OTHER
VEHICLE HAS SERVICE TRACTION CONTROL/SERVICE STABILITRAK LIGHT THAT POPS UP EVERY TIME THE CAR IS STARTED. THERE IS ALSO A MISFIRE CODE IN CYLINDER NUMBER 1 WHICH CAUSES THE ENGINE TO SHAKE VIOLENTLY WHEN PARKED IN IDLE OR SOMETIMES WHEN STOPPED AT A RED LIGHT. THERE HAS BEEN A HANDFUL OF TIMES WHEN I HAVE MADE A TURN INTO AN INTERSECTION WHICH IS USUALLY ROUTINE, BUT WHEN I STEP ON THE GAS THERE IS NO RESPONSE FROM THE ENGINE AT ALL AND IT LEADS ME TO COAST FOR A FEW SECONDS AT SPEEDS USUALLY FROM 2-5 MPH. THE GAS PEDAL CAN ALSO BE PUSHED IN TO THE FLOOR AND THE CAR WILL NOT INCREASE IN SPEED FOR AT LEAST 5 SECONDS. IT IS VERY SCARY WHEN ENTERING INTERSECTIONS AFTER BEING STOPPED AT A RED LIGHT OR WHEN TRYING TO LEAVE A PARKING LOT. I BROUGHT MY CAR TO A CHEVY DEALER AND THEY SAID THEY HAD NO IDEA WHAT WAS WRONG WITH IT. FROM THERE I BROUGHT IT TO A MECHANIC WHO RAN TESTS, CHANGED PARTS, AND CLEANED CARBON FROM THE ENGINE FOR 2 WEEKS. AFTER THE 2 WEEKS THERE WAS STILL NO CLEAR EXPLANATION TO WHY THIS IS HAPPENING OR HOW TO FIX IT. THIS PROBLEM IS DEFINITELY A BIG CONCERN FOR SAFETY THAT SHOULD NOT BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302101January 26, 2020
UNKNOWN OR OTHER
THE PLASTIC GEAR THAT RUNS THE DEFROSTER BROKE AND WE CAN'T SEE TO DRIVE THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302137January 26, 2020
UNKNOWN OR OTHER
CAR HAS CONSTANTLY BEEN SLOW IN SHIFTING GEARS WHEN IN AUTOMATIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301753January 25, 2020
ENGINE
DRIVING DOWN THE HIGHWAY DIESEL CRUZE THREW A CODE STATING 'DIESEL EXHAUST FLUID QUALITY POOR SEE OWNERS MANUAL 99 MILES TILL 65MPH' WE TOOK IT STRAIGHT AWAY TO THE DEALERSHIP SPENT TWO HOURS THERE FOR THEM TO SAY EVERYTHING WAS FINE THIS WAS THE END OF NOVEMBER. USED OUR OTHER VEHICLE TO GO ON VACATION FOR HALF OF DECEMBER BACK AND DRIVING THE CRUZE AGAIN IT'S NOW THROWING THE SAME EXACT CODE.. MAYBE 200 MILES ON IT SINCE THE LAST TIME IN THE SHOP... WILL BE TAKING IT BACK IN THE MORNING (THE GUY STATED LAST TIME HE DIDN'T KNOW MUCH ABOUT IT) HAVE NO OTHER CHOICE BECAUSE I CAN'T MAKE IT TO ANY OTHER DEALERSHIP BEFORE IT SHUTS ME DOWN TO 4MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301537January 24, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301466January 23, 2020
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HOME SCREEN BECAME INOPERABLE. THE CONTACT STATED THAT THE POWER STEERING CEASED AND THE STABILITRAK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301274January 22, 2020
SUSPENSION, WHEELS
AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301068January 22, 2020
ENGINE
CAR SHAKES WHEN AT RED LIGHT OR JERKS WHEN PULLING OFF.THE ENGINE ALSO OVERHEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300992January 21, 2020
ELECTRICAL SYSTEM
