Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11320804April 10, 2020
ELECTRICAL SYSTEM, ENGINE
THIS IS FOR THE KNOCK SENSOR I HAVE CHANGED IT 5 TIMES IT WILL LAST MAYBE A MONTH OR AT THE LONGEST 2 MONTHS AND IT WILL THROW THE CHECK ENG. LIGHT ON AGAIN I HAVE CALLED THE DEALERSHIP THEY SAY THERE'S NO RECALLS YET AND WHEN THIS HAPPENS IF U TAKE OFF SLOW IT WILL SHIFT FINE BUT IF YOU TRY TO GO AND GET ON THE HIGHWAY AND GET UP TO SPEED FAST THE RPMS WILL GO UP REAL HIGH AND NOT WANNA SHIFT VERY WELL. THIS JUST HAPPEN TO MY WIFE'S CAR AGAIN TODAY AND ITS THE KNOCK SENSOR I HAVE ALREADY PUT MY COMPUTER ON IT AND THAT'S WHAT IS COMING UP ON IT . WE HAVE 2 OF THESE CARS BOTH 2017 CHEVY CRUZE LT 1.4 TURBO AND HERS IS THE ONLY ONE ACTING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320522April 8, 2020
UNKNOWN OR OTHER
I LEFT MY KEYS IN THE IGNITION ONE NIGHT, WENT TO BED, AND WOKE UP TO MY HEADLIGHTS TURNING ON AND OFF. I THOUGHT SOMEONE WAS TRYING TO STEAL MY CAR, BUT WHEN I RAN OUTSIDE, THE CAR WAS LITERALLY STARTING ITSELF, TURNING ITSELF OFF, TURNING BACK ON, AND BACK OFF. I'M NOT SURE HOW LONG IT HAD BEEN DOING THAT, BUT THEN I STARTED IT UP MYSELF, AND TURNED IT OFF, THEN REMOVED THE KEYS FROM THE IGNITION. IT WAS IN THE PARK POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320409April 7, 2020
ENGINE
MY CAR HAS A BAD SMELL COMING FROM THE ENGINE. IT STARTED SMELLING LIKE A DEAD ANIMAL UNDER THE HOOD, THEN IT SMELLED LIKE ANIMAL URINE, AND NOW IT SMELLS NAUSEATING, I'M NOT SURE WHERE IT IS COMING FROM OR WHY IT'S THERE, WE ALREADY CHECKED UNDER THE HOOD FOR ANY VISIBLE DAMAGE TO THE HOSES AND IT IS DISAPPOINTING THAT THERE IS NOT A RECALL FOR THIS PROBLEM THAT CHEVY CRUZE OWNERS SEEM TO COMPLAIN ABOUT. MY CAR ONLY HAS 48K MILES ON IT AND WE LET IT SIT IN THE DRIVEWAY MORE THAN RUN IT BECAUSE OF THE SMELL. THE SMELL IS THERE WHEN YOU START THE CAR -- WE HAVE TO DRIVE WITH THE WINDOWS OPEN A LITTLE BIT SO THAT WE DON'T OVERWHELMED WITH THE SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320437April 7, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
CAR WILL RANDOMLY TURN OFF WHILE DRIVING. SOMETIMES IT S FULL ENGINE AND POWER FAILURE AND SOMETIMES IT IS JUST ENGINE FAILURE AND ACCESSORIES STILL STAY ON . THIS HAS HAPPENED SINCE THE CAR WAS NEW AND HAS BEEN LOOKED INTO BY SEVERAL CHEVY DEALERS IN MY AREA. AUTONATION TOLD ME HE HAD SEVERAL OTHER CHEVYS THAT DID THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320365April 6, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY SON WAS DRIVING DOWN THE ROAD LAST WEEK AND DASH FLASHED STABILINK AND HE LOST ALL POWER AND FORCES HIM TO TRY TO PULL OVER WHICH HE COULD BECAUSE STEERING WHEEL LOCKED UP AND BRAKES GOT HARD TO PUSH. A WEEK LATER STABILINK FLASHED AGAIN AND THEN WHILE DRIVING DOWN THE ROAD HE HAD TO SLAM ON BRAKES FOR A STOPPED VEHICLE AND BRAKES WOULD WORK AND STEERING WHEEL LOCKED UP AGAIN RESULTING IN HIM REAR ENDING THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11320235April 5, 2020
