Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11437005October 16, 2021
ENGINE, ELECTRICAL SYSTEM
TSB # 16-NA-015 ENGINE STALL OR STUMBLE,IGNITION COIL WIRE FRETTING.I CAN NOT FIGURE OUT WHY THIS IS NOT A SAFETY RECALL.OTHER THAN G.M. NOT INTERESTED IN BEING RESPONSIBLE. MY CAR STALLED WHILE DRIVING AND I HAD NO BRAKES AND NO STEERING.IT DONT TAKE A LOT OF THINKING AS TO WHAT CAN AND WILL HAPPEN WITHOUT BRAKES AND STEERING.MY CAR WAS TOWED TO THE DEALERSHIP AND THE ABOVE ISSUE WAS CONFIRMED.THE TSB WAS ISSUED 1-21-2016 AND ALL 2011-2014 MAY BE AFFECTED.PLEASE ADVISE ME WITH A FOLLOW UP ON THIS MAJOR PROBLEM. THIS IS MY SECOND REPORT ON THIS WITH NO RESPONSE.THIS WONT GO AWAY BY IGNORING THE ISSUE.LETS TAKE CARE OF THIS BEFORE ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436603October 13, 2021
POWER TRAIN
My vehicle takes too long to accelerate. The engine light came on. When checked the code that came up was the turbo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436710October 13, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Loss of power when driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436439October 12, 2021
SERVICE BRAKES
The contact owned a 2012 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the brake pedal failed to respond causing another vehicle to crash into the rear of the vehicle. The contact did not recall whether there were warning lights illuminated. The contact was unsure whether the air bags deployed. The contact stated that she was unconscious for a moment. The contact also sustained back injuries and sought medical attention. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 123, 000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11435792October 6, 2021
STEERING
Without warning, the mylink display first went black as i was making a left turn and disconnected from bluetooth. Within seconds the steering wheel got really stiff and it almost felt like the whole power shut off from the car but came back to normal within seconds and kept doing this for 3 more times, each lasting maybe 5 seconds. Very scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435509October 5, 2021
ELECTRICAL SYSTEM
Negative battery cable shorting electrics while driving…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435350October 4, 2021
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2017 Chevrolet Cruze. The contact stated while shifting from first to second gear, the clutch was depressed and remained on the floorboard. The contact stated that the check engine warning light was illuminated. The contact was able to drive without shifting gears to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435364October 4, 2021
AIR BAGS
The car was a total loss due to a MVA which involved this car only. The car hydroplaned, it spun and the traction control light was blinking. The front of the car hit the guardrail, spun, and then the back end hit the guardrail. At this point, all the dash lights were blinking and the car dead in the road. The flashers were turned on but due to the car dead, there were no flashers on and the car was stuck in the fast lane of a three lane highway in the dark and pouring rain. The air bags never deployed nor did the seatbelt tighten up. Components that failed: flashers, airbags, seatbelts, etc. Safety: could not alert other drivers that the car was in the road and was almost struck by a tractor trailer and other cars. Problem was reported to the insurance company who claimed it as a total loss. The police were called to the scene of the accident so there is a police report. The traction control warning light lit when the car hydroplaned. All the lights on the dash started flashing when it hit the guardrail, then after that, unsure when the car died and no power. The tow truck driver could not turn the steering wheel when he tried to pull it up the flat bed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11435287October 3, 2021
ENGINE
Coolant keeps having leaks after going to dealership to replace it. It had the same problem and dealer said it’s not covered now have to pay 800 dollars for same issue 5 months later. Coolant system not working might blow engine. Happens randomly when driving to warning lights come up and a lot of smoke starts coming out of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435247October 2, 2021
ENGINE, UNKNOWN OR OTHER
I have a Chevy Cruze LT 1.4 l turbo engine and it has an exhaust leak by the manifold or the Cadillac converter is not working, a mechanic we took it to has confirmed that one of the hoses going into the Cadillac converter burst due to the Cadillac converter not working properly today is October 2nd it happened three days ago from today I have talked to other Chevy Cruze owners and confirmed the day also had the same problem I heard there is a recall for this problem on 2016 Chevy cruise so I would like to know if my car is on that recall list so I can go and get it fixed I have $133,000 miles on my car so it's not under the manufacturer's warranty anymore it is a very pricey repair which I do not have the money for due to the pandemic as we all know so please contact me through my email you guys have onfile and also because of this problem I cannot work I use my car for work,My car is a 2016 Chevy Cruze LT with a 1.4 L turbo engine thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434962September 30, 2021
