Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11338414July 9, 2020
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING CEASED WITHOUT WARNING. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE STEERING REGAINED NORMAL FUNCTIONALITY. OURISMAN CHEVROLET BUICK GMC OF ALEXANDRIA (1800 OLD RICHMOND HWY, ALEXANDRIA, VA 22303, 571-366-8047 WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. AN APPOINTMENT WAS NOT SCHEDULED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338493July 9, 2020
VISIBILITY/WIPER
I HAVE A 2014 CHEVROLET CRUZE LT. ON MAY 20TH 2020 MY DRIVER SIDE WINDSHIELD WIPER STOPPED WORKING. TOOK CAR TO A CHEVROLET DEALERSHIP TO HAVE IT FIXED THE NEXT DAY. THEY REPLACED THE MOTOR TO THE WINDSHIELD WIPERS. NOT EVEN 2 MONTHS LATER ON JULY 9TH 2020 THE DRIVER SIDE WINDSHIELD WIPER GOES OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337915July 7, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2015 CHEVROLET CRUZE. THE VIN WAS NOT PROVIDED. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING ABOUT 45 MPH, THE VEHICLE REAR-ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING. THERE WAS NO INJURY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND WAS TOWED AWAY BY THE INSURANCE COMPANY. THE INSURANCE COMPANY HAD NOT MADE A DECISION ON THE STATUS OF THE VEHICLE. THE DEALER AND THE MANUFACTURER WERE NOT CALLED. THE FAILURE MILEAGE WAS 55,593.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11337052July 1, 2020
FUEL/PROPULSION SYSTEM
FUEL INECTORS: AT TIMES IT SEEMS THE CAR GETS SLUGGISH, AND FIGHTS TO GET GAS TO THE INJECTORS. AT TIMES, THERE ISN'T ENOUGH POWER TO KEEP THE CAR GOING. MY CAR WAS ON AN OPEN HIGHWAY WHEN I EXPERIENCED THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337079July 1, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
THE 'AC OFF DUE TO HIGH ENGINE TEMP' WARNING KEEPS COMING ON, THE AC WON'T WORK AND THE TEMP GAUGE GOES BACK TO ZERO. WE HAVE HAD THE ENGINE COOLANT TEMP SENSOR REPLACED AND THE RADIATOR TEMP SENSOR REPLACED ALSO AND WE ARE STILL HAVING THIS ISSUE! ALONG WITH THE DASH AND POWER STEERING GOES OUT RANDOMLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331815June 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
NOT SURE WHAT'S WRONG. I'VE FIXED THINGS ALREADY LIKE MASS FLOW SENSOR, AIR FILTER, MOTOR MOUNTS A VALVE LEAK. CARS BEEN IN AND OUT OF THE MECHANICS FOR MONTHS. CARS ENGINE SHUT OFF 2-3 TIMES WHILE DRIVING WITH MY DAUGHTER IN THE CAR!!!!!. ANOTHER TIME IT TURNED OFF RIGHT AFTER I STARTED IT UP. THE CAR IS UNSAFE!!!!!! I'VE HAD IT HAD 2-3 DIFFERENT MECHANICS. AND THE CHEVY DEALERSHIP. THE CAR NEVER TURNS OFF FOR ANYONE BUT ME. THIS PAST WEEKEND I WAS ATTEMPTING TO PICK UP MY CAR FROM ONE SHOP TO TAKE TO ANOTHER AND IT WOULDN'T START. THIS SHOP HAD THE CAR FOR A WEEK AND A HALF AND IT NEVER TURNED OFF UNTIL I WENT TO PICK IT UP. NOW THEY STILL CAN'T FIND WHAT'S CAUSING THE PROBLEM. I'VE SPENT 2 GRAND IN LABOR AND TOWS IN JUST THE LAST 3-4 MONTHS. I CAN'T KEEP DOING THIS!!!!!! SOMEONE PLEASE HELP ME FIGURE THIS OUT!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331818June 30, 2020