IN 2018 CODE P2099 WAS FIXED ON MY 2013 CHEVY CRUZE AND NOW THE CODE IS POPPING UP AGAIN IT'S ONLY BEEN A YEAR AND A HALF AND THE PART WAS FIXED BY THE CHEVY DEALER SHIP IT'S WAS BRAND NEW, SO WHY DO I NEED ANOTHER PLEASE CONTACT ME CONCERNING THIS MATTER THANKS @ [XXX] OR [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300401January 20, 2020
ENGINE
THE OIL COOLER SEAL LEAKS, AND DROPS OIL ON THE EXHAUST. THIS GIVES OFF SMOKE, AND IS A FIRE HAZARD. ALSO THE FUMES FROM THE DRIPPING OIL IS SUCKED INTO THE CABIN AIR INTAKE, AND CONTAMINATES THE AIR IN THE CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300408January 20, 2020
AIR BAGS
I WAS DRIVING TO WORK ON JAN 2 ON A 4 LANE ROAD IN THE RAIN AT 45 MPH AND MY CAR HYDROPLANED AND HIT THE GUARD RAID HEAD-ON SEVERAL TIMES. MY CAR WAS TOTALED, BOTH FRONT TIRES CAME OFF. MY SIDE AIRBAGS DEPLOYED BUT THE FRONT AIRBAGS DINNOT DEPLOY. MY INSURANCE COMPANY SAID I SHOULD REPORT THIS TO YOU, IN LOOKING AT THE TOTALED VEHICLE THEY FELT THE FRONT AIRBAGS SHOULD HAVE DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11300475January 20, 2020
ENGINE
THERE'S A COOLANT PUMP MADE OF PLASTIC THAT HAS CAUSE SERVAL LEAKS AFTER GETTING THIS LEAKED FIX 2X IT CONTINUED TO LEAK AND CAUSED A FAILED HEAD GASKET AND CRACKED HEAD
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11299656January 16, 2020
ELECTRICAL SYSTEM
CAR LOSES ELECTRICAL . RADIO DISPLAY GOES BLANK. SIGNAL LIGHT USE BECOMES VERY QUIET. KEY BECOMES STUCK IN IGNITION CANNOT BE REMOVED. WITH KEY ON MODE HEAR CLICKING SOUND. NO ELECTRICAL ACTIVITY JUST SOUND. AFTER ABOUT 10 MINUTES CAR COMES BACK TO LIFE. ON OCCASION I GET DISPLAYS ON DASH TELLING ME TO OPEN AND CLOSE DRIVER WINDOW. CAR CAN DIE ANYWHERE. PULLED INTO GAS PUMPS SHUTOFF PULLED OUT KEY. AFTER GETTING GAS PUT KEY INTO IGNITION WENT TO TURN ON KEY BECAME STUCK AND THEIR WAS NO ELECTRICAL ACTIVITY. PUTTING KEY IN ON MODE I HEARD FAST CLICKING BUT NOTHING ELSE. AFTER TEN MINUTES IT'S LIKE THE CAR TURNED ON. I HAD TO TURN THE KEY A COUPLE TIMES BEFORE THE ENGINE CAME ON. I GET VARIOUS DISPLAY NOTICES LIKE THE ONE I ATTACHED. OR I GET STABIL TRAK DISPLAY. THIS HAS HAPPENED SEVERAL TIMES. IT TAKES POWER STEERING AND I AM UNABLE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299699January 16, 2020
STRUCTURE:BODY
MY 2017 CHEVROLET CRUZE DISPLAYED A CHECK ENGINE LIGHT ONE DAY AFTER DRIVING TO THE GYM FROM MY HOME (ABOUT 7 MILES) AND SITTING FOR ABOUT AN HOUR AND HALF. THE CHECK ENGINE LIGHT WAS SOLID AND I DROVE HOME WITHOUT NOTICING ANYTHING ODD WITH THE CAR. FIGURING IT WAS A NON-ISSUE I LET THE CAR SIT FOR ABOUT 45 MINUTES AND WENT BACK OUT AND TURNED THE CAR ON TO SEE THE CHECK ENGINE LIGHT WAS STILL ON. I THEN GOT AN EMAIL FROM ONSTAR SAYING THAT MY CAR HAD AN ISSUE WITH THE TRANSMISSION SYSTEM OR BATTERY. FINDING THAT CONCERNING I TOOK MY CAR TO THE NEAREST CHEVROLET DEALERSHIP. THEY COULD NOT FIND ANY MAJOR CODES AND RESET THE CHECK ENGINE LIGHT AND