STEERING
I was pulling out of a parking lot and all of a sudden my steering wheel locked up. I was able to move it but it took a lot of force to turn it. I was 1/2 a mile from my house so I attempted to make it. I almost ran off the road trying to turn left at a red light and when I turned on my street. I almost drove into my gutter at the end of my driveway too. The next day it worked again. I do not know if it was a one time glitch or something more serious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434609September 28, 2021
AIR BAGS
I just recently had an accident, a deer ran out and hit me and I was going 60 mph. Once we impacted the airbag sensor came on and said airbags deployed. Then the sensor went off but you could smell the powder of the airbags but the airbags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11434558September 27, 2021
UNKNOWN OR OTHER
Check engine light came on with radiator emblem showing with message Engine Hot AC Off. Towed to Orr Chevrolet, said it was water outlet bad. Paid $460.00 to repair. I think 2015 cruze should b covered under January 2015 Special Coverage, since water outlet falls under engine coolant leak pertaining to water pump Special Coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433927September 22, 2021
POWER TRAIN, ENGINE
I have a code p0420 code and engine light keeps comeback on I had the catalytic converter replaced, and everything inspected by Friendship Chevrolet in Forestcity NC 28043. Kept my car for two weeks and still couldn’t find the problem of this p0420 code so my engine light stays on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433517September 19, 2021
UNKNOWN OR OTHER
When the car is stopped, the brakes and in Drive or Reverse, the engine jumps-hiccup. The car move slightly forward every time. It has no check-engine light or code. The mechanics all said it could be a manufacturer defect. It happens mostly in the morning. Most of the time it works properly. The car has 45,000 miles. Also the belt tensioner has been raplaced two times in a month, Is still giving issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432430September 10, 2021
SEAT BELTS
The driver side seat belt did not lock in time like it was supposed to when i got rear ended today, causing my head the hit the steering wheel very very hard. I wouldn't have hit the steering wheel if my seat belt would have locked in place like its supposed to. It has not been confirmed or reproduced by a service center. The car is now being inspected by the police, and the insurance representatives. No warning lamps were on, and there wasn't any kind of messages or any other symptoms prior to the failure.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11432521September 10, 2021
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR, ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 30 MPH, the check engine warning light illuminated, and the temperature gauge was fluctuating on the instrument panel. The contact pulled over to the side of the road and turned off the vehicle for several minutes while waiting for the vehicle engine to cool down before restarting the vehicle and continuing to drive to his residence. The next day the contact took the vehicle to be diagnosed by an independent mechanic. The contact was informed that the head gasket needed to be replaced. Additionally, the mechanic performed temporary repairs on the thermostat housing and replaced the manifold and oil gasket however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432529September 10, 2021
STEERING, POWER TRAIN, FUEL/PROPULSION SYSTEM
Several times the steering wheel mechanism locked up while driving and I was unable to steer it momentarily. During that time several warning lamp indicators intermittently illuminated, and the radio shorted, and the instrument panel flashed or blacked out. Also, there is a coolant leak. I have the vehicle at the dealership repair center and they haven’t reproduced the above problems, but did find a problem with a engine coolant leak from the water pump and a radiator hose in which they are repairing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432172September 8, 2021
VISIBILITY/WIPER
The windshield wiper transmission failed on my ‘15 Cruze in the middle of a rain storm caused my Hurricane Ida. The problem has been confirmed by my husband who is a mechanic at a Chevrolet dealership. No warning lamps, messages, or other symptoms of the problem were present prior to the onset of the problem. It had been raining a lot due to Hurricane Ida, the last time I used my wipers they worked fine. When it started raining again I tried to cut my wipers on and only my driver side wiper worked. My passenger side wiper stayed in its downward resting position and did not move or make any noises.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432227September 8, 2021
AIR BAGS
I was in a collision and zero airbags deployed. I was hit T-bone style at an intersection.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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