Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11372354October 30, 2020
ENGINE
SEEMS TO BANG INTO GEAR WHEN DRIVING/PICKING UP SPEED. ACTS LIKE ENGINE STUMBLE. HAD PCV VALVE REPLACED UNDER RECALL DUE TO SQUEEKING NOISE. VEHICLE STARTED MAKING SAME NOISE AGAIN AND DOESNT SHIFT CORRECTLY. MECHANIC ADVISED OF INCORRECT CRANK CASE PSI DUE TO PCV VALVE PROBLEM. VEHICLE ONLY HAS 27,000 MILES AND SHOULDNT HAVE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366999October 29, 2020
ENGINE
TL* THE CONTACT CALLED ON BEHALF OF HER SON WHO OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED WHILE HER GRANDDAUGHTER WAS PARKING THE VEHICLE, WHEN SHE SAW SMOKE COMING FROM THE HOOD. THE CONTACT STATED THE DRIVER WAS NOT AWARE IF ANY WARNING LIGHTS WERE ILLUMINATED. THE DRIVER EXITED THE VEHICLE AND WHEN OPENED THE HOOD, SHE SAW FIRE AND SUSTAINED BURNS ON HER RIGHT HAND. THE CONTACT STATED THE DRIVERS STEPFATHER WAS ABLE TO EXTINGUISHED THE FIRE WITH WATER HOSE. THE FIRE DEPARTMENT WAS CONTACTED BUT WAS NOT AWARE OF THEY FILED A FIRE REPORT. A POLICE REPORT WAS NOT FILED. THE DRIVER DID NOT SEEK MEDICAL ATTENTION FOR HER INJURIES. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO HER RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000. *BF*JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11366764October 27, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE UNEXPECTEDLY STALLED WHEN BRAKING FOR NEIGHBORHOOD STOP SIGN. LOST POWER STEERING AND ENGINE POWER BUT DID NOT LOSE POWER TO GAUGES OR ACCESSORIES. NO CHECK ENGINE LIGHT OR OTHER WARNING LIGHTS OR MESSAGES ON DASH. PUT CAR IN PARK AND RESTARTED ENGINE. NORMAL START. TURNED ONTO MAJOR CITY STREET AND DROVE HALF MILE. STARTED BRAKING FOR TRAFFIC LIGHT BUT DIDN'T COME TO FULL STOP BECAUSE LIGHT TURNED GREEN. ENGINE STALLED AGAIN. SAME EXACT THING AND AGAIN NO WARNING LIGHTS ON DASH. FELT LIKE A SITTING DUCK AND VERY SCARED OF GETTING REAR-ENDED. LUCKILY NO ONE WAS BEHIND ME. TURNED ON EMERGENCY FLASHERS, PUT IN PARK, AND RESTARTED ENGINE. AGAIN STARTED NORMALLY. REMAINED IN RIGHT LANE AND WAS VERY FORTUNATE THAT I WORKED JUST DOWN THE STREET AND DIDN'T HAVE TO MAKE ANY ADDITIONAL STOPS ALONG THE WAY. PARKED CAR AND REFUSED TO DRIVE IT HOME THAT NIGHT BECAUSE I FELT THE VEHICLE WAS UNSAFE TO DRIVE. HAD CAR TOWED TO DEALERSHIP THE NEXT MORNING. WHEN I TRIED TO START VEHICLE TO MOVE IT INTO A TOWING POSITION, THE ENGINE TRIED TO START BUT STALLED WITHIN A FEW SECONDS. OCCURRED 4 TIMES IN A ROW. STILL NO WARNING LIGHTS ON DASH. UNABLE TO ACCOMPANY TOW COMPANY TO DEALERSHIP DUE TO COVID RESTRICTIONS, BUT CALLED DEALERSHIP AND TOLD THEM WHAT HAD HAPPENED. THEY DIAGNOSED IT AS A FAILED FUEL PUMP. THEY STILL HAVE THE CAR (4 BUSINESS DAYS LATER). THE CAR ONLY HAS 37,000 MILES ON IT (VERY LOW MILEAGE TO HAVE A FAILED FUEL PUMP). I NEVER LET IT GO BELOW 25% FULL TANK. IT'S A DIESEL, SO I CAN'T CONTROL FUEL QUALITY. THIS IS THE THIRD TIME I'VE HAD A FUEL SYSTEM ISSUE WITH THIS CAR IN THE TWO YEARS THAT I'VE OWNED IT (BOUGHT NEW) - VERY INCONVENIENT. OTHER TWO TIMES WERE ALSO FAILED FUEL PUMP OR FILTER, BUT WITH CORRESPONDING CHECK ENGINE LIGHTS AND/OR SYMPTOMS. THIS TIME WAS WITHOUT WARNING AND MADE ME FEEL VERY UNSAFE. I REALLY LOVE THIS CAR, BUT AM NOW SCARED TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366462October 26, 2020
