Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11342413July 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE CAR WAS IN MOTION ON A HIGHWAY. WHEN ACCELERATING THE CAR SPUTTERED A BIT THEN THE CHECK ENGINE LIGHT STARTED TO BLINK AND TRACTION LIGHT CAME ON. ALSO MADE A CERTAIN WHINING NOISE. A MESSAGE POPPED UP STATING STABILITRAK SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342443July 30, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I HAVE A 2018 CRUZE THAT I WAS DRIVING ON A 4 LANE HIGHWAY ON TOP OF A MOUNTAIN, THE BRAKES WENT OUT WITH ME AND MY 6 MONTH OLD IN CAR, I WAS ABLE TO GET TO SHOULDER, TOWED TO CHEVY, THEY SAID IT WAS A FAULTY BRAKE PUMP, AND CHARGED ME 500 TO FIX IT. THEN LESS THAN 2 WEEKS LATER, SAME MOUNTAIN, SAME THING, TOWED TO THE SAME CHEVY, THEY SAID THAT THE REPLACEMENT PUMP HAD EXPLODED AND IT WAS CAUSED BY ENGINE PISTON ISSUES, AND WANT 5 GRAND TO FIX IT. I BELIEVE THAT CHEVY BROKE THE CAR THE FIRST TIME AND BESIDES THE FACT, EXPLODING BRAKE PUMPS, 2 IN A ROW IS VERY SCARY. LUCKILY ME AND MY CHILD ARE STILL ALIVE TO BE COMPLAINING ABOUT IT, BUT WE SERIOUSLY CAME VERY CLOSE TO BEING KILLED BY THESE FAULTY BRAKES TWICE. I DON'T KNOW IF THEY LIED ABOUT THE REPAIR OR IF IT REALLY IS TWO EXPLODING BRAKE PUMPS IN A ROW, BUT EITHER WAY, THESE EXPLODING BRAKES PUMPS ARE GOING TO KILL SOMEONE AND IT WAS ALMOST ME AND MY 6 MONTH OLD BABY. THE CHEVROLET DEALER IS AUTO NATION IN VALENCIA CA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341805July 28, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
MY CAR HAS STARTED TO GET HARD TO BRAKE. EVEN GOING FORWARD OR REVERSE SLOWLY THE CAR DOES NOT WANT TO BRAKE. I TRY TO BRAKE AND THE CAR STILL SLIDES FORWARD OR REVERSE. I SOMETIMES HAVE TO PUMP THE BRAKE MULTIPLE TIME AND IT DOES NOT ALWAYS HELP. I HEARD THERE WAS A RECALL FOR THIS ISSUE BUT MY CAR'S VIN IS NOT APART OF THE RECALL WITH THE SAME ISSUE. I BLEED THE BRAKES AND PUT NEW FLUID AND NOT MUCH HAS REALLY CHANGED. I HAVE A CHEVROLET CRUZE ECO 1.4L, ANY HELP WOULD BE APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341900July 28, 2020
POWER TRAIN, WHEELS, UNKNOWN OR OTHER
I WAS JUST DRIVING ALONG UNDER NORMAL DRIVING WHEN ALL OF A SUDDEN MY RPMS WENT ALL THE WAY UP AND THE CAR WASN'T GOING ANYWHERE BUT COSTING TO A STOP ALONG WITH A LOUD BANGING SOUND. I WAS DRIVING APPROXIMATELY 28MPH ON A STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341954July 28, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
TO WHOM THIS MAY CONCERN, THIS VEHICLE HAS ISSUES WITH STABILTRAK/TRACTION CONTROL. THIS VEHICLE HAS BEEN SERVICED ROUTINELY THROUGHOUT THE TIME I HAVE HAD IT. THIS VEHICLE WAS BROUGHT IN AT THE DEALERSHIP UPON RECEIVING THE LETTER FOR THE RECALL, I DO NOT THINK THIS WAS THOROUGHLY INSPECTED. IT WAS UNDER TEN MINUTES, THAT I WAS TOLD THE VEHICLE DIDN'T HAVE A PROBLEM. IN MY OPINION, THIS WAS TOTALLY INCORRECT. THE PROBLEM PERSISTED STILL TO THIS DAY. NOBODY REPORTED THIS PROBLEM, WHICH COULD BE A MAJOR SAFETY CONCERN FOR MY FAMILY AND I. THIS WILL BE THE FIRST INVESTIGATION INTO THIS MATTER. IF THE DEALERSHIP DID SAY THEY THOROUGHLY INSPECTED IT, WHY DIDN'T THEY REPORT THIS MATTER TO YOU, WHICH WOULD BE LANDERS MCCLARTY CHEVROLET, HUNTSVILLE AL. I HAVE DONE MAJOR RESEARCH AND THIS MATTER IS UNACCEPTABLE. THE DEALERSHIP WAS COMPLETELY IN THE WRONG. NONE OF THIS MATTER WAS HANDLED CORRECTLY, WHY DIDN'T I GET ANY DETAILS OR DOCUMENTATION. WHY WASN'T IT REPORTED?? I'M GONNA