Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11360810September 23, 2020
ELECTRICAL SYSTEM, ENGINE
THE WHOLE ENGINE WENT OUT AND THE AUTO REPAIR SHOP THAT I TOOK IT TOO IS SAYING THE WHOLE ENGINE NEEDS TO BE REPLACED. I'M ALSO NOT THE ONLY WHO IS HAVING THIS PROBLEM WITH THIS CAR. WHAT IS GOING ON IS THAT THE ENGINE IS ALWAYS OVERHEATING AND HAVING PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360154September 21, 2020
SERVICE BRAKES, POWER TRAIN
WHEN DRIVING MY 2018 CHEVY CRUZE I HAD MULTIPLE INSTANCES WHERE THE CLUTCH PEDAL WOULD GO TO THE FLOOR AND NOT RELEASE, AND THE TRANSMISSION COULD NOT BE SHIFTED INTO GEAR. GENERAL MOTORS HAS A TECHNICAL SERVICE BULLETIN (TSB) ON THE ISSUE STATING THAT CONTAMINATION OF THE HYDRAULIC FLUID CAUSES THE ISSUE AND IT IS ONLY A WARRANTY REPLACEMENT FOR GASOLINE CARS (THE DIESEL MODELS ARE NOT COVERED BY THE WARRANTY IN THE TSB) IF THE CAR IS STILL WITHIN THE 5-YEAR, 60,000 MILE POWERTRAIN WARRANTY. THIS IS THE SAME ISSUE THAT AFFECTS OPEL/VAUXHALL ASTRA CARS IN THE UK AND EUROPE AS THEY SHARE THE SAME PARTS (OPEL/VAUXHALL USED TO BE OWNED BY GM AND USED THE SAME POWERTRAIN). THE SAFETY RECALL IN EUROPE CONSISTED OF REPLACING SEVERAL TRANSMISSION AND BRAKE SYSTEM COMPONENTS AS THE BRAKES SHARE THE SAME HYDRAULIC RESERVOIR AS THE CLUTCH. GM IS IGNORING THIS DANGEROUS PROBLEM IN THE USA AND REFUSING TO FIX THE ISSUE AS A PRODUCT RECALL. THEY HAVE IT AS A TSB THAT IS ONLY A WARRANTY REPAIR IF THE PROBLEM OCCURS BEFORE THE WARRANTY RUNS OUT ON THE AFFECTED CARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360175September 21, 2020
ENGINE
CAR SUDDENLY OVERHEATED AND WITHIN 30 SECONDS MANAGED TO SPRAY COOLANT EVERYWHERE. THE COOLANT WENT IN THE SPARK PLUGS, WARPED THE HEAD AND MANAGED TO ENTER THE PISTON COMPRESSION CHAMBER. THE HEAD WARPED AND ALLOWED COOLANT IN THE ENGINE. THIS ISSUE SHOULD HAVE BEEN JUST A SIMPLE FIX AND A REFILLING OF COOLANT BUT INSTEAD HAS BECOME A FULL ENGINE DISASTER. LUCKILY I WAS NOT ON A HIGHWAY WHEN THIS HAPPENED AND I WAS ON AN EMPTY ROAD GOING 55 OR THIS COULD HAVE BECOME A GREATER ISSUE. WHEN THE COOLANT HOUSING BUSTED IT SPRAYED ALL OVER THE ENGINE BAY AND SOME EVEN MADE IT ON THE WINDSHIELD CUTTING SOME OF MY VISABILITY. I FEEL FORTUNATE THAT I WAS DRIVING IN A STRAIGHT LINE AND NOT IN THE MIDDLE OF TRAFFIC OR A WINDING ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360321September 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
WHILE MY SON WAS DRIVING THE CAR ON THE HIGHWAY THE ENGINE STARTED TO SMOKE. HE PULLED OVER AND TURNED OFF THE CAR. HE WAITED 10 MINTUES AND STARTED THE CAR TO HEAD BACK HOME. WHEN HE ARRIVED HOME LIQUID WAS LEAKING OUT THE CAR AND THE CAR HAD SMOKE COMING FROM THE ENGINE. AT THIS TIME THE CHECK ENGINE LIGHT WAS ON. GM HAD SENT A RECALL NOTICE IN THE MAIL (N202299080), A COUPLE OF DAYS PRIOR. I CALLED THEM ON MONDAY AND THEY TOLD ME TO TAKE IT TO A DEALER. I CALLED THE LOCAL CHEVY DEALER AND TOLD THEM ABOUT THE RECALL NOTICE. HE TOLD ME TO BRING IT IN. I CALLED A TOW TRUCK DRIVER AND LEFT THE CAR AT THE CHEVY DEALER. ATER THEY HAD THE CAR FOR TWO WEEKS, THEY EXPLAINED THAT IT WILL BE $2000 TO FIX THE VEHICLE, EVEN THOUGH THERE ARE CURRENTLY 4 RECALLS ON THE VEHICLE. I CALLED GM SEVERAL TIMES TO ASK HOW ARE THEY GOING TO RECTIFY THIS, WITH NO CALL-BACK. THE VEHICLE IS STILL AT THE CHEVY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360076September 20, 2020
ENGINE, UNKNOWN OR OTHER
PURCHASED THIS VEHICLE IN 2017. SINCE THEN, I HAVE HAD NOTHING BUT PROBLEMS WITH IT. I HAVE NEEDED TO REPLACE THE RADIATOR, FAN, COOLANT SYSTEM, AND TURBO. NOW, THERE IS AN OIL LEAK IN THE ENGINE. THIS CAR IS TRULY A LEMON. I PURCHASED THE CHEVY CRUZE BASED ON ITS REPUTATION. I AM BEYOND DISAPPOINTED AND WILL NOT BE PURCHASING A CHEVY VEHICLE IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360111September 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
STABILITRAK AND BRAKE MALFUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359938September 19, 2020
POWER TRAIN
MY CAR WAS PARKED AND WHEN I WENT TO REVERSE IT IT WOULD NOT REVERSE, THEN AFTER GETTING IT REVERSE I DROVE IT AND THEN IT WOULD NOT GO OVER 23 MPH. AFTER HAVING IT LOOKED AT AND WAS TOLD THAT THE TRANNY IS BAD AT 95699. AFTER DURING MY RESEARCH I FOUND OUT THAT THE CRUZE IS NOTORIOUS FOR THE TRANSMISSION GOING OUT BETWEEN 70 K TO 90 K. THERE SHOULD EITHER BE A RECALL ON THESE, BUY BACK ETC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355524September 17, 2020
VEHICLE SPEED CONTROL
WHEN ACCELERATING THE CAR IT TAKES A MOMENT TO ACTUALLY GO WHICH HAS LEFT ME SITTING IN INTERSECTIONS ETC. THIS IS A COMMON PROBLEM SINCE IT IS A WIRE RELAY NOT A CABLE RELAY SO IT CAUSES A DELAY IN SENDING THE MESSAGE TO THE MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355347September 16, 2020
ELECTRICAL SYSTEM, ENGINE
ENGINE OVERHEATING AFTER 10 MINUTES OF DRIVING, CAR ENGINE USED TO STOP WHILE DRIVING AND HAVE MULTIPLE REPAIRS TO FIX VEHICLE AFTER MY MOM PASSED. I HAVE SPENT OVER $5,000 IN REPAIRS EASILY FOR THIS VEHICLE AND SAME ISSUE AND NOT EVEN CHEVY DEALERSHIP ABLE TO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355372September 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I ALMOST LOST MY [XXX] LIFE ON THE HIGHWAY TODAY BECAUSE IT'S A RECALL ON MY CAR THAT Y'ALL DON'T WANT TO FIX BECAUSE MY VIN NUMBER WASN'T CALL . PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355445September 16, 2020
ENGINE
WATER PUMP LEAKING WITH THE SAME PROBLEM AS THE 2014 CRUZE RECALL AND WHY WAS THIS NOT EXTEND TO 2015 MODELS THAT ARE HAVING THE SAME ISSUES STILL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354090September 10, 2020
STRUCTURE, EQUIPMENT:MECHANICAL
2011 CHEVROLET CRUZE LTZ DOOR HANDLE CHROME PLATING IS PEALING OFF AND HAS CREATED A SHARP EDGE THAT CUTS ON CONTACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354235September 10, 2020
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO VIBRATE AND SHAKE ABNORMALLY. DURING THE FAILURE, THE STABILI-TRAC AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353948September 9, 2020
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
CAR BEEN JERKING AND STOP ON IT'S OWN WHILE IN DRIVE I BEEN KEEPING OIL CHANGES AND EVERYTHING UP TO PART ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353803September 8, 2020
ENGINE
DTC CODE P0011 IS AN ISSUE WITH 2016 CHEVY CRUZE LIMITED CHEVY IS AWARE PIP4543D CHEVY NEEDS TO COVER THE COST OF THIS REPAIR IT IS GOING TO CAUSE ME TO GET HURT IN THIS CAR AND IF SO I WILL HOLD CHEVY RESPONSIBILE THEY NEED TO DO THE RIGHT THING THE CAR AS 90,000 MILES ON IT AND CONTIMUES TO HAVE THIS ISSUE DAILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353886September 8, 2020
UNKNOWN OR OTHER
P0171 CODE CONTINUES TO COME UP, VALVE COVER AND INTAKE MANIFOLD HAVE BEEN REPLACED MULTIPLE TIMES, WITHIN A WEEK BREAKS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353647September 8, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO PROPERLY ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. ON ANOTHER OCCASION, THE VEHICLE FAILED TO START-UP. THE VEHICLE WAS TOWED TO HURD AUTO MALL - CHEVROLET LOCATED AT 1705 HARTFORD AVE, JOHNSTON, RI 02919, WHERE THE TECHNICIAN REPROGRAMMED THE ENGINE CONTROL MODULE AND SERVICED THE WIRING HARNESS. THE CONTACT INDICATED THAT RECENTLY THE FAILURE RECURRED AND THE VEHICLE WOULD NOT START. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353407September 6, 2020
AIR BAGS, STRUCTURE:BODY
AIRBAGS DID NOT DEPLOY IN HEAD ON FRONT COLLISION
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353272September 5, 2020
AIR BAGS, ENGINE
THE AIRBAG SENSOR LIGHT WILL COME ON AND TURN BACK OFF AND FLASH 'SERVICE AIRBAG' MULTIPLE TIMES. I HAVE ALSO REPLACED THE THERMOSTAT IN MY CAR TWICE IN THE PAST YEAR AND I HAVE TO REPLACE IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353155September 4, 2020
ENGINE
CONTINUAL ISSUES WITH ANTIFREEZE LEAKING - EVEN AFTER MULTIPLE SERVICES FROM DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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