ENGINE
MESSAGE "A/C OFF, ENGINE TOO HOT" AND FAN RUNNING LIKE CRAZY. QUICK GOOGLE SEARCH TELLS ME THIS IS A POPULAR PROBLEM WITH THIS VEHICLE. MOST SUGGESTIONS SAID IT WOULD BE A SENSOR. CHANGING THE SENSOR WORKED FOR 3 DAYS BEFORE PROBLEM CAME BACK. JUST 6 MONTHS AGO I HAD TO REPLACE THE WATER PUMP AND THERMOSTAT HOUSING FOR AN OVERHEATING ISSUE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331820June 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
FAULTY PARTS HAVE CAUSED ISSUES WITH THE ENGINE, SUCH AS CONSTANT ENGINE TICKING, AND SQUEAKING WHEN SLOWING DOWN AND BELOW 1300RPM. BOTH OF THESE PROBLEMS I BELIEVE ARE CAUSING THE ENGINE TO HAVE POWER LOSS AND ULTIMATELY MAKE THIS VEHICLE LESS POWERFUL AND BECOME UNDEPENDABLE. BEYOND THOSE PROBLEMS I CONSISTENTLY GET WARNINGS ABOUT THE TRACTION CONTROL AND STABILITRAK. I AM DOING WHAT I CAN TO FIX THIS THING BUT BELIEVE IT SHOULD NOT HAVE LEFT THE FACTORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331403June 29, 2020
ENGINE
SERPENTINE BELT SHREDDED DUE YOU FAULTY VALVE COVER/GASKET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331488June 29, 2020
ENGINE
CHIRPING NOISE PCV VALVE IS BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331596June 29, 2020
ENGINE, POWER TRAIN
I JUST HAD WORK DONE ON THE ENGINE FOR THE 5TH TIME IN THE LAST 2 YEARS. ALL REPAIRS ARE RELATED TO THE ENGINE OVERHEATING OR NOT REGULATING PROPERLY. THE FIRST TIME THERE WAS SMOKE COMING FROM THE ENGINE. THE REPAIRS TO THE ENGINE HAVE COST ME ALMOST $3000 AND THAT IS NOT INCLUDING NORMAL MAINTENANCE. THE MOST RECENT ISSUE IS THE TURBOCHARGER BYPASS VALVE. I HAD IT REPLACED ON 6/27/20 AND THE LIGHT CAME BACK ON WITH THE SAME CODE ON 6/28/20. WHEN I HAD WORK DONE AT THE CHEVY DEALERSHIP IN AUGUST/SEPTEMBER OF 2019 I WAS TOLD THAT THIS IS A COMMON PROBLEM THEY ARE SEEING IN ALMOST ALL CHEVY CRUZES. I'VE BEEN TOLD THIS AT 5+ DIFFERENT DEVICE CENTERS WHILE GETTING REPAIRS DONE ON THE ENGINE OR GENERAL MAINTENANCE DONE. THE CAR HASN'T EVEN REACHED 100,000 MILES AND I'M BEING TOLD I PROBABLY NEED A NEW ENGINE. THIS IS NOT OK. I'VE BOUGHT AND REPAIRED THIS CAR AT CHEVY DEALERSHIPS. ALL MY ENGINE ISSUES HAPPEN WHEN THE CAR IS IN MOTION, AND THE CAR SHAKES A LOT DUE TO THE ENGINE OVERHEATING EVEN THOUGH THE TEMPERATURE GAGE READING IS NORMAL. SOME OF MY REPAIRS WERE DONE WITH THE WRONG VIN NUMBER RECORDED. THE REPAIRS WERE RECORDED UNDER MY 2014 CHEVY CRUZE. IT SHARED THE SAME LICENSE PLATE BUT THE 2014 CRUZE WAS TOTALED IN 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331372June 28, 2020
UNKNOWN OR OTHER