ENGINE
MY TURBO IS GOING OUT. THE CAR HEAVILY SHAKES WHEN IN IDLE OR AT A STOP LIGHT. IT STOPPED IN HEAVY TRAFFIC WHILE TRYING TO CROSS THE STREET, I HAD MY FOOT COMPLETELY DOWN ON THE GAS AND THE CAR DIDNT BUDGE FOR 2 MINUTES LEAVING ME SITTING IN THE MIDDLE OF THE ROAD IN HEAVY TRAFFIC..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320017April 2, 2020
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING APPROXIMATELY 45 MPH, ATTEMPTING TO SLOW DOWN THE BRAKES BEGAN TO LOCK. THERE WAS SMOKE COMING FROM THE DASHBOARD OF THE VEHICLE. THE DRIVER PULLED OVER AND WAS ABLE TO STOP THE VEHICLE BY APPLYING EXCESSIVE PRESSURE TO THE BRAKE PEDAL. THE DRIVER AND THE PASSENGER OF THE VEHICLE WERE ABLE TO GET OUT OF THE VEHICLE BY KICKING THE DOORS TO FORCE THEM TO OPEN. ONCE THE PASSENGER WAS ABLE TO GET OUT OF THE VEHICLE THE PASSENGER SIDE OF THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THERE WERE NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT SPOKE WITH FORT DODGE FORD TOYOTA LINCOLN (2723 5TH AVE S, FORT DODGE, IA 50501 PHONE: (515) 576-7505) WHO INFORMED THE CONTACT OF A RECALL FOR THE BRAKES AND LOW OIL LEAKING CAUSING A FIRE. THE VEHICLE'S VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES, HYDRAULICS) HOWEVER, THE VEHICLE WAS NEVER REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 188,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11319993April 1, 2020
POWER TRAIN
I'M HAVING TRANNY ISSUES WITH MY CAR. ITS NOT SHOWING ANY CODES IN THE TRANNY CONTROL MODULE. ITS DOWN SHIFTING REALLY HARD AND SOMETIMES NOT EVEN SHIFTING. I HAVE TO PULL OVER AND SIT THERE FOR 15 MINS WASTING MY TIME WHEN I COULD BE GETTING MY KIDS OR GOING TO WORK! I HAVE SEEN ABOUT 30+ WITH THIS ISSUES AND CHEVY ISN'T DOING ANYTHING ABOUT IT. I DO A LOT OF CITY DRIVING. I DON'T EVEN DRIVE THE CAR HARD THAT'S WHY IM SO UPSET. $24,000 PIECE OF CRAB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319889March 31, 2020
ENGINE
MY DAUGHTER PURCHASED THIS VEHICLE AT ALAN WEBB CHEVROLET LESS THAN 2 MONTHS AGO THE VEHICLE WAS USED AND HAD 129,000 MILES ON IT. LESS THAN 2 WEEKS AFTER SHE GOT IT, THE VEHICLE OVERHEATED WHILE DRIVING AND A/C CAME ON AND WOULD NOT TURN OFF. COME TO FIND OUT THERE WAS NO ANTIFREEZE, AS THE RESERVOIR WAS BONE DRY. SHE PUT SOME ANTIFREEZE IN IT AND IT STILL OVERHEATED WHILE DRIVING A COUPLE WEEKS LATER. SHE TOOK IT TO A LOCAL MECHANIC WHO STATED SHE NEEDED TO REPLACE THE HEAD GASKET. WE THEN CALLED THE DEALERSHIP TO COMPLAIN AND THEY STATED THEY HAD TO REPLACE SOME HOSES WHEN THEY FIRST RECEIVED THE CAR, SO THEY ASKED US TO BRING IT IN. THEY AGAIN REPLACED SOME HOSES, STATING THERE WAS A LEAK, WHICH THE OTHER MECHANIC SAID THERE WASN'T. THEY