Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11426786July 28, 2021
ENGINE
Coolant system. I had to pull over on a major I-70 coming into Kansas City. A major extremely dangerous and busy area. I had to get off on exit 69South. It was 100 degrees outside. was not able to let the car cool down all of the way. I would wait for 45 mins, drive two miles and have to pull over again. Check engine light came on. Overheating alarm came on with turn off ac. Which I did and turned on the heater. AGAIN, it was 100 degrees outside. I was without a vehicle in a dangerous part of town.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426867July 28, 2021
ENGINE
When slowing down car just dies out. Not check engine light on and no codes are being thrown. It’s very dangerous when your on the freeway In stop and go traffic and your car just dies with out warning. Everything freezes up the steering and brakes. Thankful car starts back up after a few minutes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425461July 19, 2021
ELECTRICAL SYSTEM, AIR BAGS, VEHICLE SPEED CONTROL
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425467July 19, 2021
SERVICE BRAKES
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving 60 mph, the brake pedal had to forcefully be depressed with both feet to slow the vehicle down while coming to a stop. The contact stated that the brake assist warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the brake assist vacuum pump to be replaced. The vehicle was repaired but experienced the failure a second time. The contact took the vehicle back to the local dealer. The vehicle was not repaired. The repair was pending. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425248July 17, 2021
WHEELS
Noticed all 4 wheels are starting to rust on my 2018 Chevy Cruze. Owned many, many cars and have never had wheels rust. If this continues, over the years worried wheels will crack and accident will happen. I took car to Leader Automotive Service and they were aware of problem. Said they could coat each wheel for approximately $180.00. Why is this my problem when the manufacturer of the wheel should replace defective wheels. Thank you for listening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425197July 16, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Chevrolet Cruze. The contact stated while reversing the vehicle, extra effort was needed to stop the vehicle. The contact stated that there was no warning light illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 13V360000 (Service Brakes, Hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 110,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424106July 9, 2021
STEERING, SERVICE BRAKES, POWER TRAIN
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 55 mph, several unknown warning lights illuminated and the vehicle intermittently stalled. The contact also stated that the steering wheel became difficult to maneuver. The contact was able to pull to the side of the road; then drove the vehicle to her residence. The vehicle was taken to the dealer who informed the contact that they could not determine the cause of the failure since the unknown warning lights were no longer illuminated. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for diagnosis once the warning lights were again illuminated. The approximate failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423287July 2, 2021
SERVICE BRAKES, ENGINE, POWER TRAIN
Cylinder 1 experienced cracking due to Low Speed Pre-Ignition (LSPI, commonly referred to as “Knock”) just after exiting the highway in a 70 mph zone and produced a Malfunction Indicator Lamp (MIL) code of P0301. As evidenced in Attachment 1, this caused damage to the Antilock Braking System due to loss of vacuum on the system and possible fouling due to foreign object damage to the vehicle ABS. Later assessment by trained mechanics determined the root cause was due to insufficient structural capability of engine pistons to withstand brief periods of LSPI. As evidenced by attachment 18-NA-171 and PIP5490, the vehicle manufacturer (General Motors) is aware of the insufficient design of the pistons, has re-designed them to withstand LSPI, however has not made an effort to notify me or replace the existing part to prevent damage to the vehicle powertrain and ABS. While this particular instance of piston cracking due to LSPI has only had a financial impact on myself, loss of ABS functionality and potential engine seizure at highway speeds have the potential to produce dangerous, if not fatal, conditions to other drivers with similar hardware.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422695June 28, 2021
ENGINE
Vehicle overheated, oil and coolant mixing in. The mentioned vehicle may stall on the road causing traffic hazard to its occupants, and the driving public around it. The engine oil is visibly mixing in with the engine coolant at this point. The temperature gage showed higher than normal level, then steam/smoke came out of the engine compartment as oil and coolant spew out of the closed coolant tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422081June 24, 2021
EXTERIOR LIGHTING, STEERING, ELECTRICAL SYSTEM