CONTINUE TO SEARCH FOR PAPERWORK, AND THE EXACT DATES WHICH I TOOK IT THERE. I WILL BE IN CONTACT WITH MY LAWYER, AND GET ANY PAPERWORK AND EVIDENCE REVIEWED. THE STABILTRAK LIGHT STAYS ON, AND CAUSED ME NOT TO GO INTO REVERSE. THE STEERING COMPLETELY WENT DOWN AND PARKING ASSIST, AS WELL AS TRACTION CONTROL IS ALWAYS ON. THIS HAS BEEN A COMPLETE DISASTER. I ASK YOU WITH COMPLETE SINCERITY, TO FOLLOW UP. MY FAMILY'S LIFE SHOULDN'T BE IN JEOPARDY BECAUSE OF AN IMPROPER INVESTIGATION. THIS DEALERSHIP WILL NEED TO TAKE FULL RESPONSIBLITY. I WILL UPLOAD AND PICTURES OR ATTACHMENTS THAT ARE NEEDED. KEEP IN MIND, THAT THESE ARE THE EXACT ISSUES THAT THIS VEHICLE WAS RECALLED FOR, THE SAME ENGINE WHICH IS THE 1.4 LITER TURBO, AND THE SAME MODEL THAT HAS BEEN RECALLED FOR THIS EXACT MALFUNCTION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341277July 24, 2020
UNKNOWN OR OTHER
WHILE DRIVING, A SUDDEN ONSET OF DANGEROUSLY STRONG SMELLING VAPOR / FUMES EXPELLED THROUGH THE VENTILATION SYSTEM CAUSING ADVERSE REACTION TO DRIVER AND PASSENGERS. HAPPENS WHILE HEAT IS ON, BUT DOES NOT HAPPEN WHEN AIR CONDITIONING IS USED.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11341104July 23, 2020
STRUCTURE:BODY
DRIVING ON THE FREEWAY AT 65 MPH AND MY BUMPER FLEW OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340881July 22, 2020
SERVICE BRAKES
I WAS DRIVING ON THE HIGHWAY THROUGH THE MOUNTAINS WHEN I HEARD A POP. I WAS GOING DOWN A STEEP HILL AND PICKING UP SPEED AND THE SERVICE BRAKE ASSIST LIGHT CAME ON. I TRIED TO SLOW DOWN THE CAR BUT IT WAS NOT SLOWING G DOWN. I STARTED PUMPING THE BRAKES AND SAW I WASN'T SLOWING DOWN FAST ENOUGH. LUCKILY THERE WAS A RUN AWAY TRUCK RAMP SO I SWERVED INTO A CONSTRUCTION ZONE AND ONTO THE TRUCK RAMP. ONCE I WAS SLOWING DOWN FINALLY I PUT ON THE EMERGENCY BRAKE AND CAME TO A SCREECHING HALT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340551July 21, 2020
ENGINE, UNKNOWN OR OTHER
PROBLEMS WITH CRACKED ANTIFREEZE AND WATER LEAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340053July 18, 2020
SERVICE BRAKES
I'VE NOTICED THIS PROBLEM GETTING WORSE OVER THE LAST MONTH. WHEN I'M BACKING UP, I HAVE TO PUSH REALLY HARD ON THE BREAK PEDDLE TO GET THE CAR TO COME TO A STOP. THEN TODAY I STARTED HAVING THE SAME PROBLEM WHILE IN DRIVE AND COMING TO A STOP AT A STOP SIGN. I THINK THE BREAK BOOSTER OR SOME COMPONENT IN THE BREAKING SYSTEM IS FAULTY. IVE HEARD OF A LOT OF OTHER PEOPLE HAVING THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339864July 17, 2020
FUEL/PROPULSION SYSTEM, SEATS
FLUID LEAK WHEN RIDING FOR ALONG PERIOD ON INTERSTATE UNDER DASH WHERE BRAKING IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339561July 15, 2020
UNKNOWN OR OTHER
THE CAR SHAKES AND TURNS OFF WHILE DRIVING THE TRANSMISSION STALLS WHEN YOU DRIVE THE POWER STEERING LOCKS AND WHEN YOU BRAKE THE CAR SHAKES LIKE CRAZY AND THE RPM IS DOWN TO 2-3 I WAS WITH MY NEW BORN BABY WHILE THE CAR SHUT OFF IN THE MIDDLE OF AN INTERSTATE AND WE ALMOST GOT HIT BY A SEMI AND THE DEALERSHIP REFUSED OUR BUISNESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339247July 14, 2020
SERVICE BRAKES
WHILE ENGAGING THE VEHICLE IN REVERSE THE BREAK FAILS TO STOP THE VEHICLE EVEN WHEN PRESSED ALL THE WAY DOWN. THIS HAPPENS EVERY SO OFTEN. ONLY HAPPENS IN REVERSE GEAR. THE CAR KEEP ROLLING BACK UNTIL GEAR IS CHANGED TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339423July 14, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY VALVE COVER HAS WENT BAD AND STARTED LEAKING OIL AROUND MY SPARK PLUGS. UPON FURTHER INVESTIGATION OF MY OWN I HAVE FOUND OUT THAT THIS IS A COMMON ISSUE FOR MANY YEAR MODELS OF THE CHEVY CRUZE. MY VALVE COVER IS AN UPDATED VERSION OF THE PLASTIC ON THE 2015 AND OLDER AND IS NOW A METAL ONE. I SPOKE WITH A LOCAL MECHANIC WHO INFORMED ME HE HAS REPLACED 75 NEW VALVE COVERS THAT GENERAL MOTORS HAS BUILT A NEW VALVE COVER TO REPLACE THE METAL ONE ON MY CAR. ALSO THIS METAL VALVE COVER HAS CAUSED MY CAR TO START SMOKING HEAVILY WHEN I DROVE IT TO MAKE ME HAVE TO HAVE MY CAR TOWED HOME UNTIL I CAN GET THE ISSUE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339150July 13, 2020
ENGINE
BEEN HAVING A PROBLEM WITH THE TURBO FOR SOME TIME. HAD IT FIXED ONCE AND NOW ITS GOING BAD AGAIN. WHEN YOU GO INTO PASSING GEAR IT BOGS DOWN. NOT GOOD IN HEAVY TRAFFIC. I LOVE MY CAR.AND IT HASNT GIVEN ME ANY PROBLEMS BUT THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339234July 13, 2020
SERVICE BRAKES
I RECEIVED A WAITING NOTIFICATION STATING 'SERVICE BRAKING SYSTEM' WHILE I WAS DRIVING ON THE FREEWAY AND THEN MY CARS BRAKE PEDAL BEGAN TO STICK AND VIBRATE WHILE THERE BEING NOTHING WRONG WITH THE PADS. ROTORS, BRAKE LINES, OR BRAKE FLUID. IT COULD'VE CAUSED ME TO GET INTO AN ACCIDENT AND HURT OTHERS OR MYSELF DUE TO THIS FAULTY BRAKE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338853July 12, 2020
ELECTRICAL SYSTEM, ENGINE
HAD TO CHANGE DEF RESERVOIR AND ENGINE OIL PSI SOLENOID VALVE AND MY SIDE SERIVCE ALERT IN BROKEN TOO AND AT 26000 MILES I ASK FOR NEW CAR BECAUSE I HAD 7 REPLACEMENT PART PUT ON CAR I WAS DEINED NEW CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338818July 11, 2020
ENGINE
I OWN A 2016 CHEVROLET CRUZE WITH <100K MILES, NO ACCIDENT HISTORY, AND NO PREVIOUS ISSUES. I BOUGHT THE CAR NEW FROM THE DEALERSHIP AND HAVE BEEN THE ONLY OWNER. I WAS DRIVING STRAIGHT ON A RESIDENTIAL STREET (<30 MPH) WHEN THE CAR STARTED PUTTERING AND SHAKING. THE CAR SUDDENLY SHUT OFF RIGHT IN THE MIDDLE OF THE ROAD, AND I HAD TO SWERVE TO THE SHOULDER TO AVOID CRASHING. UPON BRINGING THE CAR TO THE CERTIFIED CHEVY DEALERSHIP, WE LEARNED THE CAR HAD A DAMAGED PISTON AND CRACKED CYLINDER WALL. THE ONLY FIX WAS TO COMPLETELY REPLACE THE ENGINE. IT SHOULD BE NOTED THE OIL HAD BEEN CHANGED JUST THE WEEK PREVIOUS. I KNOW CHEVY IS AWARE OF THIS ISSUE BECAUSE THEY RELEASED SAFETY BULLETIN PIP5421F BACK IN 2018 REGARDING THIS VERY ISSUE. I ALSO KNOW THERE IS AN ACTIVE LAWSUIT IN THE STATE OF CALIFORNIA, BUT THIS DOESN'T APPLY TO US IN MINNESOTA. I FIND IT UNACCEPTABLE THAT CHEVROLET IS AWARE OF PREMATURE ENGINE FAILURE IN THEIR VEHICLES, AND HAVE NOT ISSUED A RECALL, EVEN THOUGH IT POSES A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338336July 9, 2020
FUEL/PROPULSION SYSTEM
HAVING A COOLANT LEAK AND CAN'T FIND THE SOURCE ..HAD DYE PUT IN BY MECHANIC TOLD TO DRIVE FOR A COUPLE OF DAYS ..WENT BACK AND EVERYTHING IS DRY NO LEAK DETECTED BUT LOOSING COOLANT ..FAN COMES ON AC SHUT OFF DUE TO ENGINE OVERHEATING..SITTING AND OR DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338344July 9, 2020
ELECTRONIC STABILITY CONTROL (ESC)
THE ENGINE LIGHT KEEPS COMING ON. THERE DOESN'T APPEAR TO BE ANYTHING WRONG WITH THE ENGINE. THE LIGHT WILL CLEAR ITSELF EVENTUALLY, BUT THEN IT WILL COME BACK ON AGAIN. THIS HAS BEEN GOING ON FOR ABOUT 1 YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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