REPLACED A HOSE AGAIN AND PUT A CLAMP ON IT. NOW, ONLY ABOUT 1 OR 2 LATER, HER CAR OVERHEATED YET AGAIN. WHAT I BELIEVE IS THE SURGE TANK HOSE, WAS BROKEN AND ANTIFREEZE WAS ALL OVER HER ENGINE. THE PLASTIC INSIDE THE HOSE WAS BROKEN. NOW IT IS ONCE AGAIN AT THE DEALERSHIP, WHO FOR SOME REASON REFUSE TO FIX THE ROOT PROBLEM. WE ARE CONCERNED THEIR FAILURE TO FIX THE ISSUE WILL RESULT IN A CRACKED ENGINE BLOCK AND A NON-OPERATIONAL VEHICLE, WHICH SHE OWES OVER $7,000 STILL AS SHE JUST GOT IT. PLEASE HELP, THIS HAS BEEN DISAPPOINTING TO WATCH MY 18 YR OLD BUY HER FIRST CAR AND SUCH A HORRIBLE EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319718March 30, 2020
ELECTRONIC STABILITY CONTROL (ESC)
MY STABILY TRACK LIGHTS ARE ON DURING MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319559March 28, 2020
UNKNOWN OR OTHER
CHEVY CRUZE 2014 WILL TURN OFF WHEN I TURN ON THE AC. THE CAR ALWAYS THINKS IT IS OVERHEATING. I BOUGHT THIS CAR NEW NO MILES ON IT IN 2014. I ALWAYS HAVE ISSUES WITH THIS CAR. ALREADY HAD THE BATTERY CHANGE THREE TIMES. I HAD TO CHANGE THE THERMOSTAT RECENTLY. THE FRONT WINDOWS MOTOR STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318719March 19, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WITH THIS CONDITION,THE RADIO/HVAC DISPLAY TURNS OFF AND ON; THE ANTILOCK BRAKE SYSTEM, SERVICE TRACTION SYSTEM, SERVICE STABILITRAC AND STEERING VEHICLE MESSAGES MAY COME ON AND OFF; THE TURN SIGNAL SOUND MAY NOT BE HEARD; 'BATTERY SAVER ACTIVE' AND 'SERVICE STEERING' WERE DISPLAYED IN THE DRIVER INFORMATION CENTER (DIC); AND THE INTERIOR AND EXTERIOR LIGHTING FLICKERED. RECENTLY POWER STEERING ASSIST WAS ALSO LOST, AND GREATER EFFORT MAY BE NEEDED TO TURN THE STEERING WHEEL AT LOW SPEEDS OR WHILE THE VEHICLE IS STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318086March 15, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
2017 CHEVROLET CRUZE LT, TRUNK FILLING UP WITH WATER IN THE BATTERY COMPARTMENT, WHEN IT RAINS. TRUNK LINER IS DRY ASIDE FROM THE TRUNK DOOR. BATTERY UNDER WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318168March 15, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
AFTER REPAIRING THE COOLANT SYSTEM CAR, I DROVE IT AROUND THE BLOCK TO ENSURE IT WAS WORKING PROPERLY. UPON DOING SO, ALL GAUGES STOPPED WORKING. I ALSO PUT THE CAR IN REVERSE TO PARK IT IN THE DRIVEWAY AND THE TRANSMISSION WOULD NOT GO INTO THE SELECTED GEAR. WE HAD TO PUT THE CAR INTO NEUTRAL AND PUSH IT INTO THE DRIVEWAY. ALSO, ALL NOTIFICATION LIGHTS WERE ALSO LIT AT THE TIME. WHEN IT FINALLY SHIFTED INTO DRIVE THE CAR JERKED VERY HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317469March 11, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