MY OLD COMPANY EBARA INTL CORPORATION GOT A HOLD OF MY VIN NUMBER AND MESSED WITH THE COMPUTER SYSTEM. THEIR IT GUY RICK JOHAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330496June 24, 2020
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE BEEN HAVING ISSUES WITH MY TURBO CHARGE SYSTEM(S) FOR A COUPLE YEARS. I HAVE BROUGHT MY VEHICLE TO BE SERVICED SEVERAL TIMES AND THOUSANDS OF DOLLARS LATER I'M STILL HAVING THE SAME ISSUE. MY ENGINE LIGHT COMES OFF AND ON SO I HAD TO WAIT UNTIL THE HE LIGHT WAS ON FOR A DIAGNOSIS. I WAS THEN TOLD I NEEDED TO REPLACE MY TURBO BOOST SYSTEM. I HEN ASKED ABOUT THE PREVIOUS REPAIR TO MY TURBO SYSTEM I WAS TOLD THERE WAS MORE THAN ONE. THEN A STABILITRAK/ TRACTION POPS UP PERIODICALLY. ON JUNE 22, MY CAR WOULD NOT START, I COULD NOT REMOVE THE KEY FROM THE IGNITION. THINKING IT WAS THE BATTERY, I GOT A JUMP AND PROCEEDED ON MY WAY. WHEN I WAS LEAVING MY DESTINATION, TO HAD TO JUMP START MY CAR AGAIN. THE ENGINE LIGHT ISN'T ON CURRENTLY , SO I AM UNABLE TO GET ANOTHER DIAGNOSIS. THIS HAS BEEN THE WORSE EXPERIENCE OF MY LIFE. I HAVE BEEN IN CONTACT WITH CHEVROLET DIRECTLY OVER THE PAST COUPLE YEARS AND THEY PROVIDED ABSOLUTELY NO RESOLUTION. MY CAR ISN'T GAINING SPEED.. IT SEEMS TO HESITATE OFTEN AND RUNS EVEN WORSE WITH THE AC RUNNING. I WILL NEVER PURCHASE ANOTHER CHEVY PRODUCT NOR WILL I RECOMMEND THIS MAKE. CHEVY NEED TO MAKE THIS RIGHT. THESE CARS ARE PROVING TO BE DEFECTIVE AND THEY ARE PROVING THEY COULD CARELESS. CHEVY RECEIVED A SUBSTANTIAL STIMULUS PACKAGE, MAKE THINGS RIGHT WITH YOUR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330613June 24, 2020
ENGINE
VALVE COVER LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330625June 24, 2020
POWER TRAIN
MY CAR WILL NOT ACCELERATE AT TIMES CAUSING ME TO GIVE IT MORE GAS WHICH THEN CAUSE THE CAR TO REV UP TO A HIGH RPM (4000-5000) AND THEN LURCH FORWARD. ALSO, AT TIMES WHILE TRYING TO MAINTAIN SPEED, MY CAR WILL JERK BACK AND FORTH UNTIL I GIVE IT MORE GAS SO IT UP SHIFTS. MY CAR IS UNDER FACTORY WARRANTY AND IT SEEMS THAT THE DEALERSHIP IS TRYING TO BRUSH IT OFF BECAUSE THE COMPUTER SAYS THERE IS NOTHING WRONG WHICH PROMPTED ME TO FILE A COMPLAINT WITH GM WHICH STILL INS'T RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330626June 24, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
EVERY SUMMER THE SAME PROBLEMS OCCUR. WHEN DRIVING UPWARDS ON AN INCLINE STREET THE CAR LOSES ALL POWER. PUMPING THE GAS GETS IT RESTARTED VERY SLOWLY. ALSO, IN HOT WEATHER, WHEN ATTEMPTING TO MERGE ONTO A HIGHWAY THE CAR WILL NOT ACCELERATE PROPERLY FOR A FEW SECONDS. THE DEALER'S TECH CLAIMS IT IS A DESIGN PROBLEM AND THERE IS NOTHING THE DEALER CAN DO TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330084June 22, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