ENGINE
I HAVE AN 2013 CHEVY CRUZE 2LT 1.4L ENGINE. I DISCOVERED AN OIL LEAK UPON MY LAST OIL CHANGE AT 55,000 MILES. RECENTLY I DISCOVERED A SECOND OIL LEAK AT THE VALVE COVER AT 60,000 MILES. I TOOK IT TO THE CHEVY DEALERSHIP TO HAVE DIAGNOSED AND THEY CONFIRMED A MULTI LOCATION OIL LEAK, ONE AT THE CAM COVER AND THE SECOND AT THE VALVE COVER. SINCE THIS VEHICLE IS UNDER STANDARD MILEAGE FOR THE AGE, THIS SEEMS TO BE AN INDICATION OF DEFECT AND NOT UNDER NORMAL MAINTENANCE. I AM LOOKING TO HAVE THIS COVERED BY GM UNDER EXTENDED SPECIAL PARTS WARRANTY LIKE THE WATER PUMP IS COVERED. I ALSO HAD A OIL COOLER FAIL AND A WATER OUTLET ASSEMBLY FAIL AT 40,000 JUST OUTSIDE OF THE FACTORY WARRANTY, BUT THAT JUST HAPPENED TO BE COVERED UNDER EXTENDED WARRANTY BUT DOES NOT CHANGE THE FACT THAT ANOTHER FAILURE HAPPENED IN TWO'S. I HAVE A CASE # WITH GM AND IT IS [XXX]CAM SHAFT COVER SEAL AND VALVE COVER GASKET FAILURE. FEEL FREE TO CALL ME, [XXX] AT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366290October 25, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
THE TRACTION CONTROL LIGHT AS WELL AS CHECK ENGINE LIGHT CAME ON. WITH NO PRIOR ISSUES, JUST OUT OF THE BLUE. THE CAR SHAKES WHEN DRIVING. IT HAPPENED 6PM LAST NIGHT, NO ISSUES BEFOREHAND. ITS PARKED OUT FRONT ON THE STREET WHERE I LIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365792October 22, 2020
UNKNOWN OR OTHER
WHENEVER I REFUEL MY CAR I HAVE TO REV THE ENGINE FOR A COUPLE MINUTES OTHERWISE THE CAR WILL DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365853October 22, 2020
ENGINE, POWER TRAIN
NEW 2016 CRUZE LIMITED, 2 YEARS AFTER THE PURCHASE OF THE CAR, WATER PUMP AND THERMOSTAT HOUSING REPLACEMENT(COVERED BY THE DRIVE-TRAIN WARRANTY),2 YEARS LATER, CAR OVERHEATS AGAIN, I AM APPARENTLY LOSING WATER BUT NOT EVIDENT IN THE ENGINE COMPARTMENT, I TAKE IT BACK TO THE DEALER, TOLD THEM WHAT I THOUGHT WAS HAPPENING AGAIN AND THEY CONDUCTED AN ANALYSIS FOR WHICH I HAD TO PAY $96.00, (CAR HAS 72,000 MILES, OUT OF WARRANTY) TELLING ME THE SAME THING I HAD ALREADY FIGURED OUT, THAT I NEED A NEW WATER PUMP AND THERMOSTAT HOUSING. THEY TELL ME IT WILL COST ME ABOUT $870.00. TO REPLACE THE WATER PUMP AND THERMOSTAT. NOW UNDERSTAND, MY WIFE AND I BOUGHT THIS CAR ON GOOD FAITH THAT IT WAS GOING TO BE SOMETHING THAT WE COULD RELY ON. I AM RETIRED AND SHE IS DISABLED. I NEEDED A DEPENDABLE MODE OF TRANSPORTATION. WHEN WE FIRST BOUGHT IT, IT WAS GREAT. BUT BACK TO OUR DILEMMA, AFTER I WAS GIVEN THE ESTIMATE, I TOLD THEM I DID NOT HAVE THAT KIND OF MONEY FOR THE REPAIR, AND THEY MADE SURE THE COOLANT WAS FULL AND I LIMPED IT BACK TO MY HOUSE. I PURCHASED A NEW WATER PUMP, THERMOSTAT HOUSING, AND A WATER OUTLET ASSEMBLY AND REPLACED IT MYSELF. I AM AN EXPERIENCED MECHANIC. AFTER REPLACEMENT, WHILE ON OUR WAY TO AN APPOINTMENT THE NEXT DAY, THE CAR OVER HEATED AGAIN. GOT IT BACK TO THE HOUSE, FOUND NO LEAKS, BLED THE SYSTEM TO MAKE SURE THERE WAS NO AIR IN THE LINES. DROVE IT THE NEXT DAY AND THE ENGINE STOPPED ON ME ON THE ROAD WHILE I WAS DRIVING, IT WOULD NOT RE-START. CHECKED THE OIL DIPSTICK AND FOUND WATER IN ENGINE! SOME ANALYSIS I WAS GIVEN. HAD IT TOWED TO MY HOUSE. HERE WE ARE WITH A 4 YEAR OLD CAR, 72,000 MILE ENGINE AND IT IS DONE. WE LIVE ON SOCIAL SECURITY AND I STILL OWE PAYMENTS. WHY WEREN'T THESE CARS RECALLED IF THEY KNEW SO MANY PEOPLE WERE HAVING THIS COOLING PROBLEM ON THE CARS? NOW WHAT DO WE DO? I DON'T WANT TO MAKE PAYMENTS ON A BROKEN CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365496October 21, 2020