THE CRUZE SPUTTERS OR HESITATES WHEN BRAKED OR IDLING, THE SERVICE TRACTION CONTROL, SERVICES STABILITRAK CAME ON ALONG WITH A FLASHING CHECK ENGINE LIGHT. I LOOSE POWER AND FEEL LIKE I'M NEEDING TO PRESS A LOT HARDER ON THE GAS TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317546March 11, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DECELERATING AT SPEEDS UNDER 5 MPH THE AUTO STOP FEATURE ACTIVATED BEFORE COMING TO A COMPLETE STOP. AFTER RELEASING THE BRAKE PEDAL THE VEHICLE FAILED TO AUTO RESTART. THE CONTACT HAD TO MANUALLY RESTART THE VEHICLE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER PADDOCK CHEVROLET LOCATED AT (3232 DELAWARE AVE, KENMORE, NY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317257March 10, 2020
FUEL/PROPULSION SYSTEM
THIS VEHICLE WAS BOUGHT BRAND NEW AND IS ONLY 6 YEARS OLD. WHY AM I HAVING TO REPLACE THE CATALYTIC CONVERTER ON THIS VEHICLE?!! I'VE BEEN HAVING PROBLEMS WITH THE CAR JERKING AND RIDING ROUGH FOR OVER A YEAR BECAUSE THE DEALERSHIP (SUPERIOR CHEVROLET IN DECATUR, GA) SWEARS THERE'S NOTHING WRONG WITH THE CAR. NOW ALL OF A SUDDEN THAT I NO LONGER HAVE A WARRANTY, I NEED TO REPLACE THE CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317331March 10, 2020
UNKNOWN OR OTHER
FIRST THE WATER PUMP HAD TO BE REPLACED, THEN THE TURBO COILS HAD TO BE REPLACED $740, THEN THE SURGE TANK AND NOW THEY ARE SAYING MORE LEAKS AND WANTED TO DO SOME TEST THAT COST $65. SOMETHING IS NOT RIGHT, AM I THE ONLY ONE THIS IS HAPPENING TO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317420March 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
THE STABLIC TRACT, THE ENGINE, THE ENGINE SLOWS DOWN, THE POWER STEERING, THE ENGINE MODULE HAS BLOWED I HAVE HAD PROBLEMS WITH THE CAR DAY 1, I BOUGHT FROM JDA AUTOMOTIVE ON GARNERS FERRY ROAD. I HAVE BEEN TAKING CAR TO CHEVROLET IN COLUMBIA,SC HARBISON . THEY REPAIRED RECALLS BUT SOON AS REPAIR THEY SEND A SIGNAL TO CAR TO TEAR UP .THE CAR COME TO COMPLETE STOP CAUSING ME TO NEED NECK BRACE IT ALSO IS TEARING UP THE THREAD ON TIRES. AND PEOPLE ARE BLOWING HORN AND ALSO HITTING ME IN BACK EVERYWHERE I GO I HAVE TO USE EMERGENCY BLINKING LIGHTS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11316941March 9, 2020
SEAT BELTS
I GOT IN THE CAR PUT MY SEAT BELT ON LEFT MY HOUSE TO GO TO THE GROCERY STORE AND I HEARD A DING SOUND LIKE I HAD NOT CLICKED MY SEAT BELT IN. I THOUGHT THIS IS ODD I TRIED TO UNLOCK IT BY PUSHING ON THE BUTTON BUT IT WOULD NOT POP OUT I HAD A TOENAIL CLIPPER IN MY PURSE AND WHEN I GOT TO THE GROCERY I HAD TO WIGGLE IT AROUND TO FREE MYSELF OF THE SEAT BELT DUE TO IT BEING STUCK IT FINALLY POPPED OUT NOW I CAN NOT WEAR MY BELT BECAUSE IT WILL NOT GO BACK IN . I HAVE NEVER HAD ANY PROBLEMS NOR BEEN IN ANY ACCIDENTS SO I'M CONFUSED AS TO WHAT IS WRONG WITH IT. I WAS ON A CITY STREET SITTING AT A RED LIGHT WHEN THE SENSOR FOR THE SEAT BELT WENT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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