Service Bulletin Number: 14311B, Date: June 2015, Service Bulletin: SB-10057574-8899 CONDITION On certain 2011–2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power. With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped. It's in the Service Bulletin Provided below. I am not sure if my 2012 Chevy Cruze Eco is included in this Service Bulletin (Below), but this Service Bulletin is the closest thing I could find that describes what is going on with my Vehicle. Lights blinking, steering hard to turn, steering warning light coming on (Stabilitrac), and other things as well described in the Service Bulletin. Again, I am not sure if my car's VIN Number, is included in the Service Bulletin, I would like to know if it is? or not?, before taking it in to the Dealer Ship, for repairs/service, because it is unsafe to drive at this point forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421944June 23, 2021
ELECTRICAL SYSTEM, ENGINE
IN REGARDS TO TSB # 16-NA-015 ENGINE STALL OR STUMBLE. IGNITION COIL WIRE FRETTING.THIS PROBLEM IS DANGEROUS AND CAN HAPPEN AT ANY GIVEN TIME WHILE DRIVING WITHOUT WARNING AND DTC CODES. (CHECK ENGINE LIGHT) . WHEN THE CARS STALL YOU HAVE NO POWER STEERING AND NO POWER BRAKES AND COULD AND WILL CAUSE AN ACCIDENT IF IT HAS`NT HAPPENED AS OF YET .RESULTING IN INJURY AND OR DEATH. WITH MINIMAL RESEARCH I HAVE FOUND THIS IS A KNOWN AND ONGOING GLOBAL ISSUE THAT G.M. HAS KNOWN ABOUT SINCE 1-21-2016.ALL THESE CARS NEED TO BE RECALLED AND REPAIRED PRIOR TO ANYBODY LOSING THERE LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421983June 23, 2021
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving 40 mph, the hood latch opened independently and damaged the windshield, side fenders and roof. The contact stated no warning light was illuminated. The contact was able to drive to her residence. The contact called the local dealer and was referred to the manufacturer. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure and filed a complaint. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421801June 22, 2021
VEHICLE SPEED CONTROL, ENGINE
The car cuts out and jerks (has no power) (no warning lights) when accelerating or staying at a steady speed with engine light coming on or flashing. I've reported to dealership. So far, Don't know the cause of problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421917June 22, 2021
POWER TRAIN
Turbochargers are very known to go out or lag, causing vehicle to not go be able to up to speed , or suddenly drop speed on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421382June 18, 2021
SERVICE BRAKES
Brake assist, no brakes when backing up. This was recalled on almost 300,000 Chevy cruzes but not all. Recall number 12213. My vehicle being one that was not included. I believe Chevy needs to recall more than the 300,000. Brakes work fine driving forward, but again no brakes in reverse. This is not ok! Could definitely cause vehicle to crash. Not safe at all!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421209June 16, 2021
VEHICLE SPEED CONTROL
Vehicle moves very slow because of turbo failure with a four cylinder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420973June 15, 2021
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2019 Chevrolet Cruze. The contact stated that the front windshield defroster failed to operate properly causing the windshield to remain foggy. The failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure however, no assistance was offered. The failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420611June 11, 2021
UNKNOWN OR OTHER
Auto Start-Stop failed. I was in heavy traffic in 90 degree heat with the air on max. Stopped at a light so engine turned off. When light turned green I pressed on the gas and my 2018 Chevy Cruz did not start!! I could have gotten rear ended because I was holding up traffic on Telegraph Road in Taylor MI. I tried starting it and was flustered and scared. The dash said "SHIFT TO PARK". So I did and then it started. But that should not have happened. A different day on a freeway in heavy traffic there was a long delay one time before it started. That was scary also. But at least it started. Today, June 11, 2021, it did not start. Something has to be wrong. A car should not do that. Very dangerous situation. I wish I could turn off the auto stop where it stops the engine every time you come to a complete stop. I don't like it at all. Now the dealer has to keep it 4 days. It is under warranty still. It only has 34,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420612June 11, 2021
UNKNOWN OR OTHER
My engine light came on and I took it to two different local mechanics and both confirmed the issue was the catalyst converter. One informed there was a recall and after some research found it was true. I called my dealership and they told me it was vin specific and that mine was not pulling up any recalls. I search on this website and indeed no recalls. This issue started at around 50k miles and they did not want to take any responsibility. It is what it is but I plan to drive the car like that as long as I can.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420497June 10, 2021
POWER TRAIN
Unknown, all I am aware of is that a large rock was on the highway and the vehicle infront of me kicked it up, and then my own tires kicked it up and caused issues with the catalytic converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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