POWER TRAIN
WHEN TURNING MY VEHICLE IT WOULD MAKE LOUD CREAKING NOISES. THIS PROGRESSED TO MAKING LOUD CREAKING NOISES WHILE GOING OVER BUMPS, THROUGH DIPS, AND TURNS. IT WOULD HAPPEN AT ANY SPEED, BUT ESPECIALLY WHILE GOING SLOWLY THROUGH PARKING LOTS.THIS GOT MUCH WORSE OVER A SHORT PERIOD OF TIME. THE ENTIRE REAR AXEL THEN HAD TO BE REPLCED OR IT WOULD HAVE FAILED, ESPECIALLY SINCE THE ISSUES WAS RAPIDLY GETTING WORSE. I HAD TO PAY OUT OF POCKET ALMOST $1,800. NOW, IT HAS ONLY BEEN 3 MONTHS AND THIS ISSUE IS HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365504October 21, 2020
VISIBILITY/WIPER
THE WIPER TRANSMISSION BROKE ON THE DRIVER'S SIDE. I CAN LOOK THROUGH THE PLASTIC SHIELD AND SEE IF HAS CAME APART. I HAVE NO DRIVERS WIPER FUNCTION NO MORE. I SEE ONLINE THIS IS A COMMON PROBLEM WITH CRUZES. THE CAR ONLY HAS 54K ON IT. I NOW HAVE TO PAY A $100 DEDUCTIBLE ON MY EXTENDED WARRANTY. THIS SHOULD NEVER HAVE GONE BAD THIS SOON AND SHOULD BE COVERED BY GM. ITS A SAFETLY HAZARD NOT HAVING A WIPER IN RAINING WEATHER WHICH ITAS BEEN RAINING FOR DAYS LATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365663October 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
MY CAR KEPT SAYING "AC OFF DUE TO HIGH ENGINE HEAT" EVEN THOUGH MY CAR WAS NOT READING HOT WHILE DRIVING DOWN THE ROAD. THEN THE CAR WOULD START SMOKING AND BLOW A HOSE AND LIQUID WOULD BE EVERYWHERE. I HAD A BRAND NEW THERMOSTATE PUT IN AND IT STILL DOES THE SAME THING. ALSO A PREVIOUS RECALL ABOUT HOW THE TIRE COULD SEPRATE "TIRE ROD" IS STILL DOING IT AGAIN. I HAD 3 TRANSAXLE SEALS AND A TRANSMISSION SEAL, A MOTOR BLOWER FOR THE A.C ALL REPLACED WITHIN THE FIRST YEAR (STILL UNDER WARRENTY) OF OWNING THIS CAR. THE STABILITY TRACK WILL SHOW UP ON THE SCREEN. BUT I'M TIRED OF WORRYING WHEN MY CAR WILL WANT TO JUST RANDOMLY BLOW HOSES AND START SMOKING AND LEAVE ME STRANDED ON THE SIDE OF THE ROAD! I BOUGHT A CHEAP CAR TO GET ME TO WORK AND MY CRUZE IS SITTING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365340October 20, 2020
AIR BAGS, STRUCTURE:BODY
WE WERE IN A CAR ACCIDENT AND ENDED UP REAR-ENDING A VEHICLE THAT HAD ALREADY STOPPED. WE HIT AT AN ESTIMATED SPEED OF 20-25MPH AND THE AIRBAGS DID NOT DEPLOY. WE WERE TRAVELING AT 45MPH WHEN THE BRAKES WERE HIT. IT SEEMS LIKE THE AIRBAGS SHOULD HAVE DEPLOYED AT THIS SPEED. WE ONLY HAVE MINOR INJURIES, BUT IF THERE IS A POSSIBILITY OTHERS COULD GET HURT BECAUSE OF A SIMILAR ISSUE I FEEL THAT IT SHOULD BE AT LEAST LOOKED INTO. YOU WILL BE BETTER ABLE TO TELL IF THE ANGLE OR THE CRASH OR SOMETHING FAULTY THAT PROHIBITED THE AIRBAGS FROM DEPLOYING.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11365475October 20, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