SENT ME ON MY WAY. THE LIGHT CAME BACK ON THE NEXT DAY. CALLING THE DEALERSHIP BACK I MADE AN APPOINTMENT TO HAVE THE CAR CHECKED BY A TECHNICIAN. WHEN I SHOWED UP FOR MY APPOINTMENT I WAS TOLD I SHOULD UNPLUG ANY CELL PHONE CHARGERS AS THAT COULD BE A POSSIBLE ISSUE. THEY RESET THE CEL AND I LEFT ONLY TO HAVE THE LIGHT POP BACK ON AGAIN WITHIN 10 MINUTES. I THEN TOOK THE CAR BACK THAT DAY TO HAVE A MORE THOROUGH INSPECTION. THEY ENDED UP FINDING RUST IN THE TRUNK PAN. RUST IN THE BOTTOM OF A 2017 VEHICLE. SOUNDS LIKE A PRETTY BIG DEFECT TO ME. I WAS TOLD IF I WANTED GM TO TRY AND FIX THE VEHICLE IT WOULD RESULT IN DIMINISHED VALUE FOR MY CAR. UP TO THIS POINT, THERE WAS NO OTHER INDICATION OF ANYTHING LEAKING OR ANY OTHER ELECTRICAL ISSUES. THERE ARE MANY REPORTS OF THESE CARS LEAKING IN THE TRUNK AREA. TIME FOR GM TO DO SOMETHING ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299379January 14, 2020
ENGINE
I WAS DRIVING HOME FROM NEW MEXICO ON THE INTERSTATE AND MY CHECK ENGINE LIGHT RANDOMLY CAME ON. WHEN I FINALLY MADE IT HOME I TOOK IT TO A CHEVY DEALERSHIP AND SAID I HAD A TURBO LEAK. THEY DIDN'T GIVE ME ANY SPECIFICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299026January 13, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
VEHICLE WAS IN MOTION GOING APPROX 35 MPH UPHILL ON RESIDENTIAL ROAD WHEN IT STARTED VIBRATING AND "SERVICE STABILITRAK" LIGHT CAME ON. PULLED OVER INTO GAS STATION AND SHUT CAR OFF. SAT FOR 2 MINUTES BEFORE TURNING BACK ON. SERVICE STABILITRAK LIGHT REMAINED ON WITH SOME VIBRATION. MERGED ONTO HIGHWAY AND ATTEMPTED TO REACH THE SPEED LIMIT OF 65 MPH. CRUZE WOULD NOT ALLOW ME TO ACCELERATE ABOVE 60 MPH. SERVICE BREAKS LIGHT CAME ON AND THEN GOT AN ALERT STATING THAT POWER STEERING HAD FAILED. CAR BASICALLY SHUT ITSELF DOWN AND I HAD TROUBLE GETTING IT TO FULLY TURN OFF. STEAM/SMOKE THEN BEGAN COMING OUT FROM UNDER THE HOOD AND LIQUID FROM THE CAR WAS ALL OVER THE ROAD. TOWED TO CHEVY DEALER WHERE THEY DISCOVERED A HOLE IN THE ENGINE BLOCK, OTHERWISE KNOWN AS A CATASTROPHIC FAILURE. CAR HAD 27K MILES ON IT AT THE TIME. IT WAS AN EXTREMELY SCARY AND DANGEROUS ORDEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298812January 12, 2020
ENGINE, UNKNOWN OR OTHER
THE CAR OVERHEATS WHENEVER THE AIR IS TURNED ON. REPLACED THERMOSTAT AND HAD THE RADIATOR REPLACED. NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298865January 12, 2020
UNKNOWN OR OTHER
TOOK CAR IN FOR OVERHEATING AFTER HAVING HI TEMP WORNING COME ON. CHECKED COOLANT LEVELS IT WAS LOW. DEAL REPARED CAR PER RECALL. UNFORTUNITLY MOTOR WAS DAMAGED DO TO OVER HEATING. DEALER RETURNED CAR WITH BAD MOTOR AFTER TESTING FOR HIDROCARBONS. CHARGED ME $800 EVEN WITH RECALL PARTS PROVIDED. CAR IS STILL UNDRIVABLE DO TO WATERPUMP LEAK. WHERE DO I GO FROM HERE? LEMON LAW? DEALER WORK NOT PREFORMED? PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze