Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11352933September 3, 2020
ENGINE, POWER TRAIN, STEERING
COMMON ISSUE WHERE AN UNDERBOOST EVEN HAPPENS DUE TO CRACK IN TURBO OR FAILED WASTEGATE, WHEN ON HIGHWAY CAN CAUSE AN ACCIDENT WHEN SUDDENLY UNABLE TO MAINTAIN HIGHWAY SPEEDS, ALSO NEGATIBE BATTERY CABLE HAS COMMON ISSUE WHICH REDUCES VOLTAGE PASS THROUGH CAUSING TRACTION CONTROL AND STABIL-TRACK ISSUES WHICH CAN CAUSE LOSS OF CONTROL OF VEHICLE IN HAZARDOUS CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352973September 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE VIBRATED AND THE VEHICLE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. SEVERAL OTHER UNKNOWN WARNING LIGHTS ON THE INSTRUMENTAL PANEL REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOW DEALER TO HAVE A DIAGNOSTIC TEST PERFORMED. THE MECHANIC LOCATED FAILURE CODE P0171 WHICH WAS RELATED TO THE ENGINE AND A POSSIBLE FUEL SYSTEM THAT WAS RUNNING WEAK OR A POSSIBLE VACUUM LEAK NEAR THE ENGINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352861September 2, 2020
SERVICE BRAKES
ALMOST EVERY TIME I START MY CAR AND TURN ON THE AC AND THEN PUT MY CAR IN FORWARD/REVERSE I HAVE NO BRAKE ASSISTANCE AT ALL. IT WILL ALSO DO THIS WHILE SITTING IN A DRIVE THROUGH FOR FAST FOOD AS WELL. IT HAS ONLY OCCURRED AFTER FIRST START UP WITH AC RUNNING AND AFTER COMING TO A COMPLETE STOP AT A LIGHT, STOP SIGN, DRIVE THROUGH ETC. WITH AC RUNNING. IT STARTED DOING THIS APPROXIMATELY 3 MONTHS AFTER I PURCHASED IN 2015 AND HAS HAPPENED MORE FREQUENTLY SINCE THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352547September 1, 2020
SEATS
THE DRIVERS SIDE HEATED SEAT STOPPED WORKING AT ABOUT 20,000 MILES! WAS TOLD IT WOULD BE $800.00 TO REPAIR! I HAVE M.S. AND THAT WAS THE MAIN REASON I BOUGHT A CAR WITH HEATED SEATS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352574September 1, 2020
ENGINE
THE CHECK ENGINE LIGHT KEEPS COMING ON AND THE CODE READS AS A PROBLEM WITH THE OXYGEN SENSOR (WHICH HAS BEEN A RECALL ON OTHER CHEVY CRUZE MODELS). OUR SPECIFIC VIN NUMBER HASN'T BEEN ASSOCIATED WITH THE RECALL BUT WE ARE HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352185August 31, 2020
SEAT BELTS, VEHICLE SPEED CONTROL
CRUZE CONTROL FAILS TO REMAIN SET AND TURNS OFF ON IT'S OWN RESULTING IN REDUCTION OF SPEED WHEN TRAVELING. REAR SEAT BELT BUCKLES BECOME NON-FUNCTIONAL AND WON'T FASTEN, POSING A SAFETY HAZARD AND MAKING THE REAR SEATS UNUSABLE FOR PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352196August 31, 2020
ELECTRICAL SYSTEM
CAR BATTERY ON VEHICLE WITH 17,000 MILES ON IT BATTERY DIED ON MAJOR STREET AND COMPLETELY LOCKED UP ALMOST EVERYTHING CAR COULD NOT BE PUSHED OUT OF WAY ON MAJOR STREET ON RAINY DARK MORNING FORTUNATELY WAS A SUNDAY MORNING WITH NOT HEAVY TRAFFIC BATTERY IS IN TRUNK AND AUTOZONE WOULD NOT PUT NEW BATTERY IN IT EVEN THOUGH ADVERTISE THAT THE WILL AAA CAME TO RESCUE WITHIN 30 MINUTES THIS CAR I WASA ON MAJOR STREET AT STOPLIGHT IN MIDDLE LANE AND HAD TO STAND OUTSIDE IN RAIN TO TRY ANDWAVE ARNS TO TRY AND MAKE SURE SOMEONE WOULD NOT REAR END ME.I WAS STOPPED AT A TRAFGFIC LIGHT WHEN IT WAS ABOUT 1 MONTH AFTER I LEASED IT ALSO CAME TO COMPLETE STOP ON SIDE STREET AND TOOK GM 3AND 1/2 HOURS TO COME AND GET IT TO TAKE TO DEALERSHIP ABOUT 3 MILES AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352360August 31, 2020
ENGINE
I HAVE A WATER PUMP LEAK I HAVE TO CONSTANTLY KEEP ADDING WATER SO MY VEHICLE WON'T RUN HOT AND MY OXYGEN SENSORS ARE BAD IT DOESN'T IN MOTION AND STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351998August 29, 2020
ENGINE
THIS CAR HAS MANY PROBLEMS. I AM SURPRISED IT HAS NO RECALLS. THE PROBLEMS START TWO YEARS AGO. THE VALVE COVER STARTED LEAKING. OIL WAS EVERYWHERE. GOT THAT REPLACED BUT IT HAPPENED AGAIN, AND THEN IT HAPPENED AGAIN. APPARENTLY THE PCV VALVE IS BUILT INTO THE VALVE COVER. WE ARE ABOUT TO BE ON OUR 4TH VALVE COVER. IT'S CURRENTLY INOPERABLE. THE WATER PUMP HAD TO BE REPLACED, THE WHOLE ENGINE HAD TO BE REPLACED. THIS CAR IS A MONEY PIT, AND ANYONE WHO HAS EVER BOUGHT IT SHOULD BE REFUNDED FOR REAL. IT'S A PIECE OF CRAP AND HAS HAD NOTHING BUT PROBLEMS, AND CAUSES NOTHING BUT STRESS. I WILL NEVER BUY ANOTHER CHEVY EVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351766August 28, 2020
ENGINE
INTERNAL TURBO CHARGER FAILURE. NOT GETTING ENOUGH BOOST PRESSURE CONSISTENTLY. CAR WILL BE MOVING ALONG FINE DOWN THE HIGHWAY, AND THEN SUDDENLY DROP SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351841August 28, 2020
ENGINE, FUEL/PROPULSION SYSTEM
CAR STARTED SPUTTERING ON ACCELERATION AND AT CRUISING SPEEDS.. CHECK ENGINE LIGHT CAME ON WITH CODE P0171 FUEL SYSTEM TOO LEAN BANK 1. PCV VALVE LEAKING REQUIRING REPLACEMENT OF VALVE COVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351843August 28, 2020
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE WINDSHIELD DEFROSTER FAILED TO OPERATE AS DESIGNED. THE CONTACT CONTACTED RIVERVIEW CHEVROLET (1063 LONG RUN RD, MCKEESPORT, PA 15132, (888) 733-9695) WHO DIAGNOSED THAT THE DEFROSTER NEEDED TO BE REPAIRED AND THE DASHBOARD HAD TO BE DETACHED AND RE-ATTACHED TO DO SO. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351900August 28, 2020
POWER TRAIN
CLUTCH PEDAL DROPS TO THE FLOOR AND STICKS, DOES NOT RETURN. OCCASIONALLY STICKING POINT IS HIGH ENOUGH THAT IT IS STILL POSSIBLE TO SHIFT GEARS. SOMETIMES THE ENGAGEMENT POINT IS TOO LOW AND GEARSHIFTING BECOMES IMPOSSIBLE UNLESS DRIVER CAN PERFECTLY REV-MATCH AND FLOAT INTO THE GEAR. CHEVY SERVICE DEPARTMENT CAME BACK WITH TSB #PIP5558C FOR DEBRIS STUCK IN SMALL ORIFICE IN HYDRAULIC LINE AND ESTIMATED ~1500 IN REPAIR COSTS ON A CAR THAT ONLY HAS 40K MILES, AS THE CLUTCH SYSTEM IS NOT COVERED UNDER THE POWERTRAIN WARRANTY- WHY???? IT IS VERY DANGEROUS TO SUDDENLY AND WITHOUT WARNING BECOME UNABLE TO SHIFT GEARS IN A MANUAL CAR. THIS PROBLEM HAS HAPPENED TO ME ~5 TIMES IN THREE WEEKS, SOMETIMES WHILE STOPPED AT A LIGHT OR STOP SIGN AND SOMETIMES WHILE DRIVING AT SPEED. PEDAL CAN BE PULLED UP INTO NORMAL POSITION BY FOOT OR HAND BUT HYDRAULIC PRESSURE DOES NOT RETURN, THUS CLUTCH IS USELESS. THIS ISSUE APPEARS TO BE VERY COMMON AS THERE ARE NUMEROUS THREADS ON THE WEBSITE CRUZETALK.COM RELATED TO THE ISSUE AND TSB. THE FACT THAT THERE EVEN IS A TSB FOR THIS ISSUE SPEAKS TO ITS PREVALENCE. FOR GM TO IGNORE THIS DANGEROUS FAULT IN THEIR VEHICLES IS IRRESPONSIBLE AT BEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351909August 28, 2020
AIR BAGS, ELECTRICAL SYSTEM
AIR BAG LIGHT STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351548August 27, 2020
ENGINE, EXTERIOR LIGHTING
CODE P1101 SITTING IN A PARKING LOT IN CHECK ENGINE LIGHT CAME ON WITHIN 24 HOURS OF BUYING THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351090August 25, 2020
AIR BAGS, SEAT BELTS
HUBBY WAS REAR ENDED BY A CAR GOING 45+ MILES AN HOUR, THE DRIVERS SIDE SEAT BELT DID NOT LOCK IT IS NOW LOCKED IN A FULLY EXTENDED POSITION. AFTER IMPACT, HE SAID THERE WAS SMOKE IN THE CAR FROM WHAT LOOKED LIKE THE AIRBAG SHOULD HAVE INFLATED, BUT DID NOT. HE WAS ALMOST STOPPED FOR A RED LIGHT AND HIT FROM BEHIND. THE SEAT BELT SHOULD HAVE LOCKED TIGHT AND IT DID NOT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11351254August 25, 2020
POWER TRAIN
AT 91,000+/- MILES THE TRANSMISSION INTERIOR BROKE INTO MULTIPLE PIECES WHILE DRIVING IT HOME FROM THE DEALERSHIP. THIS WAS AFTER THE DEALER TOLD US NOTHING WAS WRONG WITH THE TRANSMISSION. THERE WERE NO CODES AND NO WARNING. PREVIOUS MECHANIC SENT US TO THE DEALERSHIP AND INFORMED ME THAT NO CODES WERE CLEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350853August 24, 2020
UNKNOWN OR OTHER
TRANSMISSION SHIFTS FROM 5TH GEAR TO 2ND RANDOMLY AT 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351042August 24, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS IN A CRASH ON JULY 27,2020,PM HOURS.I WAS DRIVING STRAIGHT ON INTERSTATE,IT BEGAN RAINING,I SLOWED DOWN & ADJUSTED TRACTION CONTROL/STABILITY CONTROL SETTING.THE CAR VEERED TO THE RIGHT FOR SOME REASON,I GOT CAR BACK IN STRAIGHT MOTION,THEN IN A SPLIT SECOND,IT SHOT TO THE LEFT OF THE ROAD WAY.I TRIED GAINING CONTROL,TO GET BACK IN THE CORRECT LANE,AND THE CAR RAN INTO THE GUARDRAIL IN TRYING TO GET CONTROL OF IT. I DO NOT THINK THAT THE RATE OF SPEED,NOR WEATHER,WERE THE ONLY REASONS FOR THIS ACCIDENT. PRIOR TO THIS CRASH,MONTHS BEFORE,AT VARIOUS TIMES,AND AND FOR NO REASON, THE SERVICE POWER STEERING,AT TIMES THE SERVICE TRACTION CONTROL,AND AT TIMES THE SERVICE STABILITY MESSAGE WOULD APPEAR,ONLY FOR A SPLIT COUPLE OF SECONDS,AT RANDOM TIMES. THE CHECK ENGINE LIGHT WAS ON,AND A PRIOR CERTIFIED MECHANIC DIAGNOSED IT AS BANK 1 CATALYCT CONCERTER CLOGGED. WE,WERE TRYING TO GET THE VEHICHLE RE-DIAGNOSED BY A DIFFERENT MECHANIC SHOP,AT THE TIME FRAME THIS ACCIDENT HAPPENED,BUT,COVID 19,MADE THINGS TO DIFFICULT TO ARRANGE AND PLANS WERE IN PROGRESS TO HAVE IT CHECKED ASAP.I BELEIVE THE VEHICHLE HAD A MALFUNCTION AND HOPE TO GET THE SENSORS,COMPUTERS,RELAYS OR ANY OTHER CHECKED OUT BY YOU,NOT ONLY GM. EVERY AIRBAG ALONG DOORS OF CAR DEPLOYED.BUT, THE STEERING WHEEL AIRBAG DID NOT. MY HEAD HIT EITHER THE STEERING WHEEL OR WINDSHEILD. I HAD A BLOW TO MY HEAD. IF ALL OTHER AIRBAGS DEPLOYED,THEN I FEEL STEERING WHEEL BAG SHOULD HAVE ALSO. THIS IS SERIOUS MALFUNCTIONS. THERE WERE PROBLEMS FROM THIS CAR FROM DAY 1. THINGS WENT WRONG WAY BEFORE EXPECTED TIME FOR. SUCH AS HEATERCORE, IGNITION COIL,COOLANT LEAKS, THERMOSTAT HOUSING OUTLET, DRIVER DOOR WINDOW & MOTOR,ALL OF MOST WENT BAD BEFORE 80,000 MILES.EVEN ELECTRICAL SUCH AS DOOR CHIME,LIGHTS NOT WORKING AT CORRECT TIME. AIR BAG MALFUNCTION LED TO MY HEAD BEING HURT.THANK YOU.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11350787August 22, 2020
ENGINE
THE ENGINE WAS ACTING UP. IT FELT LIKE IT WASN'T GETTING THE GAS TO SHIFT GEARS. IT FELT LIKE IT WAS GOING TO STALL OUT. TOOK IT TO THE SHOP AND THEY REPLACED THE KNOCK SENSOR AND DID A TUNE UP. THE ISSUE CONTINUED SO WE HAD TO TAKE IT BACK AGAIN. WE WAS TOLD THE PISTON MELTED AND PUT A HOLE IN THE BLOCK. WE BOUGHT IT BRAND NEW, HAVE TAKEN IT FOR ALL REPAIRS AND OIL CHANGES, THE CAR HAS LESS THAN 90,000 MILES. WE ARE BEING TOLD THESE CARS HAVE THESE ISSUES AND TO JOIN IN A LAWSUIT BECAUSE THE MOTOR NEEDS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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