REOCCURING PROBLEMS WITH PCV SYSTEM.EMISSIONS SYSTEM, MASS AIR FLOW SENSORS,O2 SENSORS,INTAKE MANIFOLD, VALVE COVERS WONT ACCELERRATE, STALLS WHILE DRIVING AND IDLING, HARD SHIFTING, STABILITY CONTROL SSUES AND STABILITRACK ISSUES, INTAKE AIR FLOW SYSTEM,FUEL TRIM SYSTEM LEAN BANK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365247October 19, 2020
ENGINE
ENGINE BLEW ON THE FREEWAY WITH EVERYTHING BEING LOOKED AT AND TOPPED OFF THE DAY BEFORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365110October 19, 2020
ELECTRONIC STABILITY CONTROL (ESC)
LESS THAN 30 DAYS I HAVE PURCHASE A CAR FROM GALLIMORE MOTORS STARTED HAVING ISSUES WITH THE TRANSMISSION SLIPPING REPORTED IT TO THE DEALER, WHO DID NOTHING. IT WAS LIKE OH WELL. THEN NOW THE STABILITRAK IS COMING ON, I HAVEN'T EVEN HAD THIS CAR FOR 30 DAYS UNTIL YESTERDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365131October 19, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CAR HAS HAD ISSUES SINCE I BOUGHT IT. EVERYTHING FROM THE TRANSMISSION TO THE SEATBELTS TO THE ENGINE TO THE BRAKES THERE IS SOMETHING WRONG. MY VIN NUMBER DOESNT MATCH THE RECALLS BUT TEVERYTHING THAT IS WRONG IS RECALLED ON THE 2012 AND 2013 BUT I MISSED THE RECALL BY A WEEK? SOUNDS LIKE TO ME GM KNEW THE MOST ISSUES WERE ON THE CAR MANAUFACTURED WHEN MINE WAS AND DIDNT WANT TO FIX THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365026October 18, 2020
ENGINE
64,000 MILES, CAR STARTED SPUTTERING, SERVICE STABILITRAC AND CHECK ENGINE LIGHTS CAME ON. DEALERSHIP SAID PISTON RING BROKE AND SCORED THE CYLINDER WALL BEYOND REPAIR. NEED TO REPLACE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365055October 18, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THE TRANSMISSION LEAKS SO MUCH WE PUT NEW FLUIDS IN ALMOST ON THE DAILY AND THERE'S ALWAYS SENSOR LIGHTS ON ON THE DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364425October 15, 2020
ELECTRICAL SYSTEM
THE TWO FRONT WINDOWS BOTH STOPPED WORKING WITHIN A YEAR OF HAVING THE CAR. THE READ DRIVER SIDE WINDOW ALSO IS MAKING A SOUND THAT SOON WILL STOP WORKING. THE CAR AT THE TIME HAD LESS THAN 9000 MILES WHEN THEY STOPPED WORKING WITH 98% OF THE TIME ONLY HAVING THE ONE PERSON IN THE VEHICLE (DRIVER). NO KIDS PLAYING AROUND WITH SWITCHES NO CRASHES. BOTH WINDOWS JUST STOPPED WORKING. SOMETHING INSIDE BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364479October 15, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE AUTO STOP MODE WAS ACTIVATED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS DARK. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED THAT AN ADVISOR WOULD CONTACT THE DEALER. THE CONTACT WAS ADVISED NOT TO MENTION THE FAILURE TO THE DEALER BECAUSE SHE HAD TAKEN THE VEHICLE FOR THE REPLACEMENT OF THE BATTERY TO VERIFY IF THAT WAS THE CAUSE OF THE FAILURE AT JENKINS CHEVROLET OF VENICE (2324 S TAMIAMI TRAIL, VENICE, FL 34293). THE FAILURE MILEAGE WAS APPROXIMATELY 18,511. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364311October 14, 2020
ENGINE
SPILLING AND DRIPPING OIL COLLECTED IN THE OIL PAN NEAR THE HOT ENGINE APPEARS TO BE ASSOCIATED WITH THE ENGINE OR OIL COOLER. BURNS AND SMELLS AS IF SOMETHING MAY CAUSE A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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