ME AND MY BOYFRIEND WERE DRIVING IN CALCUTTA OHIO WE WENT TO PULL OUT OF A PARKING LOT TO GO TO MCDONALD'S AND WE LOOKED BOTH WAYS AND WE WERE CLEAR TO GO AND BY THE TIME WE HIT THE CENTER TURNING LANE AND STARTED TO TURN INTO MCDONALD'S AND A JEEP CAME FLYING OUT OF NO WHERE AND OUR VEHICLES COLLIDED CAUSING FRONT END DAMAGE. THE AIR BAGS FAILED TO DEPLOY IN THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11329883June 21, 2020
ELECTRICAL SYSTEM, STEERING
WHEN I WAS DRIVING AT 30 MPH MY WHEEL LOCKED UP AND A MESSAGES APPEARED ON MY DASH SAYING POWER STEERING FAIL. I HAD NO CONTROL OVER MY WHEEL AND THAT HAPPENED TWICE IN A 5 MINUTE DRIVE. MY WHEEL NOW HAS RESISTANCE WHEN TURNING. THE NEXT DAY WHEN TRYING TO START MY CAR IT STALLED, WHEN STARTED AGAIN A MESSAGE APPEARED ABOUT THE ANTI THEFT SYSTEM BEING ACTIVATED- I COULDN'T DRIVE MY CAR. WHEN I RESTARTED IT AGAIN ANOTHER MESSAGE APPEARED SAYING 'ROLL DRIVER WINDOW DOWN AND BACK UP'. THE SAME NIGHT I WAS DRIVING 5 MINUTES DOWN THE ROAD AND EVERYTHING INSIDE OF MY CAR TURNED OFF- DASHBOARD, LIGHTS, RADIO, I'M PRETTY SURE MY CAR EVEN TURNED OFF FOR THAT SECOND AND THAT HAPPENED 3 TIMES IN THE SPAN OF A 5 MINUTE DRIVE, ALL WHILE MY WHEEL IS STILL RESISTING TO TURN. ON A DIAGNOSIS NOTHING APPEARS TO BE WRONG WITH MY VEHICLE. THIS IS EXTREMELY UNSAFE AND I AM VERY CONCERNED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329892June 21, 2020
SERVICE BRAKES
WHEN DRIVING IN REVERSE AND APPLY THE BRAKE THE CAR CONTINUES TO MOVE AND MY FOOT IS TO THE FLOOR IT TAKES A SECONDS BEFORE BRAKES ENGAGE. WE HAVE COMPLAINED TO THE DEALER & THEY HAVE NO ANSWER-(IT DOES NOT ALWAYS HAPPEN ) IT IS VERY SCARY THERE IS SOMETHING WRONG -IT HAS HAPPENED AT LEAST 6 TIMES IN THE LAST WEEK. (STARTED SEVERAL MONTHS AGO)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329542June 18, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
THIS ISSUE HAS BEEN ONGOING SINCE LAST YEAR. I HAVE BEEN GETTING MESSAGES ON MY DASH WITH ERRORS SUCH AS SERVICE TRACTION CONTROL/SERVICE STABILITRAK. THE CAR SLOWS DOWN TO 5 SPEED AND IT STALLS /JERK WHEN DRIVING. THIS IS NOT SAFE AND I ALMOST GOT INTO AN ACCIDENT BECAUSE OF IT. THIS VEHICLE IS NOT SAFE. TOOK MY CAR TO THE DEALERSHIP FOR A DIAGNOSIS CHECK AND WAS TOLD NOTHING SHOWED UP BUT A LOW BATTERY. I GOT THAT FIXED AND THE CAR IS STILL HAVING THE SAME ISSUE. WHEN DRIVING ON THE HIGHWAY/STREETS/EXPRESSWAYS WHEN ALL OF A SUDDEN MY CAR DECELERATED AND I GOT THE MESSAGE ENGINE POWER HAS BEEN REDUCED/SERVICE TRACTION CONTROL/SERVICE STABILITRAK AS WELL AS MY CHECK ENGINE LIGHT CAME ON. BECAUSE OF THIS, I WAS FORCED TO PULLOVER WHILE ALMOST BEING HIT BY OTHER VEHICLES. THIS WAS EXTREMELY DANGEROUS AND SCARY FOR ME BECAUSE I HAVE NO IDEA WHAT HAPPENED AND IT COULD HAVE COST ME MY LIFE, AS WELL AS OTHERS. I HAVE TAKEN THE VEHICLE TO CHEVY AND FIRESTONE AUTO COMPLETE AND NO ONE KNOWS WHY THIS IS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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